IOS 8.2 missing and duplicate ringtones

Just upgraded my iPhone 5s to iOS 8.2.
Several purchased ringtones went missing.
Went to itunes.com/restore-ringtones
Now I have a mix of triplicate ringtones, duplicate ringtones, and single ringtones.

Correction … http://itunes.com/restore-tones

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Missed and duplicate events with Continues Query Cache

We have seen missed events and duplicate events when we register to receive events (using Continues Query Cache) on an entry in the cache while the entry is updating.
Use case:
Start a Node
Start a Proxy
Start Extend Client
Implementation of the Extend Client
Create Cache
Add Entry to Cache
Initiate Thread 1 {
      For each ( 1 to 30)
          Run Update Entry Processor on cache entry; Entry Processor increments the Cache Entry value by 1
Initiate Thread 2 {
     wait until Cache entry is updated 10 times
     Create MAP Listener {
          For Entry Insert Event {
                        Print event
               set Initial value = new value
          For Entry Update Event {
                        Print event
               set Update value = + 1
     Initiate Continues Query Cache (cache, Always Filter, MAP Listener)
Start Thread 1
Start Thread 2
Waits until Thread 1 and Thread2 are terminated
Expected Result = read the value of the entry from cache
Actual result = Initial value + Update value
Results we have seen in two tests_
Test1: Expected Result > Actual results: Missing events
Entry Inserted Event: MapEvent{ContinuousQueryCache inserted: key=1, value=UpdateObject [intNumber=1, longNumber=13]}
+Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=13], new value=UpdateObject [intNumber=1, longNumber=15]}+*
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=15], new value=UpdateObject [intNumber=1, longNumber=16]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=16], new value=UpdateObject [intNumber=1, longNumber=17]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=17], new value=UpdateObject [intNumber=1, longNumber=18]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=18], new value=UpdateObject [intNumber=1, longNumber=19]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=19], new value=UpdateObject [intNumber=1, longNumber=20]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=20], new value=UpdateObject [intNumber=1, longNumber=21]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=21], new value=UpdateObject [intNumber=1, longNumber=22]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=22], new value=UpdateObject [intNumber=1, longNumber=23]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=23], new value=UpdateObject [intNumber=1, longNumber=24]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=24], new value=UpdateObject [intNumber=1, longNumber=25]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=25], new value=UpdateObject [intNumber=1, longNumber=26]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=26], new value=UpdateObject [intNumber=1, longNumber=27]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=27], new value=UpdateObject [intNumber=1, longNumber=28]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=28], new value=UpdateObject [intNumber=1, longNumber=29]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=29], new value=UpdateObject [intNumber=1, longNumber=30]}
Expected Result: 30
Actual Result: 29
Issue:+ Event on 14th update was not sent
Test 2: Expected Result < Actual Result: Duplicate events
Entry Inserted Event: MapEvent{ContinuousQueryCache inserted: key=1, value=UpdateObject [intNumber=1, longNumber=13]}
*Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=13], new value=UpdateObject [intNumber=1, longNumber=13]}*+
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=13], new value=UpdateObject [intNumber=1, longNumber=14]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=14], new value=UpdateObject [intNumber=1, longNumber=15]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=15], new value=UpdateObject [intNumber=1, longNumber=16]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=16], new value=UpdateObject [intNumber=1, longNumber=17]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=17], new value=UpdateObject [intNumber=1, longNumber=18]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=18], new value=UpdateObject [intNumber=1, longNumber=19]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=19], new value=UpdateObject [intNumber=1, longNumber=20]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=20], new value=UpdateObject [intNumber=1, longNumber=21]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=21], new value=UpdateObject [intNumber=1, longNumber=22]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=22], new value=UpdateObject [intNumber=1, longNumber=23]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=23], new value=UpdateObject [intNumber=1, longNumber=24]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=24], new value=UpdateObject [intNumber=1, longNumber=25]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=25], new value=UpdateObject [intNumber=1, longNumber=26]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=26], new value=UpdateObject [intNumber=1, longNumber=27]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=27], new value=UpdateObject [intNumber=1, longNumber=28]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=28], new value=UpdateObject [intNumber=1, longNumber=29]}
Entry Updated Event: MapEvent{ContinuousQueryCache updated: key=1, old value=UpdateObject [intNumber=1, longNumber=29], new value=UpdateObject [intNumber=1, longNumber=30]}
Expected Result: 30
Actual Result: 31
Issue:+ Event on 13th update was sent in Insert and Update events both
reg
Dasun.

Hi Paul,
I tested with 3.7.1.4 and 3.7.1.5. In both versions I can see the issue.
reg
Dasun.

