Internet outage - no wan coax light

Lost power over a week ago, when power came back tv service was restored, however no internet connection. Technical support sent me new router, same thing no internet. I rebooted the system by unplugging everything and disconnecting backup battery. Finally, Internet. Fast forward a few days, no internet. Router does not recognize coax cable. All TVs work, if I substitute coax cables nothing. If unplug directly into wireless still nothing. Call verizon again, they send another router. Still does not recognize coax. I have rebooted everything several times. Please help!

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

IPv6 is active now WAN Coax light off

IPv6 active? WAN Coax light off
‎08-09-2013 02:17 PM
It seems that Verizon has activated IPv6 in Garland Texas. It appears to be enabled in my router settings and on my PC using ipconfig.
But as I was trying things out I noticed my WAN Coax light on my router is off but everything is working normally. Connection speed is good and no problem accessing the Internet. Is this a problem?
I recently added another MI424wr to a coax in another room but it's configured as a bridge, not a router. And I'm sure the Wan Coax light was on earlier.
I also looks like Verizon sent an update to the router sometime last night.

Curious if its really active.
Could you do a test with one of the IPV6 test sites e.g.
http://test-ipv6.com/
Its been active on my local intranet for awhile but except if i use a tunnel its not been active for internet access.

No internet access, wan port light does not glow solid

Hello,
I can set up a wireless network with my Airport Extreme but I can't connect to the Internet through it.
The light above the wan port does not glow solid when a cable is attached between the base station and the cable modem.
(Sometimes the Wan port light will glow solid for a few minutes but then it will go out.)
I've tried several Ethernet cables but no go.
I've also tried resetting the Airport to its factory settings.
Does this mean that the Wan port is bad?
Or is there a fix for this issue?
Any help would be most appreciated.
Thanks!
Mike

Hi Bob,
I don't know how to pull a cable modem's internal battery.
I can "hot swap" my airport express in and everything works fine.
But my airport sprang back to life last night!
(I got up during the night and set it up again on a whim.)
Everything was working great!
(even my Mac mini which is connected to an HDTV was able to connect to the Internet wirelessly)
But then I needed to unplug the modem and base station (to arrange the power cords) and then no Internet again.
I powered everything down and went back to bed.
This a.m., I reset the airport extreme (hard reset), powered everything back on and still no Internet.
I keep getting the "Nothing is connected to the Ethernet Wan port" message when the cable connection is secure.
Thanks for your help!
Mike

Linksys SPA2102 does not reconnect itself after an Internet outage

I have the SPA2102 VOIP adapter. It is connected to my router through one of it's ports. When my internet goes out, obviously I lose my phone. But when the internet comes back up, the SPA2102 does not reset itself. I have to unplug it and plug it back in to reconnect to the internet.
Is there anything that can be done to have this automatically reset if the internet goes out?

In some other cases , you even need to power cycle the whole network just to get the internet back working which is more frustrating, but this does not happen on all SPA's on the same setup I guess. There's no specific parameter to make the unit automatically reset after an internet outage. Try setting a valid static IP on the WAN side of your SPA2102, setting DNS using the IP of the main router sometimes work or you may try using universal DNS. Check also the firmware version.

Airport Express 2nd WAN Port light always on, even when nothing is connected.

My Airport Express 2nd WAN Port light always on, even when nothing is connected.
Is this normal? The Airport utility also said that I didn't connect anything to the port - when there is a lan cable connected from the main Airport Extreme.
The computer can connect to the WiFi from the Airport Express properly, but with blinking yellow and no internet connection, also it cannot obtain the ip address.
After setting the Airport Express to the Bridge mode, the computer cannot access to the Airport Express anymore, with "Connection Time Out" error.
The Airport Express was 3 days old, and was working properly until today. There is also one blackout today because of the storm.
Had reset the Airport several times, didn't solve the problem.

Hi again. That is a good idea. Check if router can grab an ip from your modem since wireless local connection through the router is working. If it can grab an ip and works fine on wireless, then you might have a problem with the ethernet ports. You might want to try assigning an ip address on the wired connection and see if ip of router is pingable. If really not working at all, possibility that router is not working properly anymore.

