IPCC Express 7.0 - Wall board not updated

We have IPCC express 7.0 and everything was working fine and without any change suddenly the wall board stoped showing latest statistics. Is there any particular service in IPCC whose reset can resolve this issue or something else has to be invetigated.

We use Wallboard too with UCCX5.0 and i hope it works with UCCX8.0 you might want to check Control Center and check which server is Master, then point your browser to that server.

Similar Messages

Shrink IPCC Express Database

Hi,
I need to confirm only if I can shrink IPCC Express 4.0 Database or not
The space issue with me is with FCRasSvr DB which affect agents reports
I'm a fraid to start the shrink without being supported from Cisco or being tested by anyone before
Regards

Hi,
thanks again aaron for info
The issue was that Customer informed that agents can't get their reports from CAD
then we found this error in event viewer
FCVRS229 SQL Query failed with SQL error could not execute the SQL statement for query INSERT INTO FCRasStateLogToday
Cisco recommend the action in this link:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801df570.shtml
I checked it and found all is ok
Then while continue checking the CRS
In Datastore control center
Historical is fine
Repository and Agent show only the primary server ,replication type [ publication snapshot agent] and show this error
Error occurred while performing the operation. The cluster information and subscriber configuration does not match. The subscriber might be dropped (Please check SQL server log for more details). Administrator need to refer the documentation on how to resolve this issue
SQL log show this:
crs could not allocate space for object FCRascalllogToday in database FCRasSvr
Error: 1105 severity 17 state 2
Also the same error for FCRasStatelogToday object
So I decided to shrink FCRasSvr DB as a first step to solve this space issue
Please note that we have 4-servers in the CRS cluster version 4.0
two servers as CRS Engine and another two as CRS Database in a HA solution
And the agents reports work from CAD when only one server of the DB servers is live but not with the two
Regards and sorry for being detailed

IPCC Express - CRS 5.0.2 - IVR is not working

Dear All ,
we have IPCC Express 5.0.3 integrated with CUCM 5.1.3 , IVR was working fine and suddenly stopped .
when i am dialing Piolet Number it ringing but not hitting to the IVR.
can any one advice please .

Hi Behrang,
Go to your Safari menu bar click Safari / Preferences then select the Security tab. Click: Show Cookies
Delete all Google / Gmail related cookies.
Quit Safari.
Open a Finder window. Select your Home folder in the Sidebar on the left. It has a small house icon. Now on the right open the Library folder, then the Caches folder, then com.apple.Safari folder.
Move the cache.db file from the com.apple.Safari folder to the Trash.
Relaunch Safari and see if that makes a difference.
If not, from your Safari menu bar click Safari / Reset Safari. Select the top 5 buttons. Click Reset. Relaunch Safari and try Gmail again.
Carolyn

In IPCC express,last 4 month report i;m not getting in historical report. in report it shows blank.

Hi all,
we are using IPCC express 5.0 with high availability and call manager 6.0.
Now i;m facing an issue in historical reports.i'm not getting last 4 month reportin the historical report and the report is blank.
when i troubleshooted, i checked for filter in scheduler file, logs and i couldn;t find any issues in that.
i observed in datastore control center, agent, historical, repository status is stopped in publisher and replication status also stopped. i tried to start it but it stopped again.
as per customer information, also agent phones are communicating with standby server not with publisher for last 4 months.
so i'suspect it is database replication problem for long time that is why i;m getting the report also for these 4 months.
please find the attachment for your reference..
please anybody can help me in this..
thanks in advance..

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

HT3529 My ios 7 update has made my message key board not work ?

After updating to IOS 7 update. It has made my key board not work very well when typing a message.

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

PCI-6023E Boards calibrated at NI are not updated & listed in print calibrated document

PCI-6023E boards calibrated at NI are not updated in my devices- print calibration records.
Lee Bohot
713-254-4825
[email protected]

I am refering to the NI website-MyNI/My Registered Products/On-line Calibration Certificates. When I enter a PCI-6023E serial number that has been recalibrated in Jan. '03 by NI, the web site says the device is out of calibration, but I have received a new calibration data sheet for the latest calibration. Will this new calibration be reflected in the web site?
Thank you,
Lee Bohot
Lee Bohot
713-254-4825
[email protected]

IPCC Express Skills Based Routing "Select Skill" feature request.

