Intermittent problem saving a pdf form

I have created a 17 page PDF form in LiveCycle Es with many dynamic features, such as adding or subtracting more lines to a table.  The whole document is about 700KB ( 800 after being partially filled in) in size.  I put fillable password protection on it and ran it thru Adobe Extension, checking Basic Fill-in and Final. 
Most users are happy with it except two people are having problems saving it to their computer.  Both downloaded it from Firefox to their computers, then opened it and began typing.  Sometimes they are able to save their work and other times not.  One was able to do a Save As and rename it, but that didn't even work for the other.  One was getting an error message saying to the effect that the volume for the file was externally altered and cannot be saved.
They are both using Reader 8 or 9 and one has Vista while the other has XP.  I have downloaded the form at work and at home and cannot duplicate their problem so I suspect the problem is at their end.
Any ideas of what could be causing this?

I think have a similar question as you answered here.  But I want to just make sure I am understanding your response.
I have created a PDF form in LiveCycle and saved it as an Adobe Static PDF form.  When I supply this form to my users.  The only way they can fill it out and save it is they must have Adode ACROBAT.   The free Adobe Reader will not allow a user to fill out the form and then save it electronically.    They can only fill out the form in Reader and then print it out. Is this correct?
So any one I want to fill out the form and save it electronically will need to have Adobe Acrobat and at least the Standard addition...which costs money.

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