BT INFINITY lag spike on xbox live with WIRED conn...

hey.
im looking for some advice/support with regards to my infinity service on xbox.
for the last 4 days, whilst playing online i experience constant disconnections, kicking from xbox live parties and ingame lag constantly.
now ive raised a fault with bt, and they claim all is fine on their end. now ive reset my router about 5 times.. the nat is open and i am on a wired connection. i even tried my home hub 3 to replace the 4 and same problem prevails
im at a loss as to what to do anymore, it is impossible to play on a connection, and paying for a service when it suddenly decides to turn this way has puzzled me completely.
i've tried to port forward etc, but that doesnt seem to work..
can anybody offer any advice as to what to do?
could it be a temporary problem, or what can i do to fix it.
if i get an engineer out, itll cost, but the fault isnt on my end.
i've problem solved everything to my knowledge so far, and no luck
any help welcome.
thanks.

at first i was told their was a fault, then i was told it was fixed, then there wasnt a fault?
i asked them about routing and they didnt understand my accent (geordie) so im on the chat now.
this needs to be sorted though, how am i supposed to get good on this new cod!

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How to connect to Xbox Live with the Actiontek GT704-WGB wireless router

If the title got you here, then you are probably a Verizon DSL customer who is trying to connect your Xbox to Xbox Live with the Actiontek GT704-WGB wireless router and are getting nothing but errors saying, "your NAT is set too high", or, "Your MTU setting is too low", etc. Well, after many calls to Xbox support, Actiontek support, and Verizon support, I finally came up with the solution myself.
All that is needed is a little techie know-how about router settings and you'll do just fine! However, if you are uncomfortable with doing it yourself (and it is really really easy to do!) then you can call Verizon support and have a tech support rep remotely conntect to your PC and make the changes for you: however, you have to speak with someone in advanced tech support and to do that you have to agree to a 1 year support contract to the tune of $14.95 per month in order for them to do it! Scam??? You be the judge!
So, here are the steps to take to get it working and by the way, YOU CAN NOT GET THE XBOX TO CONNECT TO THIS ROUTER WIRELESSLY!! YOU MUST CONNECT YOUR XBOX TO THE ROUTER WITH AN ETHERNET CABLE IN ORDER FOR THIS TO WORK!!! If you don't heed this warning, you will unfortunatly go through all the steps below, only to find that you get the same errors but, ethernet is faster than wireless so it's better!....right?.....right? (hears crickets chirping)....right? Oh well, I tried! Also, you must have your Xbox on in order to change the router settings (which you'll see why later) Anyway, here's the steps:
1) On your PC, open a browser window and type in the address bar: 192.168.1.1 and press enter.
2) You will then see the interface on which you will make changes to the router's settings. If at any time you are prompted for a username and password (which should happen right after you press enter) the defaults are: username: admin password: password. If you have changed these, enter what you changed them to.
3)Click on the icon on the top labelled "Advanced Setup"
4)In the left section, click "WAN IP Address"
5)At the warning screen, click "yes"
6)Scroll down until you see "MTU setting" and enter 1370. NOTElease don't be tempted to either enter 1500 or leaving it at 1500 (which is the default) because you might know that 1500 is the maximum at which this can be set which is TOO HIGH AND WILL NOT WORK! Trust me and enter 1370 and then click on "apply"
7)Click on the top icon labelled "Security"
8)In the left column, click on "applications". This is where we are going to open the 3 ports that Xbox Live uses to communicate with your Xbox.
9)In the drop down box labelled "PC Name" select "Xbox 360". This is why you had to have your console on and connected cuz if you didn't, it would not show up on the drop down list!
10)Under "category" click on the bubble next to "user"
11)Click on "New" which is one of the blue buttons near the bottom.
12)As for the rule name, I entered "Xbox" but you can put whatever you want but I'd use that so you know it's the ports you opened for the console.
13)For protocol, select TCP. (Yes you will also open the same ports for UDP but for some reason if you select TCP.UDP instead of doing them seperatly it doesn't work.....I dunno why!?
14)For all 3 "Port start", "Port End", and "Port Map Start" put the # 80.
15)Click "apply"
16)Now, select UDP and put the same port # 80 and again click "apply"
17)Repeat steps 13 through 16 except with the numbers 3074 and 53, clicking apply after each one. What you should have now on the bottom are a list of all the ports you opened, one TCP and one UDP for each number totalling 6 entries.
18)Click "back" to return to the Applications screen.
19)If you have to, select Xbox 360 for PC name, and click the bubble next to "user" and you'll now see the entry called "Xbox" or whatever you called it.
20)Click that entry to highlight it and then click the blue "add" button to the left and then click "apply" at the bottom.
21)Close the browser screen and turn off your PC and Xbox and any other hardware connected to the router.
22)Turn the router off and unplug it and wait about 5 minutes. It can take this long for any residual current in the router to dissapate and for the NAT table to clear itself.
23)Turn on the router and wait for the internet light to come on green meaning the router has booted and has an internet connection.
24)Turn on the Xbox AND ONLY THE XBOX!
25)There is no need to go into network setting as when the Xbox is connected by ethernet, it automatically configures and connects intself. You can, however go into network settings and perform a connection test but this to is not necessary.
You now should be able to connect to Xbox Live! If not, you've done something wrong and must either go through all the steps again or let Verizon do it for you (for a fee that is).

