IPCC Enterprise CAD Database Replication

Hi all,
We have deployed IPCC Ent. with CAD.
We have recently noticed that there is a gap between the size of CAD Side-A FCRasSvr DB (170 MB) and the size of CAD Side-B FCRasSvr DB (5 MB).
FCRasSvr is the Real-time statistics DB.
We have also noticed that in CAD Side-A there is a publication but in CAD Side-B there is no subscription.
Does this mean that replication is not happening? How can we check this?
Thanks.

TAC gave these steps
We also face this issue:
- SQL Backup to the CAD database Publisher
2 - Disabling the replication between 2 servers
3 - Insulation  the 2 databases of the 2 sides
4 - Reactivation of replication
after this we faced the issue of database size mismatch which was solved this way
This is a problem of SQL that generates the disappearance of the job SQL 'REPL-Merge'.
According to TAC, a first solution is to run the following action plan:
1 - Disable the replication of databases using the CAD tool and postInstall by logging in as local Administrator on the PG
2 - Enable the replication database using the CAD tool and postInstall by logging in as the local Administarteur PG
3 - Check that the SQL job REPL-Merge
4 - Check that the account used by the job REPL SQL-Merge is CADSQLAdminUser otherwise modify the job to use this account
5 - Make a daily check (for 5 days) to verify that the SQL job still exists REPL-Merge

Similar Messages

  • IPCC Enterprise / CAD / CallBack issue

    Hi All,
    I have IPCC Enterprise solution where I have a setup for two agent per phone, using Cisco 7960. Actually I using 4 buttons, 2 for each agents where the first button is his personal extension and the second is for agent funcionality. Each Agent is login correctly in reference each shift time and receiving calls without issue thru CAD, but when the agents try to do a call back with the CAD it does not work. Does not know the CAD what extension assign the call?
    I attach an image that how are the agents are distributed at the 7960 phone.
    Please your suggest or comments
    Thanks
    Andres Cerda

    There is no reason why this should not work. For example, at my current contact center project the agents have two lines, a CC line and a personal line. When they log in with CAD they specify the CC line. The device target and the label is only on this line - naturally.
    As an aside, you should set the registry of the PG to disallow logins on JTAPI associated devices where the device target is not configured.
    HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\customer\PG2A\PG\CurrentVersion\PIMS\pim1\EAGENTData\Config\RejectLoginWithoutDeviceTarget
    Set to 1. This will prevent agents from accidentally logging in with their private line.
    CAD will have no trouble using the extension the agent logged in with. Are you sure they are logging in with their CC line?
    If you are having trouble placing a call, it could be your CUCM config for these lines. Check the Calling Search Space.
    Regards,
    Geoff

  • CAD replication question- IPCC enterprise

    IPCC enterprise, 2 cad servers version 7.2.  One CAD server was down for more than four days causing replication between the primary and secondary CAD's to stop.  Ran postinstall.exe to restore the LDAP replication and same for recording and statistics , both showed successful but only LDAP seems to have taken.  when looking at the SQL database in CAD (using enterprise manager), the publication/subscription shows as deactivated for cra_agent_pub publication.
    question:  Can someone look at there server and let me know if the subscription is supposed to show as deactivated?  (using enterprise manager, it is the listed as the publication on the primary CAD server)  if not, does anyone know if it is as easy as reinitializing the subscription?
    thanks

    Possibly you have two separate issues, but let's address the replication issue first.
    1. Make sure that both RASS databases are well under the 2GB limit imposed by MS SQL Desktop Engine. Hit the 2GB limit and the DB will be deactivated. Go too far and it can even appear as "Unknown".
    2. Login as the local administrator and remove replication using PostInstall
    3. Use Enterprise Manager to ensure that all aspects of replication have been removed. All aspects!
    4. Again, using PostInstall apply replication again
    5. Check with Enterprise Manager that replication has been applied - all those red Xs should be gone - obviously .
    Regards,
    Geoff