Let me start by saying that I hope I'm just doing something wrong and that what I'm trying to accomplish is already possible within the existing feature set of IPCC Express. (I'm running 4.5.2) If not, I'd like to start a campaign to get it added as a feature in the next release.
Short version:
A call comes in, and in order to assign skills to the call you must assign the call to a csq that contains the skills required to complete that call. -- Problem arises when number of skills gets large, so must the number of CSQ's. Maintaining all of the agent to CSQ mapping gets very cumbersome.
I'm proposing a new "select skill" step in the CRS developer, which will allow you to assign a skill required to handle a call, rather then have skills required be based on what CSQ the call was put into.
(Long version in an e-mail from me to cisco)
Basically what I'm seeing with the Skills Based Routing feature in IPCC Express is that it still relies heavily on CSQ's to determine the group of agents selected to take a certain call. I can't assign a skill to a calling contact during the call flow in the script editor, instead I have to assign a contact to a CSQ which has certain skills assigned to it.
Let me give you an example as it pertains to my company.
We have 15 Healthcare locations with an average of 7 doctors per location. Each doctor has his or her own specialist that takes appointments and other calls not destined to be terminated by the doctor. Each Specialist is also a Primary backup for 2 other doctors and a secondary backup for the rest.
Currently, if I want to use skills based routing to route a call to one of the Doctors, I have to create a CSQ for each doctor, and add that doctors skill to that CSQ, and then add all of those CSQs to the locations "team".
Furthermore, if I want to add a "bilingual" skill so that each caller has the option to speak to a bilingual rep, it changes the order for the rep selection. Now I have to double the amount of CSQs in the system to have 1 queue for one language and another queue for another language for each doctor.
At 15 locations and averaging 7 docs per location with 2 languages, this requires 210 different CSQs that I have to update on a regular basis because turnover for these specialists is fairly high. Not to mention the fact that Cisco has imposed a "soft limit" of 75 CSQs per server on the 7835.
What I would propose to alleviate this mess would be to add a new step in the CRS editor under "IPCC Express" and call it "Select Skill", where I could assign a skill required to handle a call. This would allow me to create 1 CSQ and have agent selection done based on skill, or a combination of skills. It would also allow me to look across the enterprise for an agent with a particular skill without having to create 105 CSQs with 105 agents per CSQ.
To do this for now I have created a work around, but it's not a very good one because it requires a lot of overhead. I've created a database with all of my agents in it and all of the skills they are qualified for. Then where I would use the 'Select Skill' step I talked about earlier I now use a database dip and select a resource with the skills I require, then do a 'Get Reporting Statistic' to determine if that resource is logged in and available. Then using CRS 4.5.2 I route on resource instead of CSQ. Now the problem with this method, is if the resource is available, but away, or doesn?t answer the phone (because they also have to deal with walk up customers) it sets them not ready and then just sits there waiting for then to go available again. It wont requeue to the next skilled agent unless I dequeue then from the current app and start the process all over again, which in that cause they would loose their place in line.
So that's it in a nutshell, I'm sure it's not the easiest thing to follow.
Let me know if you have any questions.
Jeremy
(end e-mail)

I just want to join you in this request.
Steven Ferland, Bell Canada
P.S.: Please add your name if you agree with Jeremy.

Agent license for IPCC Express Premium 4.0(3)

Hello experts!
We're currently running IPCC Express Premium 4.0(3) in our environment (I know it's kind of old and we're thinking for a migration soon) but meanwhile, I've been asked to add 4 more agent licenses to our IPCC server to bring 4 more agents on board in the queue. When I contacted one of Cisco partners to buy a few, I was told that since this version is no longer under support, Cisco does not sell anymore licenses as well! I was wondering is there really NO way to purchase a few license more from anywhere (including used market, internet)? any idea/suggestion to least get this worked for now and then think about upgrade later?
Thank,