Wan Coax Link Down. Wan Coax Link up

About 2 weeks ago I had this problem where the Wan Coax Link would drop and come back up instantly every 15 minutes or so, all day, everyday. I verified this by looking at the router system logging.
1. I got a shipped a new rounter on 7/22. That did not fix the problem.
2. I had a tech come out on 7/24. The ONT got replaced and he took the coax from the tv and plugged it into the router (router coax into TV). That did not fix the problem.
3. Sunday(7/25) another tech came buy. I was not home for this, but he messed around where the splitter was by all our coax connections. It did not seem to fix it.
4. About an hour after he left I unplugged the router and connected it directly to the ONT with a Coax. My connection only dropped once in 2 hours. Ok, so I put the router back in its original spot inside the house. Only got one disconnect in about 6-7 hours. Not sure what's up with that.
5. Internet has been working ok. Link would only drop a couple times a day.
6. Now tonight (8/2 10:00PM PST) I get home and start playing a game and using MSN. I notice I get dc'd. Log back in and get dc'd again a few minutes later. I check the log and the Coax link has been going up and down since 6:21PM PST till Midnight. It was going down every minute till 7:33PM PST. The disconnects slowed down since 7:33 and it goes down every 10-15 minutes like it normally did before 7/25. Has stopped disconnecting for about an hour from midnight to 1AM, but it has started back up again with continuous disconnects every 5-20 minutes.
What could this problem be?
Thanks
Whittier, California

My problem is not as sever as yours but I get unexplained WAN droppage every week or so. There is no apparent correlation to anything occuring in my home or neighborhood. This is a problem since I host business servers in my basement and require good QoS. I am still investigating whether this is a router issue or a Verizon service issue. If the latter, I am unsure why the router does not automatically reacquire its WAN IP.

Apple Mail not working after internet outage.

10.9.5 Mail not working after internet outage. Connection doctor shows everything green. Other apps connecting to internet fine. Mailboxes show online. I can login and get mail via web iCloud.com. But Mail app will not send or receive. Tried rebooting Mac, and restarting Mail. Tried Rebuild. Second day with this problem.

Troubleshooting Apple Mail
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages

In Airport utility my internet has a little yellow light on next to it.

Ok, so I installed the apple airport, but when i go onto airport utility on my computer my internet has a little yellow light on next to it. What does it mean?

Click it. AirPort Utility will tell you the reason.

Internet outage this morning

Verizon internet service was down in College Park for several hours this AM (3/19/12). Explanation?

is there one single phone # I can call about verizon internet outages?
Notice at night (after 10PM) lately it is often down.

Software update causes internet outages

I have had this issue 3 times. Jetpack asks for software update and once the update is complete, intermittent internet outages occur. Any way to roll back software or wipe the SD card and start again and not accept the software update.

Its a
Jetpack™ 4G LTE Mobile Hotspot™
and I have done all that and talked to Verizon. I have a different model jetpack that works perfectly fine so I know its not my location, my PCs or any other variable. I am on my 3rd JetPack under warranty. It seems that until the software update is done, the jetpack works fine. What I am trying to figure out is does the software upgrade go to the SD card or the firmware of the jetpack. If its to the SD card, I saw somethign about reformatting the SD card, however I am not quite clear how to do this as I don't see it as a drive when I connect the jetpack to my laptop. Just looking for other options. This really needs to go to Pantech but I don't have any power there.

