International Warranty Service IWS or lack of it. ThinkPad T Series T61p or upcoming T400 and T500

For the past 3 months I have been trying to buy a T61p fully configured with IWS in the US and Latin America to replace my trustworthy but aging IBM T42p.
It has been one of my worst buying experiences.
The only option Lenovo US sales offers when you call them is a type 6459 for the 15” or an 8891 for the 14” but these types do not have IWS in Latin America were I do most of my travelling. The 8891 does not even show the US in the IWS list as a country where you could get service. And Lenovo does have types for Latin America, the 6458 and 6457, but they are sold only trough outside vendors.
I was informed by a Lenovo sales person that they keep updating the IWS lists to include more countries and that I could buy the laptop with confidence. Another sales person told me all ThinkPads with IWS get the service worldwide.
I feel reluctant to buy the T61p before the list is supposedly updated and includes Latin American countries, and for the past 3 months I have not seen any changes or updates on the list of countries where IWS is offered for types 6459 or 8891. And I do check this EVERY day.
I have found that types 6458 and 6457, very similar to the 6459, do have IWS in Latin America, but Lenovo does not sell them directly, only trough vendors, and it’s very hard to find a vendor that has the exact same configuration that I need.
It looks to me as if Lenovo is not doing a good job at maintaining the list of IWS eligible countries for each notebook type. That is very disappointing. It’s also very frustrating trying to get a machine you know exists but that Lenovo does not have the tools or the will to configure and sell to you. This is also shows the lack of attention Lenovo is giving to customer care and customer satisfaction. I miss the IBM days when a customer service representative will always call you back to find out how were you treated when placing a service request or when placing an order. You have excellent machines but lack an understanding of customer satisfaction and seem not care to maintain your loyal customers.
I just got a Dell XPS, shipped in 5 DAYS with worldwide warranty and configured the way I wanted it ( I have proof of that if you need it ). However, I still would like to insist on the T61p and try to get one, configured the way I want it, with worldwide warranty…
I would like to know what Lenovo is doing so that a T61p could be bought in the US, fully configured with IWS in Latin America. It’s right next door to you…
Or maybe I should wait for the T400 or T500 and hope they will get full IWS.
Look forward to your comments and your help.
Mario Crespi

Hmmm. I have a W520 and a dock. It's been running 8.1 since it's been out.
Renee

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T420 International Warranty Service?

I bought a T420 in the US and I left it at home in Viet Nam (when I visited my parents). According to the International Warranty Service Terms And Conditions (English) my T420 is eligible for IWS in Viet Nam. When my father went to the Lenovo Service Center in Viet Nam, he was asked for the proof of travel (I prepared those for him because I read the terms), but after providing the Lenovo agent these documents (my documents), the agent refused because my father was not the original purchaser. Is this how it is supposed to be? If yes how do I transfer the ownership to my father?

veechee wrote:
It is clearly stated that a ThinkPad has an international warranty.
Have you actually read the IWS T&Cs? There are clearly stated caveats for several ASEAN countries.
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Bill
I don't work for Lenovo

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Since I was in USA I bought an iPhone5 with a Verizon conctract and they assure me that, apart from the LTE frequencies, it had to work without any problem with an Italian carrier. Indeed it worked well for 3 months but, after updating to iOs 6.1.3, the cellular network usually started to crash, to show "no service" or to show service without working. I asked the Apple store and also Verizon about this problem but no one told me how to fix this problem, indeed the iPhone results to be unlocked. Moreover I have a problem with the sleep/wake button but Apple Care told me that they can't change it because it's American even if on the website they assure that the warranty is international. Could someone help me?
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There is no international warranty for iphone, never has been.
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i am a Chinese college student, i will buy a X200 thinkpad and then i will go to Canada for study,
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thank you !!!!!

Firstly, don't buy X200 in China, it costs like 2 times more than what it would cost in USA. International warranty coverage depends on what model of the X200 you buy.
USA has the cheapest Thinkpad in the world, and Canada is certainly not much more expensive than USA, so get it Canada and that way you will get the best warranty coverage.

International Warranty for pre-configured T420

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I am interested to purchase the following laptop. I am from Singapore. The manufacturer part number is 417858U. I could not find the relevant warranty information from this or other websites. The warranty is 3 years, but I am not sure whether I will get on-site support, or whether I need to send the laptop to the repair center in Singapore/US to get it repaired. Also, whether I need to pay for the shipping myself. Could anyone in the forum help? Thanks a lot in advanced.
http://www.costcentral.com/proddetail/Lenovo_ThinkPad_T420_4178/417858U/11314507/
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Yee Kan
Solved!
Go to Solution.

Hi kohyeekan, and welcome to the Lenovo User Community!
According to the Personal Systems Reference tabook the 4178-58U has a depot repair service 3-year limited warranty (i.e. you send it to a local repair center).
The International Warranty Service page shows that 4178 models are covered in Singapore.
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I don't work for Lenovo. I'm a crazy volunteer!

Why does apple sell phones with "INTERNATIONAL WARRANTY" when they cant service the phone in India, which has been bought outside India ? Whats the use of their registered service centers ?

i got my iphone 5 as a gift from my friend when he went on a business tour to Dubai. i have a got problem with the native camera app and i contacted the customer care more then 3-5 times and they finally gave me a solution to check with the service centers avialble in my city. i went all the way there from my place and they said you cant service your phone over here since its has been bought outisde India ! then why do APPLE ship phones ? why do they have REGISTERED SERVICE CENTRES in India ? why do they sell apple products with the tag INTERNATIONAL WARRANTY ?

There is a problem insofar as you did not buy the phone.   Any warranty would therefore apply to the buyer.   What I would suggest is this ...
With the receipt in your hand, telephone the store where it was purchased. Explain the situation and ask them how you should proceed.    You may find they'll only deal with your friend but if he/she is willing, it can still be pursued in your friend's name.
Once you have agreed a way of getting it serviced you will need to return the phone, and as I suggested, by a registered post system that requires proof of delivery. Most postal services do this.
Pack the phone, preferably in its original box and surround it with extra packing. You do not want anyone to have grounds to say it was further damaged in transit.
Include a dated letter stating what the fault is and affix to that a copy of the receipt.
I hope you are successful.   Thank you for the star.

Is apple service centers in india covers international warranty?

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There is no international warranty.
Your warranty reside in the country you bought it from.
So you will need to go back to Australia to get your phone serviced.

Hi, 1. If I buy a Mac book pro in the U.S., do I have international warranty in India? 2.If I buy an apple care in the U.S how i claim the service in India?

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2.If I buy an apple care in the U.S how i claim the service in India?
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http://store.apple.com/us/product/MD012LL/A/applecare-protection-plan-for-macboo k-pro
Click “Africa, Middle East & India”, then India
http://www.apple.com/legal/sales-support/applecare/appgeos.html

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I'd like to buy an iPhone 4S in France directly from the Apple Store, not from the operators. But, I will go back to my country, Thailand. So, I'm wondering to know that there is an INTERNATIONAL warranty for iPhone, and is it valid in Thailand (warranty). Would it be able to be claimed at the iStudio in Thailand?

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I had recently purchased a iphone 5s in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?

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Get warranty services abroad

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We met the same problem: terrible warranty service!
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Why is there no international warranty option for iPhone 5?

Why is there not an option available to extend the iPhone warranty to an international warranty?
Especially with a phone that you tend to take with you whenever you travel having to go to the country you bought it originally is a pain and sometimes not feasible.
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International Warranty Service IWS or lack of it. ThinkPad T Series T61p or upcoming T400 and T500

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