Inherent design flaw in HP laptop keyboards

Anyone struggling with random behaviour when typing quickly (windows shutting down, blocks of text being deleted etc) may be interested to know that there is a flaw in HP laptop keyboards. This has been seen on an HP550 laptop, it's not clear how many other models contain the same flaw.
They have implemented shortcuts in the keyboard firmware such that Right-Shift together with two other keys creates a completely new keycode. For example Right-Shift + N + U, generates a Ctrl+A keycode. Right-Shift + R + T generates a Plus(+) keycode. The problem is that the timing in their implementation is completely flawed, so anyone who types fast / touch types will find that these keycodes are generated during normal typing. You will find that while typing a block of text, the whole lot is suddenly deleted, or the window you are working with is closed down, and several other problems. Essentially you press one thing on the keyboard and the keyboard does something else completely.
This flawed design is only implemented on the Right-Shift key. Those of you who do not use the Right-Shift key while touch-typing will not get this issue.
If you do use Right-Shift, however, you will need to retrain yourself to touch-typing using the Left-Shift key or otherwise modify your touch-typing. HP do not acknowledge that this is a flaw, claiming that it is "a feature not a bug", despite it being a significant difficulty for those that touch type. Their UK customer service manager Oliver Dyson refuses to accept that it is an issue, so be aware before purchasing HP laptops that any of your staff who touch type may have difficulties, and HP will not resolve the situation for you.

Similar Messages

Design flaw in Macbook Pro late 2013?

Hi,
Looks like Macbook Pro late 2013 has a weakness, due to a design flaw. Let me explain:
My Macbook Pro late 2013 (13inch, Model: A1502) developed a dent (see attachment) and an Apple Store (Genius Bar) technician told me that this is a result of "excessive pressure" on the bottom case. He also mentioned that because the case is made of soft aluminium and it is only supported around the border (about where the screws are located), any "excessive" pressure in the middle may result into the aluminum case being damaged by the internal components; in this case the damage appears to have been caused by an internal bracket.
There is no sign of the bottom case being pushed inwards, there hasn't been any accident and I haven't stepped, or sat on, or otherwise mistreated my laptop, so I very surprised! Most of the time, it's sitting flat on a desk and only carried insider a padded pouch, inside a laptop-grade (padded) backpack! As you'll notice in the photo (and I can provide more photos, if needed), there is absolutely no other sign of damage, the curves look perfect, and the back plate is flat.
This is just a cosmetic damage and replacing the bottom case is the obvious solution but I still need to better understand the circumstances; I need to understand what went wrong and, if possible, how to prevent this from happening in the future .
I visited iFix it web site and carefully looked at the internals of the laptop, here:
https://www.ifixit.com/Teardown/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Tea rdown/18695
It looks like the bottom base is only supported around its border. The middle of the bottom case has no backing to support it. While Apple could have designed a support structure around the battery cells and over the motherboard (logic board) and the back case, there is no support structure at all. Hence, pressing on the back of the laptop uniformly (e.g. while in a loaded backpack) will probably result to the back case being pushed inwards and, while aluminium does have some degree of elasticity, it can get damaged when hitting on a sharp object, such as an internal bracket. Hence, I guess the Apple technician is right, this is what probably happened to my laptop and I think this may have happened only in my backpack. But, how “excessive” can the pressure be on a Macbook Pro inside a high-quality, padded backpack?
If there are other MBPr users who have experienced this problem under normal everyday use, i.e. not due to an accident, could you please let me know?
I'd be grateful if Apple:
* Looked into this and provided a workaround, e.g. a more durable bottom case.
* Considered replacing our damaged cases for free.
* Published some numbers, to inform prospective customers about the durability of the laptop's case, e.g. in N/cm^2
* Took our experience into consideration when designing their new laptops.
Kind regards.

