Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

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Interactive script editor in webclient

HI,
In webclient I can't found interactive script editor under business role IC_MANAGER, which work center should be assigned?
BR,
ROBERT

You can launch it from PROCESS MODELING workcenter : Interactive Script Editor on Create link groups.
Workcenter : IC-MGRPM
Group ID : IC-MGPM-CR
Logical Link ID : IC-SCREDIT
If it doesn't appear, you can go to your business role customizing and make it visible from "Adjust Work Center Group Links" folder of Business Role customizing
You can also launch it from GUI :
Add to your favorites a BSP Application : CRM_IC_ISE, with start page default.htm. (Sometimes it doesn't work due to JRE version, you can switch the start page to another .htm file as a workaround)
Hope this helps,
BR,
Cenk Sezgin

Interactive script - Query on URL and Actions

Dear Experts,
     I have a couple of queries,
     a) Is there a way we could pass parameters to the URL that's been used in Interactive script?
    My requirement is as follows,
         We would like to launch an interactive script which has to open up a google map, this map should automatically show the map of the confirmed customer's address. Any inputs on this is greatly appreciated.
      b) In Interactive script, we do have some actions that points to a class. We also have questions with BDC fields that refer to the action for field updates. My question here is how are these classes created - Are they ABAP classes? How is the mapping between the field values and class parameters done? Any inputs on this would be really helpful.
Thanks,
Kanthimathi

Hi Kanthi,
You can use the Navigation via Action in Interactive Scripting for this.
Regards,
Anup

Automatically display the Interactive Scripting on WinClient's CIC

Is it possible to automatically display the Interactive Scripting for the cic Agent?
I only have one script so there's really no need for the agent to choose when he only has that option.
I'm on CRM 4.
Thanks in advance,
V

Hi Vitor,
To show the Interactive Scripting ViewSet as the default Viewset for your IC profile you will need to do the following customizing step:
IMG > CRM > IC WebClient > Define Inital ViewSets and Transactions
Create a new entry for your profile and set the Initial View to ScriptViewSet
The views for Interactiver Scripting itself (in CRM4) are JSP's located in the Java Stack of the CRM server and can not be maintained using the ABAP workbench, so if you want to launch a script by default you will need to "extend" the coding of the appropriate JSP

Interactive script

Hi,
How to find question and answer id of existing interactive script? I have tried to search function in the interactive script edit in webclient UI, but no response. the system is crm 2007. Thanks

Hi Sanjib,
1. Can an interactive script be assigned to a transaction type (Task/Interaction log).
Interactive script can be assigned to 'campaigns' or 'call lists'. Refer below link which is very detail.
Interactive Scripting in SAP CRM (SAP Library - Interaction Center)
2. How to link Interactive Script to a Interaction record .
There is no option to assign interactive script to task / interaction log. However you can leverage 'Questionnaires' feature for task.
Rgds
Hari

Interactive script - analysis

Hi Experts,
is it possible to analyse path of Interactive script for business partner (history of answers in the script)?
regards
Piotr

Hello Piotr,
There is some functionality known as Interactive Scripting Evaluation (originally developed for the IC WinClient Interactive Script Editor) that is also available in the IC WebClient which allows you to export a list of the answer push buttons that were pressed to BW/BI. However, only the answers involving push buttons are exported (not radio buttons, check boxes, text fields, etc.).
Currently SAP is considering a new feature that would instead capture all answer types and display a list of answers for the current script for the current business partner. However this feature is not available in CRM 2007 or lower releases and will not be available with CRM 7.0 (the release that will be rolled out in 2009). Rather this new "Script Transcript" feature is being considered for a future release.
Warm regards,
John

Interactive Script Editor

Hi all,
I am using the SAP standard interactive script for Leads - SampleB2B
When I click on the "Yes" button on the "Time for Questions" page, it has to take me to the Lead questionaire. This is configured in the Script editor too.
But the Lead questionaire does not appear. It gives the following error
"Survey Was not Found or Is not Within the Validity Period"
I, then regenerated the Lead_Questionaire from CRM_SURVEY_SUITE. But the error still persists.
Any inputs on this regard would be of great help.
Thanks
Gayathri

Hello John,
Thank you for your inputs. Apart from this I also found another missing connect.
Although the latest version of the survey was active, I had to regenerate a newer version of the survey from CRM_SURVEY_SUITE and attach this one to the script.
It works fine now.
Best Regards,
Gayathri N.

BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Interactive Scripting Editor (ISE) how to write a class for an action?

Hi - I need to write a class for an action in the interactive scripting editor. The class will create a new case (case management) and return the number. I have created a class with a method that does this and has been fully tested but we cannot get it to work as part of an action within the ISE. Are there any guidelines for writing classes for the ISE. Or has anyone done this? Do I need a super class? I have searched every where but can find nothing on this. Many thanks.

Hi Nigel,
I am also looking for the answer to this. Please let me know when you find a solution.
Kind Regards,
Andrew Griffin.

Has anyone used the IC Interactive scripting editor for the Webclient ?

We originally received the 'Loading %0' message when loading the editor via the IC_MANAGER business role. This was overcome by updating Java (See note 717921).
However, the editor now seesm to working, I can see two examples as standard, but when I click on them I do not see anything. I've ifnored this issue and have started to create my own question and answers in preparation for a script.
However, I have hit a few quirky things while using editor. Am I alone in this, or is this just the way it is.
I'm using the latest version of CRM 7.
If anyone's used this script editor I would dearly like to hear from you, especially in avoiding any upcoming nasties that I may hit.
A perfect example of this kind of problem is in how you create 'Answers'. If I highlight the answer section and click on the 'Create' button I have the options to create the following: Field, Objective script, Question, Action, Button and script, of which none of these are what I want. I can however create a question with an answer section, but of course when it comes to dragging a answer in to the answer box I can't do this as I can't create any answers. Am I missing something?.
With regards
Jason

Hi,
We are facing similar kind of problem in our scenario "Loading 0%". We have crm7.0, IE6 and JRE 1.5.0 version.
Kindly help us, which version of JRE do we need to use?
we reffered notes: 1105843, 717921. However this did not help us.
Kindly help us.
Thanks!

Troubleshooting IC WebClient's Interactive Scripting Runtime

What can you do if when running IC WebClient, scripts don't appear for selection in the
dropdown.
Here are few things to check if you encounter this symptom. It is
    described depending on the CRM version you have installed
<b>    CRM 4.0</b>
    1. Run transaction 'Check System Settings and Status' in the CRM client
        where you run IC WebClient. (transaction CRMS_IC_CHECK). If any
        errors are reported try to fix those errors first. Common errors are
        IC Server is not running or the wrong server or port is configured.
    2. Interactive Scripting uses RFC calls from Java to ABAP via JCO. For
        this purpose a user JAVA_IC must be set up during installation.
        o Check if this user exists in the CRM client where you are running
           IC WEbClient and if it has all the rights specified in the
           installation guide.
        o Check at the J2EE side using XCM, that the same user (JAVA_IC)
           and the same password as in CRM was defined.
        o Check if the user JAVA_IC is not locked in CRM.
        o Check in XCM if other systems parameters are correctly
           configured(server name, system number, gateway etc.).
        o If you change any parameter in XCM you need to stop and start
           ICSERVER for the change to take effect.
    3. In order for scripts to appear in the dropdown for selection they
        should be part of the Script profile (transaction CRMC_IC_SCRIPT).
        o Check if the script you are looking for is assigned to the script
profile and it is within the validity date.
        o Check if the script profile is attached to your IC WebClient
           profile.
        o Check at runtime what your IC WebClient profile is by clicking on
         the Date displayed on the lower right corner of your browser.
<b>CRM 4.0 Service Industries Extension</b>
    Run transaction CRMS_IC_SYSTEM_PROPS to determine which configuration
you are running.
    The recommended setting is the 'No Java Configuration'
      o If 'No Java Configuration' is selected to check for a possible
         reason for the symptom do only step 3 from CRM 4.0 above.
      o If a setting other than 'No Java Configuration' is selected check
         all 1,2,3 steps like for CRM 4.0

Nice!
You should create a weblog containing this information.
Grtz,
Michael.

Interactive script editor: read values of answers into non-branching action

Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
Now at the end, I want to trigger a non-branching action which reads the values of ZSTREET and ZHOUSENUM. Could someone give me a hint?
Regards

Hi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful.