I followed jtktlw's instructions to the letter. Problem was I had already enabled UPnP before doing so. Afterward I disabled UPnP and rebooted....no change. I reset the MTU to 1500...boom, it works. Seems for me all I needed was to open the right ports to get it to work.

Setting up xbox live with an airport extreme

I need help getting our xbox live running - NAT reads strict - Microsoft gave 3 gaming ports - I know I need to put them in the Port Mapping of the extreme but don't know what "service" to call it and which lines to fill in ie. public or private to make the xbox work. I was given UDP88, UDP3074, TCP3074 by Microsoft. HELP please......

Some light reading:
Xbox incompatible with 802.11n Airport Extreme
http://www.tuaw.com/2007/02/07/xbox-incompatible-with-airport-extreme/
http://discussions.apple.com/thread.jspa?messageID=4020660&#4020660
"Yeah, the XBOX 360 won't recognize any network with security, but it will for my old wireless router. This is a significant problem for me."
"The wired connection definitely works though. So purchase away if your 360 is close enough for a wired connection until a fix comes our way. "
"Yes, the new Airport Extreme 802.11n currently only works with the Xbox 360 with security disabled and MAC addressing OR via a wired connection."

Infinity Connection Drops - Told to live with it.

Hi
This will be my first post. We have had BT Infinity oin since November 2013. Since install we have had random connection drops maybe 5-6 times a day even when the connection is not in use. The light goes orange and takes aprox 1min to reconnect. Very innoying especially when usung the on demand on the youview box. I am getting the estimated speeds of around 15 mb/sec.
Ive been on the phone since then with BT (mst be 8 times at least) and been through the standard checks multipal times now.
The box has been replaced
We have had an engeneer out who verified our internal wiring is sound. He also said the exchange is almost saturated but i cant see how that would be a prob.
My neighbours that have BT infinity have no problems.
Ive just been off the phone there with BT and after explaining the issue again was put on hold for checks. Thats cool, the guy comes back and says the system is showing a 'cooper line fault.' and was put on hold again.
After a few minutes I was taken off hold and told that the problem is that my line is over 1km from the exchange and that drop outs should be expected. I was told thatEVERYONE with lines over 1km experience drop outs and this is normal. He would not comment on the fact that my neighbours have no problems.
When I asked why wassnt i explained this when taking out the connection I was told that we dont tell customers this because we want to make sales!!!! Seriously!?!?
His only solution was for me to just live with it because 'most of the time you have no problems' or downgrade to 1mb/sec ADSL ...
Unbelieveable customer service. Is this really the best I can expect?

Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 04/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 03:25:20
6. Data rate:
2631 / 16737
7. Maximum data rate:
2590 / 16882
8. Noise margin:
6.3 / 6.0
9. Line attenuation:
0.0 / 30.2
10. Signal attenuation:
0.0 / 24.8
11. Data sent/received:
1.7 GB / 1.5 GB
There you go.
I really dont want to have to leave BT I just want them to fix it. I use BTSport regularly and love youview. I just think its a bit much to be told that its perfectly normal to drop out 5-6 times a day and we dont tell customers this in order to make sales.

I can no longer connect to Xbox Live with my WRT54G

A few days ago I had to exchange my xbox for a new one. For some reason I can not get this new xbox to connect to Live at all. The error message I'm getting is saying that port 3074 isn't open. The fact of the matter is that port is open. I've tried every everything that I could think trying to get my 360 to connect to live. For some reason my new Xbox is showing up under the Other Devices tab in the ELA program (see picture below). Could that be the problem? My old 360 that I had to take back to Best Buy (RRoD'd on me 3 days after owning it) connected just fine to my WRT54G.
So, yeah. I have the needed ports opened, tried DMZ, tried all types of things that I found searching these forums and google. I'm at lose as what to do. Any help will be appreciatied.
http://img90.imageshack.us/img90/6883/xboxpj0.jpg

For X-Box :
Open an Internet Explorer browser page.In the address bar type - 192.168.1.1
Leave the username blank & in password use admin in lower case...
Click on "Applications and Gaming" tab and then click on "Port Range Forwarding" subtab...
1) On the first line in Application box type in ABC, in the start box type in 53 and End box type in 53, leave the protocol as both and under ip address type in
192.168.1.20 and check the enable box...
2) On the second line in Application box type in PQR, in the start box type in 88 and End box type in 88, leave the protocol as both and under ip address type in
192.168.1.20 and check the enable box...
3) On the third line in Application box type in XYZ, in the start box type in 3074 and End box type in 3074, leave the protocol as both and under ip address type in
192.168.1.20 and check the enable box and click on Save Settings...
4) Once you return to the set up page click on the Security tab and uncheck Block Anonymous Internet Requests and click on Save Settings...
5) Click on set-up and change the MTU Size to 1452 and click Save Settings...
6) Goto the XBox Network Settings and IP Address Settings and select manual IP Settings and assign the following on your Xbox
IP Address :- 192.168.1.20, Subnet Mask :- 255.255.255.0, Default Gateway :- 192.168.1.1...
7) Also assign the DNS Addresses on the Xbox
Primary dns :- 4.2.2.2...Secondary dns :- 192.168.1.1
8) Turn off your modem, router, and Xbox...Wait for a minute...
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Can't connect to xbox live with WRT160Nv3

I've had this router for a while, and it worked fine for my PC's and Xbox, but I had disconnected my router for a while, plugged it back in and my xbox simply cannot receive any connection. I should also note that I use an ethernet cord (I don't use it wirelessly) and it has nothing to do with the ethernet cord (I've tried several). Using network magic, it does confirm that a connection to the game console and the router.
I've looked through the forums and all of what I found, are NAT problems/issues or fixing a wireless issue, but not an issue when using an ehternet cord.
Help would be appreciated

This is normal because of the router's NAT feature. Here are the things that you need to do. Assigned a static ip address on your gaming console. Try to open these ports:udp:88,3074,53;tcp: 80,53,3074. Uncheck "filter annonymous internet requests" that can be found under the security tab. If your using a DSL ISP then set your modem to full bridge mode. You can also check on this link:http://ping.eu/port-chk/ to verify if the ports were openned.

