IOS Newsstand: Cannot install item please restart the app and download your purchase again.

I'm struggling with iOS 8 Newsstand. I've downloaded the new issue of "Intelligent Life." The issue opens then crashes after one page turn. When I try to reopen the issue, I get an error message, "Cannot install item please restart the app and download your purchase again." I've deleted the app and reinstalled it but no change. I've tried to "Restore All Purchases" also to no avail. Advice?
Other Newsstand titles work normally.
Thank you.

Hello hp12c,
If you are still having crashing issues with the app, check against the article below to continue your troubleshooting. Check to see if magazine has been updated to be compatible with iOS 8. If you are still running into issues, you may need to contact the developer.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Regards,
-Norm G.

Similar Messages

Cannot Install Item / Please restart the app and download your purchase again

I haven’t had this error message myself but one of my colleagues has, any ideas?
Cannot Install Item
Please restart the app and download your purchase again
Three of our team (including me) have now been able to download the entire app after first archiving and starting afresh but the forth guy (the Editor in Chief) is still struggling with only half available. He has deleted the Content Viewer app and downloaded it again without being able to download more than half the app (560 MB total).We are 10 days away from our deadline so at a critical stage.

We just had a customer complain that they couldn't sign-in or upate. We tried it on our devices and were able to sign-in successfully. Then we tried archiving and re-downloading the folio they were trying to download. It did the start-stop thing with the download numbers but eventually finished without me doing anything. Then when it got to the install part of the process it only progressed to a tiny sliver and then didn't progress any further for at least 15 minutes. I then canceled, re-downloaded again and the install process got to about 40% before hanging indefinitely. I quit the Adobe Content Viewer app, restarted it and tapped on "resume". It took a couple of minutes but it did finish the install. When viewing the folio, about 40% of the way into the articles one of them was completely gray. Essentially it wasn't downloaded/installed correctly. I'm wondering if this might have something to do with the screen going to sleep so I changed the timeout from 10 minutes to 30 minutes. The download and installation were successful, so I have archived and am re-downloading again just to hopefully repeat the success. The folio is 306MB, so it's not huge but not small either. Lots of videos and multi-state objects are in this folio but it has been downloaded and viewed successfully many times before. No changes have been made to this folio for at least a couple of weeks.
I'm very disappointed that we aren't past the point of these things still happening. It makes it very difficult for us to pitch tablet apps to new customers when simple things like delivery to the end user is so unpredictable and frustrating for both our customers and us. I hope Adobe realizes that lack of reliability is going to stop many users like our company from being able to recommend their system to potential digital publishing customers. There are lots of companies/potential customers that want tablet apps, however why should we try to court their business if the platform isn't reliable? We end up looking like incompetent fools because the system we told them to invest in isn't able to perform basic functions reliably. If Adobe wants to make money from us and our customers we need the standard/basic features of Adobe's digital publishing system to work every hour of every day. Rare exceptions and problems will always happen with any technology (even utilities like electricity and city water aren't bulletproof), however the problems users are experiencing haven't been rare. We were an early adopter starting with the pre-release program in the hopes that we could offer customers a great solution and be part of the beginning of another great Adobe solution. Up to this point we've tried to be very understanding of early growing pains with the technology and have apologized to our customers for the lack of a fully functional system many times and so far they have been patient and understanding. The patience and understanding from both us and our customers is beginning to wear very thin.
Andrew

The Setup encountered an error(-1) during install. Please restart the machine and try again.

Hi
I've downloaded and installed the trial version of Indesign cs5.5 on a mac mini lion server just 2 weeks back.. Tried using the same nstaller on another mac mini with lion server and I got this error
The Setup encountered an error(-1) during install. Please restart the machine and try again.
I assumed that maybe I have to download the complete DMG on the machine I have to install on and so I downloaded it again but I still get the same error on installation..
Please help.. I need to get this runnin asap..

Can you check out the discussion here and see if it helps you? http://blogs.adobe.com/sarthak/2010/05/cs5_installation_issues.html

My ipad is froze with the following message "Cannot Access my Friends" Open the app and review your information. Unfortunately I cannot open/close or shut off my device ...

Has anyone run into this situtation?

I have the same problem on my iPhone4. It is obviously a bug in the software. Once it pops out I am locked out of my phone. I can't even begin to describe the frustration this causes. All that stuff about holding down the buttons is useless. the phone won't even shut off. I can take a screen shot like that or go to voice control. Even when I got to a wifi connection, I can't get on. This app blocks everything else. This is a serious bug and can have serious consequences. The only thing my phone would do is go to voice control and let me play iTunes or phone people. Some smart phone hey?
I have finally got to a place with a wide enough wifi to connect my computer and restore the phone. This has lasted over a day!
I don't even know why Find My Friends is on my phone. Is it part of the package and how do I turn it off?

I have changed my Apple ID, but then I cannot access all the apps and books I purchased in the past with my previous ID? How can I recover my purchased items?

I have changed successfully my Apple ID. But when opening iTune with my new Apple ID, I don't see all the apps and books I purchased before changing the Apple ID. I appreciate if someone would let me know why and how can I access to my purchased items again.
Thanks.
Kimchieu

If you are referring to an iDevice, sign out of your new Apple ID and sign back in with your old one - they should all be there.

HT201412 My i Pad 3 shows "cannot Access Find My Friends open the app and review your sign in information to continue sharing your location. And I have two buttons : Later and Open but they don't work, As long as I have this situation I can do nothing on

My i Pad 3 shows "cannot Access Find My Friends open the app and review your sign in information to continue sharing your location. And I have two buttons : Later and Open but they don't work. As long as I have this screen situation, I cann't do anything on my I Pad. Please help !!