" I need to understand what went wrong and, if possible, how to prevent this from happening in the future"
So what's underneath the area w/ the "blister"?
"It looks like the bottom base is only supported around its border. The middle of the bottom case has no backing to support it."
That's pretty much been the case w/ every MBP I've ever had apart. Nothing past 2012 however.
" While Apple could have designed a support structure around the battery cells and over the motherboard (logic board) and the back case, there is no support structure at all"
In earlier versions of the MBP there is a "separator" between two areas of the upper case but it doesn't supply any support to the bottom case.
So here's my take on this; Apple has made these MBPs thinner and thinner. In the MBPs I've taken apart 2008 - 2012. In the 2010 I have here the bottom case is very thick and judging by tapping on it is definitely tempered (or heat hardened or stress hardened). I don't have the proper caliper but the edge reads .044 Inch.
There have been other issues on these communities that relate to the thinness of the top or the bottom cases in these newer machines.
Never seen a newer machine but my feeling is judging by the issues seen around here is that the materials are much thinner and probably not as hardened or tempered.
" how “excessive” can the pressure be on a Macbook Pro inside a high-quality, padded backpack?"
To help prevent this from happening again and if this were my MBP I would use/make a hardened case just for the laptop. Say two sheets of 1/4" hardboard w/ a 1/4" separator of high density foam. Wait I'm describing a high quality laptop case.
As Ogelthorpe says, backpacks are not the most delicate way of transporting a laptop. I've seen damage worse than this to laptops, iPads, iPhones, Kindles etc. Especially at the school where I was the main tech. I would say: "What happened to this?" and the kid would say: "I dunno it was just in my backpack".
I've watched backpacks fall from shelves, get stuck in lockers and get smashed into each other in the hallway.
I'm sure you're much more delicate w/ your MBP but as the saying goes ".... happenes!"

Who needs apple to make the bezels for the macbook pro? Lets get together and tell apple they must! It is a design flaw.

I love my pro. I paid 2700. for it 4 years ago. I did that because I know they are meant to last. I could have purchased a regular laptop but they don't last. Until recently I was ecstatic with it. Then one day I opened it up and my screen seemed really floppy. I didn't pay much attention. Then I noticed there were two cracks on the bezel toward the bottom of the screen. It is where the stress point lies from opening and closing. A very important location. I have read up on this, it is definitely a design flaw. I know the bezels are only work 10-15 dollars if produced. But because of the lack of availability of them they sell for 80 and up. I went to an Apple store with my friend. She purchased an IPAD 3 months ago, it fell out of her car, and the screen broke. Strangely enough, they replaced her IPAD when clearly it was customer fault, although she maintained it was a weak point. Me? The genius looked at mine and said I would need a new screen and it would be 700. Then another solution for 300. I asked why they couldn't just order a bezel. He said they don't make them. Apple does not make computer parts for their own computer? Unfortunately they gave me the rude runaround (Sherman Oaks,Ca manager Gabe Nava) and treated me like I was being unreasonable when I pointed out it was a design flaw with Apple!. Now i have a computer that could last a good 2-3 more years, but with this flaw the life will be shortened. Apple is this how u treat the customers that purchase you most expensive product versus the one that purchases the low/med price product? Let me know pro owners.....lets demand apple make these bezels. They should be replaced for free, but if it were available for 15. and then 50 labor...that I can live with. The best I could get outta Gabe was 150.00 and they keep my computer for a week! I live 120 miles away from the nearest store. I know your out there folks....lets make Apple make this right.

There are online Mac reaper shops that will fix your bezel, it's nothing really.
Here's one
http://www.myservice.com/
Here's another
http://www.techrestore.com/
(no comp)

I am a new iphone 4 user... I have insurance what does the Manufacturer Cover in damages or design flaws ?

