Iphone 5 randomly gets blue screen. Will not turn on after I tried to restart it.
I have had my Iphone 5s since about a month after they came out. It has worked perfectly up until now.
While I was at work I was going about my regular business using my phone as usual. I put it into my pocket and about 15 minutes later pulled it out to check it but all that was on the screen was a dim dark blue light. I couldnt do anything on the screen including turning it off so I did that hard reset (holding the Home and Sleep button).
After the phone shut off it did not turn back on. I tried every combination of buttons and reset options.
-(Home/Sleep buttons)
-(Home/Sleep buttons +Volume up and down)
-(Home/Sleep buttons while turning the mute button on and off)---This one was just a theory online, same as the one before it.
-(Restored the iphone multiple times in itunes)
I had the phone plugged in for a good amount of time and while it was charging it would periodically do a quick 2 vibration burst, like it was starting to connect.
Im guessing its just not getting past a point in the restarting process so it just doesnt continue, seeing as it is still accepting a charge (Itunes put it at 68%)
Anyone have any theories or explanation as to why this could be happening? I appreciate any response
Thanks
Try to put the phone in recovery mode and restore it. If that does not work, take it in to an authorized service provider or Apple store for service. It is still under warranty.
Similar Messages
-
I have an iPhone 4 and recently updated the software. Since then, the screen will not turn off consistently after the 1 minute auto-lock. How do I fix this?
Settings>General>Auto Lock
-
My iphone randomly shut off and will not turn back on
My iphone randomly turned off and now will not turn back on. I tried plugging it into the charger, but nothing happened
do a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait fro the phone to boot back up.
-
Phone was not updated on time so it automatically shuts off and you get a plain black screen until it is recovered and updated. Well when i did the update and recovery I received an error. I went through the steps to fix the error, I had to restart my computer and now the phone isnt recognized on my computer or in itunes. The screen is still completely black so pushing the home button and plugging in to computer still does nothing. Device manager shows nothing in usb port, and apple mobile device software is installed and running. Any help?
Hello agardner37701,
I found some steps you can take when your iPhone is not recognized by iTunes when in Recovery Mode. I recommend reviewing the steps in the section titled "If the device is not recognized while in Recovery Mode" under step 5 in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My iPhone will not turn on after a yet another blue screen of death. Please help!
As mentioned above, my phone will not turn on after a yet another blue screen of death. All of a sudden it turned off, and it wouldn't turn on for quite some time, even after I plugged it in the charger. It wasn't long after the screen turned on, but it only displayed a bright black. I decided to turn it on and off a few times. Nothing worked.
I have also tried to call the phone from another one. It was as if the phone was simply off.Hello ZarinaUrum,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPhone.
iOS: Not responding or does not turn on
http://support.apple.com/en-us/TS3281
Cheers,
Allen -
my iPhone 4 has just shut down. Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge. Any suggestions? I did download a ringtone app and went on to iTunes to sync!.
Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.
-
I don't have a phone plan, so I cannot text without wifi. I have been using iMessage to text my friends, until it stopped working. I can text my sisters email, but not my boyfriends iPhone. The send button will not turn blue. Help? Please?
There is a problem with iMessage with what Apple says is a small number of iPhones and they are working on a fix. In the meantime try this:
1. Settings > Messages > iMessage = Off
2. Settings > FaceTime > FaceTime = Off
3. Settings > General > Reset > Reset Network Settings
4. Wait for the iPhone to Reboot
5. