Increase in Billing

Has anyone else noticed that the billing has been increasing on the Freedom Essentials? I switched over in January and my bill has increased by$300 + taxes so far.

Seeing red on the increases, now they are charging if you have to call in for help> talk about being gouged to death. geesh up 13.00$ then when I wanted to cancel long distant service--I was charged for that. I feel we are being tricked into "bundling" so later on they can "get us" with the same and ever more charges than before. When will it end? I remember GTE and how nice they were--since "Verizon" took them over, its been hell dealing with the monopoly.
Message Edited by upset on 08-11-2008 05:04 PM

Similar Messages

Are you serious???Really??? $9 charge for $1 surprise increase in bill that was paid days later???

ATT has had for a long time ongoing "bill creep". Now I get a $9 charge for a $1 surprise increase on monthly fee that I paid as soon as I discovered it!!!! I had automatic payments set up on my bank account for the originally agreed upon monthly charges. This is just so wrong. I will not waste an hour of my life (normal phone time whenever I have had to call ATT about anything in the past--also true of all my friends). I will try my best to find another provider that will honor its original agreement about monthly charges and not charge outrageous fees for setting up its customers. I left the home phone service a while back for "bill creep" (and am saving almost 90% on my bill) after being a customer for decades, so now I will leave Uverse for the same rotten reason as soon as I can find another provider. I truly HATE this company. Pat

So, you don't bother to check the monthly bill before the automatic payment is deducted? I seem to get an email each month listing the $ amt and when it is going to be charged to my CC.
Have to say it is on you for not doing that, not ATT for increasing your bill $1. Generally bills increase in the Feb billing, not any other month.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Sudden increase in bill

Really hoping someone can help me out with my billing....
I was paying £36 a month for unlimited broadband and weekend and evening calls. In December I was moved onto a deal whereby this would change to £27. Needless to say I have never paid this amount yet, and in January my bill was increased to £62. Given the deals that are available with other providers I find this a ridiculous amount to be paying. My main concern is that I fail to see where this increase has come from, given that I have unlimited broadband and a landline that is used pretty sparingly.
I have contacted BT a couple of times by phone regards this, but I really haven't got very far and feel like I banging my head off a wall at times, especially when I am told that the reason for the increase is due to an increase in my usage (on an unlimited Internet package!?). Then I will be told not to worry as the bill will be recalculated come the next billing period, but I have little to no confidence that my bill will come down to a satisfactory rate after this.
Is there an e-mail address that I can use to have someone check over my billing, as I have not gotten very far by phone/live chat.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

AvaWhich apps can I get as a student subscriber? are all the apps which are available to download part of the package or will downloading them increase my bill?

Hi , I have just bought the student package of Photoshop and illustrator and I have many more apps which have become available to install. Are these apps part of the deal ? There's In-design, Dreamweaver, After Effects and many more which would be extremely welcome but will it increase my monthly Bill?
thank you
Darly

There is a bundled plan for Photoshop and Lightroom
Special Photography Plan (includes Photoshop & Lightroom & Bridge & Mobile Lightroom)
http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
I do not know of a plan such as you describe
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

Bill increased by $50 and the phone number is not letting me through.

I need to talk to someone about the $50 increase in my bill from last month, but everything I try to call customer service, they disconnect me as soon as I say I am calling about billing or canceling starz. That is ridiculous because they advertise that the service is 24/7, but apparently only if you are increasing the bill. I want to take care of this immediately.

If you mean the iPhone's passcode that locks the screen, see: http://support.apple.com/kb/HT1212.

BT billing cut me off 16 days after issuance of th...