I have the same problem on my iPhone4. It is obviously a bug in the software. Once it pops out I am locked out of my phone. I can't even begin to describe the frustration this causes. All that stuff about holding down the buttons is useless. the phone won't even shut off. I can take a screen shot like that or go to voice control. Even when I got to a wifi connection, I can't get on. This app blocks everything else. This is a serious bug and can have serious consequences. The only thing my phone would do is go to voice control and let me play iTunes or phone people. Some smart phone hey?
I have finally got to a place with a wide enough wifi to connect my computer and restore the phone. This has lasted over a day!
I don't even know why Find My Friends is on my phone. Is it part of the package and how do I turn it off?

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email

If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..

HT5137 How can I get my castleville legends to connect to facebook? I select the option to connect, it goes to facebook and back to the app, but it still won't connect. I have both restarted the app and my phone wiht no luck.

How can I get my castleville legends to connect to facebook? I select the option to connect, it goes to facebook and back to the app, but it still won't connect. I have both restarted the app and my phone wiht no luck.

Hello sdrail81,
The following article provides tips that can help resolve most issues with apps from the App Store.
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
Cheers,
Allen

TS1702 When I try and access March 2013 in Calendar the app simply closes. This happens if I click March in the month tape at bottom of screen or if I try swiping from February or April. Is there a fix, I've tried restarting the app and the iPad to no af

When I try and access March 2013 in Calendar the app simply closes. This happens if I click March in the month tape at bottom of screen or if I try swiping from February or April. Is there a fix, I've tried restarting the app and the iPad to no affect

See this discussion with the exact same issue:
https://discussions.apple.com/thread/4690697?tstart=0

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! Any suggestions?

When i try to open week cal it loads and then closes after a few seconds...I have checked for updates, turned the phone off then on, closed out of the app and then opened it again...nothing works! I have thought about deleting the app from my phone and then reloading it again but I worry that it will delete all my calendar info??? Any suggestions?

To reset, press and hold the Home and power buttons until the silver apple appears.
I would delete the app, reset the phone and then download the app again. Your calendar information should be stored on the phone as Week Cal uses the Calendar app information.
Best of luck.

Can I stop an install of FCS in the middle and pick it up again later?

Hi. I am upgrading to FCS v3 and I needed to stop the install yesterday. I quit out of the install process and shut down my computer. When I began the install today it seems as if it's starting over. Is it making duplicate copies of the items that got installed yesterday or is it starting from scratch?
Thanks for your help.

I was on a road trip in the car and had the same problem. I finally realized the road was rough and causing the iPod to stop & start. When i placed it on my lap or not leaning directly in contact with the car, it totally stopped doing "skipping"
Hope that helps
d

HT201209 Can you use an iTunes gift card to purchase something actually in an app? (Like buy coins in the app and use your gift card)

Can you use an iTunes gift card to purchase things actually in an app? (Buy "coins" using the gift card?)

No idea, but it seems like you should be able to. You can give it a try, but will have to figure out some way around the automatic 1-click ordering that the App Store now does by default.
It certainly seems like something deserving of a feedback form submission, though ...
FEEDBACK FORM
http://www.apple.com/feedback/ipad.html

Where to store data when you have a single app, users can purchase add-ons for the app, and each such purchase needs new files

Hi, I have a hub app and need to give users the option to purchase various add-ons. For each such ad-on, I need to download a new set of files. Where would such files be stored, and how does it work when a new purchase is made? I cant seem to find any
documentation to guide me.
Thanks and regards,
Lynn

Hi Lynn,
Read something about in-app purchase documentation:
Enable consumable in-app product purchases
You can definitely store your file somewhere in your server when the customer buy your product, your app validated, download from that place.
--James
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

My ipod 4th generation cannot take pictures. i open the app and the small sliding button is stuck on the video. please help

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Cannot Install Item. Please restart your app-

A folio which downloaded perfectly last week is now failing to download. The folio has been shared to a number of people whom are now getting the same message "Please restart the app and download your purchase again". It gets exactly 4.6mb in before notification. Are there any known problems at the moment?

Update:
Publishing the whole thing via the Distribution Service (as suggested in another thread) seems to clear up the issue of the HTMLResources.zip. Going that route, the folio is viewable on the iPad with images and css styling.
But still cant seem to get the JavaScript in the article HTML page to work. Matter of fact, it seems to choke on the article upload to folio until I comment out the line "<script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>"
Im no scripting genius, so the error could be there, but does the Folio Producer validate/look at page code or scripting? Are we not permitted to link out to .js?
dw
p.s. this is what my <head> looks like;
<!DOCTYPE HTML>
<html>
<head>
<title>Chapter 1</title>
<meta charset="utf-8">
<meta name="adobe-presentation" content="pagination=yes"/>
<link href="../HTMLResources/test_page.css" rel="stylesheet" type="text/css">
<script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>
<script type="text/javascript">
$(document).ready(function(){
//Set default open/close settings
$('.acc_container').hide(); //Hide/close all containers
/*$('.acc_trigger:first').addClass('active').next().show();*/ //Add "active" class to first trigger, then show/open the immediate next container
//On Click
$('.acc_trigger').click(function(){
    $(this).toggleClass('active').next().slideUp("slow");
    if( $(this).next().is(':hidden') ) { //If immediate next container is closed...
        $('.acc_trigger').removeClass('active').next().slideUp(); //Remove all .acc_trigger classes and slide up the immediate next container
        $(this).toggleClass('active').next().slideDown(); //Add .acc_trigger class to clicked trigger and slide down the immediate next container
    return false; //Prevent the browser jump to the link anchor
</script>
</head>

IOS Newsstand: Cannot install item please restart the app and download your purchase again.

Similar Messages

Maybe you are looking for