Internet not functional, customer support not responsive
I got an automated call telling me my service was ready and active, however my D-Link 2750B's DSL light is still blinking red.
I've reset the router a dozen times, and been on hold with Verizon for over two hours.
Did you check the phone jack your DSL modem is connected into for Dial tone? How about other jacks? If you just recently ordered DSL you should have been required to bundle a landline service with it too, unless Verizon's back to Dry Loops again. Even if it is Dry Loop, it should give a fast busy signal.
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The first to bring me 1Gbps Fiber for $30/m wins!
Similar Messages
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RIDICULOUS customer support and invoice due to fraud - Still not resolved since April
I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck -
Customer support chat box does not show up
I want to talk to a support person, but when I click the chat option it tells me that a new window is supposed to open but it does not and I cannot get to any support....
I need to know if I can transfer my unlimited europe subscription to another subscription and I cant find that answer anywhere and now I cant get the chat....Hi, Jan1155, and welcome to the Community,
Skype is aware there can be problems reaching their customer support unit; please try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Subscriptions can not be transferred or cancelled, with a pro-rata share of the cost applied to a new subscription. Cancel the subscription you no longer need, and start a new subscription which better meets your needs. The cancellation takes effect upon the end of the subscription's term, be it one month, three months, and so on.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
Customer support not customer friendl
Is it just me or does Creative's customer support suck?
I call and the first thing they do is try to sell me extended protection on my Zen Micro!
The do not even ask what my problem is!
They ask for my email, address, phone at least 3 times!
Then they only listen to the "Easy" problem I have, not to my entire problem.
My unit is less than month old, and the headphone jack stops working, and then my computer stops recognizing the unit!
I wish I had read these forums before I ordered my MP3, I probably would have pourchased a different brand.
Overall Creative Rating on a scale of to 0 -------2My experience with Creative Support hasn't been a good advert for the company either.
The player whilst rather a good choice has proved to be the wrong buy as I can't get it repaired for love nor money and I'm only two months into my Warranty! Oh yes you can have a smaller model sir, or perhaps you'd like to have last year's model, but no sir you can't have your model repaired! I've been told that my issue will be with the hard disk and basically that will cost me the price of a reconditioned lesser alternati've. This is despite my evidence that the dri've is still functioning. I think that all my unit needs is a new case and front panel controller, but alas Customer Support will not be drawn into providing what you would like to think of as customer service! Beware! No Support for Zen Touch 40Gb, as the European support department do not have any spares for the 40Gb unit and they have no intention of attempting a repair.
My best option might be to claim on my house insurance and go buy an Ipod. I bought Creative because it saved me a few quid and offered superior battery life and more Gb per quid. But with no support now I wish I'd followed the herd! -
India customer support number not working ?
Hello Folks
I am totally frustrated with activity going on Oracle University.
I finished my OCP on Dec 11 It is been more than 48 hours I got my result
but my certification logo is not visible in the certview.
I tried calling this india customer support number that is been listed in the oracle website
1800 010 34 775 - the call is not connecting i have no clue how to contact them
I tired also creating a ticket so far no response
Could anyone let me know is there any other number to contact india Oracle support
Thanks
Guna2638616 wrote:
Hello Folks
I am totally frustrated with activity going on Oracle University.
I finished my OCP on Dec 11 It is been more than 48 hours I got my result
but my certification logo is not visible in the certview.
I tried calling this india customer support number that is been listed in the oracle website
1800 010 34 775 - the call is not connecting i have no clue how to contact them
I tired also creating a ticket so far no response
Could anyone let me know is there any other number to contact india Oracle support
Thanks
Guna
It is so frustrating for anyone trying to help you when people give some facts and not others! Specific exams taken and confirming you can see the results in certview might help identify any certification pre-requisite misunderstandings.
I finished my OCP on Dec 11 It is been more than 48 hours I got my result
- I assume this means your exam taken on 11th december is showing result passed in certview
but my certification logo is not visible in the certview.
- I assume this means the certification you expect to achieve is not showing in certview
====>>> From this information the most likely cause is that who have not satisified all the certification pre-requisites and some are missing from the oracle certification database/certview (e.g. a training requirement perhaps).
I tried also creating a ticket so far no response
- I don't have a date for this; but it can be 2-5 working days to get a response. Unfortunately patience is required.
Phone support for certifications does not happen. It is all by support tickets from certification.oracle.com -
* Creative Customer Support Do NOT Have An Official X-Fi Vista
I emailed Creative Customer Support today to ask them when I will be able to order the Official Vista CD. They replied back telling me that they do not have such a CD. What is going on here?Can someone please explain? :smileyindifferent:?Below is the email response:?[color="#330066"]Dear xxxx[color="#330066"]Thank you for reaching us at Creative Technical Support; we appreciate the opportunity to assist you.[color="#330066"]?[color="#330066"]With regard to your issue, you may wish to know that we do not have such
X-Fi Vista CD.[color="#330066"]?[color="#330066"]May I suggest that you visit the following URL address to download and
install our latest driver/firmware/application for your product.[color="#330066"]?[color="#330066"]In case if you need any clarification, please do not hesitate to contact us.[color="#330066"]?[color="#330066"]Please retain all the previous correspondence when replying to this email.[color="#330066"]?[color="#330066"]Best Regards,
xxxx
Customer Support Services
Creative Labs AsiaMessage Edited by dypsis on 06-9-200703:42 PM[color="#330066"]With regard to your issue, you may wish to know that we do not have such
X-Fi Vista CD.[color="#330066"]?[color="#330066"]Best Regards,
xxxx
Customer Support Services
Creative Labs Asia
If they were just a little interessted in computing and what the company they work for is up to, they would have known this CD is just out of the door. This is a good example of people that doesn't care?5 cent for what they do at work. And this is Asia support, that works next door to the main office!!?Patetic!!? -
HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)
I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation -
Customer Support Portal to report problems is not working
The Customer Support Portal at: https://www.adobe.com/cfusion/support/index.cfm?event=portal&loc=en_us
Is not working.