Webclient Interaction record for R/3 sales order

Hi,
we need to capture the interaction record for each and every call related to order. we don't want to use the webclient or pcui sales order becuase of their limitations... we want all the feature of R/3 sales order like extended material search, purchase order type.... kind of fields and search help on them.
so what is the best way to approach if we want the order to be created in R/3 and capture the interaction record? would a regular BOR call from webclient for R/3 Sales Order would do it?
thanks,

I would suggest we still use the Interaction Record Functionality in IC Web . So thi is what I am suggesting :
1. Customer calls in for placing a Order
2. CSR receives the call ( CTI ) and Confirms the Account . Once Clicked on Confirm , you can auto navigate to Interaction Record View
3. CSR can capture whatever details , INtereaction Record Specific ( Like IR Type -> Order etc ) , and Save to create the IR .
4. Once Saved , You can dynamically make available , Button or Navigational Link 'Create Order' ( Will Only appear if IR Type is 'Order' etc ) .
Now Clickin on Create Order , you have different options
i) Launch into ECC ( VA01 ) using Transaction launcher to Create the Order
ii) If you are on CRM 5.0 , make use of the new CRM Sales Order Creation ( This Basically provides a very Intuitive BSP View , however the Orders are getting created in ECC Itself , No Replication required )
Hope this helps.

Interactive Report actions don't work for users (i.e. for non-developers)

I've Interactive Reports that work fine in development. But when I or other users run it in non-development mode, no feature or actions (sorting, filtering, select columns, aggregate, etc.) work. At run time (going directly to the URL ...apex/f?p=APP_ID), the actions menu is enabled for users and it allows them to go through the process of filtering (select column, pick opeartor, pick value) and click-apply, but nothing happens after that! The interactive report comes back with the data as it was before the filtering was applied. Same thing happens with other action-menu features (no affect).
Please help since I've a demo tomorrow to show these features. Thanks.

Why would you post this same issue twice? Did you think it would help get an answer faster?
I see the second post here: Re: Actions Menu in Interactive Reports does not sort, filter, select cols etc

After action script for Solaris

Hi,
I'm having trouble with an after action script for the solaris box.
my script reads..
<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Waveset PUBLIC 'waveset.dtd' 'waveset.dtd'>
<Waveset>
<ResourceAction name='after-create'>
<ResTypeAction restype='Solaris' timeout='60000'>
<act>
#!/bin/ksh
echo "$WSUSER_accountId says Hello World!"
PATH=/usr/lib/nis:$PATH; export PATH
nisaddcred -p [email protected] -P keerthi2.example.com. des
exit 0
</act>
</ResTypeAction>
</ResourceAction>
</Waveset>
I have edited the tabbed user form to include the following field:
<Field name='global.create after action'>
<Expansion>
<s>after-create</s>
</Expansion>
</Field>
Now when i am trying to create a user in my IDM n assigning the Solaris resource i'm getting the following error..
com.waveset.util.WavesetException: An error occurred adding user 'client1' to resource 'Solaris Client'. com.waveset.util.WavesetException: Script failed waiting for "_,)#+(:" in response "" com.waveset.util.WavesetException: Script processor timed out with nothing to read and the following unprocessed text: "".
the account is created in IDM.
please help me out!
Regards
Sanjeev

Hi-
Did you ever get a resolution to this issue? I am seeing the exact same error in IDM 8.0 patch 3
Error
com.waveset.util.WavesetException: An error occurred adding user 'testusr15' to resource 'idm_client'. com.waveset.util.WavesetException: Script failed waiting for "$" in response "_,)#+(:" com.waveset.util.WavesetException: Script processor timed out with nothing to read and the following unprocessed text: "_,)#+(:".
My action script looks like this:
<?xml version='1.0' encoding='UTF-8'?>
<!DOCTYPE Waveset PUBLIC 'waveset.dtd' 'waveset.dtd'>
<Waveset>
<ResourceAction name='after-create-nppasswd'>
<ResTypeAction restype='Solaris'>
<act>
#!/bin/sh
touch /tmp/idmtest
release=`uname -r`
if [ $release != "5.10" ]; then
     passwd -l $WSUSER_accountId
     sed "s/$WSUSER_accountId:\*LK\*/$WSUSER_accountId:NP/" /etc/shadow > /etc/shadow.new
     mv /etc/shadow.new /etc/shadow
else
     passwd -N $WSUSER_accountId
fi
exit 0
</act>
</ResTypeAction>
</ResourceAction>
</Waveset>

Action in Interactive Script for IC Webclient

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