Created a Page group having items based on Category- CatA and also based on Category-General. Using the Advanced Search portlet
searched by CatA in my pagegroup. Only items based on Category-CatA are returned in the results under items tab.which is the correct
behaviour. Same is true for Custom Search portlet.
I have tried this on portal version 9.0.2.2.22(Production)
Can you please provide a step by step testcase and the version of Portal you are using.

Similar Messages

Change of Interaction Center WebClient Inbox search

Hi All,
Our requirement is to change the inbox search of Interaction Center WebClient. Here we need to add one more field called Schema Version Management. When we search for inbox it has to pick that schema vesion inbox. Could you please some one suggect is there any BADI or any other method to implement it? Appreciate your inputs.
Thanks in advance

The SAP CRM Interaction Center combines separate processes
Communication Process via various channels, e.g.
E-Mail (CRM 7.0, EHP1, EHP2, EHP3):
Pull scenarios: using SAP Connect interface
ERMS workflow (CRM 7.0, EHP1, EHP2, EHP3),
Agent inbox workflow (CRM 7.0, EHP1, EHP2, )
Push scenarios:
simple ICI E-Mail,
ERMS push (CRM 7.0, EHP1, EHP2, EHP3) using combination of SAP Connect and ICI mail handling
Telephony
Chat (CRM 7.0, EHP1, EHP2, EHP3)
Fax and Letter (CRM 7.0, EHP1, EHP2, EHP3)
Customer Interaction Process (CRM 7.0, EHP1, EHP2, EHP3)
and the integrated Business Transaction Process
CRM Business Transactions: UIU integrated views (CRM 7.0, EHP1, EHP2, EHP3)
IC specific business transactions (CRM 7.0, EHP1, EHP2, EHP3)
within the context of a single process flow or an agent's "interaction" with a customer.
Blog "Hitchhiker's guide from a process perspective", gives an overview of those processes integrated in the SAP Interaction Center
Only business roles of type B IC Webclient support above mentioned process integration. When setting up your own business role for the Interaction Center, consider KBA 1836437 which summarizes technical prequequisites from customizing point of view.

Employee Interaction Center

Dear Colleagues,
In Customer Interaction Center (CIC), search is possible based on Customer(Activity Partner).
But in general Scenario, in Mobile Sales, Sales Representative will assigne some activity to Person Responsible (CIC agent). Now CIC agent will go to his desktop and he should have facility to search based on his employee number. Here I am talking about the Employee based search. I am been told that we need to have Employee interaction center for this.
Any other suggestions on this will really be appreciated.
My main concern is to have Employee based search in CIC.
Regards
Milind

Hi,
>what is employee interaction center?..
An Employee Interaction Center (EIC) is an important part of a shared-service concept. It is an organization model in which particular services are provided for the whole company by an organizational unit created for this purpose. The individual business areas or departments of a company can take advantage of these internal services.
>Steps to configure EIC?
>what are the mandatory steps needs to be followed?
For information about Customizing for the Employee Interaction Center, see the Implementation Guide (IMG) for Personnel Management under Employee Interaction Center (EIC).
Regards
Bernd

User status in item level in Interaction center

I confirgue the sales function in Interaction center. I want to set user status in Item level. But I don't find the user status field in item level in UI. Could you tell me how find user status field?

Hi Prem:
Yes, I have already confirgued status management and assigned to item category. I can see the status appear in back office UI but not in Interaction center. So it is strange.

