Order To Cash - Product Catalog Siebel CRM Design

Hi There
I'm trying to implement OOTB solution for "Oracle Communications Order To Cash", I've already deployed and configured sucessfully the following items:
-Oracle OSM O2A Cartridges
-Oracle Communications Order to Cash Integration Pack for Oracle Communications Order and Service Management
-Oracle Communications Order to Cash Integration Pack for Siebel CRM
-Oracle Communications Order to Cash Integration Pack for Oracle Communications Billing and Revenue Management
In the document "Guidelines for Building an Order to Activate Integrated Business Process Using AIA for Communications Foundation Pack 2.4" I found two Use Cases described in the OracleComms_OSM_O2A_SalesOrders_Sample:
-Double Play Promotion First-Time Purchase - Sales Order 10000
-Double Play Change Order - Sales Order 10030
In the document above I found the "Broadband-VoIP Double Play Commercial Offering" where is detailed the Components that we need to create in Siebel CRM and that's great.
But right now I have two questions to ask you:
1 - Can I get the Use Cases for the anothers scenarios conteined in the OracleComms_OSM_O2A_SalesOrders_Sample for example:
- Double Play Promotion change orders for broadband - Sales Order 10010
- Double Play Promotion change orders for VoIP - Sales Order 10020
Where a product is moved from one offer to another, those are complex scenarios that we have to Design in Siebel CRM ... The purpose is to define a Comercial Product Catalog that support that kind of actions that we have.
2 - Can I get the Billing Catalog design that supports that solution ?
Checking the Sample XML that we have in OSM Sample orders for the scenario "Double Play Promotion First-Time Purchase - Sales Order 10000" we could see in the /ItemReference/ClasificationCode elements a structure that looks like:
/account
     |
     ---- /service/broadband
     ---- /service/email
     ---- /service/content
     ---- /service/telco/VOIP
But we think that we need a service that groups both of the products asociated to the offer (Broadband, Voip) and we concibed something like that:
/account
     |
     /service
          |
          ---- /service/broadband
          ---- /service/email
          ---- /service/content
          ---- /service/telco/VOIP
But we need to have certainty about the design of catalogues in both systems (BRM, CRM)
If anyone can help me I'll be greatful.
Thank's in advance.
AndresG

Is there any error in the logfiles that points to a solution? Did you follow the instructions from the install document.
Marc
http://orasoa.blogspot.com

Similar Messages

  • How to extend the product catalog in CRM?

    Hi All
        How do u extend the product catalog in CRM?
        Anticipating a step-wise guidelines..
    Thanks in Advance
    Jaman
    Message was edited by: Sap_Crm_Guy

    Hi
    Check this URL:http://help.sap.com/saphelp_crm50/helpdata/en/a8/abf837aea75351e10000009b38f8cf/frameset.htm
    Hope it helps

  • Replicating Product Catalog for CRM E-commerce (empty)

    Hi All,
    We have CRM 5.0 and trying to implement B2B E-Commerce. We created a product catalog in the CRM and configured XCM and shopadmin application. We created webshops for B2B. The B2b Webshops list is available.
    I replicated the product catalog, but When I watch the ftp folder I saw is empty. The system created folder but not images.
    But after selecting any of the shop we get this error.
    *The catalog that you have selected is currently unavailable; try again later *
    Can anyone tell me how to solve this problem.
    We have checked Trex and J2ee connection too
    ¿Thank you

    Hi Lyda,
    My best suggestion is, to separate the catalog product content from MIME (images) content while publishing.
    First try publishing only a very small catalog product content without images. You can do that by not entring any value in the field - 'Publishing Computer ID' Also no need to check any of the check boxes under this field. Make sure you have enabled all required catalog components (header, variant and products etc) Also make sure you have all green lights after the initial replication.
    If you have some red lights then check each red line for the error. Make sure you have esablished the necessary connection to TREX using tx SRMO
    Also check XCM configuration http://CRM server:port/b2b/admin/xcm/init.do for a valid webcatalog component configuration.
    If all of the above settings are OK, then check with BASIS team whether TREX installation is done properly with appropraite XCM configuration. Since you are on CRM 5.0, then SLD is a valid component where TREX has to be registered with it.
    You may tcodes SRSE. TREXADMIN and SES_ADMIN to validate the TREX availability and indexing.
    Hope this helps you in solving your problem
    Do not forget to reward the useful answers
    Regards,
    Paul Kondaveeti

  • How to create a product catalog in crm(by the end user of the system)?