we've recently (Jan 2011) been successfully able to order enhanced licences for a client who was running IPCC 4.0(1) and they were converted to a licence file through the usual channels and applied to their server.
If you get your partner to use the dynamic configuration tool and rather than search (which will not yield any results) directly input the top level SKU IPCX-4.X-ADDON-PRE you may find they are able to order some licences. I can't guarantee this will still work and you may find that the order is cancelled at some point during the process.
You really should be considering upgrading (not least because you are only 6 weeks away from having a completley obsolete software release on an unsupported operating system and will be totally exposed) there are some very agressive discounts from Cisco for Comms Manager and Unity at the moment (which you will have to upgrade as well) which really make it worthwhile.
also be wary of the behaviour of your server post upgrade as version 4 installations which have been static for a long time don't seem to like being messed around with

Unable to install SQL Server 2014 Express LocalDb on Windows 8.1 Update 1

Apologies if this is not the right place or this has been posted before (I looked and didn't find anything)
I am unable to install SQL Server 2014 Express LocalDb on Windows 8.1 Update 1, as I get an 'Operating System not Supported' error message right away.
What can I do to get this working?

Hi Zgreve,
Usually, from
hardware and software requirements for installing SQL Server 2014, we can install SQL Server Express version on the Windows 8.1. For more information, see:
Microsoft SQL Server 2014 Express.
Before you install SQL Server 2014 Express version, you should ensure installing the .NET Framework 4, then run as administrator for the SQL Server setup.exe again.
There is a similar detail about install SQL Server Express LocalDB via GUI and command line. You can also review the following steps.
http://www.mssqltips.com/sqlservertip/2694/getting-started-with-sql-server-2012-express-localdb/
If the same error about OS still exists, I recommend you submitting a feedback to Microsoft such issues at
https://connect.microsoft.com/SQLServer/Feedback, Your feedback enables Microsoft to offer the best software and deliver superior services, meanwhile you can learn more about and contribute to the
exciting projects on Microsoft Connect.
Thanks,
Sofiya Li
Sofiya Li
TechNet Community Support

VO with bind variable defined in SQL is not updated correctly

Hi Experts,
I have one simple question here, could you please help answer? Thanks a lot!
I have 2 pages, the first page displays an employee table, the second page shows some details related to the selected employee. When select one employee and click on the detail button I can be naviaged to the second page and see the details for the selected employee. The vo used on the second page uses a bind variable called "empId" which is binding to a pageFlowScope value 'adf.context.pageFlowScope.empId', and this pageFlowScope value will be populated to the selected empId in detail button actionListener at runtime).
The question here is, now the first navigating is ok, the detail page can show the correct information for the employee selected on the employee page, but when navigating back and choosing another employee, and then click on the detail button again, the detail page is NOT updated, it still shows the first selected employee information. I do debug the actionListener in the backing bean and the second selected empId does get passed to pageFlowScope.empId, the bind variable in the VO should get the new value, right? but why the second page does not get updated (query using the new bind variable value)?
Thanks!
Edited by: user774592 on Jul 20, 2011 11:13 PM
Edited by: user774592 on Jul 20, 2011 11:15 PM
Edited by: user774592 on Jul 20, 2011 11:15 PM

Hi Timo,
Thanks for you response! The JDev version I used is 11.1.2.0.0. Actually, they are different VOs, the 1st page is EmployeeVO, the second page is ResourceSummaryVO which binds the empId variable in SQL. The ActionListener code is as below.
public void viewResSummary(ActionEvent actionEvent) {
// Add event code here...
DCBindingContainer bc = (DCBindingContainer)this.getBindings();
DCIteratorBinding empIteBinding =
bc.findIteratorBinding("SEmployeeView1Iterator");
//Get employee id from the current selected employee record
Row currentRow = empIteBinding.getRowSetIterator().getCurrentRow();
Long employeeId = ((DBSequence)currentRow.getAttribute("EmployeeId")).getValue();
//Set employeeId as a pageFlowScope object which will be used in ResourceSummaryPage
AdfFacesContext.getCurrentInstance().getPageFlowScope().put("empId", employeeId);
empId is defined using Bind Variable Dialog and is referenced in ResourceSummaryVO on the second page. I used the EL expression to defined its value to adf.context.pageFlowScope.empId which will be populated using above code at runtime.
Again, thanks for your help!