I recently was talked into upgrading to an iphone 4.....I Love Apple and all of their products and accessories!!! My son & I have become computer genius
within 5 minutes, there is actually an app for everything....Except a design flaw or water/steam damage? I was hoping to resolve this unfortunate experience!!!
I had my iphone 4 in the outlet in the hallway near my bathroom.. I love the 80's I Heart Radio App...Apparently, the phone has water damage and needs to be looked at or replaced. I have been to 3 AT & T Stores before I received excellent customer service by speaking to the store manager...I had a different design flaw with Moto Atrix was still within the Manufacture waranty. They said it was a desin flaw with the keyboard...not able to fix and would have to pay the deductable.. That is not good enough!!! I buy everything i this i that!!! I can't live without my iphone I have money with Starbucks and also linked to Shell Rewards
and Speedway... Not to mention all my personal numbers, emails, facebook friends.....The phone was not dropped in water and was not in the same room as water but being 10 to 20 feet away something with the steam set off the water display for water damage??? I don't know why this is? When I first started on my quest with AT&T I thought I would have a grace period or design flaw? Please help!! I am unable to conduct daily day to day things without my iphone I was advised if they cracked my SIM card it's broken forever???

If the little built-in water detector on the iphone shows positive, ie water damage, then Apple will not do anything for you under warranty. The best thing that they will offer you is a swap to an identical (new phone) at a price around £150 in UK or the equivalent in your own country. If you are backing up to iCloud (or your computer), the new replacement unit will be able to load up all your old information etc. everything apart from synced data like music which you will need to re-upload.
You could argue that the water damage sensor on the iPhone is too sensitive etc. but Apple don't respond too well to this although you will be in a better position (and will be listened to more sympathetically) if you have bought AppleCare for your iPhone.
I know that this is annoying but I hope that you manage to get your problem resolved soon.

W530 drive bay design flaw - drive slide out of connectors?

Hi, I recently purchased a W530 with a hard drive bay and I've been experiencing trouble with the bay.
The problem is that there is no mechanism in the drive bay to keep the drive "in bay" - i.e. connected. Because of a small gap between the drive and the wall of the bay the drive will slide out of the connector when the laptop is put in the bag vertically.
this seems to me like a major design flaw in the drive bay, and I'm wondering if others are experiencing the same issue and know about any workarounds.

Kaso wrote:
> Assuming that you are using the UltraBay 12.7mm Lenovo adapter, you must use both the drive tray AND the rubber rails to secure the HDD within the unit.
First, you buy the right 12.7mm-high UltraBay HDD caddy adapter that is compatible with the W530. Second, you put the HDD in the hollow space of the caddy adapter and secure the HDD with the four tiny screws that are provided as part of the caddy adapter. Finally, you plug the whole thing (caddy **bleep** drive) into the UltraBay until the secure latch "clicks" and the caddy bezel flushes evenly with the right side of the chassis.
There are no "rubber rails" involved.
There are NO screws supplied with the Lenovo 12.7mm UltraBay caddy. The caddy presumes that you are using a Lenovo supplied HDD with the drive tray and the rubber rails Look at the diagrams on the flexible cover on the caddy. The Newmodeus caddy uses screws only (supplied) and does not need the rubber rails nor the drive tray.
W520, i7-2820QM, BIOS 1.42, 1920x1080 FHD, 32 GB RAM, 2000M NVIDIA GPU, Samsung 850 Pro 1TB SSD, Crucial M550 mSata 512GB, WD 2TB USB 3.0, eSata Plextor PX-LB950UE BluRay
W520, i7-2760QM, BIOS 1.42 1920x1080 FHD, 32 GB RAM, 1000M NVIDIA GPU, Crucial M500 480GB mSata SSD, Hitachi 500GB HDD, WD 2TB USB 3.0

Lenovo Helix design flaw ?

I saw this device and got very interested, might almost say exited.
I decided to take a deeper look, and was very disappointed.
I saw that the USB port on the tablet, is on the same side with all other connectors.
This means that when I connect the tablet to the dock keyboard, this port is blocked, and not accessible.
You might think that this, by itself, is not too bad.
But - the probelm is - if you use the USB port in tablet mode, and want to dock the device,
you would have to disconnect the usb device, dock the tablet, and re-connect the device to the dock.
In my opinion, this is very inconvenient, especially to people who use external storage device almost all the time.
I would wonder if Lenovo did not see this design flaw, and if they have any plan to change this.

