Interactive script display

Hi,
can anybody tell how to display the script and the response of the customer which was recorded earlier during the customer call.
Thanks in advance
Amit

Hi Amiit,
Interaction Center (IC) Analyis in BW evaluates the results of interactive scripting sessions.
You can use this type of analysis to:
·        Get an overview of all executed scripts
·        Filter and drill down in a particular script for more details on question level
·        Add drilldowns according to answer
You can see the script and the response recieved from the customer via a report form BW,use the following queries
0CRM_WSCRPT
0CRM_WSCRAN
0CRM_WSCRQU
Hope it helps
Regards
Itty

Similar Messages

Calling Interactive Script display From Alert Doesnt work

hello colleagues,
I have created an Alert with Navigation object key as IC_SCRIPT:B diplay and i have also created a Rule policy for the IC event
BP confirmed and action as when BP confirmed call Alert and then the above aLert shows up,
but when i click on this Alert in IC Web Client for my Business Role after confiming the BP, i get an error message
as 403 Access Denied , you do not have permissions to access this Resource
I am kind of logged out of CRM Web ui completely,
does any of have had any such issues before or if any one has a solution would be really great.
Regards
chandu
Edited by: Chandrashekar Pamukuntla on Jan 25, 2010 2:24 PM

Hi All.
Did anyone resolve the topic-starter's issue? I've checked (and double-checked) navigation profile as John suggested. But we use standard one (IC_AGENT) and it seems that IC_SCRIPT/B correctly linked to logical link IC_SCRIPT. And this logical link is assigned to targer ID SCRIPT in turn. For this target ID plug in DEFAULT in component CRMCMP_SCR_MAIN is defined too.
Appreciated for any help and suggestions.

Automatically display the Interactive Scripting on WinClient's CIC

Is it possible to automatically display the Interactive Scripting for the cic Agent?
I only have one script so there's really no need for the agent to choose when he only has that option.
I'm on CRM 4.
Thanks in advance,
V

Hi Vitor,
To show the Interactive Scripting ViewSet as the default Viewset for your IC profile you will need to do the following customizing step:
IMG > CRM > IC WebClient > Define Inital ViewSets and Transactions
Create a new entry for your profile and set the Initial View to ScriptViewSet
The views for Interactiver Scripting itself (in CRM4) are JSP's located in the Java Stack of the CRM server and can not be maintained using the ABAP workbench, so if you want to launch a script by default you will need to "extend" the coding of the appropriate JSP

Marketing attribute in the text field, interactive script

Hello Gurus,
We are facing a problem in the interactive script, of the sap crm 7.0.
We know the possibility of set some of the customer data into the
script by filling bdc field inthe test field and then adding this text
field to a script question.
We did it in the customer data "***" by filling the bdc field with "ext
field marketing attribute interactive script" and this data is showed
in the script, but we can not show marketing attribute data in the
script by using text field and bdc field.
There is a possiblility of showing the marketing attribute in the text
field or it is imposible due the structure of bol in crm.
Thanks in advance.

Hello ,
To display or change the marketing attributes of a business partner in the script follow these steps:
1. Run the Interactive Script Editor.
2. Create a new Question and in the Answer Area drag and drop the "Marketing Attribute" dynamic answer.
3. Select the "Marketing attribute will display here when executing the script" object and go to tab "Dynamic Content Parameters".
4. Select the attribute set and the attribute name.
5. Save the question.
6. Drag and drop the question to your script.
7. Change the template of the question node to either "Person Marketing Attributes" or "Organization Marketing Attributes" depending on what type of business partner is expected to be confirmed at run time in the IC_AGENT role.
8 Save the script.
9. Run IC_AGENT or similar IC role.
10. Confirm an organization ( if you used "Organization Marketing Attributes" ).
11. Run the script.
When you reached the question maintained above, the marketing attributes will render for that business partner, if they exists or will be created if they don't exists . To be created a button that will do a navigation is required. It means that the question will have to be linked to a next question or to itself by this button (to itself is required only if it is the last or the only question in the script). To suggest to the user that he or she has to click on the button, to save, is probably better to name the button "Save".
Octavian

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
    described depending on the CRM version you have installed
<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
        where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
        errors are reported try to fix those errors first. Common errors are
        IC Server is not running or the wrong server or port is configured.
    2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
        this purpose a user JAVA_IC must be set up during installation.
        o Check if this user exists in the CRM client where you are running
           IC WEbClient and if it has all the rights specified in the
           installation guide.
        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
           and the same password as in CRM was defined.
        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
           ICSERVER for the change to take effect.
    3. In order for scripts to appear in the dropdown for selection they
        should be part of the Script profile (transaction CRMC_IC_SCRIPT).
        o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Changing layout size of the Interactive Script in the Appl. Area

Hi Experts,
I need to change the standard size of the layout of the interactive script WinClient in the Apppl. Area. The screen has more space to increase the layout of the view of the Interactive Script but i don't know how to make this change.
Thanks for your help

hi!
create a variable window and write this code there
/: POSITION XORIGIN '2' CM YORIGIN '10' CM
/: SIZE WIDTH '18.05' CM HEIGHT '18' CM
/: BOX FRAME 10 TW
/: POSITION XORIGIN '2.05' CM YORIGIN '10.05' CM
/: BOX WIDTH '18' CM HEIGHT '1' CM INTENSITY 15
/: POSITION XORIGIN '3.5' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
/: POSITION XORIGIN '9.2' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
/: POSITION XORIGIN '11.5' CM YORIGIN '10' CM
/: BOX FRAME 10 TW WIDTH '0' TW HEIGHT '18' CM
then create a main window with same height and width as that of the varaible window (overlapping the variable window on to it).
now on looping in the main table and displaying the data boxes will come it self....
here the main window dimensions are
MAIN 00 Main Window 2,00 CM 10,00 CM 18,00 CM 18,00 CM
[then with the help of data element call the box
/: BOX WIDTH '18' CM HEIGHT '1' CM FRAME 10 TW
in loop where write_form is called....]
u will get the box with the data printed in the form......
keeping same for the variable window....
and try it....
this will be done....

