Internal Verizon Network problems - How to escalate tickets

Does anyone have a number other than the standard technical support to contact to escalate a ticket?  I have had two experiences where first line support opened an automated test ticket which supposedly found a problem that a technician needed to be dispatched.  Both were closed, and no technician ever came to the house. Last night a third ticket was opened by a rep who was not willing to transfer me to a supervisor.
I have done extensive troubleshooting and determined the internal Verizon network is experiencing 14-22% packet loss on server nsrest01.verizon.net which happens to be the primary served DNS for my area.  This occurs especially when sending ping packets 512k or larger.  Incidentally the first two hops are not having packet loss that I can detect. 
If you have a Windows box, drop to a command prompt and do ping -t -l 512 nsrest01.verizon.net  and let it run for 20 minutes and see how much packet loss it receives.  Even from other broadband providers the pings are lossy.
First line support is looking at my end of the circuit as the problem.  I have been told that I can not email any logs to support, which is rediculous.  I have spent hours of my time opening tickets, waiting for automated tests,  and waiting for technicians who did not show up.  How many of these does a customer need to open with first level support before they can be helped?

While I do not know the answer to your question, #1 I point can tell that you can test the DNS Servers http://www.grc.com/dns/benchmark.htm #2 And I point you to the post by "Kerry Liles" said at "news.grc.com" in the "grc.techtalk" area in a thread titled "Problems Accessing A Couple Of Websites" X-Url: http://www.GRC.com/groups/techtalk:231784 Xref: news.grc.com grc.techtalk:231784 http://12078.net/grcnews/article.php?group=grc.techtalk&id=231784 Quick quote ** Many ISPs cannot configure and run a proper dns service. Although it is not an easy task, it is possible to do so **
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    If not, I guess I'll just have to continue to restart my Mac every time it happens..

    With internet connections it's a daisy chain. you have your computer and who ever your connecting. ethernet or wifi. Then router and or modem. any can lag or drop a connection. When it's a router or modem unplugging them for a few seconds resets them. When you restart your computer you are kind of doing that. I've been told by my internet provider to do just that. Then you have your internet provider themselves that can have slowdowns  during certain times of the day not to mention a server you might be playing an online game through. You can also have an internet line coming into you house that is getting bad. I've gone through this. Done multiple bandwidth tests replaced modems and had the line to the house replaced. It's kind of process of elimination.

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