Hello Mark.
Thanks for the reply.
My use case is that I need to work with data that cannot be copied to my device, and on a physically connected network.
(A matter of data security)
1. The Helix does not have an ethernet card, and as suggested in the device specs pdf file, a physical network conection can be obtained by using a usb dongle.
2. Using a USB mass storage to use data that cannot be saved on the network, or for data that was approved to be shown in meetings.
3. For use of a large external storage device (external 1+ TB hdd), to use large files.
Having to connect and disconnect the USB devices every time I dock/undock the device, will be very annoying,
and might even prevent docking/undocking, if the device holds open files for long processing.
(I believe the Helix was designed to be used for real work, and not just as a content consuming tablet)
I know changing the location of the USB port is a complicated task, involving a lot of physical components, unlike a software or a firmware patch.
Since I consider Lenovo, to be a company that designs high end, reliable, and highly usable devices,
keeping business oriented uses in mind, seeing that a constant USB port connection was overlooked was a very disappointing surprise.
Again - many thanks for the reply,
and for taking my comment into consideration.
PS
An idea that just crossed my mind : make a dock that has a demerit/groove where the tablet has the USB port, and supply a USB extension cable, that will "shift" the USB port and "unblock" it.
I know this is not the most elegant fix, but it is "quick fix", that can be used until the board, case, and all other elements are re-designed to move the USB port to one of the tablet sides.

Intel finds Sandy Brigde chipset design flaw

Hello!
This is my first post at Apple forum, and my first post with new MBP 13''.
I was searching for some news about new MacBook Pro (2011) and I found this:
http://www.engadget.com/2011/01/31/intel-finds-sandy-bridge-chipset-design-flaw- shipments-stopped/
I am a little worried because I bought the new model of macbook pro and I'm searching for some informations about it. I have checked the Intel website and I came across this situation
http://www.intel.com/consumer/products/processors/chipset.htm
Do I have this problem? And if so how can I contact someone to help me solve this?
Should I be worried?
Best regards,
Renato Baptista

You don't have this issue. Even if you did it wouldn't affect the laptops anyway as it only affects SATA ports 3 and upwards.
From the second article:
====
Q: What is the issue?
A: Under normal operation, Intel® 6 Series Express Chipsets have an issue that may impact SATA ports 2-5. Contact your system manufacturer for more information.
====
Your laptop only has 2 ports - 0 and 1.
Message was edited by: MacRS4

E90: physical design flaws (but good features)

I come from owning and using the 9500 Communicator and I recently 'upgraded' to the E90. I don't know how I managed to get one, what with all the 'production' issues of this model and the lack of stock, but I have had the 'low baseline' E90 for a few days now. I would like to make some comments and see if anyone else agrees/disagrees (and if Nokia is listening...)
The Major Design Flaws are:
1. Silvery, shiny bits that get scratched and worn.
Why? The Communicator is a niche market that is going to only appeal to previous Communicator owners or techs who need computing power in a PDA. So why make it with shiny bits when we are all boring geeks? Within a couple of days I have scratches everywhere and reports of the inner cursor pad being badly worn... I've had the 9500 for over 2 years and it look pretty new. A colleague has the 9300 for the same amount of time and it looks pretty dog-eared!
2. Camera lens is in primary place for a finger to smudge it.
Why put it there or why put the inner cursor pad there when anyone using the cursor will have their finger wrapped around and touch the lens?
3. What with all the problems of the keys scratching the inner screen why reduce the baseline?
With the baseline reduced the two inner pads in the corner do nothing as they do not touch the (reduced) profile - and hence the screen scratch problem (?)
4. Minor manufacturing problems?
Uneven feet (it rocks!) and microphone/speak buzz problems?
The good points are the new features (although not some changes especially when they were so perfect and useful in the 9500!)
1. Big outer screen.
2. Good resolution of screens.
3. Quad band. 3G, etc.
4. GPS. Maps, etc.
5. Better media facilties and support.
6. Better browsing and WLAN support.
7. Better camera.
8. Good hinge.
Last thing, how is Nokia going to compete with Apple (iPhone in particular) if Nokia 'PC' suite is not available for the Macs?Message Edited by son_t on 31-Aug-200709:08 PM
Message Edited by son_t on 31-Aug-200709:12 PM