Late 2007 MacBook White Will Not Update After Installation of 10.6 Snow Leopard

I'm wondering if anyone can help me with this problem and hopefully diagnosis it as a non-motherboard or logic board issue.
Had 10.7.8 installed successfully for 4-6 months, upgraded from 10.6.8, the end of Snow Leopard.
Had to force shut down computer after external hd wouldn't eject. After restarting, computer never restarted (was stuck on Apple/spinning wheel).
I have tried everything, PRAM reset, SMC reset, hard reset (battery out, power button 5-10 seconds), recovery mode reinstall of Lion, reinstall of Snow Leopard pre-hd format, zero hd format + reinstall of snow leopard, reinstall of original install disk 10.5 to failed software update.
I've literally tried everything. I'm able to reinstall base OS' but not update to recent versions either 10.5.8 or 10.6.8 to upgrade back up to 10.7.5 Lion.
Oh, and don't tell me to do a D at start up for a hardware test, it came back with nothing wrong, and my 500gb western digital hd (1 month old) has been verified and seems to be ok and repaired permissions which there were a lot but still seemed to be ok after.
Anyone have any advice? Motherboards are around 400$ from MacMall.
It'd be great not to have to throw this thing away as it's still a solid work/office computer.
Or should I just stick to 10.6 base Snow Leopard?
Thanks everyone!
Chase

OK, now you need to update it to 10.6.8: Download and install Mac OS X 10.6.8 Update Combo v1.1.
Sign into the App Store with the Apple ID you used to purchase Lion. Click on the Purchases icon in the toolbar. Look for your Lion purchase in the list and click on the Download/Install button.
I suggest for the future you read this:
Make Your Own Mountain/Lion Installer
1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/
    Lion application. After Mountain/Lion downloads DO NOT click on the Install button.
    Go to your Applications folder and make a copy of the Mountain/Lion installer. Move
    the copy into your Downloads folder. Now you can click on the Install button. You
    must do this because the installer deletes itself automatically when it finishes
    installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
a. Open Disk Utility in your Utilities folder.
b. After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left
      side list. Click on the Partition tab in the DU main window.
c. Under the Volume Scheme heading set the number of partitions from the drop down menu to one.
      Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the
      partition scheme to GUID then click on the OK button. Click on the Partition button and wait until
      the process has completed.
d. Select the volume you just created (this is the sub-entry under the drive entry) from the left side
      list. Click on the Erase tab in the DU main window.
e. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the
      button for Zero Data and click on OK to return to the Erase window.
f. Click on the Erase button. The format process can take up to an hour depending upon the flash
     drive size.
3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
a. Double-click on the InstallESD.dmg file to mount it on your Desktop.
b. Open Disk Utility.
c. Select the USB flash drive from the left side list.
d. Click on the Restore tab in the DU main window.
e. Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
f. Drag the mounted disc icon from the Desktop into the Source entry field.
g. Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
Note: The term Mountain/Lion used above means Lion or Mountain Lion.
As an alternative to the above (you still have to do your own download of Lion/Mountain Lion) you can try using Lion DiskMaker 2.0 that automates the process of Steps 2 through 4.

CUOM error when trying to poll performance data from IPCC Express

Hi Network Professionals,
Using CUOM 2.1 SP1 I get an error when trying to access the Performance menu for a IPCC Express Server in the Service Level View.
Error Message:
Performance polling is not supported for the current capability.
The server is fully monitored and I get enviroment, system, interface and application information.
I the Polling Parameters menu (Voice Utilization Settings) the only parameter listed is "Communication Manager and Registred MGCP Gateway Utilization".
The IPCC Express version is 5.0.(2)SR01_Build045.
Is anything missing on the IPCC server? I have only configured it with SNMP.
Kind Regards
Johnny Olsen

hi teresa.
well I bother you because I have a problem similar to that raised earlier, I have a vm INTAL CUOM 2.1 SP1 and the problem is that computers add-in-law his administration IPCC view the service level ... but when I fall into a custom group created the group and add the teams the same ip ipcc already visible, in my group I want to generate displays custom cloud but do not show me the equipment, except that I want to add IVR servers and I do not under any circumstances the samples .. lso probe and reset everything and anything related services, install the SP! and nothing. Can you help me with this or if I recommend CUOM up version of the 2.3 that I could not even see the difference with 2.1 CUOM thanks greetings

New users are not updated in Outlook address book (Offline)

Hi All,
We are having an Exchange 2010 environment. from few weeks we are experiencing this issue. When we create new user or change the name of a existing user, it is not updated in outlook address book. Can anyone help me to sort this issue?.
Regs,
Sachitha.