    how can we an end user create a product catalog?
    what is the diff b/n prod cat and prod?
    we download the prod from r/3.
    how we get the prod cat done in crm for the customers and consumers and how it is done?
    thank you,

    hi
    first of all we need to look at what is catalog management before proceding with product and product catalog.
    You use this business scenario to create a centralized product catalog that contains product descriptions, multimedia objects, pricing, and associated literature. The catalog enables quick and easy customer access to timely and personalized product information, structured in such a way that most meets your customers needs.
    Product catalogs are implemented in sales processes and are of particular importance in CRM Web Channel for presenting your products in the Web shop.
    difference between the product and product catalog
    this is not the thing that product and product catalog are completely different entity.
    Product catalog :   A grouping together of products from your product master data, in a structured hierarchy.
    You use product catalogs to group together products to present them in the Web shop, Interaction Center, or in other forms of media, for example printed format or CD-ROM.
    You can create various catalogs for your products in the product master and use them according to a validity date. For example, you could use certain products for the summer season, and other products for the winter season.
    You can also tailor your product catalog to meet other needs by creating catalog variants. For example, you can create a catalog in English with the prices displayed in US Dollars.
    so by above definition it is very much clear that products are actually assign to the catalog,i will give you an analogy that museum is a kind of catalog and you add different pictures to the museum,in the same way you add product to the product catalog according to the acatlog variant.
    Now how you assign product to product catalog
    Product Assignment
    You assign products manually or automatically to a catalog area, depending on the catalog type. The product ID, product description, and status of all products is displayed, as is the information as to whether the item contains accessories or if it is a configurable product.
    Prerequisites
    You have created products in your product master in SAP CRM under Accounts and Products
    Process
    You select a catalog area in your product catalog, and edit the item list by assigning products to the area.
    Manual Assignment
    You can assign products manually on an individual basis or by copying a catalog area. You tend to choose manual product assignment for marketing-oriented catalogs that are subjected to editorial controls.
          Individual assignment
          In this case you select the catalog area in which the product should be assigned, manually search for the product in the product master, and assign it to the area.
          Copying items from catalog areas
          You select an area or subarea from another catalog and copy it to your new catalog. The system copies all products from the copied area to the new catalog, as long as they belong to the distribution chain assigned to the target catalog variant. From these products, you can then manually determine which products from the copied area you want to keep and which items you wish to delete.
    The following is true for manually assigned products:
          You can activate or deactivate items on an individual basis.
          You can edit the list of accessories for manually assigned products. The system determines which accessories are maintained for the product in the product master and displays them in the item area of the catalog. You select which accessories should be displayed for the product in the catalog and activate them.
          Manually assigned products can be included or removed from catalog views on an individual basis.
    Automatic Assignment
    You can assign products automatically to a catalog by transferring product hierarchies from your product master to the catalog areas. The categories, items, attributes, and documents contained in the product hierarchy are copied to the new catalog.
    You use automatic product assignment mainly for functional catalogs, where products can be copied with very few changes, from the product categories of the product master. It enables a standardized characterization of your products in the catalog.
    The following is true for products assigned to the catalog using product hierarchy transfer:
          Product categories which make up the hierarchies become catalog areas in the catalog.
          Product categories in the product hierarchy must be assigned to the distribution chain to which the target catalog variant is assigned. Otherwise the category is not transferred. The same applies to the items, texts, and documents assigned to the category.
          Items are always active and cannot be individually activated or deactivated.
          Accessories maintained for transferred product in the product master are automatically included and displayed in the catalog.
          Transferred items cannot be individually included in catalog views or removed from them. Instead all items of the hierarchy are always contained in the view.
          Lists of characteristics for transferred categories and items can be automatically created when transferring product hierarchies. The transferred values are included in the item overview of the product catalog.
    how to create a product catalog
    just have a look at this link
    http://help.sap.com/saphelp_crm60/helpdata/en/1c/12b2dc57d644d19ea3a5c4156f904f/frameset.htm
    your query regarding the products you have uploaded from the R3,now as above i said how you maintain and create the product catalog ,you just assign the products uploaded from the R3 to the product cataloag created in CRM.
    more detail info you can see in these links
    http://help.sap.com/saphelp_crm60/helpdata/en/91/be9642e5ef0731e10000000a1550b0/frameset.htm
    http://help.sap.com/saphelp_crm60/helpdata/en/46/27f09d25da5a68e10000000a1553f7/frameset.htm
    http://help.sap.com/saphelp_crm60/helpdata/en/46/037716cfc604a9e10000000a114a6b/frameset.htm
    if you read carefuly what i have said,it is pretty easy to implement ,you will see it yourself
    guess it will help you
    do revert back in case of any doubt
    best regards
    ashish

