IPCC Enterprise Script Storage

Hello,
We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.
Now, we have in our system an old version and we want to restore it.
Can anyone tell me where Enterprise scripts are stored and how I recover a particular version witch not appear in Script Editor?
Thank you,
Dan

Can anyone tell me where Enterprise scripts are stored and how I recover a particular version witch not appear in Script Editor?
Scripts are part of the configuration, like agents, call types etc. They are stored in the configuration tables on the logger - like Master_Script, Script, Script_Cross_Reference and Script_Data. They are replicated to the AWDB in the normal way configuration data is replicated.
As the responder said, if you cannot see the version you want in Script Explorer and it has been flushed (permanently deleted), then you are out of luck.
If you had exported the script as a .ICMS file and saved it somewhere - then you could reimport, and save as the latest version, assuming you can resolve the references. This is a bit of a long shot though - many customers don't do this.
If your system has been set up to delete scripts automatically and save (say) only the last 5 versions (in System Information), then I would change that. Some integrators configure this - I prefer to save all scripts and clean up irrelevant scripts manually. Then nothing worthwhile is lost. Of course, this is closing the stable door after the nag has well and truly bolted - but still worthwhile.
Regards,
Geoff

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Hi,
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. go to the first table and delete X amount of data from the table . if size of the db is still more then 80% full, go to next table and do the same again as in previous step
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. make sure your hds database is big enough to keep all data you want.
. make sure that the database is never over 80% full. You can make sure this is the case by purging enough data from all tables every day. So, you need to configure point 1 above so that for every table only X amount of days is kept. I see that you want to keep the agent logout data for 3 years. I don't know how you configured the other tables but if you want to keep all of them for 3 years you need a pretty big database. To confirm the number of days configured in system, pls check below keys in Registry of Logger and HDS.
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http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008014f8b9.shtml
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http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094927.shtml
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( Pls rate post if found to be helpful.)

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