Hi,
I've been a BT customer for twenty odd years. In those twenty years I've experienced plenty of problems:- poor service, disgusting technical assistance, high bills, customer service people who don't understand me as they can't speak English well, long irritating automated telephone systems costing me each minute I wait, and just plain arrogance and incompetence. I've stayed because most of the time the service works ok, I'm a busy person and like an easy life. I'm a pretty good customer too, and BT have made plenty from me.
I dislike direct debits, so I pay quarterly via the internet. I pay a premium for this even though the admin for BT is negligible if it exists at all. I have noticed that they've decided I have a ten day payment window. I ignore this and pay all of my bills on the same day each month, in the month they come in.
Last month, I received (by email) my quarterly bill. It came in on the 3rd, and I pay bills on the 25th. On the 19th I was getting ready to fly somewhere and needed to transfer money by online banking. My service had been CUT OFF! no warning. I found out by my browser going to this lovely designed BT page saying your service has been cut off, click here to pay your bill now. I went ballistic and phoned--at a time when I didn't have a lot of time! It took two phone calls from my mobile phone (the first cut me off as I didn't have my customer number to hand) and over 10 minutes to get to a human being with English as a second language--par for the course! and by the way BT and the other companies that do this, not ideal for telephone service by the way!, I doubt we're getting any financial benefit as customers in our bills from the pittance they pay in these other countries for these call centres. At first this person insisted I have to pay which I flat out refused. 16 days! I'll bet BT don't pay their vendors that fast. I persevered, and was angry but not rude, after threatening to cancel my account, this person reinstated my service.
I complained in writing and requested that a solution to this problem might be to increase my billing period to 30 days, so their cutting off service which is probably automated wouldn't kick in. I received a polite reply, refusing. So BT, I'm leaving.
I have to wait for a while, until 1 May, as I had just upgrated to their Infinity service and I'm locked in until 1 May 2013. I could go now, but I won't pay their extortionate fee for leaving early. Once upon a time I might have forgotten all about it, but not this time. The date is in my diary, and so will be my MAC code. I'm already gone. Long overdue. Any suggestions out there for a great competitor? I've started my search.
It may seem like a small thing, I can and probably will just adjust my billing cycle to ensure I pay it ON DEMAND! until the 1st of May next year so I don't have it happen again. But I resent being bullied like this, and I resent being treated like this. It is the straw that broke this camel's back. When companies treat their customers like their B**CHES, then the b's bite back and go.
It would be good if a customer retention service read these remarks and took note, but I know they don't care. Neither do I anymore, and I've got plenty of time to find a better replacement!

Hi JS_Regiate,
I am really sorry that your service was cut off. I understand completely the points you are making, taking into consideration your long term custom with us, coupled with regular payments, I appreciate that this must have been annoying. Especially when throwing your travel complications into the mix.
If you would give us another chance I'll be happy to have a look over your account and see what happened. 16 days does sounds a bit out but I'll need to have a closer look.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

First Generated Bill DOUBLE what I expected!!!

I just received my first generated bill. It is DOUBLED what I expected!!! I changed plans in the middle of the month to increase my calling minutes and I added four "friends and family." They added $120.00 in "Monthly Access Fees." This is after the fact I have not received my $100 Blackberry Rebate!!!
Is this what I can expect from Verizon every month???? Off I go to the Mass. Attorney General's office.

You just made my day, 48VJ!!!!!
And in response to the OP:
bostonhomeport wrote:
I just received my first generated bill. It is DOUBLED what I expected!!! I changed plans in the middle of the month to increase my calling minutes and I added four "friends and family." They added $120.00 in "Monthly Access Fees." This is after the fact I have not received my $100 Blackberry Rebate!!!
Additional charges on the first bill may be due to prorating for a partial month, then full billing for the next month (as budone stated). Changing plans in the middle of the month also pro-rates your minutes for each part of the month, and can drastically increase your bill. For instance, if you were on a 700 minute plan, and changed at the midpoint to 1400 minutes, the first half of the month's allowance would be 350 minutes; so if you were at, say, 500 minutes by that point, then you would be charged with 150 overage minutes. If this is what happened, then you should call Customer Service (as has been suggested multiple times) and ask them to BACKDATE the plan change to cover the entire first month of service.
Also, your Friends and Family numbers do NOT apply to the whole month, just from the day they were added. Any calls made to those numbers before they were added to your account will subtract from your allowance.
Hope you get this all worked out....

