Invalid Serial Number - new Hard Disc

I experienced that my HD suddenly was completely dead some time ago so I replaced it with a new one. As I had a licence for Adobe Photoshop Elements 10, I downloaded the files and found the serial number at My Adobe. The problem is that the installation doesn't succeed and I get the message that the serial number is invalid. I know for a fact that I have written it correct. What may be the reason for this? As the HD is dead it is impossible to deactivate it there...

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues. They can manage deactivating the original installation and they might be able to deal with the serial number problem as well if it persists. You should check to make sure you downloaded the same version as the one you own.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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Invalid Serial Number (PSE 10 Disc Version

I recently had my laptop stolen, so I purchased a new one. I tried to install my Photoshop Elements 10 on my new laptop with the discs and it asked for the serial number which I entered and it says that it is invalid. Can I not install it on more than one computer? I only ever installed it on the stolen laptop. I spent a lot of money on it and it would be really sucky if I couldn't install it on more than one device.
I'm not sure what I'm doing wrong. the serial number is on a white sticker on the back of the box right?

Here is some info regarding how to find the serial number...
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
If you continue to have an issue you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

How to find my FCE serial number / new Hard Drive

I recently replaced my hard drive and I had my serial# written down on my install disk but it did not work when I tried to re-install. On my external drive I found a Final Cut Express system id showing the product registered to me. There are some characters that look like a serial number but they do not work either. Most likely I never registered FC, so I am not sure if calling Apple will help.
Anybody know where I could locate the serial number that may be hidden somewhere on my external drive?
Thanks

Thanks for the replies. The serial# stickers are gone. I had written the serial numbers on the disk and they did not work when trying to install. I must have written the numbers down wrong which I find strange b/c I am ususally very careful.
Since I installed a new HD, FCE is not on this new hard drive and no way for me to launch to get the serial#. On an external drive I found the system id file, but no luck there either.
Any other ideas how could I get this done without buying FCE again?
Thanks

Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number. Why?

Reinstalling FCP in new Macbook Pro Retina from time machine backup. Have all serial numbers back to FCP1 but I am warned I have an invalid serial number. How can that be! I need to install and use this weekend.
Thank you in advance for the help.

How, exactly are you doing this?
When I restored my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers. This time was the same with the exception of:
I did not enter an invalid serial number, I tried all the numbers I have. But none of them worked.
I will try to install from discs.
Thanks for your help.

Had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")

had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")? Account is active.

Is it by any chance asking for a "qualifying serial number"?

Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?

Have lightroom 5 hard copy and just got a mac. downloaded the trial version of LR5 from the web, but it will not take my serial number. gives me an invalid serial number error

i have had lightroom 5 for some time now, and have used on my pc. I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site. Once installed, i tried to key in my serial number.
I get an invalid serial number error.
has anyone ran into this before?

Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

Error "The serial number is not valid for this product" | Creative Suite

Invalid Serial Number for New, Sealed Photoshop CS5 Program?

Hello,
I am trying to install a new sealed Adobe Photoshop CS5 Extended product which I bought of ebay.com for a class I am taking with International Webmasters Association. The product was purchased new in a sealed box but I get the error for an invalid serial number when I try to activate. The PN: 65073432. PHSP CS5 Win RET. Please help me be able to take my course and activate the expensive program I purchased.
Thank you.

You not addressing Adobe here this is a user forum. You need to contact Adobe customer service via chat or Phone to find out if you sealed box was produced by Adobe or not. There are many scams out there.

Old computer died, can't activate Lightroom on new computer. Invalid serial number error.

My old computer fried. Obviously, didn't deactivate Lightroom. Installed Lightroom on new computer but can't activate... getting invalid serial number error. Trying to get thru to Adobe is a joke. Help.

Most likely, you downloaded the Creative Cloud version of Lightroom which will not accept your serial number. You need to uninstall it, reboot, then download the standalone version of Lightroom and install that.

Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised.

Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised. Then I check by using IMEI, "our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. What is replacement product really is? I am still confused. Is it recondition product?

You purchased this iPhone today from where?

Invalid Serial Number when installing Acrobat 9 on new PC

Invalid Serial Number when installing Acrobat 9 on new PC

I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

CS2 Installs successfully on Windows 7 but says invalid Serial Number

Hi all,
I just bought a new Dell with Windows 7. When I installed the CS2 Premium software, it accepted my serial number and it also activated the software successfully at the end of installation. When I check my online Adobe account, it shows the activation. It's only when I actually go to use the apps that I get the message that it thinks I have no or an invalid serial number. I'm wondering if Windows 7 is storing the info in a different place or format. Anyone have any suggestions? Adobe no longer supports CS2 and definitely not for Windows 7.
Thanks for your help,
Scott

I had same problem. Adobe support (tech support and customer service) are no help. Try this. Deactivate and uninstall the program on your new Windows 7 pc. Then create a new folder on hard drive called " Program Files CS2" or any other name. Do not use the "Program Files" or "Program Files (x86) " folder and do not create a folder with () brackets in the folder name.
After installation, program should come up and not even ask you to "Personalize" it with your name and serial number.

Invalid Serial Number error installing Acro 8

I purchased Acrobat 8 a few years ago. Hard disk crashed. Now trying to download/install on new hd. Picked the only option on "Other Downloads" screen. After download it ran. I copy/pasted my SN from "My Products" screen when prompted so no typos are possible:
Serial: [removed by moderator - never share publicly](as shown on My Products screen!)
InstallShield installer says "Invalid serial number". I tried many times, with and without dashes. I don't remember if I bought "Pro" version or not because "My Products" doesn't show that information. I think it's trying to install "Pro" and maybe thats the problem? But there is no option to download a "non-Pro" version! It only shows:
Version 8
Platform Win
Registration date May 7, 2007
Help!
(No thank you, I do not want or need higher versions unless provided for free!)

You should to contact Adobe Support either by chat or via phone when you have serial number and activation issues. In this case they may at least be able to tell you if it is a version issue. I don't know if there are any options to download a Standard version that old. But if so, then the page to find it on would be... http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Invalid Serial Number - new Hard Disc

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