Integrating WebIC & Portals BusPkg for Sales (ERP)

Hello. Looking for suggestions/feedback from anyone that has done this successfully (or unsuccessfully) on their project.
Simply, the customer wants to use the WebIC for call handling and leverage the BusPkg for ERP Sales for their sales order processing functions. Due to obvious reasons, the portal would be launched (via the transaction launcher) in its own window and not within the confines of the application area, passing relevant data needed to begin the transactions.
To round out the solution, related functionality such as customer fact sheet, inbox, interaction history, etc. will also be considered.
I'm looking for level of effort and lessons learned from this approach.
Thank you.

Hi,
We tried teh same kind of approach integrating CRM BP and CRM Web IC .
We were able to make pilot but haven't decide to do so considering the customer requirement,resource availability and the time frame.
But if we have an OO ABAP expert available then this could be simple as the total programming involves BOL and BOR. Hope it helps.
Regards,
Abdul Raheem S

Similar Messages

Need code for Sales order creation in oops using xi as integration server

Need code for Sales order creation in oops using xi as integration server.

hi rocky,
could you pls give a bit explanation on what you are expecting.
regards,
Pavan

Integration model for sales orders failing repeatedly

Integration model for Sales Orders to APO is failing and in the CIF the error says "Customer requirement G BR 0082372353 900010 0000: liveCache problem, retu".
This error appears everytime you we run the integration model and it says in the Job log; ABAP/4 Processor: SYSTEM_CANCELED.
Note that this is "not" manually stopped but it still gives this error.

Hi Kailash,
Run /SAPAPO/SDRQCR21 in apo for the part contained in your delivery document, which is failing. While running the report, check the radiobutton, Build the requirements from Doc.Flow table. This will remove the inconsistencies remaining in the requirement table on R/3 side.
Try this and let us know, if you could succeed.
Regards
Sanjeev

Creating Alias for any application which has been integrated into portal

Hi All,
How to create Alias for any application which has been integrated into Portal?
What is portal alias?
What is URL alias?
What is the difference between all the three?
Thanks,
Jyothi.
Edited by: Venkata Naga Jyothi on Nov 23, 2011 10:18 AM

Hi jyothi,
1. For your first question Regarding How to create Alias for any application which has been integrated into Portal? Can you please be more clear here my question is why do you need to create alias for applications that are integrated into the portal.
2. For your second and third questions find the below links
http://help.sap.com/saphelp_nw70/helpdata/en/6e/8590f1d6d349c9adc34c6a8085189b/content.htm
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10da65ed-615b-2d10-efbc-ed07a5385633?QuickLink=index&overridelayout=true
Thanks,
Rahul.
Edited by: rahul.girmaji on Nov 23, 2011 6:29 PM

CRM - R-3 integration for sales order and billing

Hi All,,
Please could you help me to set up the connectivity between CRM and R-3.
This will be for Sales order and billing.
Regards,
Piyush

Hi All,
Thanks for your information.
I have created a site, subscription, connectivity is established between R-3 and CRM through RFC destination.
What else do i need to do, Could you please share <b>step by step</b> information for the whole scenario 'Sales order in CRM to R-3 and Billing info from R-3 to CRM ?
This will help me a lot to do things.
If you have documents for this please mail me at [email protected]
Regards,
Piyush

SAP Mobile integration(for Sales Order)

Hi,
when i create SO, it should send an sms to a perticular mobile no.
how to configure this? our client does not have CRM implemented,but SD implemented.
regards,
Amol

Hi Amol,
This feature is not there in mobile application for sales order.You need to write custom code to acheive this.
1)One way could be you need to connect to the outlook from mobile application and then access the address book(to get the phone details) and then send SMS. Ithink outlook does expose various API for sending SMS.
Regards,
Abishek

Need information on BAPI for Sales Process ?

Hello SAP folks,
I am currently involved in Consumer Portal integration with SAP System. I need information about the right kind of BAPI that would help me to enter and retrieve data from SAP database. I have noted down following funtionality in Sales And Distribution areas where i require a BAPI :
1. Account Management -- > There are concept of Sales rep, Dealer on the consumer Portal. My question is -- > Could anyone suggest some BAPI for creation of User ID for Sales rep and Dealer as well i need information on the BAPI which would also help me displaying the data from SAP database. As far i know, in Customer Master record, we maintain Contact person and Buiness Partners. So how to take up these development into consideration ???
2. Mulitple Credit Card Management --> Please suggest the BAPI for meeting this functionality at Sales order level.
3. Customer Inclusion/Exclusion --> Here the basic need is exclude certain customer from availabling some product. Please suggest the BAPI for this operation.
Regards,
Sarthak

Dear Sarthak M,
Assume you have gone through the transaction BAPI,
where you can find all relevant BAPI's .
select the relevant text such as "sales orders" - from the right side of the screen - check "Tools" tab,where you will find "Create BAPI list", click to search for the Function moduels.