01-Sep-200705:56 PM
vmoisa wrote:
01-Sep-200711:26 AM
wolf666 wrote:
Really I respect you but I really cannot stand such low technical cultured objections.
Well, I am not an MD in Mechanical Engineering, but I am looking at the facts. 9300i was much lighter than E90 and so is the SE p990i. If it is not a material problem, maybe it is a design problem. Maybe they put too much dead weight in. As an example, I think that, if Nokia used the same keyboard as on 9330i, the keyboard would have been much better and the phone a little lighter.
I did not want to be offensive..
I argue on solidity of 9300, personally I had 9300 and 9300i..
The first also had a crack starting from an inner edge. The plastic used was not so good for me. The external cover soon became worn at the corner...but was lighter.
The keyboard of 9300 was good..really good, but E90 is better: you can also retro illuminate it!
Dead weight??? You have to know the weight optimization is one of the thing a designer perform. This process take not so much time, using Finite Element Analysis Software. It is a iterative process. It seems you miss the E90 has some metallic parts (it is a plus) and the plastic and the finishing is at highest level.
Considering what is inside the E90 I found the overall dimension and weight are a great success!
Let's see reliability of the finish, let's see reliability of the keyboard..time will give us the answers.
I only agree about some minor design faults like the pad touching the inner screen.

HP Envy laptop keyboard "bubbling"

Hi
I'm a newbie to these forums so hope I am doing this right.
I have a brand new HP Envy laptop, with the specs as below. I am having a problem with the physical keyboard bouncing up and down when I type. Its almost like there is an air bubble under half the keyboard. I can still use it but its annoying and I expect better quality for the almost $1200 price tag of this laptop. It was only bouncing a bit when I got it, but it seems to have gotten worse the longer I use it.
SO... I did reach out to HP support and they gave me instructions on how to take it to the HP service centre to get the keyboard replaced.
My concern is - I have over $2000 of design and business software on this machine now. Does anyone know if when they replace the keyboard they will have to reformat the harddrive and delete all my software? I really hope not! Also any idea how long this procedure will take? I am hoping they can do it while I wait so I dont have to give up my computer as I use it day and night.
Please advise if you know about this. thanks!
Product name:HP ENVY TS 15 Notebook PC
Keyboard revision:KBC Version 93.51
Total memory:16.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Hi,
You've got 2 posts, please use the following one:
http://h30434.www3.hp.com/t5/Other-Desktop-PC-Questions/HP-Envy-laptop-keyboard-quot-bubbling-quot/m...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Lenovo Basic and Pro Dock Design Flaw / Suggestion

Just and idea. Not sure if this can get back to the design team?
Lenovo laptops have their CPU and venting to the top left of the keyboard.
1. Both the Basic and Pro Dock have the laptop release mechanism directly blocking the CPU venting. This does not appear to be helping convect heat away. Consider moving the release mechanism somewhere else in the next iteration?
2. Would it make sense to integrate a cooling fan into the docking station?
Ex-IBMer. My 10 prior laptops were either Lenovo X or T Series laptops. They included the highest specification Intel CPU at the time. The use case is not graphics intensive. All 7 of the 10 laptops suffered overheating issues after 2 years. Have stuck with Lenovo as like the track button and computing power to weight ratio.
Thanks.

