BT billing cut me off 16 days after issuance of th...

Hi,
I've been a BT customer for twenty odd years. In those twenty years I've experienced plenty of problems:- poor service, disgusting technical assistance, high bills, customer service people who don't understand me as they can't speak English well, long irritating automated telephone systems costing me each minute I wait, and just plain arrogance and incompetence. I've stayed because most of the time the service works ok, I'm a busy person and like an easy life. I'm a pretty good customer too, and BT have made plenty from me.
I dislike direct debits, so I pay quarterly via the internet. I pay a premium for this even though the admin for BT is negligible if it exists at all. I have noticed that they've decided I have a ten day payment window. I ignore this and pay all of my bills on the same day each month, in the month they come in.
Last month, I received (by email) my quarterly bill. It came in on the 3rd, and I pay bills on the 25th. On the 19th I was getting ready to fly somewhere and needed to transfer money by online banking. My service had been CUT OFF! no warning. I found out by my browser going to this lovely designed BT page saying your service has been cut off, click here to pay your bill now. I went ballistic and phoned--at a time when I didn't have a lot of time! It took two phone calls from my mobile phone (the first cut me off as I didn't have my customer number to hand) and over 10 minutes to get to a human being with English as a second language--par for the course! and by the way BT and the other companies that do this, not ideal for telephone service by the way!, I doubt we're getting any financial benefit as customers in our bills from the pittance they pay in these other countries for these call centres. At first this person insisted I have to pay which I flat out refused. 16 days! I'll bet BT don't pay their vendors that fast. I persevered, and was angry but not rude, after threatening to cancel my account, this person reinstated my service.
I complained in writing and requested that a solution to this problem might be to increase my billing period to 30 days, so their cutting off service which is probably automated wouldn't kick in. I received a polite reply, refusing. So BT, I'm leaving.
I have to wait for a while, until 1 May, as I had just upgrated to their Infinity service and I'm locked in until 1 May 2013. I could go now, but I won't pay their extortionate fee for leaving early. Once upon a time I might have forgotten all about it, but not this time. The date is in my diary, and so will be my MAC code. I'm already gone. Long overdue. Any suggestions out there for a great competitor? I've started my search.
It may seem like a small thing, I can and probably will just adjust my billing cycle to ensure I pay it ON DEMAND! until the 1st of May next year so I don't have it happen again. But I resent being bullied like this, and I resent being treated like this. It is the straw that broke this camel's back. When companies treat their customers like their B**CHES, then the b's bite back and go.
It would be good if a customer retention service read these remarks and took note, but I know they don't care. Neither do I anymore, and I've got plenty of time to find a better replacement!

Hi JS_Regiate,
I am really sorry that your service was cut off. I understand completely the points you are making, taking into consideration your long term custom with us, coupled with regular payments, I appreciate that this must have been annoying. Especially when throwing your travel complications into the mix.
If you would give us another chance I'll be happy to have a look over your account and see what happened. 16 days does sounds a bit out but I'll need to have a closer look.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Solved!
Go to Solution.

Can't even get their package! This is what happened to us:
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May 3: I received a text informing us you needed a MAC code! At this point we were getting to last straw country. It wasn’t long before we reached that.
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Hi all,
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