Scoping Question on follow-up documents for Sales Quotes

One of the scoping questions in the "Integration into Sales, Service, and Marketing Processes" in the Customer Quotes section asks:
"Do you want to create follow-up documents for sales quotes from your cloud solution to an external application?"
See screenshot with the arrow cursor below:
What follow-up documents is this referring ?
Would be related to creating Sales Orders in the ERP ?
What other followup documents could there be ? The Help text was not very clear.

Hi Tim,
On creating the sales quote in C4C, request can be triggered to ERP system for Sales Order Request.
Once Sales Order gets created in the ERP system, 'Sales Order Request' and 'Sales Order' documents can be captured in C4C.
Regards,
Siddhartha

RBA GATP check is not getting invoked for Sales Order

Hi Everyone,
RBA GATP check is not getting invoked for Sales order.
I maintained the configuration settings for 'Rules-Based Availability Check', APO general settings (check mode, check instruction), carried out integrated rule maintenance, Rule determination for the combination of order type & product, associated the check mode to product master. Also maintained all the settings in ECC towards Req class, Req type, checking control etc.
However, sales order is not invoking RBA Check though it is showing up the 'Rule' icon in the screen. Also, in the APO Availability check in Sales order when I click onto 'check instruction', I get the checking mode that pertains to RBA for business event 'A' (Sales order). Though I have not maintained any stock for the main material for which I have the sales order, yet system is confirming any quantity that I put in.
I would expect that system would propose the same material in an alternate location where we have stock through RBA.
Request you to share ideas on this.
Regards,
Avijit Dutta

Hi Avijit,
You should used No Checking Horizon in Checking instructions and also Check your rule control settings.
What you have defined in 1st and 2nd steps. Check whether product substitution is carried out or Location Substitution.
Thanks,
Bala.

SAP Mobile Sales 2.0 delta load issue for Sales Orders

Hello,
we have used Mobile Sales 2.0 with a Windows app for a while now. Our current issue is that sales reps won't see any historical sales order data on their devices.
Background
Due customer requirements, we need to make small changes to customer master data attributes and reload all customers from ERP to CRM. Then we ran delta loads (MAS_PARTNER followed by all other objects) to DOE, in which virtually all 5000+ customer accounts were compared. The delta load ran for about 3 days (some performance bottleneck we haven't located yet).
During the delta load, data on devices was inconsistent. Accounts were missing and all transaction data disappeared. After the delta loads, all accounts and contacts are OK, save for a few. Data from activities (appointments, tasks) have reappeared, as they should. Only sales orders won't reappear. The sales orders exist in the backend and belong to active accounts and sales reps.
Settings and troubleshooting so far
We don't have any limitations for sales orders in CRM Sales Mobile configuration.
We've run delta loads for all objects in transaction SDOE_LOAD.
MAS_CUSTOMIZATION etc seem fine.
We've re-run initial load for sales orders from CRM.
In the test system, we've even reinitialized the whole CDS database on DOE and on the devices, then re-ran the loads.
Checked steps suggested in discussion
SAP CRM 2.0 initial load issue
Historical sales orders (those created before the master data reload) exist in the backend, but don't show up on the device.
If I change one of those historical sales orders in the backend, it gets sent to the device.
If I create a new sales order in the backend or on the device, it is saved and replicated just fine.
To sum it up, it seems DOE is unable to identify the sales orders relevant for replication.

First Doubt i got clarify by my self as we can go with Unwired Runtime option .
But i still have doubt in :
2. How can i Modifying the Main Menu for iOS.
i am able to customize the same for windows using files SybaseCRM.Configuration.xml file.
Same how can i do for iphone/ipad.