WRT610N with 4 xbox 360s accessing Xbox live...Assistance Please

I have a DCHP connection to the ISP Comcast. 25mbsp download speed (fat pipe) I live with four roommates and we all have xbox 360s 2 wired and 2wireless and 3 wireless PCs and 1 wired pcs .The PCs I am ok with setting up.
I was about to tackle this when I started going through the settings for this router (feature rich comes to mind).
I have some questions with some of these features so I can get all four xbox360s connected to xbox live with out getting kicked out or game lag. We have experienced this with our old Belkin.
Single port forwarding, port range forwarding, port range triggering and of course the DMZ are all available for this router and I am requesting some guidance as to set this up.
Should I set up Static IPs for all the xboxes and forward the ports TCP 80; UDP 88; UDP 3074; TCP 3074; UDP 53; TCP 5 to each static IP? Can this router handle opening ports for multiple static IP's? Can I combine single port forwarding with port range forwarding? Should I combine both with setting up Port Range Triggering?
I read through the manual but still am a little perplexed...
Noob needs some guidance
thank you

Thank you for replying and for the solution. I will try it tonite and actually in the link you sent the tech stated:
"These settings will work even if you have one or multiple consoles running behind the router"
So I will be trying this for all four xbox 360 and I will let you know how it goes.
cheers

XBox Live lagging when connecting more than one la...

I have the BT Home Hub 2.0 B and when I am on XBox Live with one laptop connected to the hub I have no problems but as soon as more than one laptop is connected I have terrible lagging - please can anyone give me any suggestions. I have the UPnp set to ON and the XBox IP Address is set to always use this IP address on the hub.

Hi Stevemc5267,
It sounds to me like you are putting too much demand on your connection. With three devices attached they are all fighting for bandwidth therefore the speed left over for your Xbox live falls causing lag.
I would guess you are on the up to 8Mbps package. However if this is not the case post your hub stats from http://bthomehub.home and run a test via www.speedtester.bt.com and let us see the results.
Thx
Craig
BTCare Community Mod
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Unable to Connect to Xbox Live on Xbox One due to ...

I have been on the phone for a few hours this afternoon trying to get this sorted and the conclusion of my last call to BT was that I needed to register on a tech experts website? Put simply, I need to open a list of seven ports that are listed here:
http://support.xbox.com/en-GB/xbox-one/networking/network-ports-used-xbox-live
in ordder to be able to connect to Xbox Live with my Xbox One, this is an issue I have had since upgrading to infinity.
Can somebody do it for me, I have the IP address of my Xbox One, or can somebosy point me in the right direction?
It seems to be taking a very long time to get sorted.
Thanks in advance.

Think I can help here.
First of all I assume that you have disabled UPNP on the hub? If you havent yet then you have two choices:
You can disconnect the Xbox One and 360 from the network, perform a full factory reset of the hub and then immediately disable UPNP before doing anything else, or..
Disable UPNP and wait a good few hours (I'm talking overnight here) before reconnecting the XBox One and 360 and trying again.
When UPNP is enabled and the XBoxes are using the network it will write rules on the fly to the NAT table, you probably won't be able to apply port forwarding rules to a device for those ports because the Hub can see that they're already in the NAT table. They will eventually expire but this can take some time. When you disable UPNP, these rules don't seem to be removed as you might expect.
Next, you definitely don't need to forward ports 80 or 53, these are allowed by the hub automatically and traffic for each will be correctly forwarded to whatever device by the hub. You shouldn't need to open 88 either.
You have an XB One and a 360 and they both can't share the same port, that being 3074. However, if the 360 is using 3074 you can forward 3076 to the XB One instead, or vice versa.
When you've applied all of your port forwarding rules run the XBox network test repeatedly until it gives you an open NAT, a maximum of six times should do it, and you may want to do this every time you turn on an XBox. I've previously posted about why I think you have to do this sometimes with the BT Home Hubs.
If you're still not getting an Open Nat, turn off the XBox and unplug any powerline adapters on its chain for 5 minutes, then reconnect the adapters in sequence from the hub and try again.

Upgraded to extreme and can no longer connect to xbox live

My old airport express died so yesterday I bought an airport extreme to replace it. I had no problems setting it up, my powerbook and powermac connect to the internet just fine. My ps3, wii, and apple tv all connect fine. However I lost the ability to connect to xbox live with my xbox360. Running the "Test Xbox Live Connection" test shows that it passes all the tests and is connected to the internet until it reaches the xbox live test where it fails. According to xbox support there are no current outages or problems with my account.
Since the only thing which has recently changed is the upgrade from airport express to an extreme it seems like that is likely the problem. I thought it might be a NAT or port thing but in the airport setup utility there are no options for changing either NAT or port settings.
Any ideas anyone? It looks like a year ago when the extreme came out there were problems between it and the xbox, but it also looks like they were resolved. Also they caused the xbox not to be able to connect to the network at all, which mine can do.
Thanks very much for any ideas or help. Otherwise the extreme is going to have to go back.

That's a drag.
I wish I could be more help, but I can not think of what the problem would be. I have mine connected to a network that bridges two AEBS to allow for a large area WIFI. I have no problems with either of the 360's connected. I have no special port forwarding or any settings changed to get the connection.
I also know that since I just replaced my main base station for an unrelated problem, that it worked out of the box both times.
I would say try direct connecting it. (the xbox) Not necessarily to correct the problem, but to isolate the AEBS as the problem. I would also try shutting down anything else that may be connecting so you only have a connection with your xbox. Again, none of this will probably solve your issue.... but you can get in contact with customer care or visit a genius bar.
In my experience if you can give detailed results to test you have already performed to trouble shoot, they are very receptive to replacing your product. Isolating the AEBS and saying you know t will connect direct, and that even when it is the only device connected.... it fails. I would also try both wireless and wired if you have both options.
I know it is not the optimal answer.... probably a pain.... but sometimes things just work kinda goofy. I know the stuff works and works great when it does... but I have had my share of issues with apple hardware. The good news is they have never failed me when it comes to taking care of it.
Good Luck !!!
Message was edited by: Dan Jay - Minneapolis

XBOX Live and Time Capsule Configurations

I've been searching now for just about an hour online, and unfortunately my head is spinning just a bit trying to figure out how to configure my XBOX Live with Time Capsule. In order to allow for Open access (versus Moderate), it seems as though some manual configurations need to be made so the XBOX and Time Capsule play well together. But the thing I am unable to figure out is...HOW DO I DO THIS?! Specifically, what are the steps I must take to configure Airport and/or XBOX? What information do I need from the XBOX? I've been reading about port forwarding, which seems to be the solution, but I really am not familiar with how this is done on Time Capsule. So for those of you with the know-how and patience to write a play-by-play for dummies from the very beginning to the point where all should work, I'd appreciate it.
Just a quick insight to my network...I have Time Capsule connected to my ISP modem. Thank you!

And isn't the "host device" and "base station" the same thing?
No, host device is the box that is the server you are trying to map to.. base station is the Airport Extreme as he is writing more to that market.. TC is the same though.
Just port forward the standard ports for xbox live.. I do not believe all of these are necessary.
http://support.xbox.com/en-US/xbox-live/connecting/network-ports-used-xbox-live
Xbox LIVE requires the following ports to be open:
Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Make sure you lock the IP of the xbox .. using dhcp reservations in the TC is the best but on the xbox will also work.. the rest should be straight forward.
Tell us a bit more.. What model TC do you have? A1xxx from the base please??
What is the ISP modem? Is it also a router.. if so consider hard using the router in the modem.. if it is upnp so xbox can work automagically .. rather than killing yourself mapping ports.. the advantage of upnp is more than one xbox can work on the same LAN.. you can never do this manually forwarding ports.
What Airport utility are you running? Do you have access to v5 utility? If not I can give instructions to load it on Mountain Lion.
What firmware is the TC on? Lots of issues with 7.6.3 ie the latest one.. so 7.6.1 is better alternative. Always and in some earlier TC then 7.5.2 is much better again.

Settings don't have MTU settings for Xbox Live

I've been having problems connecting to Xbox Live. All of my PCs wired and wireless can connect to the internet except for my 2 Xbox 360s one wired and one wireless. Some times it says that there isn't enough MTU or can't connect to the network when I follow their steps to fix it. It just keeps dying on me.
I was wondering if the Configuration page has MTU settings?