Billing frustration

I am extremely frustrated with my billing. I called in back in May to have my bill reduced. It was around $231 at the time. I went down to a 6GB plan - was told it would save me $30 - that my complete bill was $184.66 plus tax, per month. I received a bill in June and it was over $250. I called in and the bill was reduced to $198 - and was told that should be my complete bill going forward. I received a bill today for $243. Called in and was told that when I went to 6GB, my unlimited talk and text charges increased. That was never mentioned. Why would I agree to increase my bill for less service? I was given a $25 credit however, my bill will, once again be $243 again next month. So I increased my GB back up to 10GB, which puts me back to the original $231 bill that I was trying to reduce. I am now going to be shopping for a better deal with another carrier because staying with a company that I have been with since 1995 has become too expensive and convoluted to continue. I realize that one customer doesn't mean much but I have always told everyone how great my ATT service is, which has resulted in new customers for ATT. I will not be doing that going forward. There really should be something to be said for brand loyalty after so many years.

Hi there! @stkjak thanks for posting your concerns. I’m sorry to hear you are having this situation with your bill.
One thing that may be helpful to you, would be to visit us online at www.att.com/att/datacalculator/
This site will help you determine the amount of data and plan you need for your account, as well as the monthly price you can expect to see on your bill.
Hope this helps!
Charise

Price Increases - Any Notification?

Does anyone get notices of price increases in advance? I found my TV service bill increased this billing cycle. I don't recall seeing any notice of an upcoming price increase, and the latest bill shows new charges due to taxes & fees but fails to mention that they are the result of a new higher cable TV price. While a minimal change for my little plan, this is still very frustrating. Furthermore, I am dismayed that Comcast does not appear to provide any support that is not via the telephone, i.e. chat or e-mail, so unless I want to spend untold amount of time on the telephone, which usually ends up being a very long & very painful process, the best I can do is post in a forum?

As a comcast basher (due to their practices and denials) I will dispute a segment of your comments. I have used their chat services while vacationing in Spain and found the individuals i communicated with to be some of the best/intelligent I have dealt with @ the big C.. The billing is like the temperature outside.. up/down..then they have the audacity to state you had enrolled in a year plan and your term is up thus the higher billing.. I asked if they could produce a signed/ and or a voice recording of my so called agreement..NO was the reply..However I have experienced great customer service from the individuals at the corporate office. One may not get the result you desire, BUT they listen, research, call you back..which is gigantic upgrade from the field office and the ROBOTIC reps . PLUS they can hold a conversation and make you feel like they care about your plight... Our development is obtaining ideas for our new contract with comcast, I will suggest they have an office here as they are frequent visitors for repairs in the development.. Bythe way the service calls are now 70.00 and everything will be your fault(wiring-equipment etc... GREAT PRODUCT< HORRIBLE SUPPORT FOR THE CUSTOMER

Billed by another provider for collect calls accepted from my Verizon landline

We accepted two brief (under 3 Minutes) emergency collect phone calls from a family member to our Verizon landline, We were billed $39.36 for them by a "provider" called ILD. I called Verizon and a representative said there is nothing they can do and to call ILD. I called ILD and they offered an $11.00 "discount" which I told them was unacceptable. They told me to call Verizon back, which I am not going to do right now because each phone call involved substantial time to get through automated message handling systems and finally get an actual person to talk with.
I was frustrated with Verizon to begin with because of their outrageously high charges, constant increases, complicated bills and terrible customer service. Tomorrow, I will do one or all of the things below:
(1) Contact consumer affairs and government agencies who may be able to help me.
(2) Cancel my current Verizon phone and internet service completely.
(3) Never deal with Verizon again for any type of services and advise friends/relatives to do the same.
I made a partial payment of $100 on my bill. This covers all Verizon services and $10 towards ILD charges, which is all I am willing to pay.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

IPhone 4 billing plan

I am just wondering , I have the Thunderbolt but want to get the iPhone 4 8G . Having the Thunderbolt , I already have the unlimited data plan so I am just wondering if getting the iPhone will increase my bill and if so how much . THANKS !

