T420 International Warranty Service?

I bought a T420 in the US and I left it at home in Viet Nam (when I visited my parents). According to the International Warranty Service Terms And Conditions (English) my T420 is eligible for IWS in Viet Nam. When my father went to the Lenovo Service Center in Viet Nam, he was asked for the proof of travel (I prepared those for him because I read the terms), but after providing the Lenovo agent these documents (my documents), the agent refused because my father was not the original purchaser. Is this how it is supposed to be? If yes how do I transfer the ownership to my father?

veechee wrote:
It is clearly stated that a ThinkPad has an international warranty.
Have you actually read the IWS T&Cs? There are clearly stated caveats for several ASEAN countries.
Cheers,
Bill
I don't work for Lenovo

Similar Messages

International Warranty Service IWS or lack of it. ThinkPad T Series T61p or upcoming T400 and T500

For the past 3 months I have been trying to buy a T61p fully configured with IWS in the US and Latin America to replace my trustworthy but aging IBM T42p.
It has been one of my worst buying experiences.
The only option Lenovo US sales offers when you call them is a type 6459 for the 15” or an 8891 for the 14” but these types do not have IWS in Latin America were I do most of my travelling. The 8891 does not even show the US in the IWS list as a country where you could get service. And Lenovo does have types for Latin America, the 6458 and 6457, but they are sold only trough outside vendors.
I was informed by a Lenovo sales person that they keep updating the IWS lists to include more countries and that I could buy the laptop with confidence. Another sales person told me all ThinkPads with IWS get the service worldwide.
I feel reluctant to buy the T61p before the list is supposedly updated and includes Latin American countries, and for the past 3 months I have not seen any changes or updates on the list of countries where IWS is offered for types 6459 or 8891. And I do check this EVERY day.
I have found that types 6458 and 6457, very similar to the 6459, do have IWS in Latin America, but Lenovo does not sell them directly, only trough vendors, and it’s very hard to find a vendor that has the exact same configuration that I need.
It looks to me as if Lenovo is not doing a good job at maintaining the list of IWS eligible countries for each notebook type. That is very disappointing. It’s also very frustrating trying to get a machine you know exists but that Lenovo does not have the tools or the will to configure and sell to you. This is also shows the lack of attention Lenovo is giving to customer care and customer satisfaction. I miss the IBM days when a customer service representative will always call you back to find out how were you treated when placing a service request or when placing an order. You have excellent machines but lack an understanding of customer satisfaction and seem not care to maintain your loyal customers.
I just got a Dell XPS, shipped in 5 DAYS with worldwide warranty and configured the way I wanted it ( I have proof of that if you need it ). However, I still would like to insist on the T61p and try to get one, configured the way I want it, with worldwide warranty…
I would like to know what Lenovo is doing so that a T61p could be bought in the US, fully configured with IWS in Latin America. It’s right next door to you…
Or maybe I should wait for the T400 or T500 and hope they will get full IWS.
Look forward to your comments and your help.
Mario Crespi

Hmmm. I have a W520 and a dock. It's been running 8.1 since it's been out.
Renee

International Warranty for pre-configured T420

Hi,
I am interested to purchase the following laptop. I am from Singapore. The manufacturer part number is 417858U. I could not find the relevant warranty information from this or other websites. The warranty is 3 years, but I am not sure whether I will get on-site support, or whether I need to send the laptop to the repair center in Singapore/US to get it repaired. Also, whether I need to pay for the shipping myself. Could anyone in the forum help? Thanks a lot in advanced.
http://www.costcentral.com/proddetail/Lenovo_ThinkPad_T420_4178/417858U/11314507/
Sincerely,
Yee Kan
Solved!
Go to Solution.

Hi kohyeekan, and welcome to the Lenovo User Community!
According to the Personal Systems Reference tabook the 4178-58U has a depot repair service 3-year limited warranty (i.e. you send it to a local repair center).
The International Warranty Service page shows that 4178 models are covered in Singapore.
Hope this helps!
I don't work for Lenovo. I'm a crazy volunteer!

About thinkpad warranty service for help

i am a Chinese college student, i will buy a X200 thinkpad and then i will go to Canada for study,
i really want to know whether or not the X200 i bought in China will have the International warranty service in Canada,
thank you !!!!!

