IPad Delivery Delayed Twice - Ready To RMA At First Sight

Does anyone know Apple's refund procedure for shipments that are delayed twice? I have no clue what is going on with this shipment and I'm tired of waiting for it. I t was ordered 6 days ago and went AWOL in China for a few days. Last night it mysteriously showed up in Anchorage and said it had cleared customs.... it was first due August 24th, then August 26th... but it has not left Anchorage as of 3:30am PST.
I'm sorry for posting here, but the phone lines are not open for a couple hours yet, and I'm seriously grouchy. In all honesty, we did return an iPad earlier this month as it didn't seem to fit what we were looking for in certain areas. However, we discovered after looking at laptops that my spouse, who is permanently disabled, had problems with certain laptop aspects and the touch screen on the ipad was a better fit. So stupid me, I ordered another one.
I'm semi-superstitious and think this is a bad omen as a first time Apple switch over from PCs. At this point, I will certainly RMA this iPad and be done, as it's not worth a possible 3rd delay. Can they stop this shipment somehow and issue a refund?

I know it sounds impatient. It's not my critera, if someone says it's going to be here Aug 24, then oh no, now Aug 26, then oh no, now ... I don't know as this will be the third delay today - there really isn't a way it can be in Los Angeles by the end of the second delivery "deadline" this afternoon from Anchorage. Three delays is too much. As a plus, every Apple order from China has made it here in 3 days from shipment confirmation in the past with zero problems - a total of 8. We're going away in a week, and it's an awful lot of money for me to lose if this thing gets bounced back and forth and lost. We had sort of counted on it for the trip, but I can chalk it up to my own mistake and need to find something we can take with us to keep in touch with reality. The lack of touch screen isn't going to significantly hinder us, but it would have been a plus after all.
Ps!! I'm not knocking the product, or Apple people. What are so many people doing up so early????

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