I called into installation help. The person said he could not help me and I needed to report the problem through the Customer Support Portal.
When I go there I sign in.
I select Installation Help
I select Your Products
A drop down box appears
It says Select Your Product.
The problem is it doesn't show any products to select.
Thanks,
Docfxit
PS: How can I report an installation problem to the developers?Hi Docfxit
What product are you trying to install? Acrobat? Reader? PhotoShop? LiveCycle........? Are you an enterprise customer?
If you are an enterprise customer you should have been given an email address for support
If not you can always post the questrion on the forums and we'll try to help from there.
This forum is for the online service hosted at Acrobat.com
The forum for the desktop application Adobe Acrobat (Standard / Pro / Pro Extended) is http://forums.adobe.com/community/acrobat
Tai -
Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?
Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors discovered to this discussion.
For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. -
I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanksHi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena -
File can not be extracted to a temporary folder. contact customer support (EX11). I have a PC. What is wrong?
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
I Don't Want Google & Do Want To Contact Customer Support, Not A Forum
I've seen other threads regarding this & noticed that nothing has been done. I just want to put it as plainly as possible: I don't want Google & Google Toolbar forced onto my computer without the option (like Java gives for Ask toolbar) of choosing to not have it. It seems incredibly unprofessional to try to put programs on your customers' property without their permission. At the very least, give us a checkbox to uncheck if we don't want it. Oh, and provide an e-mail to contact Customer Support. These stupid forums are useless because no one from the company involved ever responds or make changes according to the requests posted.
If so many programs didn't use Flash, I'd uninstall it right now & have nothing to do with it any longer.Uncheck the checkbox on the download page
If you don't see such a checkbox, please post a screenshot of that page. -
Customer Support not helpful. Cancellation even though card is updated!
I chatted with customer support 3 different times and updated my credit card info on file twice (which is ridiculous). Somehow Adobe was using my mailing address (on a whole other section of my profile account) for the billing on the credit card even though the billing address was right there next to the credit card number, etc. Not my fault the payments didn't go through. The customer support team appeared to have a helpful attitude, which is great. But then ultimately did not help me out. They said they'd have someone call me in the next 3 hours and no one did.
I had all my info right, yet Adobe was not charging my card to keep it from canceling.
My current Cloud membership is cancelled. This is not my fault. This is complete *********! I've got clients to serve today and I'm already behind.
Chat is no longer helpful and where the hell is a phone number to talk to someone, and on top of that, an american.
I expect some royal treatment now. The facts are I addressed this at 3 separate times with pleeeenty of time before the cancellation would take effect. I updated my credit card not once, but unnecessarily twice (as asked). I asked Adobe to charge my card right now and they didn't.
I called my bank and they showed the charge attempts:
May 3 - tried $54.11 and it declined because of the wrong zip code. (Not my fault.)
May 3 - tried $1 and that approved because used the correct address and zip code. (Not my fault.)
May 4 - tried once (unknown $ amount) and it was declined because incorrect zip code (Not my fault.)
May 4 - tried $54.11 declined because incorrect zip code (Not my fault.)
May 5 - Tried $1 - approved (because of correct address and zip code) Yay!! You did it! But why not charge me again for the full amount so my account doesn't get cancelled. Come on!
Please do what's right, Adobe. You know how to contact me.Yes, I'd like further assistance. I had asked your team to help me update
my credit card information after your online system was not actually
working correctly. I had updated my billing information twice, as asked
by customer service. I called my bank to see what was going on. They
found the 4 or 5 charges that I listed in the discussion. I didn't want
my subscription to cancel because I have pressing needs to fulfill things
for clients. I had to start a new subscription (even though your team said
that my card should be updated and working -- this was said to me in a few
phone calls several days before cancellation), which NEVER should have
happened in the first place… because it wasn't my fault that my card was
not being charged.
I want adobe to give me 6 months free of subscription because I should
NEVER have had interruption in my service. I nearly got screwed and
potentially could have lost clients, my job… and thus unable to pay rent
and feed my family.
Please do the right thing.
Thanks,
Loren
918-237-5011 -
There is a new format for iTunes since the last time I used it and I am really upset right now. It tells me to answer security questions which I don't remember having to answer before to purchase music, It is asking questions which I am sure I never gave answers to so it is rejecting my purchase. It then tells me to call customer support, which I do, but then it will not allow me to talk to a live person unless I pay $20!!!!! That is a bunch of bull if I have to pay $20 just to ask about this new format!!!! Where can I go for help now? Will a store help me with these so called "security" questions I never answered?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?
It all comes down to contact iTunes customer support for assistance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
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