Interactive Scripts History Issue

Hi ,
I got a issue in Interactive Script using winclient. I have created a flow in interactive script editor and is working well in the CICO screen. My issue is I am not able to view the history of the answers for that question displayed on that script. How to store the history of scripts for a particular Business Partner.
Regards
Raj.

Hello Raj,
Not sure in which version you are in , The answers are not recorded in CRM but they can be exported to BI, if a BI system is connected. To enable BI recording in the script IMG activity "Define Script Profiles" (tx. CRMC_IC_SCRIPT) you need to set the History flag for your script profile to "Record script data to BW".
Earlier, this information used to store in Tables CRMD_TM_SCR_HIST and CRMD_TM_SCR_HEAD in CRM 3.0. But these are no longer used to store the script history from version CRM 4.0
Hope this helps.
Thanks
Raja pamireddy
CRM Marketing Forum Moderator.

Update Marketing attributes in Interactive Scripting

Hi All,
I would like to know if anyone knows how to :
1. Display multi value fields in Interactive Scripting 5.2
In standard IS editor, there is a dynamic answer "Marketing Attribute 5.1". We need to create new ones. What it the process ?
2. Update Marketing Attributes (or any other multi value fields) in IS. In addition to that, IS Editor in 5.2 don't have "ABAP Call" and "RFC ABAP Call" type actions in the repository, where 4.0 comes with these types. I would like to make a RFC call to R/3 from IS, and display the returned value in the IS.
Thank you,
Vadim Boriskevich.

Hello Mike,
Yes, You have to clearly define what type of marketing attribute it is. i mean whether person or organization.
It is not possible to use marketing attributes which are valid for persons AND organizations for survey.
For eg. If the marketing attribute is of type person(you can see this in the trx Crmd_prof_templ) and the BP is of type Organisation then it wont work for you.
In this case either change the attributes to Organization type ,reattach them in the survey suite and then try.
If you have attribute of person type then the BP should be of the same type.Actually in the code there is a string which matches from both the sides.So in case of any mismatch the updation would not be there.
Hope this answers your question.
Thanks
Raja Pamireddy
CRM Marketing forum Moderator

Interactive script - analysis

Hi Experts,
is it possible to analyse path of Interactive script for business partner (history of answers in the script)?
regards
Piotr

Hello Piotr,
There is some functionality known as Interactive Scripting Evaluation (originally developed for the IC WinClient Interactive Script Editor) that is also available in the IC WebClient which allows you to export a list of the answer push buttons that were pressed to BW/BI. However, only the answers involving push buttons are exported (not radio buttons, check boxes, text fields, etc.).
Currently SAP is considering a new feature that would instead capture all answer types and display a list of answers for the current script for the current business partner. However this feature is not available in CRM 2007 or lower releases and will not be available with CRM 7.0 (the release that will be rolled out in 2009). Rather this new "Script Transcript" feature is being considered for a future release.
Warm regards,
John

Campaign & interactive script

Dear Experts,
In am working in CRM 2007. I have a campaign which generates call list and a interactive script is attached to the campaign. In UI, I could see the call list but the interactive script doesn't get displayed.
What might be the reason?
Thanks & Regards,
Kanthimathi

Hello,
The script (that is attached to the campaign) will automatically be triggered and displayed only once the call is actuall dialed (e.g., via the Dial button).
Best regards,
John

Interactive Scripts History

Hi ,
I got a issue in Interactive Script using winclient. I have created a flow in interactive script editor and is working well in the CICO screen. My issue is I am not able to view the history of the answers for that question displayed on that script. How to store the history of scripts for a particular Business Partner.
Regards
Raj.

Hello Raj,
Not sure in which version you are in , The answers are not recorded in CRM but they can be exported to BI, if a BI system is connected. To enable BI recording in the script IMG activity "Define Script Profiles" (tx. CRMC_IC_SCRIPT) you need to set the History flag for your script profile to "Record script data to BW".
Earlier, this information used to store in Tables CRMD_TM_SCR_HIST and CRMD_TM_SCR_HEAD in CRM 3.0. But these are no longer used to store the script history from version CRM 4.0
Hope this helps.
Thanks
Raja pamireddy
CRM Marketing Forum Moderator.

Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive Script Report

Hi Guys,
Has anybody worked on Interactive Script Reporting (CRM)? We are using IC script evaluation report.
I have certain queries. Thanks for your response in advance.
Cheers!
Ashok

PowerShell:
get-aduser -ldapfilter "(&(objectCategory=person)(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=262144)))" |
select-object -expandproperty DistinguishedName |
out-file UsersWithoutSmartcardLogon.txt
-- Bill Stewart [Bill_Stewart]

Interactive script display

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