IPCC express disable call forward all restriction

Hello
Is there no possibility to disable the call forward forward all restriction on the agent phone on the IPCCX 8.0?
Thanks
Thomas

Hi all
Thanks for the answer. I know how to disable the call forward on the callmanager.
What I mean is, that when I have a Contact Center Express (Cisco IPCCX 8.0), the contact center monitors the status from the agent telephone. When I forward the agent telephone to an other telephone, the call is not forwarded and remains in the queue. I want to disable this feature that I can forward the agent phone to the mobile phone and answer the calls from there.
Thanks, Thomas

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CUCM 8.6 - Call Forward All Doesn't Work With DN In Hunt Group

Hello,
I'm trying to make a hunt group that's sole purpose is to dial out to our Help Desk member's cell phone (on-call after hours). The idea is that we want the hunt group to broadcast the call to the on-call engineers. Whoever picks up first takes the call.
At least that's the idea now. They may want to change that to - ring primary on-call cell phone, if no answer ring secondary on-call engineer.
The target cell phones will change every week and I wanted to give the supervisor a means of changing the numbers through the ccmuser page.
I created two DNs and placed them in a hunt group, each with call forward all to a cell phone number.
It seems that the hunt group ignores the call forward all setting and that is by design (https://supportforums.cisco.com/document/9126/cisco-callmanager-call-forward-all-cfa-does-not-work-if-line-hunt-group).
Does anyone else have any suggestions on how to accomplish this?

That's correct, what you're seeing is WAD, this topic has been discussed plenty of times before, the only option you have is SNR

Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

Does anyone know of an ap that will auto call forward all voice calls from my iphone4 to a different number (office) at set times each day? IE - i want my business iphone to automatically call forward at 0830am weekdays and cancel the call forward at 6pm

I am trying to find an app that will automatically forward all voice calls at preset times each day
IE - at 083am weekdays
and automatically cancel the call forward at 6pm weekdays
At the moment i am doing it manually with alarms set to remind me
Seems a pretty basic "want" but - i cant find anything
And APPLE - make it easier to find APPS in the APP store - wy not have a search feature that you can type in what you are looking for??
Thanks!!

There are no apps to do what you want, that's why you can't find any. No app would have access to the necessary API's to do this, thus only Apple could implement such. You can suggest such to Apple here:
http://www.apple.com/feedback/iphone.html
Another suggestion is to look at Google Voice. I don't know if it offers these specific features or not, but it is highly customizable.

Unable to disable Call Forwarding function on my iphone 4

Hi,
I enabled call forwarding to a certain number. Now I am unable to remove the call forwarding.
- Tried to "off" card forwarding on iphone setting
- Restart iphone
- Reset all settings
- Called telco to erase my call forwarding details
- Dial ##21#
All to no avail.
Anybody faces the same problem? Is it telco issue or iphone issue.
Help please?

This is a telco problem.
The interface on the iPhone for call forwarding is only an interface to access the telco's system and set up call forwarding. It has no control over the actual call forwarding settings.
It might be a good idea to reset network settings on the iPhone in Settings > General > Reset.
You can also eliminate the possibility of it being a setting on your phone by restoring as "new", but that's a bit extreme.

IPCC Express-record call after waiting timeout end e-mail

I have IPCC Express 3.5.2. I have successfully created a script that enables recording a message when either a wait timeout occurs and then the user selects to leave a message. There is a maximum time limit on the recording. As long as the user stays online long enough during the recording fort he max timer to expire I can save the file and send out an e-,mail with this attached.
My question is how do detect hang-up then save the file and send the e-mail when a caller hangs up before the max time out has expired?

You need to use the On Exception GoTo and Clear Exception steps.
An Example:
Start
...logic...
On Exception (contactInactiveException) GoTo RecordingException
Recording
--Successful
----Label: Recording Exception
----Clear Exception: RecordingException
----....email/otherlogic...
End
The On Exception Goto watches for the caller hanging up. If they do, it moves the script to the label instead of going to the end. You must have the Clear Exception step to then clear the exception and move on.

Call Forwarding How to disable?

How Do I disable call forwarding, because it is really annoying.

You might :- go to Skype Preferences >>> Calls- untick what need to be unticked. Hth

Call forwarding on iPhone4. I am sick of trying but once I input the number and go back to call forwarding, it turns off call forwarding. Any idea why

tried the simple way of call forwarding going in to settings>call forwarding> turn on call forwarding> enter number> return to call forwarding
but the status is going back to 'off' from 'on'
I also tried *61*number# but there again its failing. Can someone assist please?

