Infinity Week One... 1Mbps... Helpdesk Woes!

Hi All
7 days in to my Infinity experience hasn't been great. Some of my latest tests on the http://www.speedtester.bt.com/beta/ site have been consistently low and on several occasions down to 1Mbps. I have even had tests come back at 0.86Mbps!
I am in contact with the BT Helpdesk but finding things painful.
After several modem resets, switch offs and reset with paper clip incidents I am left with 3 different views from the helpdesk team:
We'll replace the router tomorrow - I'll call you back (no call)
It's a network problem and engineer will call you back in 48 hours
You're still in your 10 day period and you need to wait - speed can be low... Really - 1Mbps!
Really struggling with getting my problem investigated properly. As a customer I am getting too many different views and having to repeat the conversations with the team.
My IP Profile on the FTTC test shows 38Mbps. I can appreciate speed will vary depends on network load but my connection stutters on things like YouTube. I am now also connecting via Ethernet cable to avoid any confusion on WiFi and have tried two different laptops.
speedtest.net reports a mix of 1Mbps through to 30Mbps but its varies all the time - vast majority on the below 6Mpbs. Also the speedtest.net graph shows peaks and troughs (like /\/\/\/\/\/) as if the connection has some interruptions.
I really want to keep by Infinity service but just feel I am going round in circles.
I have worked in a technical IT role for 10 years so not a standard home user.
How can I get through to someone in BT who can actually help me!?!

A couple of things I would try in preperation for a visit.
Are you able to try a FTTC Diagnostic speedtest wireless? You'll have to tick the wired box.
If so and your over wireless n with PC/Laptop next to/near the router it would be interesting to see if you've still getting slow speeds.
By going over wireless your effectively ruling out the HH3 ethernet ports .
Also are you able to try another laptop/netbook?..... just in case.... Good just noticed you have
Just some other ideas http://community.bt.com/t5/BT-Infinity/Infinity-Speeds-amp-NetProtect-Firewall/td-p/338121
http://community.bt.com/t5/BT-Infinity/varying-speedtest-results/td-p/409695
Edit I expect Customer Support asked you to do Factory Reset(Paper Clip prod) on the HH3 in the hope it would "fix the Ethernet ports".... But I'm always curious and would still try a wireless test if you can.
One other thing is your Openreach Modem mounted vertically?
The cooling vents work better that way although the new (vers 3b or above) are more heat tolerant apparently.
Some were placed flat with the HH3 sitting on top which was a bit too warm for things.... but that was in the early days.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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