Intermitte​nt disconnect​s/severe lag

I've been experiencing severe delays in response time recently (mostly over the last week or so) every few minutes which seem to last several seconds.  This is mostly noticeable while playing online games (especially World of Warcraft) but also occasionally while just browsing the web.  I've tried rebooting my modem and my router, neither seems to solve the problem.
I started by contacting technical support on Blizzard's forums, and this is what they said:
You seem to have some dropped data, which is occurring in hop 4, or it may be asked, hard to tell right now.
But it seems like there is a jump in ms when it gets handed off from Verizon a peering partner, and may be causing the issue. You may want to contact your ISP and ask them about that, since it happens before us.
We are also investigating reports of latency issues like this with Verizon and players in your area. We have a sticky thread here in the Tech forums, that you will want to post, so that we can get more examples and investigate this further as well. That would help us.
I've included a traceroute as well, hopefully that will help:
64  * * *
Traceroute has started…
traceroute to us.logon.battle.net (12.129.206.130), 64 hops max, 72 byte packets
 1  wireless_broadband_router (192.168.1.1)  188.893 ms  0.837 ms  1.815 ms
 2  l100.bstnma-vfttp-132.verizon-gni.net (98.118.103.1)  37.982 ms  16.070 ms  6.885 ms
 3  g0-5-4-6.bstnma-lcr-22.verizon-gni.net (130.81.183.94)  7.777 ms  5.897 ms  7.452 ms
 4  * * *
 5  ge-1-2-0-0.ny325-bb-rtr2.verizon-gni.net (130.81.17.24)  19.976 ms  18.239 ms  35.981 ms
 6  192.205.36.57 (192.205.36.57)  19.470 ms  18.526 ms  17.018 ms
 7  cr1.n54ny.ip.att.net (12.122.86.6)  94.582 ms  96.442 ms  102.697 ms
 8  cr2.cgcil.ip.att.net (12.122.1.2)  99.737 ms  100.391 ms  97.778 ms
 9  cr1.cgcil.ip.att.net (12.122.2.53)  103.210 ms  99.671 ms  93.815 ms
10  cr2.dvmco.ip.att.net (12.122.31.85)  94.303 ms  94.819 ms  94.950 ms
11  cr1.slkut.ip.att.net (12.122.30.25)  103.396 ms  96.528 ms  91.606 ms
12  cr2.la2ca.ip.att.net (12.122.30.30)  96.116 ms  95.607 ms  98.718 ms
13  gar4.lsrca.ip.att.net (12.122.104.89)  94.559 ms  102.401 ms  93.560 ms
14  12-122-254-226.attens.net (12.122.254.226)  93.059 ms
    12-122-254-230.attens.net (12.122.254.230)  96.316 ms
    12-122-254-226.attens.net (12.122.254.226)  211.630 ms
15  mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246)  92.562 ms  91.834 ms  91.939 ms
16  12.129.211.38 (12.129.211.38)  97.082 ms !X * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  12.129.211.38 (12.129.211.38)  106.234 ms !X * *
25  * * *
26  * 12.129.211.38 (12.129.211.38)  92.244 ms !X *
27  * * *
28  12.129.211.38 (12.129.211.38)  96.061 ms !X * *
29  * * *
30  * 12.129.211.38 (12.129.211.38)  98.671 ms !X *
31  * * *
32  12.129.211.38 (12.129.211.38)  103.054 ms !X * *
33  * * *
34  * * 12.129.211.38 (12.129.211.38)  94.519 ms !X
35  * * *
36  * 12.129.211.38 (12.129.211.38)  116.739 ms !X *
37  * * *
38  * * *
39  12.129.211.38 (12.129.211.38)  95.823 ms !X * *
40  * * 12.129.211.38 (12.129.211.38)  92.627 ms !X
41  * * *
42  * * 12.129.211.38 (12.129.211.38)  399.917 ms !X
43  * * *
44  * * *
45  * * *
46  * * *
47  * * *
48  * * *
49  * * *
50  * 12.129.211.38 (12.129.211.38)  97.657 ms !X *
51  * * *
52  * * 12.129.211.38 (12.129.211.38)  99.736 ms !X
53  * * *
54  * * *
55  * 12.129.211.38 (12.129.211.38)  94.350 ms !X *
56  * * *
57  * * 12.129.211.38 (12.129.211.38)  98.030 ms !X
58  * * *
59  * * *
60  * 12.129.211.38 (12.129.211.38)  100.276 ms !X *
61  * * *
62  * * *
63  12.129.211.38 (12.129.211.38)  95.120 ms !X * *
64  * * *

Looking at the traceroute the latency looks to be starting after your data leaves  the Verizon network. In particular note on and after hop 7. Unfortunately as far as administration goes, we do not have control over non Verizon routers.
 7  cr1.n54ny.ip.att.net (12.122.86.6)  94.582 ms  96.442 ms  102.697 ms
 8  cr2.cgcil.ip.att.net (12.122.1.2)  99.737 ms  100.391 ms  97.778 ms
 9  cr1.cgcil.ip.att.net (12.122.2.53)  103.210 ms  99.671 ms  93.815 ms
10  cr2.dvmco.ip.att.net (12.122.31.85)  94.303 ms  94.819 ms  94.950 ms
11  cr1.slkut.ip.att.net (12.122.30.25)  103.396 ms  96.528 ms  91.606 ms
12  cr2.la2ca.ip.att.net (12.122.30.30)  96.116 ms  95.607 ms  98.718 ms
13  gar4.lsrca.ip.att.net (12.122.104.89)  94.559 ms  102.401 ms  93.560 ms
14  12-122-254-226.attens.net (12.122.254.226)  93.059 ms
    12-122-254-230.attens.net (12.122.254.230)  96.316 ms
    12-122-254-226.attens.net (12.122.254.226)  211.630 ms
15  mdf001c7613r0004-gig-12-1.lax1.attens.net (12.129.193.246)  92.562 ms  91.834 ms  91.939 ms
Lee_VZ

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