Money wise nothing but the insurance $3. I like it as well as AppleCare plus $100 for 2 yrs which includes damage for $50 deductable but the vzw has a lot of pros as well.
I would personally get the iPhone 4s some people would say they update it more since it was out more recent. Also I like the extra 8gig for music pics emails apps etc. Love the processor to it can Handle more. Our house has both and I can tell the difference alittle bit not to much that you would hate the 4. If you need slightly better battery life as well. I came from a thunderbolt and for me this is more reliable.

Price increase on DVR

Hi,
I was checking my bill today, and noticed that Verizon increased the price of my DVR from $12.99 to $16.99.
I've been a customer for 5+ years, and was told that as long as I don't change my DVR service, I will be getting that $12.99 rate.
I emailed them, but they told me that the rate I was getting was incorrect ($12.99), and they just audited my account and corrected it. They didn't even notify me about it.
Has anyone else experienced it? Is it worth fighting with them about it?
Would really appreciate a response.

Well, I finally had the time to call them today.
They said that they made a decision to increase DVR prices for everybody, doesn't matter if your Verizon plan was grandfathered in or not.
The guy said they sent customer notification - which I didn't see - ahead of time.
There is nothing that they can do for me.
He basically told me that I should be grateful that Verizon doesn't increase the prices like other companies do, and I should be happy that my price didn't get increased 2.5 years ago when they first increased DVR prices.
Also, even though I didn't change my setup box in 5+ years, the content on the box changed - a "better" user guide and on demand.
So I am stuck paying $16.99 until they increase it again .
He also tried to sell me more services to increase my bill even more to "enhance my Verizon experience".
Hey, at least I spoke to someone in the call center located in US, not outside the country when you can barely understand them.

Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
You can see that I was billed for $29.99 on April 13th:
After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
Here's the picture that shows exactly what service shows up in my account:
Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

Have you logged out of your Cloud subscription and then back in?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or these
Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Does Simple Credit Limit Check Include Checking for Open Orders

Hi all,
I have this issue here where I have configured the system to use simple credit limit check with error message. I did not use the standard/common automatic credit limit check since user insist on a pop-up warning and that the order could not be saved. But, I realized that it does not take open orders into account too although I have set the risk categories. Is it true and what solution is there for this issue then.
Thank you for all your help in inputs.
Regards,
Yvonne