  • How to rebuild CAD database or Fix Corrupt Database

    If you have any issue where one side of the Database is corrupt and replication isn't working properly. Here are the steps that you can follow
    1. Confirm the NIC configurations on both servers before proceeding.
    2. Stop exiting replication connection by doing the following:
    To shut down Directory Services replication:
    Follow this procedure on each Directory Services server. If one server is already down, restart it and then perform this procedure.
    i. Open a command window and change folders to the following location:
    C:\Program Files\Cisco\Desktop\bin
    This is the default location.
    ii. At the prompt, type
    LDAPUtil /C <IP address>
    where <IP address> is the IP address of this server. Directory Services replication is shut down.
    3. On the PC hosting the primary database, stop the Cisco Desktop LDAP Monitor.
    4. Remove all contents from the files repl.log and repl.log.lock from the \Cisco\Desktop\database directory.
    5. Delete all files in the \Cisco\Desktop\logs\replica directory.
    6. Open a command window on the primary database computer.
    7. Change directories to Cisco\Desktop\bin (the drive and exact location of this folder depends on where the service was installed).
    8. In the Cisco\Desktop\bin directory, type the command:
    slapcat -f slapd.conf -l backup.ldif -c
    and press Enter.
    A file called backup.ldif is generated.
    9. Copy the backup.ldif file to the computer on which the secondary LDAP service is installed, into the Cisco\Desktop\bin folder.
    10. On the PC hosting the secondary database, stop the Cisco Desktop LDAP Monitor.
    11. Rename the existing folder Cisco\Desktop\database to Cisco\Desktop\old_database.
    12. Create a new folder called Cisco\Desktop\database.
    13. Copy DB_CONFIG and all files with a *.dat extension from the old_database folder to the database folder.
    14. In the database folder, create an empty file called rep.log.
    15. Open a command window on the secondary database computer.
    16. Change directories to Cisco\Desktop\bin (the drive and exact location of this folder depends on where the service was installed).
    17. In the Cisco\Desktop\bin directory, type the command:
    slapadd -f slapd.conf -l backup.ldif -c
    and press Enter.
    18. Type exit and press Enter to close the DOS window.
    19. Restart the Cisco Desktop LDAP Monitor on the secondary computer.
    20. Restart the Cisco Desktop LDAP Monitor on the primary computer.
    Run PostInstall on B to setup the replication again.
    Monitor the taskmgr to make sure that the slurpd.exe and slapd.exe are running and that there are no .rej files in the replica folder.
    Following steps you can use to identify if there is any Replication issue on the CAD Database:
    Stop the cad services on both sides of the system. (Cisco Desktop LDAP Monitor Service, Sync)
    Clear all the files that end in .rej from the replica folder (\Program Files\Cisco\Desktop\log\replica) 
    Restart CAD server A, then restart CAD server B and monitor the replica folder. If there is any new .rej files generated it will mean that the corruption of the LDAP db is still in the system and stage two will need to be completed.

    Abu Hadee,
    While you are here talking about the LDAP - why have you disabled Anonymous binding to the LDAP in CAD with ICM 8.5.2?
    We used to be able to use the free LDAP browser to examine the LDAP and export it for various reasons - bulk checking, saving into spreadsheets for "as is" documentation and so on.
    I recently tried to look at the LDAP on a customer's install and anonymous binding was not allowed. Any reason why this was removed? And when can we have it back?
    Regards,
    Geoff

  • Problem in Database Replication in Oracle 9i

    i am trying to do database replication but am facing problems in 9i.i have two machines on network and both have a database created.i also have a common schema in both the database (testuser is the name of schema). i have created database links between the two machines and when i check the link through OEM console then it shows that database link is active.when i add object to my master group it shows the status as need generation and when it try to generate replication support for the same the status changes to DOINGGEN.i am not able to get the status to GENERATED.my database names on both machines are different.could that be a problem.do we need to have same database name on both machines.plz help me out with this and if possible give me step wise details of how to do replication.i have tired it by following the steps given in oracle documentation.

    use enterprise edition, i think you are using standered edition. moreover there should be primary key column in replicated tables.

  • IPCC Enterprise / Two Call Manager Clusters

    Let's say I have an IPCC Enterprise set up using  a call manager cluster, a progger server (has peripheral gateway, router, and logger), an HDS server, an IP-IVR, and a CAD server. Its up and running. Now let's say I have another call manager cluster and I'd like to have users on that cluster become call center agents connected to ICM in the IPCC Enterprise environment. Is this even possible? Can it done by the use of another peripheral gateway server used to connect the 2nd call manager cluster to the rogger and IP-IVR? Any feedback appreciated.