  • Replicating Product Catalog  for CRM E-commerce

    Hi All,
    We have CRM 5.0 and trying to implement B2B E-Commerce. We created a product catalog in the CRM and configured XCM and shopadmin application. We created webshops for B2B. The B2b Webshops list is available.
    I don´t replicate the product catalog. But after selecting any of the shop we get this error.
    *The catalog that you have selected is currently unavailable; try again later *
    Can anyone tell me how to solve this problem.
    We have checked Trex and J2ee connection too
    Is it possible access to WebShop witihin replicated product catalog?
    Thank you

    You replicate your product catalog to the TREX server to enhance search functionality and scalability, and to improve system performance for your customers. You replicate your product catalog from your ERP server to the TREX server, using an ABAP Report.
    Transaction code     ISA_CAT_REPLICATION
    You use the transaction ISA_CAT_REPLICATION (ABAP Report ISA_CATALOG_REPLICATION) to replicate product catalogs from your SAP ECC server to a TREX server.

  • Creating ERP Sales Order from Siebel CRM

    hi,
    The sale order has been created in siebel crm. The same sale order had to simultaneously had to be created in our SAP R/3 server by using bapi. Is it possible.. Can you give me the steps..

    Hi,
    pass the values in the following  structures
    in ORDER_HEADER_IN 
    doc_type     : OR
    sales_org   : 3110
    distr_chan  : 12
    division      : 00
    req_date_h : 01.07.2010
    purch_date: 01.07.2010
    in ORDER_ITEMS_IN
    material : 1312(material)
    plant : 3110
    req_qty : 1
    in ORDER_PARTNERS
    partn_role : SP
    partn_num : 100890(customer or vendor)
    Regards,
    Lokeswari.

  • Copy R/3 product catalog

    Hello,
    Is it possible to copy a R/3 product catalog to CRM ?
    If yes, how can I perform this copy ?
    Thanks

    Hi Gareth,
    Thanks for your answer, but I cannot download any documents with my SAP Download Manager (however I use my SAP customer account...).
    For information, I found something on product catalog migration from R/3 to CRM here :
    http://help.sap.com/saphelp_crm40/helpdata/en/74/1cdf38391caf0fe10000000a11402f/frameset.htm
    I configured R/3 in order to send generated IDocs to CRM, but it does not seem to work : on R/3, the status of my generated IDocs is 03, but when I try to check data in interim tables of CRM (see http://help.sap.com/saphelp_crm40/helpdata/en/74/1cdf38391caf0fe10000000a11402f/frameset.htm),  I have the error message : "View cluster COMV_PCAT_MIGR does not exist".
    Do you have any idea about this issue ?
    Thanks
    Message was edited by: Sébastien Bergia

  • Siebel CRM's Subject Areas

    Hi All,
    Can some one tell me what are all subject areas available for Siebel CRM product. I have document that lists only for EBS 11i / R12.
    But, no information on siebel. So, can some one route me to proper documents or list down here which product in siebel CRM have its respective subject areas?
    Thanks in advance.

    First of all, cross-posting (Siebel CRM's Subject Areas isn't good forum behaviour..
    But here is an overview:
    Siebel Sales:
    Sales Analytics
    Usage Accelarator Analytics Option
    Siebel Call Center, Siebel Service, Siebel Field Service:
    Service Analytics
    Siebel Enterprise Marketing, Siebel Marketing Resource Management:
    Marketing Analytics
    Marketing Planning Analytics Option
    Siebel Customer Order Management:
    Order Management Analytics
    Siebel Partner Relationship Management:
    Partner Analytics
    Siebel Life Sciences - Pharmaceuticals:
    Pharma Sales Analytics
    Pharma Marketing Analytics
    Siebel FINS:
    Financial Institution Analytics
    Financial Retail Analytics
    Siebel Consumer Goods:
    Consumer Packaged Goods Sales Analytics
    Siebel Public Sector:
    Case Management Analytics
    Case Investigations Analytics Option
    Benefits Management Analytics Option
    Regards,
    Stijn

  • Need information about Siebel CRM Server download for Linux.

