Internal Error: Please contact System Admin (RCIRAS0216)

Hello,
I am facing Internal Error: Please contact System Admin (RCIRAS0216) when i open the crystal report in SAP Infoview. For some users the same report is working fine. Please can any one suggest me what would be the problem.
In CMC and Infoview for admin all the reports are working fine...
Thanks
Chanukya.

Hello Chanukya,
Since the issue is intermittent, we need to look at Windows Event Viewer on the BO Server to get detail information.
Also, could you please confirm if this issue happening with a particular report or does it happen with several reports ?
- Mahesh

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