ICloud Address Book and Calendar not syncing. Missing and duplicate entries. Help.

I have duplicate entries in Address Book. I have missing entries on other devices. For calendar it just doesn't sync.
What I've done to try to fix it:
1) I signed out of all my devices from iCloud and MobileMe.
2) I then deleted all the the cache files in Library and any iCloud folders I could
3) I deleted all the address book and calendar entries on each device.
4) Went back and deleted anything in Library and caches.
5) I looked at iClould.com and confirmed they had entries in Address Book and Calendar.
6) Signed back into iCloud on each device.
7) All the devices then began to populate.
Trouble began:
1) Some Address Book entries are missing on devices.
2) iClould has multiple entries for the very missing contacts! All cutting off the notes field at different places!
3) It won't sync the missing contacts present on iCloud but not the device.
Help.

Solved it myself. What I did:
1) I have four Lion OS and two iOS devices.
2) I kept one computer with the complete address book I wanted to start with but disconnecting it from iCloud's Contact sync via Apple Menu > System Preferences > iCloud uncheck Contact Sync
3) Logged into iCloud.com and deleted all the contacts and groups manually ( many keyboard shortcuts worked )
4) On the main computer, using textedit, I replaced semicolons I was using to delimit items in the notes field with backslashes.
5) Once I confirmed all the other computers and devices had no entries in Address Book, on the main computer I turned back on iCloud Contact syncing. It worked. Correct count of entries and no more breaking notes at the semicolons!
6) Immediately all the other iCloud computers and devices updated to the correct notes! Finally.

Missing and duplicate entries in the calendar

I'm a long time (1997) Palm user who's moved to a BB 8330 last month. I can't seem to get calendar syncing to work correctly. In some instances, I am missing items on Outlook. I often have duplicate entries on the handheld. I've searched the forums and there seem to be similar issues and the solutions appear to be around Service Books, but I'm not confident I have a clue how not to lose lots of info.I also cannot seem to find information that explains the relationship between email addresses & calendar (I don't see why there should be any!!!)
Scenario (trying to answer up front the questions from other forum posts):
I am using Outlook on my home computer to manage my personal calendar. I do not have an email account associated with Outlook.I have set up 2-way sync with Outlook for calendar, tasks & contacts
My work uses Lotus Notes. I have set up one sync to the handheld only from the Lotus Notes calendar
The only email account configured on the BB is a gmail account (which is not associated with either calendar). I originally set this up via the wizard, then removed it, but added it back (under Email settings) when I discovered I couldn't send email from the Address book without it. I actually prefer google mobile for email management since it modifies the server state as well. Not sure if the add/remove/add sequence has somehow messed up the calendar?
I have checked under Calendar > Options and two calendars appear. Based on the color associations it appears that Device Default is associated with Outlook personal calendar & my gmail account is associated with the Lotus Notes calendar entries. As far as I know I did not create these associations.
Checking under Options > Advanced Options > Default Services, I see CICAL & CMIME entry and those are both the gmail account.
Checking under Options > Advanced Options > Service Book, I see only one CICAL & CMIME entry and those are both the gmail account.
Separately, I do have a couple of mobile apps to read email (gmail- same acct - and yahoo), but those appear to not integrate into the BB apps directly.
Everytime I sync with Outlook, I end up with lots of duplicate entries on the handheld. I have also noticed that I am missing entries that are on the handheld, but are not on Outlook (in one very odd case, the entry was created on Outlook and now only exists on the handheld). I may have deleted duplicate entries related to the missing items at one time... I can't be sure about that. I believe I currently have a complete calendar on the handheld, but not 100% confident I have a good calendar anywhere.
And as an aside, have to say I'm really bummed that I have lost easy access all my Palm historical data. It appears BB will not bring in old calendar data by design (found that in some BB documentation on their site). Now that I will not keep up with Palm upgrades, at some point I will lose access to that data. Sigh.
Any, all help appreciated.

Hello...correction:
RaviStrs wrote:
Ok. In that case, try this. (That worked for me when I had similar problem. Ignore if you already tried this)
1) Turn off the phone
2) Remove the battary and place it again
3) Restart your phone
Have the BB ON (e.g., something showing on the display, the HomeScreen would be fine) when you remove the battery. That is the cleanest hard reboot method.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Time Machine did not restore my MacBook Pro, many iOS apps were missing and replaced with "?" in the dock.

