Interaction center scenario

Hi ,
I want to maintain different customer clsses like  A Class customer , B class customer  etc..
When ever A class customer calls to the Interaction center and if the customer has not paid the last month  bill..System should give alert to the service representative that customer has pending bills to be paid..
Is there any functionality in SAP CRM to avail this process .
Thanks in advance ,
Regards,
Rahul D

Hi Pavithra,
Service Order is the document which is to be created to carry out any service.For example if the service rep has to go to a house and repair washing maching for that service order has to be created.Generally service order contians the service rep details along with the product and installed base detaisl.
Complaints are to be created when the customer complains about the service/product.Some complains may require to carryout service.In that case complaints will triger service order.This type of complaints are called service ticket.
Some complaint may be resolved by giving clarification/ refunding etc which doesnot reuire service to be carried out to solve the complaint.In this case there in no need to create service order.
Hope this clarifies.
Regards,
Abdul Raheem S

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    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

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    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

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