Hi,
Please follow the below configuration settings for Simple credit check process.
Simple credit check: In simple credit check the system compares the credit exposure with payers credit limit. The
credit exposure results from the total of the net document value and the value of the open items.
We can set the following system responses at when the credit limit has been reached.
A u2013Warning message
B u2013 Error message
C u2013 Delivery block
Specify in VOV8  Credit limit [C]
Configuration settings:
Sales documents types u2013 Credit limit check: Transaction code: OVAK
Path:
 IMG
 Sales and Distribution
 Basic functions
 Credit management/Risk management
 Simple credit limit check
 Choose sales document type OR
 Specify value
[ ] = No credit limit check
[A] = Run simple credit limit check and warning message
<b> = Run simple credit limit check and error message
[C] = Run simple credit limit check and delivery block
 Save and Exit
Define credit control area: Transaction code: OB45
Credit control area is an organizational unit that specifies and checks the credit limit for customers. A credit control
area can include one or more company codes. It means we can assign one credit control area to number of company
codes.
NOTE: Within credit control area the credit limit must be specified in the same currency.
Path:
 IMG
 Enterprise structure
 Definition
 Financial accounting
 Define credit control area
 Go to new entries
(OR)
 Choose existing credit control area
 Select it and click on copy icon
 Rename it and click on details icon
Specify currency [INR]
257
Data for updating SD fields
Update [000012]: Open order value on time axis, delivery and billing document value. This field value controls
when the values are open sales orders, deliveries, billing documents are updated in LIS. We can specify the
following update groups for updating credit related statistics.
 Update group 000012:
Sales order: Increase open order value from delivery relevant schedule lines.
Delivery: Reduces open order value from delivery relevant schedule lines.
Increases open delivery value
Billing document: Reduces the open delivery value, increases open billing document value.
Financial accounting document: Reduces open billing document value
Increases open items.
 Update group 000015:
Delivery: Increases open delivery value.
Increases open billing document value.
Financial accounting document: Reduces open billing document value
Increases open items.
 Update group 000018:
Sales order: Increases open delivery value
Billing document: Reduces open delivery value.
Increases open billing document value.
Financial accounting document: Reduces open billing document value.
Increases open items.
Fiscal year variant [K4]: It indicates specific fiscal year variant for particular credit control area. The fiscal year
variant is essential when a credit control area covers multiple company codes whose fiscal years are different. Then
the values of the open orders are updated by posting period.
Specify risk category [001]: 001 = High risk
002 = Medium risk
003 = Low risk
This risk category entered in the related control area of the customeru2019s credit master record, which is automatically
created when a customer is created in a company code.
The credit master record is automatically maintained when at least one of the below fields is maintained for the
corresponding control area.
(A) Risk category
(B) Credit representative group
(C) Credit limit
Credit limit: The credit limit that we enter here in the specific credit control area of the customeru2019s credit master
record. This is automatically created when a customer is created in a company code (in XD01).
NOTE: This credit limit is not a total credit limit for the control area.
Representative group [001]: Define credit representative group in IMG.
 All company codes: If we want to tell to the system that, this credit control area is permitted for
postings in every company code we have defined.
 Save and Exit
NOTE: After this create Risk categories and Credit representative groups and come back to this step and assign
these values to our credit control area.
Risk category and Representative group defined and maintained by FI/CO consultants in IMG.
258
Assign company code to credit control area: Transaction code: OB38
Path:
 IMG
 Enterprise structure
 Assignment
 Financial accounting
 Assign company code to credit control area
 Choose our company code from position button
 Click on assign button on the application tool bar
 Select our credit control area from the list and assign it
 Save and Exit
 Go to FD32 and check whether system created customeru2019s credit master data automatically or not.
System creates customers credit master data automatically when we (FI/CO) people) configure credit control area in
IMG.
So as to perform simple credit check we have to specify customer master payers limit in the credit control area, and
create customer master in XD01 transaction code.
 Specify reconciliation account number (GL account number)
 Payment history record: Check payment history record control in payment transaction tab. It is the
control parameter to update the payment details that are made by customers and system will show the
payment details in the FD32.
 Specify the credit control area in credit control area field in billing document tab.
 Save and Exit
 Go to VA01 and raise the sales order
Check the system responses in each and every level of sales document processing and check whether the system
blocked the delivery document (due to the setting in VOV8 of OR in check credit limit field [C] = Blocked for
delivery).
 To release the delivery go to VKM4 and release the delivery document.

Sales Value not updated in credit check

Hai Guys,
I am facing an important issue in the Credit check. The Sales value (SO / Dly made but not delivered / billed) is not reflecting in the credit check.
1. I created a step in the pricing procedure and assigned its 'subtotal' to A (KOMP-CMPRE) - so that it can be taken for credit update.
2. I had activated the update of LIS S066 - for Sales Order credit
3. In the automatic credit control, I have checked the Open SO & Deliveries
Still my credit check is not checking the open SO & Dly.
Can somebody help me in this regard.
Regards,
Maheshwaran. I

Hi
Check whether you have entered the credit control area to that customer in XD02.
Use the Update group 000012
o   Sales order
      -   Increases open order value from delivery-relevant schedule lines
o   Delivery
      -   Reduces open order value from delivery-relevant schedule lines
      -   Increases open delivery value
o   Billing document
Reduces open delivery value
Increases open billing document value
Financial accounting document
Reduces open billing document value
regards
Edited by: Prashanth on Jun 10, 2009 2:52 PM

Increase in Billing

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