Integrating obiee and siebel crm environments

I want to change context in siebel screen by clicking on obiee dashboard that is embedded in a view in siebel . i understand that we can do this using action link but i am not getting the option for action link in column properties because their environments are not integrated so can anyone suggest me the steps that are needed to be done ???
Any help is highly appreciable
ps: siebel swse and obiee server are installed on same machine and siebel server and gateway are installed on a different machine

Hope this helps....
"Action Link" dropdown does not appear under Value Interactions in Column Format tab. This is because OBI and SWSE are not hosted on the same webserver.
So you need to perform additional steps to configure a VIP that will in turn route the requests to the corresponding crm or analytics servers based on the request received. Please refer to the following posting which explains this requirement in more detail :
Requirements for Web Server Setup in an Integrated Siebel Analytics Environment (Doc ID 477579.1)
There are different products/routers available to setup VIP - this part should be setup by your network team.
Once crm and analytics can be sucessfully accessed using same VIP, change the NQHOST value to VIP value.
Please retest and now you should see "Action Link" dropdown in column format tab where you can set viewname and applet name.

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Integrating Environments of OBIEE with Siebel CRM fins

i want to drive siebel screen data by clicking on obiee dashboard that is embedded in a view in siebel . i understand that we can do this using action link but i am not getting the option for action link in column properties because their environments are not integrated so can anyone suggest me the steps that are needed to be done ???
Any help is highly appreciable
ps: siebel swse and obiee server are installed on same machine and siebel server and gateway are installed on a different machine

Don't open multiple threads with the same question!
Integrating obiee and siebel crm environments
OBIEE integration with Siebel
Integrating Environments of OBIEE with Siebel CRM fins
Did you set the NQHOST parameter in Siebel? Read also this: http://download.oracle.com/docs/cd/E14847_01/bia.796/e14843/anyinstadmnappintegrate.htm#i1043309
The action link option is only available in an integrated environment. This also means you need to access Answers via Siebel.
There are also some license keys which must be activated in Siebel. You can get them here: http://licensecodes.oracle.com/siebel_crm_bi_integration.html

Very Very Urgent Please help me Integration between OIM and Siebel CRM

1.The system is proprietary of nature and hence not out of the box provisioning agents exist to integrate the system.
Integration options for COPS(Customer Organisation Profiling System) ) is a proprietary CRM system holding contact, billing and other profile information as the authoritative source on customers;
I need complete solution.Please help me its very very urgent.

As mentioned in your Subject, if it is integration between OIM and Siebel CRM, we have an OOTB connector available for it. Even if your application is similar to Siebel CRM, you can refer the OOTB Siebel connector and do some reverse engineering on it to make a similar one..
Hope it helps.. otherwise .. all the best and go ahead with writing a new connector and share your exp with the other forum members.
cheers

Hyperion and Siebel CRM release notes and Supported Operating System.

Hi DBA's
Kindly provide me the links for Release notes and What are the Operating system support for Hyperion and Siebel CRM?
Thanks in Advance.
Best Regards,
SG

Hi;
Thanks allot, the documents helped me and one last question regarding above versions of Hyperion and Siebel,
1) can i go with Windows 2008 Enterprise Edition 32bit Hyperion and Siebel?
2) is there any possibility that i want to keep database for both Hyperion and Siebel in Linux 4.0 ES 32bit and Application of Hyperion and Siebel in Windows 2008 EE 32bit?AFAIK Hyperion and Siebel new version is certified wiht Win2008 but i heard some of component not support on linux. Please check below
http://www.oracle.com/technetwork/middleware/bi-foundation/hyperion-supported-platforms-085957.html
http://download.oracle.com/docs/cd/E11886_01/V8/CORE/core_8_1.html
I suggest log a Sr and confirm it with oracle support if you have any doubt.
For your both question please move your post to related place which you could get more quick response, please visit :
Forum Home » Siebel
Forum Home » Business Intelligence Challenge to Go » Hyperion EPM
Regard
Helios

Using Ajax and Siebel CRM OnDemand Web Services

Hello,
Is anyone using Ajax to access Siebel CRM OnDemand Web Services from a web page? If so do you perhaps have a code sample?
thank you.