Hello Mark.
Thanks for the reply.
My use case is that I need to work with data that cannot be copied to my device, and on a physically connected network.
(A matter of data security)
1. The Helix does not have an ethernet card, and as suggested in the device specs pdf file, a physical network conection can be obtained by using a usb dongle.
2. Using a USB mass storage to use data that cannot be saved on the network, or for data that was approved to be shown in meetings.
3. For use of a large external storage device (external 1+ TB hdd), to use large files.
Having to connect and disconnect the USB devices every time I dock/undock the device, will be very annoying,
and might even prevent docking/undocking, if the device holds open files for long processing.
(I believe the Helix was designed to be used for real work, and not just as a content consuming tablet)
I know changing the location of the USB port is a complicated task, involving a lot of physical components, unlike a software or a firmware patch.
Since I consider Lenovo, to be a company that designs high end, reliable, and highly usable devices,
keeping business oriented uses in mind, seeing that a constant USB port connection was overlooked was a very disappointing surprise.
Again - many thanks for the reply,
and for taking my comment into consideration.
PS
An idea that just crossed my mind : make a dock that has a demerit/groove where the tablet has the USB port, and supply a USB extension cable, that will "shift" the USB port and "unblock" it.
I know this is not the most elegant fix, but it is "quick fix", that can be used until the board, case, and all other elements are re-designed to move the USB port to one of the tablet sides.

Design Flaw in Twin Frozr fans

So, I'm finally creating a thread about this.
There's been reports over the last few years about fans making rattling noises, grinding noises, high pitched whines, whether on cold boot, idle, high RPM, or constantly, and quite frankly I'm tired of MSI ignoring the issue.
There is a design flaw with the Twin Frozr fans.
MSI needs to publicly acknowledge this.
Currently, the only way to get a replacement fan is to send your ENTIRE card in for repair. Other more reputable companies will send you out an entirely new fansink attachment at no cost. As one poster said it; "That would be like sending my car to Nissan every time I blow a tire"
My personal experience with Twin Frozr started with Twin Frozr 2 on my GTX 460 Hawks. The Talon Attack edition started to make a bad grinding noise on cold boot or if it actually got cold enough during idle operation. When the card warmed up, the noise stopped. Speeding up the fan to 100% sometimes also caused it to get rid of the noise, but that was only temporary unless the card stayed warm.
My non-hawk exhibited rattling as well, but to a lesser extent. No grinding noise on cold boot, just a low rattling.
My next card was a GTX 670 PE with Twin Frozr 4. Surely they fixed the issue by now right? Wrong! Within 30 days I started having fan issues. This fan doesn't rattle, but there is a high pitched whine when the fan is in operation. The faster the RPM, the louder the whine. Most people don't even know they have this issue because of the subtle tone of the whine and it being muffled by the fan's air sound at higher RPMs.
That's 3 separate graphics cards all exhibiting an issue with their fans.
There's one thing in common with these issues; it's only caused by the fan closest to the I/O. This boggles my mind. Surely if there was a problem with the fan design itself it would affect both fans, right? I just don't understand it. This leads me to believe it's a design flaw with the Twin Frozr design.
Some people seem to have an issue with the other fan, but it appears to be rare and not the same type of problem the majority of people are reporting.
Seeing as they want you to lose your card (and $10+ to ship it) for weeks at a time to 'fix' an issue which will no doubt happen again, something needs to be done about this. Their 'warranty' policy for this issue is completely unacceptable, as is the fact that the fans start acting up within a month of ownership.
If you want to see more threads, just do a search. Here is some of them:
https://forum-en.msi.com/index.php?topic=151578.0
https://forum-en.msi.com/index.php?topic=157567.0
https://forum-en.msi.com/index.php?topic=156284.0
https://forum-en.msi.com/index.php?topic=161914.0
https://forum-en.msi.com/index.php?topic=153463.0
https://forum-en.msi.com/index.php?topic=154030.0
Googling brings more results. I've posted about it in this thread, and others have mentioned it as well: http://www.overclock.net/t/1265574/msi-gtx-670-power-edition-twin-frozr-4-cooler/0_30

