Incorrect search highlights in RH10

Hi
When I search for a word, the search result highlights only a part of it. Any idea why? And how can I rectify it?
Sreekanth

This is a known problem. Please report it to push it up the ladder.
Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

RH9 Search highlighting color won't stick

When you use the Search feature and select "Highlight search results" the default color is gray. The word or phrase you're searching for displays in gray in all the topics in your search results.
From a usability standpoint, gray is a really bad color for highlighting. People are used to yellow, so if they saw that they would know what it means. Other colors would also send the correct message. But I kept getting emails from people asking me what's wrong with the online help because their screen was peppered with gray splotches.
So I went in and changed the highlighting color in the Webhelp > Search > Search Options dialog. All was well, until the next time I compiled the project. The color choice reverted to gray. Apparently you must go in and make your color choice EVERY TIME you update a project. If Adobe had chosen any color but gray as the default, I'd just leave it.
This is a problem because my project consists of one parent and about 20 child projects. I went in and changed the search highlighting color in all 21 projects, only to learn that the ones I'd since updated were displaying their highlights in gray. So users were getting blue highlights in some search results topics, and gray in others. It shouldn't do this.
If there's a fix, please advise.
Thank you!

Hi there
Hopefully Peter won't mind my offering another possible suggestion.
Try creating a new Single Source Layout. Just right-click the Single Source Layouts pod and create a new layout. My thought here is that perhaps the file holding the recipe for that layout may have somehow become a bit corrupt and creating a new SSL recipe may make things finally "stick".
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
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Weird characters in search highlight

I tried using Calvin Ly's search highlight technique. It
works fine for a while and then mu users get weird little square
characters displaying in bulleted lists in their browsers. Has
anyone else experienced this problem? Know of a fix? If I do not
use the search highlight (just plain search) I don't have this
problem.
RH HTML X5
Thanks in advance.

As a matter of fact, I ran into this sitation yesterday (a
tiny square box above all list items).
I did the only thing that occurred to me: I deleted six image
map hyperlinks on a workflow graphic, and then re-created them.
All fixed! I have no idea if this'll help you or not.
Good luck,
Leon

WebHelp Search Highlighting Revisited (RH7)

I like RH7's built-in search highlighting feature,
particularly after applying Adobe's update to 7.02.001 (see P.
Grainge's item 32 under Using RoboHelp 7, the fix/replacement for
whtopic.js). However, I swear that my current project is behaving
differently from my initial trial using RH7 demo (with the fix,
using IE v6). Perhaps I hadn't noticed it before,
but the entire phrase or sentence or paragraph (this varies)
containing each found and highlighted
word
is displayed bolded!
Was this intended? Has anyone else noticed this? Did I
unknowingly toggle some setting or corrupt a style? It's quite
distracting and my customer doesn't like it. I did verify that the
whtopic.js file in the generated WebHelp files collection does
contain the fix.
I thought it might be related to whether the found word (or
any other in the surrounding original text) was bolded, but this
happens in paragraphs even where I have not used any bolding. I'm
puzzled -- or is this a "feature"?
Thanks as always to this helpful and responsive community!
Steve Peterson

Aha! Persistence pays off. I found and removed "font-weight:
bold;"
and "font-style: normal" from the definition of style "span"
in my master style sheet, leaving "span"'s definition empty. RH7's
Format / Styles editor window now shows "span + " as the definition
of "span" under Character.
The highlighting feature now works as it should, simply
highlighting the found item(s) as formatted. Starting to get the
hang of Styles, I guess...
Cheers!
Steve

Error 'this.node.parentNode is null or not an object' with search highlight in certain topics

goto
http://www.afas.nl/profithelp/2_8_2/SE/index.htm
Click 'zoeken' (search)
Be sure that 'Zoekresultaten markeren' (search highlight) is
checked
Type 'activa'
Click the topic 'activa'
An error is displayed in the bottom left corner:
'this.node.parentNode is null or not an object'
If search highlight is not used, the error is not displayed.
Any ideas?