Who is your carrier? Not all carriers support enabling and disabling call forwarding using the controls in Settings.

Call forward to PSTN on cme

Hi,
unable to set up call forward to PSTN.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
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mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
I have tried activating the Call forward via the phone or manually via the config, but when I attempt a call to IP Communicator from PSTN or via extn I am not seeing re-INVITE which should be generated for the forwarded call. Am i missing something?
PSTN / IP phone ------> Calling extn on CME (which is call forwarded to another PSTN number)
config below:
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server expires max 250 min 200
asserted-id pai
localhost dns:XXXXX
outbound-proxy dns:XXXXX
dial-peer voice 100 voip
description ** Incoming call from SIP trunk **
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
dial-peer voice 101 voip
description ** Outgoinging call to SIP trunk **
translation-profile outgoing SIPOUT
destination-pattern 1T
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
voice-class sip profiles 101
dtmf-relay rtp-nte
no vad
dial-peer voice 102 voip
description ** Outgoinging call to SIP trunk **
destination-pattern 0[2-9].T
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip dtmf-relay force rtp-nte
dtmf-relay rtp-nte
no vad
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
telephony-service
max-ephones 4
max-dn 12
ip source-address 192.168.100.2 port 2000
calling-number initiator
timeouts interdigit 5
load 7960-7940 P00308010200
date-format dd-mm-yy
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
transfer-system full-consult dss
transfer-pattern .T
transfer-pattern 0.T
create cnf-files version-stamp Jan 01 2002 00:00:00
ephone-dn 1 dual-line
number 4961 secondary 99474961 no-reg both
label 4961
name 4961
call-forward all 021605547

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
Does a direct call (without forwarding) work through this dial-peer? YES
The session target of dial-peer 101 is the "sip-server". In wich way is configured? Is it an IP address or a name? FQDN
Can you ping it from the CME? YES
The CME can resolve the name via DNS? Resolved on the CME Can you post the sip-ua config?
sip-ua
credentials number 99474960 username 99474960 password 7 XXXXXXXXX realm as-test.xys.net
authentication username 99474960 password 7 XXXXXXX
calling-info pstn-to-sip asserted-id number set 99474960
no remote-party-id
disable-early-media 180
retry invite 2
retry register 3
timers connect 100
registrar dns:as-test.xys.net expires 60 sip-server dns:as-test.xys.net
host-registrar

IPCC Express Skills Based Routing "Select Skill" feature request.

Let me start by saying that I hope I'm just doing something wrong and that what I'm trying to accomplish is already possible within the existing feature set of IPCC Express. (I'm running 4.5.2) If not, I'd like to start a campaign to get it added as a feature in the next release.
Short version:
A call comes in, and in order to assign skills to the call you must assign the call to a csq that contains the skills required to complete that call. -- Problem arises when number of skills gets large, so must the number of CSQ's. Maintaining all of the agent to CSQ mapping gets very cumbersome.
I'm proposing a new "select skill" step in the CRS developer, which will allow you to assign a skill required to handle a call, rather then have skills required be based on what CSQ the call was put into.
(Long version in an e-mail from me to cisco)
Basically what I'm seeing with the Skills Based Routing feature in IPCC Express is that it still relies heavily on CSQ's to determine the group of agents selected to take a certain call. I can't assign a skill to a calling contact during the call flow in the script editor, instead I have to assign a contact to a CSQ which has certain skills assigned to it.
Let me give you an example as it pertains to my company.
We have 15 Healthcare locations with an average of 7 doctors per location. Each doctor has his or her own specialist that takes appointments and other calls not destined to be terminated by the doctor. Each Specialist is also a Primary backup for 2 other doctors and a secondary backup for the rest.
Currently, if I want to use skills based routing to route a call to one of the Doctors, I have to create a CSQ for each doctor, and add that doctors skill to that CSQ, and then add all of those CSQs to the locations "team".
Furthermore, if I want to add a "bilingual" skill so that each caller has the option to speak to a bilingual rep, it changes the order for the rep selection. Now I have to double the amount of CSQs in the system to have 1 queue for one language and another queue for another language for each doctor.
At 15 locations and averaging 7 docs per location with 2 languages, this requires 210 different CSQs that I have to update on a regular basis because turnover for these specialists is fairly high. Not to mention the fact that Cisco has imposed a "soft limit" of 75 CSQs per server on the 7835.
What I would propose to alleviate this mess would be to add a new step in the CRS editor under "IPCC Express" and call it "Select Skill", where I could assign a skill required to handle a call. This would allow me to create 1 CSQ and have agent selection done based on skill, or a combination of skills. It would also allow me to look across the enterprise for an agent with a particular skill without having to create 105 CSQs with 105 agents per CSQ.
To do this for now I have created a work around, but it's not a very good one because it requires a lot of overhead. I've created a database with all of my agents in it and all of the skills they are qualified for. Then where I would use the 'Select Skill' step I talked about earlier I now use a database dip and select a resource with the skills I require, then do a 'Get Reporting Statistic' to determine if that resource is logged in and available. Then using CRS 4.5.2 I route on resource instead of CSQ. Now the problem with this method, is if the resource is available, but away, or doesn?t answer the phone (because they also have to deal with walk up customers) it sets them not ready and then just sits there waiting for then to go available again. It wont requeue to the next skilled agent unless I dequeue then from the current app and start the process all over again, which in that cause they would loose their place in line.
So that's it in a nutshell, I'm sure it's not the easiest thing to follow.
Let me know if you have any questions.
Jeremy
(end e-mail)

