Install again Acrobat Reader in Creative Cloud
I need to install again Acrobat Reader in creative cloud, how I do it, if it appears that is already installed?
I have to erase it and need to install again, but it shows: up to date.
Hi wgmstudio,
I believe you are referring to Acrobat Professional showing up as up to date in your Creative cloud.
Please refer to the help document below to fix this:
CC desktop lists applications as "Up to Date" when not installed
Regards,
Sheena
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please review your installation logs for specific error messages which may have occured during the install process. You can find details on how to review the install logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.
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AppTrial1 where are you seeing this error exactly? For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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This issue is happening to our PC. We have a monthly subscription to Acrobat Pro on Creative Cloud and have used this product for a while now. Within the last week, we are prompted to enter a serial number - I don't have one. I'd like to view and edit PDFs again. What could be wrong? I've followed the directions on Adobe's website, nothing worked. Thanks in advance for your help!
Hi judyp42215803,
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Receive error 21 when trying to install lightroom cc 2015 using creative cloud
On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21. Any ideas what to do??
I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
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I'm on Mac OSX 10.10.3 -
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Instruction at 0x...bad8 bad referenced memory at 0x....bad8
The memory could not be written
Click ok to terminate the programHi SUBRAMANIAN,
Are you still facing this issue? It seems to be conflict to me.
Are you using any third party plugins with Acrobat? Try disabling and to use it again.
Regards,
Ajlan Huda. -
I could not install the latest Photoshop via Creative Cloud, my Mac is a 10.6.8, Snowleopard it needs Yosemeti, but i urgently need an upgrade of my CS2, any suggestions ? Thnx
I don't think there is any upgrade that you can purchase for CS2. If you need to reinstall CS2 then see the following...
CS2: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
You can also purchase CS6 software still...
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html -
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Do a backup.
Take notes of all account information or take screen shots. You may need to set the accounts up again. Quit Mail.
Copy the line below.
~/Library/Containers/com.apple.mail
Select Go/Go To Folder from the Finder menu bar. Paste the line into the window. You won’t see it.
Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Relaunch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis.
If you prefer to make your user library permanently visible, use the Terminal command found below.
Show User Library Directory in Mac OS X 10.7 Lion & 10.8 Mountain Lion
You might want to bookmark the command. I had to use it again after every update. I have also been informed that if you drag the user library to Finder it will remain visible. -
Acrobat X Pro Creative Cloud Subscription Asking for Serial Number
I have a monthly paid acrobat x pro creative cloud subscription, but it keeps asking me to license my software and input a serial number. The trial period is done, so I cannot use this software that I am paying for.
Hi Laura ,
Please refer to the following link to find your serial number .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
You can log in to Adobe.com with your credentials and you will be able to see the serial number of that particular products under My Products section.
Regards
Sukrit Dhingra -
I have tried a few times now to install the trail version of Creative Cloud to get the new PS2014 - but it's blank as below. I'm on Windows 7 and this is the first time it's happened (have used this software on this PC before to install other trials)
Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora -
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Try: Convert Creative Suite 6 applications to Creative Cloud membership
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I cant install aobe acrobat reader on my win 7?
I cant install aobe acrobat reader on my win 7?
Hi wooooftkt,
Absolutely! Please see Tech specs | Adobe Reader XI for a list of system requirements.
Let us know if you have additional questions.
Best,
Sara -
HT3810 when I install adobe acrobat reader it seem to dissapear?
When I install Adobe Acrobat reader it seems to dissapear?
Hi Kate,
Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
Let me know if the issue persist.
Regards,
Aadesh -
Do I need to have Yosemite installed to download and activate creative cloud?
Do I need to have Yosemite installed to download and activate creative cloud?
System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html -
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Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora
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