Creating portal desktop for the user

Hi All-
Please help me out...
1) Could you let me know the detailed procedure ( if possible please provide screen shots) to create "Portal Desktop for the user".
2)Suppose we developed a webDynpro Application and we need to make it Role Based access....please let me how to achieve this..
3)Help me out in creation of "Roles" in Portal Content Development and the steps to assign pages to "Roles"
Regards,
Cris

Hi Cris,
Follow these links for the required info.
Creating Portal Desktop for specific user
Portal Branding for specific user
Creating Roles & worksets
http://help.sap.com/saphelp_nw04/helpdata/en/4f/bceaffeb8c114ebef8255b63079c7c/frameset.htm
Integrating webdynpro in portal
https://www.sdn.sap.com/irj/sdn/downloaditem?rid=/library/uuid/2fffe990-0201-0010-aab0-e61c3250bcf3
Hope I am helpful.
Cheers,
Santhosh

BI Integration in Portal (Where to configure Port, problems with km-integr)

Hello,
I am new to BI and started to integrate BI into the portal or rather tried it.
When I open my Bex-Excel-Workbook and try to create a document (right mouse -> jump -> documents) an error occurs that the service is not reachable. This is because of an wrong port.
Could someone tell me where I can change the port that he is using when the portal is called out of excel?
Changing the port in the browser I am facing some other problems like (sorry I don't know how to translate it exactly):
Properties for the assignment couldn't be provided
Could not determinate repository for documents with this property typ
Error during open new document-dialog
Has someone an idea how to investigate this problem? could it be because of the wrong port and where to configure the port?
Thanks a lot,
Vanessa

Hi,
Please refer the below links for BI Integration in Portal
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/b0a5216a-349c-2a10-9baf-9d4797349f6a&overridelayout=true
http://help.sap.com/saphelp_nw04/helpdata/en/a3/7b583c2439e66fe10000000a114084/content.htm
http://www.sdn.sap.com/irj/sdn/nw-datamanagement?rid=/library/uuid/a5067965-0901-0010-6f8a-bbf0b7424283
Hope it helps you,
Thanks & Regards,
Ravi.

Problem with Print functionality in the BI reports integrated into portal

Hi,
We have some BI reports integrated into portal.and we have a Print button,which is a standard SAP functionality,doesnot work.When we click that print button it takes forever to load the page and print it.
Please help me in resolving this issue and points will be rewarded for sure
Bala

Hi Edward,
Can you clarify on your statement "You can run 3.x queries normally". I am currently declaring the bex web application string in the BW iview created in this format "infocube=0D_FI_C01&query=0D_FI_C01_Q001" and i am not defining the report template anywhere in the iview properties but still the standard template is displayed.
Pls let me know how to run 3.x queries normally.
Also i am trying to integrate only reports which are developed for BW 3.x format in BI system but still the data is not displayed.
Pls let me know incase the SP level of both EP and BI portal are to be considered for this.
EP 7 portal is on SP9 where as BI 7 is on sp12.
Also i noticed the EP portal doesn't have BI Java Addon. will this matter for displaying reports in BW 3.x format.
As you suggested workaround i tried to create a url iviews directly taking the links from the reports displayed in BI portal , i was able to preview the report but when i added those iview reports to role, the reports are constantly loading as it is trying to contact BI system. There are being loaded constantly with nothing displayed on screen.
"http://sapbw:50000/irj/servlet/prt/portal/prtroot/pcd!3aportal_content!2fcom.sap.pct!2fplatform_add_ons!2fcom.sap.ip.bi!2fiViews!2fcom.sap.ip.bi.bex?QUERY=0D_PU_C01_Q011&VARIABLE_SCREEN=X&DUMMY=1"
regards
Bharat

Problem with Print button in the BI reports integrated in portal

Hi,
We have some BI reports integrated into portal.and we have a Print button,which is a standard SAP functionality,doesnot work.When we click that print button it takes forever to load the page and print it.
Please help me in resolving this issue and points will be rewarded for sure
Bala

Solved myself.
The answer lies in this link:
http://help.sap.com/saphelp_nw70/helpdata/en/76/489d39d342de00e10000000a11402f/frameset.htm
See the following two properties under Paging:
Columns Scrolled for Each Step (BLOCK_COLUMNS_STEP_SIZE)
Rows Scrolled for Each Step (BLOCK_ROWS_STEP_SIZE)
The values of these two properties have to be changed in the Web Template you are using for your BI Reports.
Regards,
Ankur

BP for Sales; also supported for release 4.6C?

Is it also possible to use some of the functions of the business package for Sales Distribution for connecting to an SAP system 4.6C (for example transaction VA21?)? I mean, the "business package for Sales" is only supported for the backend system upper than mySAP ERP 2004 but I also need a connection for release 4.6C. Are there existing some other BPs or are they planning something or must I develop at myself? I do not want to use the standard ITS webgui and hope there are some developed templates which I can use.
Regards,
Frank

Frank,
I have exactly the same issue. I want to use the Sales BP with an R/3 4.6C system.
Can you tell me if is this possible?
Thanks in advance
Patricio

Integrating WebIC & Portals BusPkg for Sales (ERP)

Similar Messages

Maybe you are looking for