Quote from: Noway77 on 28-May-14, 05:39:49
I don't think we have a MSI office in Portugal, most brands don't.
Some stores are not reliable they buy from EU retailers some even from Asia retailers and usually they don't give proper support. In Lisbon you have stores like Globaldata, Nanochip, Chiptek and AquaPC they are in business for years, have good customer support and have also good prices.
I'm probably not going to buy any MSI product from now on , for obvious reasons.
Trying to contact a support shoudn't be this hard from a client , at this point I assume anyone that's doesn't want to lose time will just give up.
As a consumer I was forced to RUN and TRY to find msi support , MSI support mail doesn't event exist , since I made this thread it still hasn't been changed.
I really liked MSI ( I still have my 875P MSI neo here with my p4 and the NX6800 working ) it's like saying goodbye to an old friend that has been by my side since P4 times.
I'll buy msi products in US , or in another country maybe , but never MORE in portugal.
This is not cause of the shops , I recommend everyone to buy in the shops listed !!
In fact most of the portuguese shops tried to help me find msi support ( even though they weren't the stored that sold me the card ).
I really don't want ppl to get this mixed up, the problem here is MSI not acknowledging a problem that is simple to fix, having a non-existant email on their webpage as support for over 4 months and the fact that as a consumer I was forced to jump trough loops to actually contact MSI itself !
Every portuguese shop I contacted was super nice and really helpful pointing me to the new msi email
And actually the fix ( hot needle fix forum post link ) came from a shop reply.
US support was always super nice and helpful !
I was forced to fix my fan with the help of users.
If right now my MSI gpu is working is thanks to guru3d and hardwareoc and simillar forums ( thanks to everyone that posted Twin Frozn fixes , this may not mean much , but really .. thanks for helping me out ! )
MSI didn't help or even try to help me , I had to go out of my way to get help , and I never did.
I know some of those stores , they have great prices , but if I buy anything in portugal I'll buy other brands for obvious reasons. ( it was actually one of those shops that helped me pinpoint the "real" msi email )
I am a customer , I should be treated as such , I was joked and pushed around emails , found emails that don't even exist , I was ignored and left looking at a card going dead.
Maybe for some of you it's easy , you just buy another one .... and maybe that's the custommer MSI wants. But that's not me.
Pointing me to places to buy MORE is almost insulting at this point. I wont buy more ... I would be stupid of I did.
I just hope some other person that has MSI and is having this problem with Twin Frozn fans ( that msi refuses to acknowledge as THEIR problem !! ) can fix them themselves or take some info from my posts and others to at least understand what is happening.
From my pov , the fan eventually has some sort of lubrication problem , and due to that it starts to wobble , after that the coils heat up to a point it wobbles even more.
Due to the high temps the fan either "looses" enough to dump all the lubing out.
At some point the fan will heat up so much the plastic IS REALLY hot to the touch and fells that it can be actually moldable ( so I assume this is really bad )
This leads to the start-stop problem , the fan tries to kick itself on , but just makes things worse.
This leads to a fan that fails in 2-3 years.
MSI should either had a way to put oil in the fan OR just start to be ready to replace them.
The fact that IS an ebay market for Twin Frzn fans is just flabbergasting .
I wish I had a better view on this , but seriously looking at this thread, and seeing all the steps I have done , to find there are others like me that have a failing fan and that the ones that aren't ignored like me have to RMA a card for a simple fan doesn't give me any sort of confidence in this brand.
MSI has one of the best gpu coolers , honestly it's so god that after all this mess I stand as a testimony for it being one of the BEST gpu coolers around ! All my MSI products so far have been great ... but this experience was just ... weird ..
I wish MSI would contact the ppl that are in my position and help them , it's just a fan , it's an easy fix and it's easy to replace.
There are lots of ppl right now with fans starting to fail , just take their card , replace the fan and send them back , and MSI will have happy customers , HAPPY cause the brand CARED !
I'm only 1 client , MSI hardly "fells" me leaving ... I really like MSI ... so I wish this won't ever happen again to no one !
I have been ignored in mailing for TDR problems , after that about the 12h+ card artifacting being fixed with cold boot ( I assume this was an nvidia problem )
After using certain drivers that didn't TDR my card ( I have enough PSU for it so ... it's not the PSU ) and having been 2 years finding my own "solutions" to problems ... being ignored and just struggling to get help from MSI for a stupid FAN a cheap part and being hard just to contact them to get no answer .... and getting help from other users while MSI ignores me ? ... I'm thinking on leaving the brand ...
The fans are now working 100% , I'll post info when and if they fail ( if I see my "fix" stopped working ) .
It has now been a long time since 2011 and my first reports , and its been almost 6 months since I contacted msi about the portuguese email listed not existing.
The email is still there , that non-existent email is STILL listen in MSI website RIGHT NOW after me being emailing them about it for 4+ months ,as a customer, I can only assume they either ignore people , or they have a terrible communications internally .
Again after all this mess , I would be kinda stupid to support or try to buy another product from this brand , MSI support was always great and was the main reason I bought msi products, all this posts are from a person that was truly SHOCKED in everything that is happening and the feeling that no one cared.