Another case of intermittent internet outages

For approximately the past 2 months, we have been experiencing periodic outages of our internet connectivity lasting minutes to hours. Based on ongoing logging of ping times to www22.verizon.com, these episodes last for minutes to hours and are frequently preceded by periods of increasing network latency. These episodes only affect the connection to the internet whereas connections within the house (between computers/devices/printers) remain completely functional with no latency. This is also NOT a WiFi problem as the connectivity to the internet affects computers connected via ethernet and WiFi the same.
Turning the Actiontec off and back on restored internet connectivity some of the time.
More recently, I tried disconnecting and reconnecting the coax from the ONT to the Actiontec and that reliably restores internet connectivity.
At no point have either the ONT or router shown an error condition (all lights are green).
There has been nothing in the Actiontec logs that suggested an error on the part of the router.
We have about 16 devices on the network and all of those that access the internet are affected the same (Mac laptops, Windows laptop, Mac desktop, Linux-based HTPC, 2 phones, iPad, iPod, Wii, TV, Blu-Ray.)
As I mentioned, we have been monitoring the connection using Cacti (www.cacti.net) to characterize the outages and they occur as described (usually increased latency followed by an outage). Based on these logs, the episodes only occur when we are actively using the network - i.e., not in the middle of the night or middle of the day on week days when no one is at home.
We have contacted Verizon about 8 times regarding this problem without resolution. This has included 3 separate visits by technicians to the house. Here is what has been tried so far:
Reset of the router to system defaults - no help.
Use of alternative DNS servers on the router - no help.
Replacement of the router with a new model (MI424-WR rev. F, original was rev. C) - no help.
At the second visit by a Verizon technician, the ONT and its power supply were replaced - no help.
Also at the second visit, the technician contacted Tier 2 support and the voice on the phone mentioned that he could see errors on some piece of Verizon hardware and that he would "monitor" the connection but this did not solve the problem. Verizon makes it very hard, if not impossible, to contact Tier 2 support by calling Tier 1 support so we had no way to follow up with Tier 2 to let them know that nothing was resolved - no help.
The third technician visit was supposed to include a "supervisor" (but did not) and resulted in no new ideas - no help.
In an effort to avoid a conversion back to Comcast (after ~5 years of otherwise great service with FiOS), I purchased a new Netgear router and set up the Actiontec as a bridge (http://www.dslreports.com/forum/r17679150-Howto-make-ActionTec-MI424WR-a-network-bridge) - no help.
After all of this, I am convinced that the problem lies somewhere with Verizon but don't know how to get them to do a more thorough evaluation. I base this on the fact that we never lose connectivity within the house and that even configuring the Actiontec as a bridge did not have any effect.
This problem (or one like it) has been described several times in these forums (search "intermittent" under FiOS Internet) and only some of those have been resolved. Of those that have been resolved, none apply as we have tried all of the things that worked for them.
I do not relish the thought of having to make the conversion back to Comcast so I am hopeful there may be some wisdom in this group about how to diagnose and resolve this.
Thank you for your time.
Under "normal conditions":
> traceroute www22.verizon.comtraceroute to e3.g.akamaiedge.net (96.17.80.29), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 1.193 ms 0.856 ms 0.621 ms
2 l100.bltmmd-vfttp-14.verizon-gni.net (72.81.130.1) 37.896 ms
    g0-5-2-3.bltmmd-lcr-22.verizon-gni.net (130.81.185.154) 22.380 ms 17.189 ms
3 so-6-1-0-0.phil-bb-rtr2.verizon-gni.net (130.81.199.4) 42.495 ms 23.998 ms 25.223 ms
4 0.xe-3-0-2.xl4.iad8.alter.net (152.63.3.57) 37.453 ms 31.728 ms 32.472 ms
5 tengige0-7-1-0.gw1.iad8.alter.net (152.63.35.149) 25.323 ms
    0.tengige0-5-4-0.gw1.iad8.alter.net (152.63.33.45) 24.612 ms
    tengige0-5-2-0.gw1.iad8.alter.net (152.63.39.2) 24.493 ms
6 teliasonera-test-gw.customer.alter.net (63.65.76.190) 45.077 ms 94.770 ms 27.457 ms
7 * * *
When the network is running slow (note the 3 seconds it takes to make the hop from the router to the first verizon-gni.net device):
> traceroute www22.verizon.comtraceroute to e3.g.akamaiedge.net (23.13.144.29), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 1.015 ms 0.796 ms 0.698 ms
2 l100.bltmmd-vfttp-14.verizon-gni.net (72.81.130.1) 3215.652 ms
    g0-5-2-4.bltmmd-lcr-22.verizon-gni.net (130.81.49.2) 2604.465 ms 3744.747 ms
3 so-6-1-0-0.phil-bb-rtr2.verizon-gni.net (130.81.199.4) 4497.496 ms 1936.037 ms 4111.997 ms
4 0.xe-3-0-1.xl4.iad8.alter.net (152.63.3.69) 3629.679 ms
    0.xe-3-0-2.xl4.iad8.alter.net (152.63.3.57) 4904.304 ms *
5 0.ae4.br1.iad8.alter.net (152.63.33.121) 3949.525 ms 4127.460 ms 3847.150 ms
6 te7-4-10g.ar3.dca3.gblx.net (64.212.107.157) 2395.500 ms 2421.707 ms 820.626 ms
7 lag17.csr2.dca3.gblx.net (67.16.149.161) 3068.382 ms 3244.508 ms 1251.021 ms
8 ip-64.214.129.106.gblx.net (64.214.129.106) 333.409 ms 1166.857 ms 674.483 ms
9 * * *
When there is no connectivity, the trace stops at the router or we are unable to resolve the host name.

Thansk fro the link but all you did was provide me the live chat support link, which I have already done. I have already contacted Verizon and they have replaced the Router and tomorrow they come to troubleshoot the ONT, but I dont believe the problem lies within my house, as I think the problem exists on the FIOS network outsike my home.
Please assist in getting my case escalated with FIOS support.

Internet outage in southwest michigan

We have had some weather issues here and we have not had internet for over a day. Is there an outage?