Hi Zohaib,
your problem is that you need to obtain and import the SSL security certificate from your CRMOD server into the certificate store of your client application.
for example:
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\jdk160_18\jre\lib\security\cacerts -storepass changeit -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
To be sure you are using that trust store you can then explicitly set the path to it thus:
System.setProperty("javax.net.ssl.trustStore", "/Oracle/Middleware11113/wlserver_10.3/server/lib/cacerts");
This should get you going in accessing CRMOD from your Java code (ie running the java class directly in jdev) i nJDeveloepr 11.1.1.4, however be aware that there is an issue in the embedded WebLogic Server 10.3.4.0 that prevents successfully calling a CRMOD ws (you can login but not invoke a QueryPage for instance). To work around this until it is fixed I suggest you use JDeveloper 11.1.1.3 as the embedded WLS in this does work when accessing CRMOD web services, however you need to undertake the extra steps of enabling JSSE in your embedded WLS as well as importing the above cert into the WLS cert store, ie:
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\wlserver_10.3\server\lib\DemoTrust.jks -storepass DemoTrustKeyStorePassPhrase -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\wlserver_10.3\server\lib\DemoIdentity.jks -storepass DemoIdentityKeyStorePassPhrase -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
Cheers,
Mick.

Integrating OBIEE into Siebel Application

Hi All,
Currently we are using Oracle Business Intelligence - 10.1.3.4, we have a requirement where we need to integrate the Analytics into siebel application i.e there should be a tab in the Siebel application which when clicked it should display the analytics application ( authentication should be done at the database level i.e no further authentication should not be prompted) i.e all the subject areas or answers should be displayed can any one please guide us how exactly this can be done.
Thanks,
Ravi

Hi Ravi,
please use "search forum" first before asking a question.
http://forums.oracle.com/forums/search.jspa?objID=f378&q=obiee+siebel+integrate
Regards,
Stijn

EIM integration with Siebel CRM

Hi Folks,
I have a customer who wants to integrate EIM solution with Siebel CRM solution and their basic requirement is to record all the chat, email conversation and other activities including the articles shoud save in Siebel CRM and Agent must be be able to get the info.
EIM version is 4.3.x
UCCE 8.5

hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Outbound Integration in Siebel CRM On Demand

As we know that only Inbound integration is possible in Siebel CRM on Demand.Has anybody ever done outbound integration in Siebel CRM on demand using Integration event or using ASP?
Please repond soon.

Hi Max,
Thanks for your reply.
I have built a workflow.
Name : SH
Record Type : Contact
Trigger Event : When New record saved.
Then created action .
Name : Outbound Integration
type : Integration Event
I select 'Track Changes' for two fields named : First Name and Last Name as it will save changes in a file whenever any new record saved.
Then I went to Webservice Administration and downloaded zip file for Integration event wsdl.Also I downloaded wsdl file for contact.
There are few points where I am stuck.
1) In pdf,they talked about one xml file which will save all changes whenever any new contact record saved because it is created as Integration Event.
Which file is this?(Integration Event.wsdl???)
2) Should I use any of the above downloaded wsdl files to create webservice in siebel as I am doing integration b/w Siebel ondemand and Siebel CRM??
Can you give me a glimpse of the program to ping the queue ?Where do I need to write code in CRM on Demand?Which changes do I need to do in SIebel CRM?
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Adobe Integration with Siebel CRM