Firstly, don't buy X200 in China, it costs like 2 times more than what it would cost in USA. International warranty coverage depends on what model of the X200 you buy.
USA has the cheapest Thinkpad in the world, and Canada is certainly not much more expensive than USA, so get it Canada and that way you will get the best warranty coverage.

Why does apple sell phones with "INTERNATIONAL WARRANTY" when they cant service the phone in India, which has been bought outside India ? Whats the use of their registered service centers ?

i got my iphone 5 as a gift from my friend when he went on a business tour to Dubai. i have a got problem with the native camera app and i contacted the customer care more then 3-5 times and they finally gave me a solution to check with the service centers avialble in my city. i went all the way there from my place and they said you cant service your phone over here since its has been bought outisde India ! then why do APPLE ship phones ? why do they have REGISTERED SERVICE CENTRES in India ? why do they sell apple products with the tag INTERNATIONAL WARRANTY ?

There is a problem insofar as you did not buy the phone.   Any warranty would therefore apply to the buyer.   What I would suggest is this ...
With the receipt in your hand, telephone the store where it was purchased. Explain the situation and ask them how you should proceed.    You may find they'll only deal with your friend but if he/she is willing, it can still be pursued in your friend's name.
Once you have agreed a way of getting it serviced you will need to return the phone, and as I suggested, by a registered post system that requires proof of delivery. Most postal services do this.
Pack the phone, preferably in its original box and surround it with extra packing. You do not want anyone to have grounds to say it was further damaged in transit.
Include a dated letter stating what the fault is and affix to that a copy of the receipt.
I hope you are successful.   Thank you for the star.

Is apple service centers in india covers international warranty?

I have bend problem. totally accidental. i bought it from australia.

There is no international warranty.
Your warranty reside in the country you bought it from.
So you will need to go back to Australia to get your phone serviced.

Hi, 1. If I buy a Mac book pro in the U.S., do I have international warranty in India? 2.If I buy an apple care in the U.S how i claim the service in India?

Hi,
1. If I buy a Mac book pro in the U.S., do I have international warranty in India?
2.If I buy an apple care in the U.S how i claim the service in India?
Please answer the above questions anyone knows.
Thanks in advance.

Yes.
AppleCare is global in coverage.
“Global repair coverage (1)”
http://store.apple.com/us/product/MD012LL/A/applecare-protection-plan-for-macboo k-pro
Click “Africa, Middle East & India”, then India
http://www.apple.com/legal/sales-support/applecare/appgeos.html