Find out who your provider is, as I believe all of Michigan was in fact sold to Frontier back in the summer. Speedtest.net's GeoIP provider probably hasn't updated their database yet to reflect the changes, or Frontier hasn't moved you over to their network entirely if that's the case. Try a WHOIS at http://whois.arin.net on your IP address and see if it says "Frontier Communications of America" as the owner, which you can get at http://www.whatismyip.com/ . Please make sure that you do not post up that IP address. This will be doable if your connection is working.
Otherwise, can you describe to us what exactly the modem is doing? Is the DSL light flashing? Is the DSL light solid and the Internet light red/out, or is the Internet light Green but you cannot transfer anything?
========
The first to bring me 1Gbps Fiber for $30/m wins!

Internet outages in Gaithersburg, MD

Internet has been down since Sunday morning (7/17). On the phone troubleshooting for 90 minutes on Sunday, 30 minutes yesterday, now they confirm some type of outage.
Anyone else having problems?

If your phone service is completely down but the DSL is remaining online but at a slow rate, it's possible one of the two wire pairs somewhere along the line might have broken. DSL can operate on one wire, however it's distance is severely reduced due to the second cable being broken, which increases the amount of electrical interference that the line regularly receives. Normally that interference doesn't bother DSL, but a wire pair that is out of service will take DSL service out no matter how long the fault is. I've seen DSL circuits fail to sync up with only 30 feet of a single wire running by a flourescent light. It took connecting the second wire to completely eliminate that interference to allow the modem to sync.
Have you check to verify that your phone services works out at the NID, or no? If it is down at the NID when you connect a wired phone to the test jack, complain to Voice Repair since service outages if it's due to bad wiring should be corrected as soon as possible (meaning no more than 24-48 hours). If it works fine outside, you have an issue inside.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Internet Outages with DSL Service

Hello,
Below is my experience over the past month with Verizon and my DSL problems. If anyone has any ideas on the next path I can take it would be appreciated.
Around mid-May started having problem of internet light going out and being unable to connect to the internet.
May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house. The light was on during his tests. Gave the signal an A grade and said things looked great. He said to try and connect with him when the light went out so he or the right team could run some tests. We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
June 8th - In the meantime scheduled a second service call since the problem was not resolved. A technician, {edited for privacy}, came to the house. I informed him of everything to date and he spent about 30 minute at the central box running tests. He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out. He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved. He also said {edited for privacy} would be the person to speak with if it was not fixed.
June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem. He said he would follow up once there was a plan or resolution but to date have never received a call.
June 15th – June 23rd – Was out of town on vacation.
June 24th – The internet light cut out again.
June 25th – Called Verizon support to request a new modem to see if that was the issue. In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network. They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

FIOS Internet Outage in whole of NJ

Hi folks,
Would greatly appreciate if any one can confirm this...
Is it true that whole of NJ is facing FIOS outage right now... I.e. 2011/06/14 1930 hrs EST and outage still continuing...?
Just got off a call with support after being on wait for 45 minutes due to high call volume, and I was told there that outage area is entire NJ and there is no ETA.
I asked where I could find status of this outage on internet and I was told by the support person that she does not know about it. Hence I asked what are the best ways to find out the status and I was told
a. Try going to verizon.net in the morning and if I am able to get there that means internet is back up
b. Call the same support number...
Is Verizon really serious in this day and age with what I have been just told???? No ETA.. No status etc....
Frankly speaking... I am a unhappy camper due to such a response!

jsnj wrote:
Tonya,
Thanks for follow-up. I did receive a call after 14 hours of outage that my problem may have been fixed. However as you can see it does not enable an individual to plan ahead of time and thus my suggestion to Verizon is to
a. Proactively inform impacted customers that Verizon detected an outage and is currently working on its resolution. This will help Verizon in reducing the number of calls to their support center and help customers by their not having to waste time and wait for 45 minutes as I did.
b. Provide an ETA as to when the issue is expected to be fixed. I understand that it may not always be possible to estimate this accurately but, a ballpark would work as well, as it will at least allow people to plan ahead of time.
Thanks!
How do you propose that they inform customers? If the internet service is out, a website or an email would be ineffective for most since they couldn't access it. I certainly don't want a phone call at noon telling me that my internet isn't working (I work nights), and I'm sure you wouldn't want one at 3 AM. Snail mail would take so long to arrive that the outage would most likely be over before it was received.
I'm not saying they shouldn't have an easy way for customers to find out when there's an outage, but the logistics of a proactive notification are a nightmare.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Internet outage - no wan coax light

Similar Messages

Maybe you are looking for