I don't know which modem/router you are using (guessing it's some model by Actiontek) but read my post about getting connected to Xbox Live with an Actiontek router. Even if you don't have the same model, you probably will find something useful there. Also, I said this in the post but in case you don't see it, with these modems/routers, you cannot connect wirelessly, you must connect by ethernet or you will get errors. The link is below, hope this helps!
http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/How-to-connect-to-Xbox-Live-with-the-A...

Trying to connect to xbox live using my home network, I need help.

I have a xbox 360 that I want to connect to xbox live with, using my home network. Every time I try to connect to xbox live the only part that fails is the connecting to xbox live part. This is how my network is set up. I have Cox Cable as my ISP, a Linksys WCG200 gateway(v2), and WRT54GS(v7). The cable wire is connected to the WCG200 gateway, then an Ethernet cable connects the gateway to the WRT54GS router, and finally an Ethernet cable connects the router to my xbox 360. I have contacted Cox, Linksys, and Microsoft about the situation and they all say the problem is the version of the router. Someone told me that I may just need to change the firmware, but I don't know how to do that. If anyone could tell me what the problem is and hopefully how to fix it, it would be much appreciated.

u might to open port numbers 88 and 234 on your router
here's how to open ports
1: open IE and on the address bar, type in 192.168.1.1 and hit enter
           USERNAME: ( leave it blank )
           PASSWORD: admin ( all in lowercases )
2: click on the tab " applications and gaming "  then click on the SUBTAB port triggering.
3: you can just name the application like, box or whatever and fill in 88 for each of the boxes in the first line
4: same goes to application number 2 but you have to put 2304 for each of the boxes and pls do not forget to enable it, then save settings
5: Teset the xbox if it's now working.
6: if still not working, go to the SECURITY tab and uncheck the bock that says, " block anonymous internet requests and save settings.
7: teset xboox agan and if it still won't work
8: go to the SET UP tab and look for MTU.
9: set it to manual and lower down the size by 10.( by default, it's 1500. )→ save settings.
          Hope it will help. goodluck!

Time Capsule / Xbox Live compatibility issues...

I have my xbox connected to my Time Capsule through ethernet so wireless isn't an issue. I've tried port forwarding and DMZ host which both leave the xbox telling me my NAT is set to strict. So far though it seems I can still use xbox live with my friends and it isn't an issue. However my girlfriend just got into 1 vs 100 and has played a few times so far. We just booted the xbox up today and tried to log in and now it gives us a network connection error each time we try to play. I've tried every various setting I can think of in the Time Capsule and none of them seem to work. Will my gf never be able to play 1 vs 100 again?
Does anybody else have an Xbox connected to a Time Capsule that is able to play 1 vs 100? Could you please try if you haven't and let me know how it goes for you.
Thanks in advance,
Kye

I have my xbox connected to my Time Capsule through ethernet so wireless isn't an issue. I've tried port forwarding and DMZ host which both leave the xbox telling me my NAT is set to strict. So far though it seems I can still use xbox live with my friends and it isn't an issue. However my girlfriend just got into 1 vs 100 and has played a few times so far. We just booted the xbox up today and tried to log in and now it gives us a network connection error each time we try to play. I've tried every various setting I can think of in the Time Capsule and none of them seem to work. Will my gf never be able to play 1 vs 100 again?
Does anybody else have an Xbox connected to a Time Capsule that is able to play 1 vs 100? Could you please try if you haven't and let me know how it goes for you.
Thanks in advance,
Kye

Setting up xbox live through a Macbook via ethernet cable

Hi there,
as i said in the title im trying to connect to xbox live with an ethernet cable going to my macbook (an aluminum one if that makes any difference) who's connection is wireless. The reason i want to do this is because my router is way too far away from my xbox to connect. Anybody know how to do this?
thanks!

System Preferences --> Sharing --> Internet Sharing.

BT INFINITY lag spike on xbox live with WIRED conn...

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