Hi all,
This weekend I had issues restoring my MacBook pro using Time Machine. I was left with question marks in the dock for the folloing apps in Bold, the others are not on the dock but they could not be found..
1. Safari
2. LaunchPad
3. Missing Control
4. Mail
5. System Preferences
6. Photo Booth
7. Terminal
8, Itunes
9. Disk Utility
10. iText Express
11. Notes
12. Maps
13. XCode
14. iPhoto
15. Calendar
They were not in Finder, and as the Lauchpad icon was not there I could not check there either. Spotlight was not showing them either. They simply were not there on the Mac.
I checked on Time Machine and they could not be found there either. I don't believe they were backed up by Time Machine in the first place. I do not have any programmes or applications excluded in the TM preferences.
Its interesting that all my 3rd party apps were there, all the missing ones are from the Maverics iOS.
I ended up having to reinstall Mavericks via a VERY SLOW internet connection and hey presto, everything came back to normal.
It was a very tense few hours as I thought I had lost the lot, photo's and itunes collections etc.
Time Machine is sold to us by Apple as the perfect solution to keep your data safe and recoverable.... Really?
I do like Apple products, but this has left me a little unsure about them now, its like the trust and confdence goes when you catch your child stealing and lying to you...The confidence will come back but I guess I will always be a little warey now..
Apple, please do something about this - I have paid through the nose for a robust system that I can rely on, not one that has aged me by 10 years...

It appears only the applications where missing. So your own data were safe all the time. However...
There appears to be a bug in Time Machine that causes it to exclude items that aren't supposed to be excluded. To check if that is the case, you can find more information here: http://pondini.org/TM/D10d.html
It appears the bug is very difficult to reproduce, mainly because in most cases it is only discovered when people try to restore an existing installation.

Sort by missing (and duplicates)?

is there a way to display my tracks according to the missing ones (with the little exclamation point)??
i had an extra album of music which caused me to have dupes and i have deleted the duplicated folder.
now I am clicking on every OTHER song (the ones with the exclamation point showing it is missing).
is there a way to sort this so that i see all the exclamation points bunched together and i can do a bulk select delete?
i've got a ways to go and this would save me a lot of time.
thanks.

is there a way to display my tracks according to the missing ones (with the little exclamation point)??
i had an extra album of music which caused me to have dupes and i have deleted the duplicated folder.
now I am clicking on every OTHER song (the ones with the exclamation point showing it is missing).
is there a way to sort this so that i see all the exclamation points bunched together and i can do a bulk select delete?
i've got a ways to go and this would save me a lot of time.
thanks.

How do I remedy the missing pages and duplicate pages in my downloaded book? who do I call or what to do?

How do I remedy the missing and duplicate pages in my downloaded book? Not sure who/how to contact or what to do. I am missing parts of the story.
Thanks!

Have you tried deleting and then redownloading the book via the Purchased tab at the bottom of the store in the iBooks app ? If it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link.

After updating my iPhone 4 with iOS 5.0 some of my ringtones are missing. What happened to them?

Hi,
After updating my iPhone 4 with iOS 5.0 some of the ringtones I purchased previously are missing; even though I have selected ALL ringtones in the preferences when syncing. Has anyone else had this problem and if so do you know why they are missing?

Hi,
See if this Discussion addresses your issue...
https://discussions.apple.com/message/16373915#16373915

My iPhone had to be restarted, after I reinstalled it, I have no iTunes on it and the ringtones that I had purchased, are missing, even though they are in iPhone on my PC. What can I do??

Can someone please help me. My iPhone would not work when I connected to the PC, came up that I had to restore it, when it was finished, I had no iTunes and the ringtones that I has purchased were not on the iPhone, although they were in iTunes as being purchased, I would really appreciate any help that can be offered.
Regards
Penny

Thank You,ThankYou, Thank You!!!!!!
I did not believe that it could be so easy, there were a few ringtones missing, but it does not matter. I did not know that was the way to do it, I thought that I had lost everything.
Again Thank You, I will look into your feedbacks again, when I have another problem.
Penny

I am unable to clear my recent call list. Both the 'missed' and 'all' numbers appear even after deleting. It was happening on ios 7.0.4 and is present on 7.0.5. Any help.

I am unable to clear my recent call list. Both the 'missed' and 'all' numbers appear even after deleting. It was happening on ios 7.0.4 and is present on 7.0.5. Any help.

No.
You got 2 more basic troubleshooting steps left before you make an appointment with the Apple genius bar for an evaluation:
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414

Ios 6 on 4s and now have duplicate and merged contacts

updated to ios 6 on 4s and now have duplicate and merged contacts how do I resolve?