    Hi to all,
    Plz tell me how i can download Siebel CRM Server setup for Linux OS. Through eDelivary link or through http://metalink.oracle.com. I have CSI number to use metalink plz tell me the process to download siebel crm server setup for linux. Is it available files like Gateway server, siebel server, enterprise server and database server or any other different file names.Plz tell me which files i download and what is the download link for that files.
    Thanks&Regards
    Ramesh.T

    https://edelivery.oracle.com/
    Product Pack: Siebel CRM
    Platform: Linux x86
    Drill down on Siebel Business Applications (with Translations) Media Pack 8.1.1.0 Release for Linux x86 and download your required language pack from the list at the top and all of the components that you want from the list at the bottom.
    Regards,
    mroshaw

  • Architecture of Product Catalog Publishing

    Hello CRM Experts,
    I've created a product catalog in CRM 7.  I'm using the CRM Webclient to create my sales documents.  I thought that the catalog would be available in the Webclient but that is not the case for me.  When I go to the webclient I don't see my catalog.
    We're using the CRM 7.0 system in standalone mode.
    While reading the documentation I ran across this document which lists the requirements for integrating the product catalog from CRM 7 to the Webclient
    [http://help.sap.com/saphelp_crm70/helpdata/en/1c/12b2dc57d644d19ea3a5c4156f904f/frameset.htm]
    A few questions arose after I read this.  I'm hoping you can help me with some of the details (the text in italics comes from the documentation referenced above).
    You have set up a Java based CRM Product Catalog. For more information, see Creation of Product Catalogs. I'm assuming that this is referring to the regular product catalog I've setup in CRM 7.0.  Why does it say "Java Based" ?
    You have set up a Web shop running on a Java 2 Enterprise Edition (J2EE) server. For more information about the configuration of the Web shop, see SAP Solution Manager  Do you know where I should look in Solution Manager?  What if I'm using CRM 7.0 in standalone mode.  Solution Manager is not involved.  I'm working on a sandbox environment
    You have configured the Extended Configuration Management (XCM) settings. For more information about Extended Configuration Management (XCM) for Web Channel, see SAP Solution Manager.  Do you know where I should look in Solution Manager?  What if I'm using CRM 7.0 in standalone mode.  Solution Manager is not involved.  I'm working on a sandbox environment
    You have assigned the user to a business role. The following table explains the technical names for each business role in the standard implementation: My role has Sales Professional role. I'm assuming that should suffice.
    I'd appreciate your inputs.
    Thanks

    For E-Commerce with CRM, (Web Channel - E-Selling) Product Catalog is a mandatory component. CRM Web Channel provides the required User Interface for the CRM Product Catalog. For the functioning of Product Catalog in CRM, TREX is mandatory. While the Product catalog definition and product master data still remains in the CRM backend, the TREX (Index server) is used to keep the product id and some pertinent chracteristics / attributes of the product in indices, thus making the product search as a "offline" task and searches are much faster without any load to the backend system.
    E-Commerce with ERP (R/3 backend) provides Product Catalog feature - but has two solutions, one search with TREX and the other without TREX. Product search without TREX are run in the R/3 backend. Unfortuntely there is no such solution with CRM.
    Well, now coming to using Product Catalog with Web UI (Interaction Center), you need the Product Catalog in CRM, and hence TREX. Hope this explains.
    Now, ask the Basis team to please read the [Installation Guide|https://websmp103.sap-ag.de/crm-inst] and [Master Guide|https://websmp103.sap-ag.de/~sapdownload/002007974700000372592008E/50089607_A4_CRM70SR1_130.pdf].
    Here is the exerpt from [CRM Master Guide|https://websmp103.sap-ag.de/~sapdownload/002007974700000372592008E/50089607_A4_CRM70SR1_130.pdf] for quick reference by your so busy Basis team.
    3.7.2 Catalog Management in CRM
    Description
    You use this business scenario to create a centralized product catalog that contains product
    descriptions, multimedia displays, pricing, and associated literature. The catalog enables quick
    and easy customer access to timely and personalized product information. Product catalogs are
    implemented in sales processes and are of particular importance in CRM Web Channel for presenting
    your products in the Web shop.
    Software Units
    The following software units are required for the Catalog Management in CRM scenario:
    Mandatory:
    1. CRM Application Server ABAP
    2. CRM Application Server Java
    3. SAP NetWeaver 7.0 Search and Classification (TREX 7.0)
    In the current context, there is no immediate option for 3rd party solutions.