Hi
We have to Integrate Adobe Forms with Siebel CRM and using vesion 8.1
Referred Some PDF's from 8.1 Bookshelf and clearly mentioned as Required Adobe Live Cycle Designer, Adobe Form Server
Can we get the same from edelivery.oracle.com or should we refer any other website?
Also Mentioned some JAR Files are required for Adobe Integration, where do we get these JAR Files
I have gone through with one of Siebel Public Sector's Functional Overview from iLearning.oracle.com, they mentioned
Siebel Self-Service, to see the Siebel Self-Service Functionality what is the CFG File we have to use?
Does this Adobe Integartion Supports in Siebel 8.0 version?
Plz Provide the Information
Thanks & Rgds
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hi there
Siebel does offer email functionality directly within Siebel CRM. so to have everythign within the CRM it would be the most straigth forward approach to handle all the medias from the beginning within Siebel --> having all contact history already at the place in the CRM where your customer requests to have it.
for the voice and mail channel there is a multi channel adapter available integrating Cisco UCCE and Siebel CRM. Siebel does today not contain of a dedicated chat modul - so this isn't integrated (yet).
is chat a requirement you do face today? or as you talk about EIM "only" voice and mail?
if an approach for voice and mail would help to cover your customers requirements then i do auggest to have a look at http://www.bucher-suter.com/en/products/bucher-suter-software/siebel-integration.html.
kind regards
adrian

Order To Cash - Product Catalog Siebel CRM Design

Hi There
I'm trying to implement OOTB solution for "Oracle Communications Order To Cash", I've already deployed and configured sucessfully the following items:
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-Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management
-Oracle Communications Order to Cash Integration Pack for Siebel CRM
-Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management
In the document "Guidelines for Building an Order to Activate Integrated Business Process Using AIA for Communications Foundation Pack 2.4" I found two Use Cases described in the OracleComms_OSM_O2A_SalesOrders_Sample:
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In the document above I found the "Broadband-VoIP Double Play Commercial Offering" where is detailed the Components that we need to create in Siebel CRM and that's great.
But right now I have two questions to ask you:
1 - Can I get the Use Cases for the anothers scenarios conteined in the OracleComms_OSM_O2A_SalesOrders_Sample for example:
- Double Play Promotion change orders for broadband - Sales Order 10010
- Double Play Promotion change orders for VoIP - Sales Order 10020
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2 - Can I get the Billing Catalog design that supports that solution ?
Checking the Sample XML that we have in OSM Sample orders for the scenario "Double Play Promotion First-Time Purchase - Sales Order 10000" we could see in the /ItemReference/ClasificationCode elements a structure that looks like:
/account
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     ---- /service/broadband
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/account
     |
     /service
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If anyone can help me I'll be greatful.
Thank's in advance.
AndresG

Is there any error in the logfiles that points to a solution? Did you follow the instructions from the install document.
Marc
http://orasoa.blogspot.com

Oracle BI Publisher 10x/11x Integration with Siebel CRM 8.2 Release

Hello Gurus,
We are in the process of implementing Siebel (8.2) Public Sector for one of our client and in term s of reporting we have decided to use latest version of OBIEE and BI Publisher and thus decided to go ahead with implementing BI Apps 7.9.6.3 combined package of (OBIEE 11.1.1.6, BI Publisher, Informatica 9.x, DAC 10.1.3.4.1 with hot fix).
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Due to the limitations of the Oracle BI Publisher usage as per the Oracle support documentation, we need to make use of OBIEE 10g version for BI Publisher for integrating with Siebel 8.2 release and we need to also use OBIEE 11g for the main reporting and henceforth we end up maintaining 2 servers for reporting in our environment.
Does Oracle BI Publisher 11.1.1.5 or 11.1.1.6 version cannot be integrated with Siebel 8.2? Is this not supported version with Seibel 8.2 version?
Oracle BI Publisher architecture in 10g is different when compared to OBIEE 11g version and does it make any impact if we go ahead with 2 different versions pointing to pull the data from the OLTP source ( Siebel) ?
I am looking out for exact approach to be followed for reporting requirements for this kind of scenario ?
Help me with your inputs and suggestions on this.
Thanks
Praveen

hi Praveen,
Did you got any answer for this?
Cheers,
J

Want to install Siebel CRM in my PC for integrating with UCM.