I think I have it, but it's almost unbelieveable.
In the activa topic, the word is highlighted up to a point.
Coming to the next instance of activa, you have this code:
<li class=p-BulletedList>V: vaste activa waarop wordt
afgeschreven (Dit is de standaard waarde) . . . 
Note the superfluous and tags,
especially with the calling for normal font-weight.
Suppose this is a valid string. Because the opening tags are
,
the closing sequence should be
...
I'm not sure exactly why the error does what it does.
Perhaps this is a simple html error that happens to come in
an awkward place, or
Because the browser expects first, it treats
 as text, so the never gets closed, which
confuses the search highlight script.
I've run into something like this before. Repeated
application, changes and deletion of font attributes in
approximately the same place sometimes results in confused tags.
Similarly, when you apply a build tag to styled text, and perhaps
change the font attribute, opening and closing tags get confused.
It may depend on the precise locations where you started and ended
your highlights during editing.
You'd expect this to be a harmless html error, but in this
case, it breaks the highlight code, I believe.
You're in a better position to test this than I am, so I
await your results.
Harvey

Search Highlight Error

I am using Calvin Ly's method for highighting search using
RoboHelpHTML X5. Everything works well until I get to the topic.
Yes, the search words highlight but Help freezes as I get a
Microsoft Internet Explorer error message. The IE error message is:
Internet Explorer cannot open the Internet site
http:/xprodapp1:9999/ptsmrhelp/PTSMR_ICMS.html
Note: PTSMR_ICMS.html is the home page.
Thank You!

1)Thanks for your reply Peter. I answered your questions in
<< parens>> within your answer below.
2)If I cannot resolve the problem, would removing the js file
allow Help to work (I know I won't get the search highlight).
Nothing to do with the script. Open the js file in a text
editor to see what it contains.<<Nothing that I see but I'll
look it over some more in case I missed something>> I've not
seen any problems like this reported regarding the use of this
script. Have you followed the instructions from my
site?<<Yes>
I notice you have an html extension. RH uses htm and I don't
know if Calvin's script will work with html. Try it in a test
project using just htm files. <<It did not seem to make a
difference>>

Hide search highlight once in a topic?

Hi all,
RH version: 11.0.0.179
SSL: Multiscreen HTML5 - Desktop screen profile only
IE version: 9
Is there a built-in widget/thing to add a button to a topic to hide the search highlighting? To be clear, I want the search highlight on, but I want users to be able to turn it off once they have found the topic they need. I've done a little searching in the help and online, so I suspect there isn't, but want to make sure.
If there isn't a built-in function, does anyone know if there is a way to add my own button/javascript? I can read other's code and do a little bit of scripting, but only really basic stuff.
Thanks for your help

The widget does the highlighting by reading the url. You will find ?rhsearch=searchstring added to the URL. Once the highlighting is applied, you can remove it with lots of JavaScript. An easier solution may be to create a button to reload the page without the highlight option in the url. A button could do:
document.location = location.protocol + '//' + location.host + location.pathname
Kind regards,
Willam

MDC error message - 'incorrect search policy'

Having re-installed Mountain Lion on my MDC and Clients and NOT deleted any Xsan Sys Prefs and KeyChain passwords, finally managed to get all my clients Authorized OK.
Then attached my Retina Display MBP through a Thunderbolt to FC convertor box (Promise SanLink) to the FC switch ... the RetDisp MDC mounts the SAN Vol just fine and can read and write to it OK (terrific being able to attached 28TB of fast FC storage to my MBP!) ... however, on the MacMini MDC now get an error message for the RetDisp MBP saying 'incorrect search policy' for the laptop.
Blaidd Drwg has already supplied in the previous thread a link to a useful Apple KB article which I'll share here:
"Incorrect search policy": http://support.apple.com/kb/HT3888
I am using XSAN to manage accounts and log-ins and not Open Directory ... will see if this fixes the problem.
Neil

http://support.apple.com/kb/HT3888
This KB fixed the problem .... you have to change the search directories on the client not on the MDC ... then it's fixed straight away on the MDC.
Being able to have my RetDisp MBP laptop access the FC XSAN volume is sweet! .. running Resolve 9 on it and grading 5k EPIC files is pretty amazing .. Thunderbolt to HD SDI BMD box and into a calibrated reference monitor to give accurate colors plus Tbolt RedRocket card in Sonnet enclosure .. unreal.
Nesxt step .. adding a Win 7 PC through StorNext FX2 ... should be fun :-)
Neil

Search highlights from external highlight server

In Acrobat Reader 9, under Edit > Preferences > Search, the "Enable search highlights from external highlight server" option is by default set to false. For those of us who use third party search engines to search PDF files on the web, this is a disaster. The only way to enable hit highlighting in this situation is to have users change their settings manually, which is a lot to ask of people who are not tech savvy.
Does anyone know of a solution to this problem? Would Adobe change the default settings to true in future versions? Is there some kind of workaround?
Thanks,
Simon

Why did Adobe change the defaut? I am installing dtSearch and it works great in Adobe 8 and below. But Adobe changed version 9 changed and so now the hits do not show and the "Jump to next Hits" and "Jump to previous Hits" does not show on the Adobe toolbar.
My problem is that this makes dtSearch look bad - like their search page is no good.
If I create web pages using dtSearch, the users will not know enough to set the Enable search highlights from external highlight server.
Even if I put a big note on the web page, I know that people will not read it and they will think that the web page is buggy.
I sure wish Adobe would put this back and make Enable search highlights from external highlight server the default.