My T420 Review + Warranty Experience + Accessories & Upgrades

I received my T420 earlier this week and wanted to let everyone know my experiences with the machine itself as well as some accessories I purchased for it. You will see comparisons to the T400. The T400 is my SO's machine. Machine details for both are in my sig. The T420 shipped with a 500GB HDD & 4GB (4x1) RAM. This review is mainly about the T420 with the HDD installed, but with 8GB of RAM.
A little about me
As a student I mainly care about battery life, boot/ resume time, and system stability. Stability is very important to me because I take my class notes on my computer and we take exams on our computers as well. If I have computer issues during an exam, I could receive a worse grade or even fail. I fell in love with Thinkpads and the trackpoint the first time I ever used one years ago back in the era of 266MHz processors. While I have owned other laptop brands (Gateway, Acer, Compaq) it was soley because of price. I am happy to have a Thinkpad to call my own again.
For a while, I considered an x220, the x220t, and the W520. I decided I could not live with the screen resolution on the x220, the 3yr Think Pad protection + on-site was too much on the x220t ($459 vs $259 for other Think Pads), and I did not want to haul around the extra weight and size of the W520. This is my third 14" ThinkPad. I bought the machine during a sale where there was a free upgrade to 500GB HDD and 4GB of RAM. At the same time there was an extra 5% off on any T series. With those deals and the educational discount, I felt the T420 was an excellent deal.
Summary
Pros: Speed; Battery life; I do not have a screen door screen; warranty service is great; Keyboard is a joy to type on.
Cons: Louder than the T400 (T420 seems to have smaller heatsink). Mainboard, Keyboard, and Palm rest had to be replaced. Keyboard needs to be replaced again. Smelled bad when taking out of box. 14W sleeve is too big.
Review
When I unboxed the machine the fist thing I noticed was a horrible smell that I can only describe as "new computer smell" it was a mixture of ozone plus melted plastic. The 9 cell sure is a big battery. I only have a 6 cell on my T400. The 9 cell on the T420 sticks out about the same amount as the 6 cell on the T400 does. Machine feels like a good weight and very solid. Weighs 5.2lbs without the power brick (with HDD + 8GB RAM, Optical Drive, and 9 cell battery).
When I pressed the power button the first thing I noticed was that I could hear the fan. The fan on the T400 is almost inaudible. On the T420, you can hear the fan is there, but it is a quiet and soft fan noise. The T420 seems to have a smaller heat sink compared to the T400. The machine boots fast even with the HDD installed taking only about 80-90 seconds or so after applying all Windows updates. Display resolution of 1600x900 is very sharp and useful for putting documents side by side. My external monitors are 16:9 displays (2x Dell U2211h) so it is nice to have matching aspect ratios. I would prefer 16:10, but 16:9 at 1600x900 is enough pixels. Optimus works fine and allowed me to have both of the U2211h at 1920x1080 and the internal display on at the same time. I had one monitor connected through VGA and the other over display port. I do not see the screen door effect that some people have had issues with on these screens. I was very worried about the screen door, so I am glad not to have it.
I mainly use my computer to run Office, One Note, and write emails. I rarely do any gaming on my laptop. I do some image editing (GIMP, Inkscape) and both programs run fine with great speed. Machine sleeps and hibernates fine. I get great range and speed with the internal wireless card that is better than most people. Ran a graphics intensive benchmark and Optimus works great. Battery life seems amazing so far. I only used about 10% in an meeting that lasted over an hour. I was only typing during the meeting so I had the brightness turned down to 2. If I wanted to I could probably use just the battery and leave the adapter at home.
Accessories
I bought the machine with the 14W Sleeve (57Y4294). The sleeve is gigantic and does not fit right. I think it was designed to hold the machine with a 9 cell battery + the slice + the power adapter. I will check later, but I think I could probably fit the T400 and the T420 into the sleeve at the same time and it would still have extra room. I may return the sleeve and buy a different one as I was hoping for a better fit. I have no idea why they offer the 15W Sleeve during the ordering process as the 14W is huge.
Upgrades
I added an extra 4GB of Samsung RAM, an Intel 320 SSD in the 160 GB size, and an AKE USB 3.0 Expresscard 34. I planned to use the USB 3.0 express card with the 500GB drive in an external enclosure as a backup for both the T420 and T400. If I was just looking for the T420 I would simply have used the eSATA port as I feel eSATA is probably faster than USB 3.0.
The RAM works great with the factory installed Samsung RAM. The RAM was easy to install, since the cover is on the bottom of the machine. If you are upgrading both RAM slots, the other slot is under the keyboard. The HMM shows the keyboard as being held in with only one screw so it is probably easy to upgrade.
I bought the 320 because it is supposed to be as reliable as the X-25M. My Intel 320 SSD died on me within 12 hours of installing it into the machine. I experienced the 8MB bug, where the drive dies and reports as unformatted and 8MB in size, normally after an "unsafe" shutdown (as in holding down the power button/ sudden loss of power). There has been talk of this bug on the Intel Forums since June, see this post or just Google for more details about the issue many 320 owners are experiencing. My replacement 320 is here now, and I will see if I can get >12 hours of use out of it. The Intel Data Migration software did work well and it cloned the drive over and resized the partitions just fine. I was able to see speeds of up to 250MB/sec with the SSD internally. I regret purchasing the 320, and if the second dies on me I will ask for a refund and buy something else.
The AKE USB 3.0 Express Card has the NEC USB chipset. These are known to get around 180MB/sec when mounted on a motherboard and connected to a fast SSD. I saw speeds of up to 185MB/sec when connected to the Intel SSD. I am happy with the Express card. It sits flush in the Express Card slot. It does look ugly with the extra USB cable for power, but that is necessary to supply full power to a USB 3.0 device.
Warranty Service (2 Keyboards, 1 Palm Rest, 1 System Board)
When I purchased the 3yr warranty with Think Pad protection and on-site service, I never thought I would need to use it in the first week. I notice that the Trackpoint seemed a little jumpy when I first started using the machine. The first night I had the machine I was working on a project, something caused the machine to hang and it shutdown. On reboot, the machine refused to POST. My first thought was that I seated the RAM improperly, so I took that out. It did not help. I reseated the SSD, nothing. Tried the original HDD, nothing. Put the SSD back in. The keyboard had the microphone mute, speaker mute, and caps lock lights on when the machine was off. That seemed odd to me. Next day, I called up service center. It said it was in Atlanta, Georgia, but guy I spoke to had such a heavy accent I had to have him repeat everything 2-3 times. He had me run through some things and decided that the keyboard was fine, but that the system board needed to be replaced.
A friendly Tech came out and replaced the system board. System booted off of the tech's usb floppy to run a utility. Lights were still on the keyboard. Keyboard did not work. I grabbed a USB external keyboard + mouse combo from my desktop and plugged it in. USB mouse and keyboard worked fine. Tech attempted to boot into Windows. System did not recognize SSD on first two boots, third boot it worked. Odd beeping sound in Windows, put volume on mute. Laptop keyboard still did not work, and touchpad was very jumpy. Tech called to order keyboard + palm rest (touchpad) and I ran ThinkVantage Toolbox scan. Machine passed. Reactivated Windows. I then used the machine for a few hours, and then hibernated it. When I came back, it acted like the SSD was not there.
Tech arrived the next day with Keyboard + palm rest. I was very happy that the part was overnighted. New keyboard installed. Seemed like everything was working. System refused to boot off of the SSD. Put in HDD, system boots fine. I ran ThinkVantage Toolbox scan and the machine passed. A few hours after the tech left, I noticed that my J & K keys were acting odd. Turned out keyboard screw was hitting underneath them and making it hard to press down. See this thread for more. Called tech support, guy I spoke with did not have an accent and seemed like a native English speaker. Happy to have someone I could understand on the phone. Backedout the keyboard screw about halfway and now I can type normally. Tech support is concerned that the keyboard may have been damaged by the screw, so they are sending a new keyboard and a screw kit. Scew kit is backordered, so for now I just have to wait.
I have been happy with the on-site service because it is much faster than having to ship off a machine to have it repaired. I am going to look into upgrading the depot warranty on my T400 to on-site. I am chalking up the problem with the system board and keyboard to the bathtub curve and I do not see these as major issues. I wish that they would have shipped both a keyboard and a system board.
Overall I am happy with my T420 and very happy with the warranty service. I would feel confident recommending this machine with the warranty to family and friends.
When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help others with the same question in the future.
My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