I just want to join you in this request.
Steven Ferland, Bell Canada
P.S.: Please add your name if you agree with Jeremy.

Call forward to external number(mobile)

Dears please help me on this
voice translation-rule 1
rule 1 /2837599/ /599/
rule 6 /2837596/ /596/
rule 7 /.*2837555/ /123/
2837... are my SIP DID nos
123 is my AA extn
596 and 599 is an ip phone exten
i need to transfer directly to an external no (mobile no) when i call 2837596 from outside without extension
what is the config to be done

dears , i tried it but call not forwarding please need our help
voice translation-rule 1
rule 13 /.*2837499/ /499/
ephone-dn 499 dual-line
number 499
label website
description 499
call-forward all 90504495705
corlist incoming user-international
ephone 37
device-security-mode none
video
mac-address 001E.F727.F567
ephone-template 16
username "700" password 700
type 7911
button 1:499
pin 1700

Call Forward to PSTN numbers not working

We have a CUCM version 8.6. The call farward to internal extensions are working fine. But, to the PSTN numbers it is now working. We are able to call the PSTN numbers without any issue. Can somebody help us on this?

Hi Siva,
The most likely cause for this type of issue is the CSS that is applied @ the Call Forward All level on
the DN config page. Check out the CFWDALL CSS to make sure they are set with a level with
access to PSTN numbers
Cheers!
Rob
"Your life is worth much more than gold."
- Bob Marley

Activate a call forward with a Third-party SIP Device or with a analog device

Hi,
In a CUCMv9, how i can activate a call forward (all, busy, no anwser...) with Third-party SIP Device or with a analog device connected to a fxs?
I want to activate a call forward like a Alcatel or Aastra PBX with a code.
For exemple, i pick up the phone, with the code *95 followed by the destination number and hangs up the phone. And use the #95 for désactivate this call forward.
It's possible?
Thanks.

No codes for 3rd party SIP phones, no way to do it. Or for that matter, not even for Cisco Phones, other than CFA.
Anything besides CFA needs to be done via CCMadmin or CCMuser for any kind of phone.
For FXS that's only doable if you're running SCCP
http://www.cisco.com/en/US/partner/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.html
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Call Fwd All will not release CCM 4.1(3)sr5d

Once call fwd is set on my phones it can't be release. It use to release without a problem and no changes have been made to system.

Hi Doc,
These docs have some possible scenarios/solutions to this problem;
Unable to Cancel Call Forward All from an IP Phone
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808170c4.shtml
Cisco CallManager Issues with Call Forward All
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801b3f4b.shtml
Hope this helps!
Rob

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Is it possible for the IPCC express server to keep a record of ALL outbound calls instead of just the ones the supervisor chooses? How?

Hi, guys.
Finally I've confugured my cheme.
I found my audio files .
I have added voice contact workflow to CAD-BE agent instead of CAD Agent. It was my mistake. When i do the same steps at CAD Agent - I saw raw files at C:\Programm Files\Cisco\Desktop_Audio folder.
But they all has *.RAW 1KB size. Is it correct ? I've talked over 1 min and only 1KB Any ideas ?

IPCC express disable call forward all restriction

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