My left shift key on Macbook Pro Retina (15") is behaving like the F11 key (show/hide open windows). The key behaves the same for the laptop keyboard and for an external Apple keyboard? This just started in last week after 6 months of use

My left shift key on Macbook Pro Retina (15") is behaving like the F11 key (show/hide open windows).
The left shift key behaves the same on the laptop keyboard and on an external Apple keyboard.
This just started in last week after 6 months of use. The right shift key and other keys on the keyboard all appear to work correctly.
Suggestions greatly appreciated.

I have a solution to this issue now after a discussion with Apple Support. Some where in the last few weeks, there was a change in the key that would do a Show Desktop under the Mission Control settings in the System Preferences. Even though the key sequence that was shown for the Show Desktop setting did not include the Left SHift key, by changing this first to having no key sequence and applying that and then changing it back to the F11 key, the Left SHift key issue that I was having has cleared up.
A second issue that was uncovered was that the SSD had some issues (uncovered when I ran Disk Utility using the Repair Disk key). I had to restart and use the Disk Utility through the Command R sequence to get to the stand alone Disk Utility. The SSD appears to be running better as a result as well.
Hope that this is of use to someone else in the future.

I can't seem to get my iPod touch (4th Gen) to play photo slideshows or videos through my TV. Is this a design flaw? Or is it me? My old iPod used to do it no problem, but now I can't even find any video out options in the settings.

I can't seem to get my iPod touch (4th Gen) to play photo slideshows or videos through my TV. Is this a design flaw? Or is it me? My old iPod used to do it no problem, but now I can't even find any video out options in the settings.

This cable And Im using a cable that has a headphone jack on one end and RCA cables on the other. does not work for iPod touches. See:
http://support.apple.com/kb/HT1454

Ios upgrade stopped my external hard drives and keep changing my laptop keyboards

Latest ios upgrade stopped my computers from contacting and saving in my external hard drives and keeps changing my laptop keyboards everytime I turn it on. Please Apple solve this because I know that many people suffer from this. If you do not I will stop my almost 30 year old use of Apples.

iOS has nothing to do with devices connected to your computer. It also has nothing to do with your keyboard. What have you done and when?
Barry

Is there a way to have OSX ignore the input from the laptop keyboard when an external one is attached?

My cat tends to try to lie across my laptop keyboard, but I use the external bluetooth one would love it if there was a software program that would notice the exernal one and turn off the internal one.

Not officially. You'll have to check Google or the Mac App Store and see if there are any apps that do that.

Inherent design flaw in HP laptop keyboards

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