  • Image server and images in the product catalog(CRM ISA)

    Dear Gurus,
        I am using CRM ISA 5.0 R/3 version. My products in the product catalog has got images. I have assigned the image's to the products in the R/3 product catalog(WWM2)
    In the b2b XCM for the webcatalog node, I need to specify the imageserver url. Can you please tell me what goes here. How do I find out what is my image server in my landscape. Please advice me how do I get the images in my ISA product catalog.
    Thanks!
    Vivek.

    Hi Vivek,
    In general image server is the web server. You need to talk to your network administrator to identify and setup the web server. Pass on the below document to your administrator to setup the publishing directories on the web server:
    http://help.sap.com/saphelp_crm40sr1/helpdata/en/c7/d64e3c719d1742e10000000a11405a/frameset.htm
    <b>Reward if helps</b>
    Regards,
    Paul Kondaveeti

  • Order-to-Cash Process Design

    Hello Gurus,
             what is Order-to-Cash Process Design ?  where can I get related information about that?
    Many thanks,
    Frank Zhang

    Hi
    OTC (Order To Cash) is the name of the normal SD process. Since Inquiry and Quotation are not mandatory in all the business processes it is not named as Inquiry to cash. As the name says the SD process involves Order-Delivery-Billing-Incoming Payment.
    The same way MM cycle is named as RTP - Requisition To Pay.
    Thanks,
    Ravi

  • Implementing order to cash in siebel using AIA 2.2

    Hi All
    i have installed the patch QF 9202 for Order to cash in siebel. I am unable to import AIA_INTEG_ID-O2CMST80.sif in siebel for schema changes.
    has any one come accross this issue while importing sif......if yes do let me know the work around.
    Regards
    Kamod

    Hi,
    If you have installed SBA, then u need to install SIA. Guess your prob will be solved then.
    I also have a question. I am not able to find the quick fix 9202 anuwhere in Oracle's site - edelivery, matalink, metalink3 - no where.
    Can u guide me as to whr to find it. It will be really elpful for us. We installed 8.0.0.6 thinkin it will be applied but the latest pacth that was included in that for 8.0.0.2 was QF8202.
    Kindly help.
    Thank you,
    V

  • Product catalog from mdm to crm isa

    HI MDM GURUS,
    COULD ANYONE PLEASE TELL ME THE STEPS TO REPLICATE PRODUCT CATALOGS DIRECTLY FROM MDM TO ISA (INTERNET SALES APPLICATION)
    PRIYA

    Hello,
    I wish the answer was simple and I get all the 10 points. But, I have lot more to add than just giving a report program name.
    Usually the CRM E-Commerce accesses the MDM product catalog as an external catalog. It is not customary to export the Catalog content from SRM-MDM to CRM-ISA. Instead the MDM catalog is Web Enabled for use as an external catalog by CRM-ISA. In the SRM system, the report program
    /CCM/PE_START_REG_PUBLICATION
    can be used to publish the catalog. Usually, this is scheduled as a background job to run periodically to publish the catalog.
    The E-Commerce (CRM-ISA) has Open Catalog Interface (OCI) hooks available to do this. But this needs to be configured in the XCM to access such external catalogs.
    Please read the contents in this link for a overview idea of [External Catalog Integration (via OCI)|http://help.sap.com/saphelp_crm50/helpdata/en/2f/86653fac7ab21ae10000000a114084/content.htm]
    Also, start from [Service Market Place - SRM|http://service.sap.com/srm] and goto SRM-MDM Catalog to know more about the catalog and see the Export process for other possibilities.
    Easwar Ram
    http://www.parxlns.com

  • External product catalog integration with SAP CRM

    Hi Forum,
    I want to integrate a third party Java based product catalog with SAP CRM.
    Currently, ISA is being used as the front-end.The CRM has a product catalog which is being used.
    In place of this I want to add an external product catalog.
    This is for a B2C shopping website. The user will browse through the external catalog and the selected products should be added to the shopping basket of ISA.
    I'm aware that the Open Catalog Interface (OCI) is used for this purpose in B2B using SRM server.
    Is there a similar interface for B2C applications?
    Aditya Karajgi

    Hi Pratik,
    I dont think you understood my question.
    What I want to implement is something like Open Catalog Interface (OCI) which is used in B2B implementations.
    The catalog will be created by an open source content management system.
    Product categories will be created and maintained using this system.
    Users will browse the catalog and select products.
    These selected products will be added to the shopping basket in Webshop.
    We dont want to get into the complexities of using JCo or IDocs for this.
    There should be some interface which is similar to OCI for B2C applications.
    Thanks and waiting for ur response.
    Aditya

Maybe you are looking for