Access sequence for Partner determination -Sales and Interaction Center CRM

Dear experts,
We use som transaction types both in our sales (t/c crmd_order) and in Interaction center (t/c CIC0).
We though want the partner determination to act differently when creating this transaction in sales compared
to when creating it in the interaction center. For example in the sales process we want the contact persons to be searched from the relationsship of the sold-to party but in customer service we do not want an automatic determination.
There are some BADIs available that can be used in the access sequences as a source but can they be used to
switch off some automatic determination when creating the transaction in t/c CIC0 whereas the automatic determination should work when creating the transaction in the sales process ie. t/c crmd_order?
Looking forward to have any input on this, thanks!
best regards,
Christina

Hi,
What we did is to remove the automatic determination on the transaction type that is used both in the sales process and Interaction center/customer service. The partner in question is only determined from the previous document in case you
create a follow-up document.
rgds,
Christina

Problem with interaction center web client e-mail

hi gurus, my problem is in interaction center webclient, when i click in the e-mail link,appears the email form but i cant send any email because all the fields in the screen (subject, body , from, date, to, etc) are not enable (i cant write anything because is not possible), so i dont know how to enable this fields in the interaction center web client.
In interaction center win client i dont have this problem.
I post this thread in crm forums but nobody knows how to do it, so i hope maybe here any one knows thanks

Hi.
I ran into this problem. How is it solved?
And another question-how to set up a mailing list Search ?

Default Launch Page in Interaction center 2007

Hi ,
We are using CRM 2007.
I wanted to change the initail screen in Interaction center from Account identification screen to a custom workcenter containing only company's webiste.
I created a new logical link and then created a transaction using transaction launcher. I then crated a new workcenter and assigned this link to it.
Assigned this to my Navbar prof and made it as default logical link in navbar customizing.
When I log on to IC, my new Workcenter as default appears but the webpage doesn't start automatically. I need to click on Home link one more time again to get it?
What Am I missing?
Thanks

Hi urjose,
It is due to the logic in the IC ....
A recording of all interactions will be done, the IREC is created the minute you confirm the BP in search.
SAPs intention is that all other transaction types one wishes to work with should be made as follow-up activities. Follow-ups to the initial IREC. Since this wish to have IREC as central object there is no way to choose different types after your own conveinience....
Follow the logic and do the IREC first and let your users make a follow-up activity instead.
Morten

Empty ticket creating in Interaction Center

Hi All,
As i am new to SAP CRM Technical, i need help.
User is able to create a new service ticket in Interaction center. and ticket with number is getting created and saving data in SAP. Issue is.. when user edits the existing ticket and save it, it creates a new empty ticket instead of editing.Why this is happening? PLease help me
Thanks
Subin

The standard behaviour should be like that:
New business transactions: If you create a new business transaction, then an interaction record should be created
Editing of existing business transaction: After pressing END, if you search for a business transaction for example in agent inbox and just edit it (without creating an E-Mail, or navigating to Interaction Record view), really just edit the business transaction and then press END, then no interaction record should get created.
If in your system without enhancement an interaction record gets created for use case (2) then you might open an support incident and ping me the number.
You might also check my blog http://scn.sap.com/community/crm/interaction-center/blog/2014/09/16/tracking-customer-interactions-a-new-feature-and-end-is-your-friend for some background information.
Best Regards,
Sigrid

Address Data Identification in Interaction Center WebClient

Hi Guys,
I'm working with ICI and CRM 5.0 Interaction Center WebClient.
I want to know where is the Function Module that use Interaction Center Webclient for search the bussiness partner by ANI.
When you use SAPPhone, the FM is SPH_ADDR_SEARH_CALLER. But for ICI is the same?
If I change the standar framework, make a copy, my copy use the same standar function module for search the business partner by ANI?
Regards,
Lyda

Solved

Calendar in the Interaction Center Win Client

Hi Gurus,
Is it possible to integrate in the Application area or in the navigation area of the Interaction Center Winclient the calendar.
Thanks.