I have a number of clients who have this issue since the iOS6 update (as do I on my personal iPhone). These are the steps I took. The combination is that they were using iCloud / iPhone with their contacts.
Log into www.icloud.com and see if you have any duplicatesI had no duplicates here
Check Outlook (if you use this) to see if you have any duplicatesI had no duplicates here
On your iPhone check to see if you have duplicatesI had duplicates here
On my iPhone, I went to Settings, iCloud, and TURNED OFF the CONTACTS switch. Then it asked me if I want to keep my contacts on the phone... In my case, I did not as I know all of my contacts are stored in iCloud as I've confirmed that in STEP 1 & 2.
In your iPhone, check your Contacts, it should be empty.
Go back to Settings, iCloud, and TURN ON the CONTACTS switch. This will redownload all of your contacts from iCloud without the duplicates.
I hope this helps as this was kind of annoying as there was no reason for my contacts to be duplicated as I did not choose to integrate using the Facebook option.

Hi I have a new iPhonei 4S and my ringtones are missing anyone know how to get them back. P. s I don't have a computer

Hi I have a new iPhonei 4S and my ringtones are missing anyone know how to get them back. P. s I don't have a computer

When you say "account," do you mean your iTunes library, because your iTunes library is what is on your computer? Your iTunes library does not have an email address. An account that is related to iTunes is your Apple ID (which is an email address) and you use it as your user name to sign in to the iTunes Store, to make purchases. Changing your Apple ID will not make songs disappear from your computer's iTunes library.
If you had an Apple ID and used it to make song purchases from the iTunes Store, and then started using a different Apple ID, you should be able to re-download the songs purchased with the old Apple ID. In iTunes, sign in to the iTunes Store using your OLD Apple ID (and password). That may not be your current email address, but Apple uses it as your user name, so it does not matter.
On the iTunes Store Home screen, click on Purchased under QUICK LINKS. This takes you do the Purchased screen, where you can re-download previous song purchases (for that Apple ID) at no cost.
NOTE: If those song purchases are from more than a few years ago, you may also need to authorize your computer to play (and sync) songs for your old Apple ID.
For songs that were not purchased from the iTunes Store, if they are also gone, you cannot get them back unless you have a backup (or they are still loaded on your old iPod).
If that's not what you mean by "changed the email address on my account," please post back with more details.

Have recently updated to ios 8.1.1 and have lost my downloaded ringtones I paid and downloaded again only to find it has disappeared

Have recently updated to ios 8.1.1 and have lost my downloaded ringtones I paid and downloaded again only to find it has disappeared again has anyone else had this problem as I have browsed the net and I appear not to be the only one to have this problem.
<Edited By Host>

I spent over an hour on hold with Apple last night only to find out they are being bombarded with calls about this. Just bought the iPhone 6 a few days ago, lost my ringtones, rebought them because I didn't want the hassle of being on hold like I was. They disappeared after 24 hours! Re purchased them thinking it was a glitch, nope, gone again! Apple tech said they are having problems with the 8.1.1 update and you can call to get reimbursed. They are working on a new update and hope that will fix the problem but they can't guarantee it! What??? They don't know when the update will be available and if it will fix the problem. But they said the ringtones should hopefully reappear on the phones......Get it together Apple!!

I successfully unlocked my iPhone 4S (AT&T, iOS 7.0.2) and many apps are missing. Went to app store and updated all apps. If I manually update a single app it will show up. Solution to get all apps back in place?

I successfully unlocked my iPhone 4S (AT&T, iOS 7.0.2) and many apps are missing. Went to app store and updated all apps. If I manually update a single app it will show up. Solution to get all apps back in place?

Hi downeyjdm,
Welcome to the Support Communities!
To resolve this issue, I would suggest updating your iOS to the latest version, which is 7.0.3.
iOS 7.0.3
http://support.apple.com/kb/DL1691
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If your purchased apps are still not appearing on the iPhone, you can redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Cheers,
Judy

IPad2 and iPhone4 upgrade to iOS 5.0.1 and iCloud-- duplicate app issues

I upgraded my MacBook Pro to lion a while back (have had lots of problems ever since, but that's another story). Recently synced and upgraded my iPad 2 and iPhone 4 to iOS 5.0.1 and iCloud. This has resulted in some of my apps on both devices seeming to have duplicates. How can I determine if these are true duplicates and which can be eliminated? How do I get rid of apps I don't want?

The easiest way is in iTunes.
In your iTunes Library, clickApps on the left hand side. That'll give you the full list, so the first thing you can see is whether you have duplicates in iTunes. I suggest you show the Version and release Date columns (right click a column header and choose them from the list) so you can see whether you have multiple versions.
If you have 2 the same, one might be for iPad and one for iPhone - not all apps are Universal.
Once you're happy that list is straight, connect the devices to iTunes, go to the Apps tab for each device, and uncheck the ones you don't want on that device
Hope that helps

IOS 8.2 missing and duplicate ringtones

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