    Now let's say I have another call manager cluster and I'd like to have users on that cluster become call center agents connected to ICM in the IPCC Enterprise environment. Is this even possible?
    Of course it is possible. That's what it was designed to do.
    There are some big ICMs out there with many peripheral gateways. The big ones have many TDM switches, but some have multiple Call Managers too. I don't personally know of any with more than mid-30s peripheral gateways, but I have heard that there are much bigger ones than that (I am thinking of the IRS).
    Can it done by the use of another peripheral gateway server used to connect the 2nd call manager cluster to the rogger and IP-IVR? Any feedback appreciated.
    Yes.
    One thing I'd like to check with you ... you say "a progger server" and you say "an HDS, an IP-IVR" etc.
    Are there really just one of each of these? Normally there is a fault tolerant pair of proggers, two HDS for redundancy, two IP-IVR etc for redundancy. To extend the Enterprise system to another CUCM cluster one would add a PAIR of PGs.
    Regards,
    Geoff

  • IPCC Enterprise Script Storage

    Hello,
    We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.
    Now, we have in our system an old version and we want to restore it.
    Can anyone tell me where Enterprise scripts are stored and how I recover a particular version witch not appear in Script Editor?
    Thank you,
    Dan

    Can anyone tell me where Enterprise scripts are stored and how I recover a particular version witch not appear in Script Editor?
    Scripts are part of the configuration, like agents, call types etc. They are stored in the configuration tables on the logger - like Master_Script, Script, Script_Cross_Reference and Script_Data. They are replicated to the AWDB in the normal way configuration data is replicated.
    As the responder said, if you cannot see the version you want in Script Explorer and it has been flushed (permanently deleted), then you are out of luck.
    If you had exported the script as a .ICMS file and saved it somewhere - then you could reimport, and save as the latest version, assuming you can resolve the references. This is a bit of a long shot though - many customers don't do this.
    If your system has been set up to delete scripts automatically and save (say) only the last 5 versions (in System Information), then I would change that. Some integrators configure this - I prefer to save all scripts and clean up irrelevant scripts manually. Then nothing worthwhile is lost. Of course, this is closing the stable door after the nag has well and truly bolted - but still worthwhile.
    Regards,
    Geoff

  • How do I create a new emkey for Enterprise Manager Database Control?

    Hi,
    I just installed 11gR2.
    I am evaluating it.
    How do I create a new emkey for Enterprise Manager Database Control?
    I tried various combinations of this command:
    emctl config emkey
    I did find a probable bug:
    $ emctl config emkey -emkey -emkeyfile emkey.ora -force -sysman_pwd he11ow0rld
    Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
    Undefined subroutine &EmKeyCmds::promptUserPasswd called at /u2/app/oracle/product/11.2.0/dbhome_1/bin/EmKeyCmds.pm line 160, <FILE> line 3.
    $
    Again,
    How do I create a new emkey for Enterprise Manager Database Control?
    I do have a copy of my old key but it is no longer good because I reinstalled the repository with these commands:
    emca -repos drop ...
    emca -repos create ...
    Oh, and where is emctl "documented".
    I poked around in some book-index links and with the search engine.
    I could not find anything.
    Thanks,
    -Janis

    user11892726 wrote:
    Oh, and where is emctl "documented".
    http://download.oracle.com/docs/cd/B16240_01/welcome.html

  • How to install the Oracle Enterprise Manager Database Tuning ?

    Hi,
    How to install the Oracle Enterprise Manager Database Tuning with the Oracle Tuning Pack
    Release 9.0.1
    And where to get download this.
    Thank u..!

    The only way you can get 9iR1 release software is by asking it to your Oracle representative. The oldest 9i release available for public download is 9iR2.
    You could try the administrative 9iR2 client, it can work with 9iR1 releases.
    ~ Madrid.