Hi Ravi,
The best way is not to touch the standard HTML template for BP Search ('CRM_CIC_SEARCH_DISPLAY'), but maintaining your own HTML for BP search (Z* HTML template) and making use of the same over the Contact Search profile.
You can copy and customize the Standard HTML-Template
CRM_CIC_SEARCH_DISPLAY in the following ways:
1) Copy the HTML-Template CRM_CIC_SEARCH_DISPLAY in Transaction SMW0 (0 - zero)
in your HTML-Template with named Z*
2) Export to a local pc and customize the HTML-Page as per your need.
3) Import to your HTML-Template Z*
4) Map the fields in transaction CRMC_CIC_SEARCH_CNTR.
5) Assign the new search-template in transaction CRMC_CIC_SEARCH_RULE.
Sorry, there aren't another way to remove the ibase from standard bpsearch.
Hope this information helps.
With Best Regards,
Vinod

Survey in Activities. Interaction Center.

Hi experts.
I'm trying to include a survey into an activity at Interaction Center. Something similar like showed in this blog /people/john.burton/blog/2010/02/15/crm-70-interaction-center-enable-navigation-from-interaction-record-to-business-activity-view-in-interaction-center but in version 2007.
Regards,
Manuel

Hi
what do you mean by incorrect values?
this search searches for BPs
you mean address data shown in CIC for found BP is incorrect?
remember this is a very basic view, and not so enhanced like in BP transaction.
you wont see here much data.
regards
Radek

Employee Interaction Center (EIC)

I am looking for any information about the Employee Interaction Center functionality within CRM 5.0. Has anyone implemented this functionality within CRM 5.0 or customized their CRM 4.0 implementation for this?
If anyone has any information about this topic, please let me know.
Thanks!

Hi Darcie,
If you need info & documentation on this please visit the following site:
http://service.sap.com/crm-inst
Here you can find the CRM 5.0 Master Guides, any new functionalty & and install guides for CRM 5.0 and CRM 4.0
Also, http://service.sap.com/rkt is a very good site for new functionality etc for CRM 5.0
For detailed documentation on the "Employee Interaction Center" i would advise to search for it at http://help.sap.com as i found a lot of documentation there when i searched for it...
Hope this helps...
Rgds - Jeff

ERROR Using Interaction Center

HI:
I have a little situation...
When i go into de interaction center, when i use the application area for searching a BP and choose the one i´m looking for and press enter apears an error like these:
Internet Explorer Script Error
Error: "document.FORM1.REGION" is null or not an objetct
Code: 0
URL: about.blank
i HOPE SOMEONE CAN HELP
REWARDS

Hi ,
I am having issues launching the SAP CRM 5.0 web interaction center with IE7. I have this new laptop configured on XP and IE7.
Do you have any solution for the problems?Pls let know if any.
BR
Survee

Don't want display the archive partners in Interaction Center Winclient

Hi All,
While searching for the business partners in the Interaction Center Winclient ( Transaction Code : CIC0), we don't want to display the archived business partners . Please provide your valuable suggestions.
Thanks in advance.

Hello,
the only standard way can be seen in note 813540.
In CIC0, when you select for business partner and "Select related
business partner screen" appears for this BP, there is a list of icons
below this screen. There should be also "Change layout" button (
between "print" and "Choose layout" buttons). When you click on the
button "Change layout", you may choose additional fields as described
in the Note. I saw this fields (hidden) in your systems, so the Note is
implemented already. Add these fields from 'hidden' section to 'Line 1'
section. Click 'copy' button and fields should be there finally
visible. I hope it helps you a little bit.
Regards, Gerhard

Session time out up to # hours for Interaction center

Hi Experts,
I want increase the web ui session time out up to # hours. I tried using SMICM and Technical Profile. But using these options i could not achieve such long session. I tried using RZ 11 icm keep alive parameter, but the effect will apply for all the applications in the CRM WEB UI.
I want do this for only Interaction center application not for all other application in CRM WEB UI .
Please help me how I can do this.
Thanks
Dinesh

Hi Dinesh,
This cannot be achieved without development enhancements to some standard SAP framework component, to introduce a "keep-alive" concept. If you are using a CMS for CTI or email integration, you need to ensure it supports keeping the communications session alive also.
Sincerely,
Glenn
Glenn Abel
Covington Creative
www.covingtoncreative.com

Interaction Center Search by category

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