Integrating OIA with Remedy Ticketing system

Hi,
Did anyone tried to integrate OIA with Remedy ticketing system to send remediation actions via tickets to the appropriate group?
I see that in several white papers that it's possible but could not find any good source to do the same.
I also see the following in the OIA guide;
To Create a Business Structure Hierarchy
An n-level business structure hierarchy can be defined in Oracle Identity Analytics. A business structure can have various child business structures under it.
1. Log in to Oracle Identity Analytics.
2. Choose Identity Warehouse > Business Structures.
WorkingWith Business Structures
36 Oracle Identity Analytics User's Guide • August 2010
3. ClickNew Business Structure to create a business structure.
The Create Business Structure window opens.
4. Complete the form as follows:
■ Name - Type the name of the business structure.
■ Parent - Select the parent business structure from the drop-down menu.
*■ Enter the Service Desk Tick # - Each business structure can be associated with a unique*
service desk ticket number if an integration between Oracle Identity Analytics and a
ticketing system is used in your organization.5. ClickOK.
Can anyone explain what is this Service Desk Tick # here?
Thanks
Arun

You should post your question to the SBO forum:
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Edited by: Prasad K on Jul 19, 2010 5:32 AM
Edited by: Prasad K on Jul 19, 2010 5:32 AM

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