  • Oracle Enterprise Manager Database Control is not working properly

    Hello!
    I have a problem with Oracle Enterprise Manager Database Control, the web console. When I open the browser, instead of showing the login window, it shows the window where three arrows, the database instance, the listener, and the conection, that are red and down.
    However they are working correctly, the database is up and working, but the EM doesn't show anything else.
    Is there a way to make it work again?
    Thanks!

    The Enterprise Manager has lost sync with the database.
    The only way I know to do this remotely is to tell the OEM to shut down and/or bring up the database - twice. It'll try and fail and perhaps eventually reset it's pointers.
    I'd really like Oracle to create a 're-sync to actual state' URL ... there must be an easy way, such as flushing the collected metrics or something.

  • How can I get oracle 9.2.0.7 Enterprise edition Database for Solaris?

    Hi, everybody,
    Reccently got involved in a project that require to setup Oracle 9.2.0.7 Enterprise edition Database for Solaris. However from oracle's download page, the only sun platform version for 9i is 9.2.0.1. so to get to 9.2.0.7, do i need to download upgrade patch somewhere? Did anyone go through similar setup before and could you share with me your advice?
    thanks in advance!
    -liang

    Oracle produces media distribution for major releases only, not for patched versions (there has been only a few exceptions). A major release can be determined out from the first three digits, 9.2.0.
    Available versions at otn and edelivery are just major versions, the requiered version 9.2.0.X.X is avalable only through patchsets.
    By the way only a patchset changes the last two digits, if you require a specific individual patch it doesn't change these last two digits and a specific installation procedure is provided.
    Last available patchset for 9iRel2 is 9.2.0.8.0
    ~ Madrid.

  • SCCM 2012 Database Replication Monitor Child Site Details Empty

    We have a Secondary site for which no data will show up under Monitoring/Database Replication/Replication Status/Child Site.  It just states "No items found." as seen in the attached pic.  All other secondary sites show various configuration parameters,
    etc. on the Child Site tab.  What is blocking CM 12 from getting this information for this particular child site?  Any ideas?  Something firewall or access related maybe?

    was there any solution to this? I am having the same issue with the same version of Config Manager.

  • ACS 4.2 Database replication issue

    Hello Experts,
    Hope you are all doing well. I need your help in ACS database replication, I want to do replication between ACS servers. The issue i am facing is that there is no error in ACS replication log. It just says outbound replication started. and sits there no other error message is shown. I can successfully telnet secondary server's destination port 2000. But when i hit the replication button from primary server, i do not observe any hit count on my ASA ACL on which i allowed tcp 2000 for destination secondary server.I also checked my syslog server if there is any traffic denied between these 2 ACS servers but found nothing. I also did wireshark captures on the interfaces but no traffic is initiated when i press replicate now button. Initially i thought its a machine issue, but same behavior is shown when i swapped primary----to secondary. There are other applications running on both the servers which requires JAVA. Like Cisco IME etc. Can it be JAVA issue? Please help me out. i am using Release 4.2(0) Build 124 on both servers.Attached below is the Replication LOG snapshot,
    Regards,
    Rizwan.

    https://supportforums.cisco.com/discussion/11382366/problems-witch-acs-42-replication
    https://supportforums.cisco.com/discussion/11363046/replication-problem-acs-ver-42

  • ACS Database Replication over VPN with overlapping Network Addresses

    We currently have two co-locations each situated in different provinces. We have two ACS servers which we want to deploy at each co-location. All our network equipments are behind PIX/ASA devices. Getting them to replicate over the VPN should be easy but in our case we have overlapping Network Addresses at both ends of the tunnels.
    As per Cisco data does not transit a NAT device when the two Cisco Secure ACS servers communicate and a successful database replication can occur only if the secondary ACS server perceives no change in the IP header or content of the data it receives. So that means we will not be able to Implement NAT to achiever this.
    Has any one of you faced this problem of replicating ACS Database over the VPN with overlapping Network Addresses and was anyone able to successfully solve this issue using a work around ?
    All provided info and comments are greatly appreciated.