What is the Outlook client you are using? Is it 2003 or 2007+
You are right, you don;t have to update the OAB manually, the kind of issue you are facing is very know (As far as I experienced). After you update the OAB manually, check the issue and it should be fine.
After that create a Test User and check in Outlook if you see it populated.
Cheers,
Gulab Prasad
Technology Consultant
Blog:
http://www.exchangeranger.com    Twitter:
  LinkedIn:
   Check out CodeTwo’s tools for Exchange admins
Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

Execute SQL Task does not Update from a Date Variable Reliably

I'm using a DateTime variable in SSIS 2008 that is used to set the SQLStatement property of an Execute SQL Task.
"DELETE FROM Labor WHERE Week = '" + (DT_WSTR, 100) @[User::Week] + "'"
Week is the next Sunday:
DATEADD( "day", @[User::DaysTillSunday] , @[User::TheDayThatIsTwentyMinutesPrior] )
DaysTillSunday:
DATEPART( "dw", @[User::TheDayThatIsTwentyMinutesPrior] ) == 1 ? 0 : 8 - DATEPART( "dw", @[User::TheDayThatIsTwentyMinutesPrior] )
TheDayThatIsTwentyMinutesPrior:
(DT_DATE)(DT_DBDATE)DATEADD("minute",-20,GETDATE())
The SSIS Package deletes the current week's data, reloads it with fresh data, then calculates the difference between the current week and last week.
The problem is that randomly, instead of deleting the current week, it will delete the previous week. This happens maybe 5-10% of the time. At least it does until I rebuild the package and import it into SQL Server again.
I'm guessing that the Execute SQL Task is not updating the value of the Week variable before it executes. I started with the source type being a variable. Then I decided to try Direct input and pass in the Week as a parameter (OLE DB Connection
Type). That didn't work either.
Most recently I tried writing the Week variable to a table first, then having a sequence container with all the tasks second. Slightly better but I still saw the date was wrong 2 times in about 90 executions. I was hoping that writing the Week
variable out to the database would force an update of any associated connections to it, but that didn't seem to work.
Any ideas? Is this a known issue, am I missing a setting?
thanks,
John

John, computers either work all the time or have a bug. I suspect it is the latter.
To find it [faster] you need to log what the resulting expression was used in the package.
I am baffled how rebuilding a package would fix anything like setting a date.
It might be even dependant on when you run the package.
Why
DATEADD("minute",-20,GETDATE())
DATEADD( "day", -8 , GETDATE() )
It must be enough to set the week (that appears to be a date) as above.
Arthur
MyBlog
Twitter

Parameters on linked report not updating

Hi,
I updated a report adding parameter expressions. A linked report based on the report I updated didn't get the parameter expressions when I deployed the base report. Anybody else having that issue? It's not much of a problem. I just have to recreate the linked report which is a nusance.
Thanks,
DD

I know this question is old, but I had the same problem today, and I think the answer is useful.
When you deploy a new "main" report, the linked reports are NOT updated automatically, so you need to refresh them. You can do this easily from the Report Manager:
1 - Update the main report;
2 - Go to the linked report, use the "Manage" menu, and in the "Properties" tab click in the "Change Link" button:
3 - In the following screen, select the main report, and click "OK". This will refresh the linked report with the modified main report:
4 - Once you're back to the previous screen, click the "Apply" button, to really update the linked report.
5 - VERY IMPORTANT: Since you changed the main report, all the previous adjustments you made in the linked report parameters were lost - like Null, Hide, Prompt User and Display Text, only the Default Value is preserved - so GO TO THE PARAMETERS tab and
adjust the linked report parameters again!!!

IPCC Express 7.0 - Wall board not updated

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