I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
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1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
Santanu

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
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How to use Javascript NQSWENav calls between Apache/OBIEE and MS-IIS/Siebel

Hoping someone can help me. We're upgrading systems, moving from Analytics 7.7 to OBIEE 10.1.3. Analytics Web used to sit on same IIS web server as Siebel CRM. In Analytics 7.7 I used:
[html]"<a href=\"javascript:NQSWENav('All Activity List View','Activity List Applet With Navigation','"@"'); \">"@" </a> "
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We have now upgraded Analytics 7.7 to OBIEE 10.1.3, and have moved OBIEE to a much more robust AIX machine which runs an Apache web server. My users do not want to loose the functional ease of running a report in embedded Analytics, clicking a link, and navigating to the relevant CRM form.
This functionality is no longer working in the new split environment. I'm not surprised by this, but would like to get it working again if possible. Does anyone know how to get this to work across hosts and web servers?

Hi Redneck,
the OBI web server and Siebel web server must share the same virtual IP. Excerpt from the original doc:
[snip]Also, the host name for the Web server (or Virtual IP) serving content from the Siebel application server must match that for the Siebel Analytics Web Server, because the JavaScript Security model prevents a script on one server from affecting another.[snip]
http://download.oracle.com/docs/cd/E12104_01/books/AnyInstAdm/AnyInstAdmnAppIntegrate12.html#wp1011778
http://download.oracle.com/docs/cd/E12103_01/books/AnyWebAdm/AnyWebAdm_Dashboard4.html
We had this already a couple of times and putting the two web servers under the same virtual IP will do the trick for you.
Cheers,
C.

Business Object XI 3.1 Integration with Siebel CRM 8.1.1.1

Hi Experts,
We are planning to Integrate Business Objects XI 3.1 with Siebel CRM 8.1.1.1.
Our requirement would be creating BO Universes on top of Siebel CRM Business Layer (Business Components) and expose these Universe for Ad-hoc reporting using Web Intelligence at InfoView portal. In addition we would like to leverage Siebel CRM Authentication and authorizations (positions) as well with Integration Kit.
Found some of docs on BO with Siebel integration using crystal designer. But not on creation of Universe and then WebI Reports.
And also found that Siebel Web Desktop for Ad-hoc reporting within Siebel portal. Not sure how it is similar to BO Web Intelligence reporting.
Can any one please guide us the different possible options to achieve this requirement.
Regards,
Ravi Kumar Garre
Edited by: Ravi Kumar Garre on Jan 27, 2010 5:56 PM
Edited by: Ravi Kumar Garre on Jan 27, 2010 6:03 PM

Hi Paul,
I've left SAP on March 31th, 2011, so my information may not be 100% accurate.
As far as I know, in Business Objects Suite XI4.0, there will no longer be Siebel Integration kit.
Instead, Siebel related integration features are moved back into core products such as Crystal Reports and BOE.
This means, you no longer need to have an installer for Siebel integration kit, when you installed Crystal Reports, it will bring you to Siebel connectivity after you install Crystal Reports. So does BOE.
The similar approach applies to other integration kits as well such as SAP, PeopleSoft, JD Edwards, Oracle EBS.
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For Webi/Universe accessing Siebel request, I have no further update since then.
You may want to go through your sales representitive/support channel to raise enhancement request/new feature request officially and get feedback.
Hope this helps.
Thanks and Regards
Carlos Chen

CRM Best Practices V1.2007 with ERP HR Integration, C01 and C05

Hi,
working on Best Practices CRM V.1.2007 I now should proceed with Building Block C01 (CRM Organizational Model).
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Hi Andreas,
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Regards,
Padma

Integrating obiee and siebel crm environments

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