Hi nibs,
Nice review. Thanks.
That screw deal is very strange. I wonder if the tech mixed up two screw sizes? Maybe there's a short one somewhere just barely hanging on. Do the screw holes on your machine have a size # next to them. Just curious.
@ seasidegator, your link doesn't work as is. The "." at the end of the sentence got included in the link.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Satellite L850-Y3110 - Question about International warranty

I bought a Satellite laptop L850-Y3110 in India which has an international warranty.
There's a problem with it now, it's cd drive is faulty and I took it to an authorized service centre in Newcastle.
It needs the cd driver to be replaced, but now Im told Toshiba wont give the part cause I didn't but it in the UK, and the person told me to go back to where I bought it from and fix it there, I wont be going back there any time soon, so thats out of the option.
My question is what's the point of the International warranty if it's going to have these kinds of drawbacks.
When I bought a laptop I wanted one which would be in warranty internationally cause Im a student going out of the country for studies, thats why I bought this one as it has international warranty and my laptop still is in international warranty.
What am I to do now?

Hi
Im not quite sure about the notebooks sold in India but the notebooks sold in Europe are covered with at least 1 year European standard warranty, valid from the date of purchase
http://www.toshiba.eu/services/standard-warranty/
This warranty does not cover repair in other countries but in case of hardware malfunction you have to visit the authorized service provider in country where you made the purchase.
To get international warranty coverage you would need to purchase an International Warranty extension: details here http://www.toshiba.eu/services/warranty-extension/
In case the International Warranty has been registered for your notebook, the ASP in UK should be able to fix the notebook under international warranty conditions.

How can I benefit of Apple's international warranty with my American iPhone in Italy?

Since I was in USA I bought an iPhone5 with a Verizon conctract and they assure me that, apart from the LTE frequencies, it had to work without any problem with an Italian carrier. Indeed it worked well for 3 months but, after updating to iOs 6.1.3, the cellular network usually started to crash, to show "no service" or to show service without working. I asked the Apple store and also Verizon about this problem but no one told me how to fix this problem, indeed the iPhone results to be unlocked. Moreover I have a problem with the sleep/wake button but Apple Care told me that they can't change it because it's American even if on the website they assure that the warranty is international. Could someone help me?
Thank you very much!