Incorrect Search Policy on new Backup MDC

Hi Folks,
I'm adding a backup MCD and it's getting the error 'incorrect search policy'. Running Xsan 3, 10.8.2 on both mini's.
Any ideas?
thanks,
Sam

Have you seen this?
Xsan 2.2: "Incorrect search policy" appears in Xsan Admin
http://support.apple.com/kb/HT3888
I believe this still applies even though you're on Xsan 3.

Is there a way to NOT have the data from a formatted search highlighted

Hi all,
I have a formatted search that returns a big chunk of data, some comments that are then added to. When the fs is fired, it returns the data, but all of the data is highlighted so when the user starts typing they overwrite the data that was just returned. I know they could just hit the right arrow key or click their mouse at the end, but they don't do that half of the time. I also know they could use ctrl-z or undo when they do this, but they don't do that either. It would just be nice if they could fire the fs and when the data is returned, the cursor would be at the end of the data.
Any thoughts?

I don't think there are any options for you to change default system behavior like this. What you may do is to change your FMS logic to get only one record if possible. Post your query here if you can.
Thanks,
Gordon

Incorrect Search results number

Hi!
I'm currently working at search center and recently I've noticed that the number of search results in "About xx results" can vary a a lot.
I've found the similar question here: http://community.office365.com/en-us/f/154/t/204676.aspx - the given answer seemed good untill I tried to check the logic and to calculate results count in my test environment.
So, I have 45 total results. One of this results has duplicate. The results are shown by 10 per page. The duplicated results is shown at the first page. If I click on the next pages, I see the following (Im sorry for this clip2net logo, this is not an advertising:)
about 41
about 43
about 44
44 results total
I can't get, why it shows 41 and even 43 on the first 2 pages, while there is only 1 duplicate that might be hidden...
Please help me to understand this logic.
Any help or info would be greatly appreciated.

Hi Martynenko,
I understand that the results count is incorrect in SharePoint Search Results web part.
It is by design that the number on search result web part is a very rough number related to the mechanism within search engine.
It is not accurate because the accurate count of the
search result is not the main target for
search engine.
If we need the accurate number of some specific type of files, we can use the
SharePoint search APIs to get the
search result, and this is same as the result from web part.
http://spbreed.wordpress.com/2013/09/14/sharepoint-2013-solution-to-inconsistent-search-results-count/
Or you can set the query to include the duplicates.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Change default setting for search highlight?

Is it possible to keep the highlight feature in the search (RH 7) enabled, but change the default for the Highlight search results box to be unchecked?

If you enable highlighting, the box the end user has is selected by default and you cannot change that. If you want that option added in a future version, submit a feature request.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
See www.grainge.org for RoboHelp and Authoring tips

Incorrect Search Results

We have a PDF file of 1 page created through SAP (ERP Application). The PDF has a name "AD" which is displayed and printed. When we search the PDF using search option for name "ZZ", it gives the search results by selecting name "AD". Also, the PDF is sent to Blackberry device of "AD" with details of "ZZ".
This is similar to mirror image but I have no idea as to how to view this.
Regards,
Amar

Hi Martynenko,
I understand that the results count is incorrect in SharePoint Search Results web part.
It is by design that the number on search result web part is a very rough number related to the mechanism within search engine.
It is not accurate because the accurate count of the
search result is not the main target for
search engine.
If we need the accurate number of some specific type of files, we can use the
SharePoint search APIs to get the
search result, and this is same as the result from web part.
http://spbreed.wordpress.com/2013/09/14/sharepoint-2013-solution-to-inconsistent-search-results-count/
Or you can set the query to include the duplicates.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Case-insensitive Search-Highlighting doesn't work..

Hi,
I've got a poblem using the character-highlighting in report regions...
There are some html-tags in the searched data, perhaps this can cause some problems?
They work, but they don't highlight case-insensitive...
Where could be the error?
Message was edited by:
tensai

Lucky enough the forum itself works again ;)
Keep cool, otherwise they "improve" again the forum and it will be down for a whole week!
In any case, this kind of posts should be directed to the Members Feedback forum... (Community Feedback (No Product Questions)

Incorrect search highlights in RH10

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