    I can help with the 3005 setup if you decide to go that route.
    You will need to add 2 network list entries under Configuration>Policy Management>Traffic Management>Network Lists.
    You will need to configure a local and remote address. The local will be one of the public ip's for the site.(Provided by your ISP)The remote will be the device you are connecting to on the other end.
    You will also need to add a Nat Lan to Lan rule under Configuration>Policy Management>Traffic Management>Nat>Lan to Lan.
    Use a static Nat type. The rest will look similar to my example.
    Source(Local address)Translated(Public Ip Address used in the network local list)Remote(Ip address of the device on the other end)
    Now just create an Ipsec lan to lan tunnel. You will need to agree with the ISP on des type and auth type. Use you local and remote networks you created earlier.

  • CiscoSecure ACS 4.1(1) Build 23 Patch 5 :database replication fails; possibly short timeout or dead

    Hi,
    Since some time we are struggling to get database replication working.
    On the primary server it is reporting the following on "Database Replication active.csv""
    07/21/2010
    14:22:58
    SZ0910
    WARNING
    ACS 'SZ0920' not replied to replication request - possibly short timeout or dead
    07/21/2010
    14:12:08
    SZ0910
    INFO
    Outbound replication cycle starting...
    In CSMon.log following is logged:
    CSMon 07/21/2010 14:12:11 A 1544 13760 Pausing the monitoring of CSAuth for duration 600
    CSMon 07/21/2010 14:12:11 A 1544 11640 Pausing the monitoring of CSLog for duration -1
    CSMon 07/21/2010 14:12:14 A 1544 13788 Pausing the monitoring of CSRadius for duration -1
    CSMon 07/21/2010 14:12:18 A 0641 3248 CSAuth: Paused State 0 6 Event Detected Level:2 Message:Service CSAuth has been suspended for a configured function to proceed. Monitoring will suspend until the service is restarted
    CSMon 07/21/2010 14:12:18 A 0641 3248 CSLog: Stopped State 0 6 Event Detected Level:2 Message:Service CSLog has been stopped or paused by the system. Monitoring will suspend until the service is restarted
    CSMon 07/21/2010 14:12:18 A 0641 3248 CSRadius: Stopped State 0 3 Event Detected Level:2 Message:Service CSRadius has been stopped or paused by the system. Monitoring will suspend until the service is restarted
    CSMon 07/21/2010 14:12:18 A 1544 7716 Pausing the monitoring of CSTacacs for duration -1
    CSMon 07/21/2010 14:12:28 A 0904 3248 Analysis: Level 2 'Service CSAuth has been suspended for a configured function to proceed. Monitoring will suspend until the service is restarted. Service CSLog has been stopped or paused by the system. Monitoring will suspend until the service is restarted. Service CSRadius has been stopped or paused by the system. Monitoring will suspend until the service is restarted. '
    CSMon 07/21/2010 14:12:33 E 0351 3248 Failed to log accounting packet to logger localCSLog
    CSMon 07/21/2010 14:12:33 A 0641 3248 CSTacacs: Stopped State 0 2 Event Detected Level:2 Message:Service CSTacacs has been stopped or paused by the system. Monitoring will suspend until the service is restarted
    CSMon 07/21/2010 14:12:43 A 0904 3248 Analysis: Level 2 'Service CSTacacs has been stopped or paused by the system. Monitoring will suspend until the service is restarted. '
    CSMon 07/21/2010 14:12:48 E 0351 3248 Failed to log accounting packet to logger localCSLog
    CSMon 07/21/2010 14:22:18 A 0641 3248 CSAuth: State 0 6 Event Detected Level:4 Message:Service pause timed out. Please check the timeout settings for Replication and Backup
    I have followed this checklist: https://supportforums.cisco.com/docs/DOC-8795 to make sure configs are ok.
    But still replication fails.
    There is no firewall in between.
    Both ACS servers running on MS Windows Server  2003, SP2.
    Can anybody help me in the right direction what could be possible cause of this or where else I can look for logging for further troubleshooting?
    Thanks in advance for your help.