There is no international warranty for iphone, never has been.
Apple has never claimed that the iphone has an international warranty.
You would have to bring the iphone back to the U.S and then get it to Apple for service.

I'd like to buy an iPhone 4S in France directly from the Apple Store, not from the operators. But, I will go back to my country, Thailand. So, I'm wondering to know that there is an INTERNATIONAL warranty for iPhone, and is it valid in Thailand (warranty)

I'd like to buy an iPhone 4S in France directly from the Apple Store, not from the operators. But, I will go back to my country, Thailand. So, I'm wondering to know that there is an INTERNATIONAL warranty for iPhone, and is it valid in Thailand (warranty). Would it be able to be claimed at the iStudio in Thailand?

There is NO International Warranty for the iPhone. Your best bet is to purchase one in Thailand. If you purchase a phone in France, you will NOT get warranty service on it in Thailand and will have to return it to France (or any EU country) for warranty service.

I had recently purchased a iphone 5s in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?

I had recently purchased a iphone 5s with OS version 7.1.2 in Oman and had to move to India.I am facing some hardware issues with the earphone slot. When i plug in the earphone there is lot of disturbance heard. Can i get it repaired in India under international warranty?

No. The iPhone warranty is not international. You will need to have warranty service done in Oman.

I bought an iphone6 T-Mobile Contract free from US. Can i gift it to my parents in India. Will a nano-SIM card with any Indian carrier work? Will my international warranty still be valid?

I bought an iphone6 T-Mobile Contract free from US. Can i gift it to my parents in India.?
Will a nano-SIM card with any Indian carrier work? They will have to just toss away the T-Mobile SIM and put in nano sim for any Indian carrier, right?
Will my international warranty still be valid? In case of any repairs/services, can that be done in India? Will these services be charged while the phone is in warranty period?

If the phone is purchased in the united states, warranty service will need to be provided in the united states.

Get warranty services abroad

Hi guys
I brought a laptop last year in June, now I work in china.
Recently, my laptop remind me to change battery.
I wonder could I get warranty services in china? and how?
and could I replace a free battery from HP?
Thanks!

Which notebook are you using? Business or Consumer one?
AFAIK, only Business line have limited international warranty.
Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

Why is there no international warranty option for iPhone 5?

Why is there not an option available to extend the iPhone warranty to an international warranty?
Especially with a phone that you tend to take with you whenever you travel having to go to the country you bought it originally is a pain and sometimes not feasible.
In my case : when I travelled from Hong Kong to a business trip in the Netherlands and then on to the US my iPhone 5 got stolen at the airport in Hong Kong. luckily I only had a prepaid SIM for Hong Kong in the iPhone so I went online and ordered a new simlock free iPhone 5 at the Dutch online Apple store to be delivered in Amsterdam a few days later. So far, so good.
I am currently in China and my iPhone 5 sleep button broke down. As I had to be in Hong Kong last week I thought I would stop by the Causeway Bay Apple Store after making a genius bar appointment. They checked the iPhone 5 and confirmed the sleep button was broken and it would be swapped for a new one. However on checking my serial number they told me I had to go back to The Netherlands to get it fixed.... So here is a problem, I am not planning on being there any time soon.
Why is it not possible in the global economy we live in to get an international warranty?
I called Apple Care and they suggested I could try in an Apple store in North Carolina where I am due in a few weeks, but they could not guarantee they would swap the phone.
Now the end of July I am due in the UK and from what I read now an iPhone bought in any EU country could be swapped in another EU country. so that would mean I could swap it in London?
Very odd. Always travel with my MacBook Air and MacBook Pro and these do have international warranty.

I have a different story.
I got my Hong Kong version of iPhone 5 A1429 GSM in Japan(yes, complex)
It had a defective power button so I took it to an Apple Store in Japan and they gave me a replacement. Altough at first they refused to service this one so I had to try at a different Apple Store, but no problem getting serviced.
And the replacement had a battery drain issue so I had it swapped in Australia, with no problem.
And I got this iPhone stolen, so I bought US GSM version(A1428) in Australia(again, complex).
This one apparently had a problem starting up, got stuck at Apple logo even after so many restores.
I took it to an Apple Store in Australia, they refused to service this one, stating this one was made for US market only and was a different model.
So from what I understand, if it's unlocked and your local Apple Store has the same model, they still do the repair/replacement under warranty.

T420 International Warranty Service?

Similar Messages

Maybe you are looking for