IP Profile stuck since new line activated

Question

I have had a new broadband connection installed at my new home, but it seems the IP profile has stuck at 2mbit since it stabilised after the training period.
Here are my line stats:
Connection time:    3 days, 00:37:06
Downstream:    7.938 Mbps
Upstream:    448 Kbps
Noise margin (Down/Up):    16.4 dB / 25.0 dB
Line attenuation (Down/Up):    6.2 dB / 2.0 dB
Output power (Down/Up):    11.9 dBm / 12.1 dBm
FEC Events (Down/Up):    0 / 0
CRC Events (Down/Up):    241 / 0
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    217 / 0
Error Seconds (Local/Remote):    241 / 0
BT speedtester results:
Download speedachieved during the test was - 1.83 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps
I'll try and contacts the admins to get the IP profile reset, but are there any other ideas I can try?

Answer 1

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.