    Hi,
    Since some time we are struggling to get database replication working.
    On the primary server it is reporting the following on "Database Replication active.csv""
    07/21/2010
    14:22:58
    SZ0910
    WARNING
    ACS 'SZ0920' not replied to replication request - possibly short timeout or dead
    07/21/2010
    14:12:08
    SZ0910
    INFO
    Outbound replication cycle starting...
    In CSMon.log following is logged:
    CSMon 07/21/2010 14:12:11 A 1544 13760 Pausing the monitoring of CSAuth for duration 600
    CSMon 07/21/2010 14:12:11 A 1544 11640 Pausing the monitoring of CSLog for duration -1
    CSMon 07/21/2010 14:12:14 A 1544 13788 Pausing the monitoring of CSRadius for duration -1
    CSMon
    07/21/2010 14:12:18 A 0641 3248 CSAuth: Paused State 0 6 Event Detected
    Level:2 Message:Service CSAuth has been suspended for a configured
    function to proceed. Monitoring will suspend until the service is
    restarted
    CSMon 07/21/2010 14:12:18 A 0641 3248 CSLog: Stopped State
    0 6 Event Detected Level:2 Message:Service CSLog has been stopped or
    paused by the system. Monitoring will suspend until the service is
    restarted
    CSMon 07/21/2010 14:12:18 A 0641 3248 CSRadius: Stopped
    State 0 3 Event Detected Level:2 Message:Service CSRadius has been
    stopped or paused by the system. Monitoring will suspend until the
    service is restarted
    CSMon 07/21/2010 14:12:18 A 1544 7716 Pausing the monitoring of CSTacacs for duration -1
    CSMon
    07/21/2010 14:12:28 A 0904 3248 Analysis: Level 2 'Service CSAuth has
    been suspended for a configured function to proceed. Monitoring will
    suspend until the service is restarted. Service CSLog has been stopped
    or paused by the system. Monitoring will suspend until the service is
    restarted. Service CSRadius has been stopped or paused by the system.
    Monitoring will suspend until the service is restarted. '
    CSMon 07/21/2010 14:12:33 E 0351 3248 Failed to log accounting packet to logger localCSLog
    CSMon
    07/21/2010 14:12:33 A 0641 3248 CSTacacs: Stopped State 0 2 Event
    Detected Level:2 Message:Service CSTacacs has been stopped or paused by
    the system. Monitoring will suspend until the service is restarted
    CSMon
    07/21/2010 14:12:43 A 0904 3248 Analysis: Level 2 'Service CSTacacs has
    been stopped or paused by the system. Monitoring will suspend until the
    service is restarted. '
    CSMon 07/21/2010 14:12:48 E 0351 3248 Failed to log accounting packet to logger localCSLog
    CSMon
    07/21/2010 14:22:18 A 0641 3248 CSAuth: State 0 6 Event Detected
    Level:4 Message:Service pause timed out. Please check the timeout
    settings for Replication and Backup
    I have followed this checklist: https://supportforums.cisco.com/docs/DOC-8795 to make sure configs are ok.
    But still replication fails.
    There is no firewall in between.
    Both ACS servers running on MS Windows Server  2003, SP2.
    Can
    anybody help me in the right direction what could be possible cause of
    this or where else I can look for logging for further troubleshooting?
    Thanks in advance for your help.
    Hi,
    Also check the port number TCP 2000 this is the replication port which needs to be opened between the primary and secondary ACS.
    Hope to Help !!
    Ganesh.H

Maybe you are looking for

  • Embedding video in PPT

    I need to create a multimedia presentation, a script that includes some brief video as well as audio clips. The script will be created in Adobe Story, converted to PDF, imported into PowerPoint (where the audio and video are to be added), then once a

  • InDesign CS3 (WIN): "Enable all profiles" scriptable ?

    Hi, We have to following problem: We have a large collection of IND files from different sources. When creating output, we want the image profiles to be enabled. The only way to do this, it seems, is manually when opening a document with a mismatched

  • Display an attachment from jsp

    Hello, I store my web application attachments under ROOT folder and my problem is that I can access to them also if I write directly the appropiate url in the browser without entering in the application... How should I do to access to files only thro

  • How do I stop lion from opening all previously opened files on restart?

    How do I stop lion from opening all previously opened files on restart?  I want to wipe all open files, since that seems to be the most efficient way to close lots & lots of open files (that build up over the course of normal activities)

  • Wireless 6500 - Solution Center says Disconnected

    I cannot get a Word or Excel report to print, but if I clcik on Network Settings it says Ready there.  And if I click on Print a Printer Startus Report it prints a report.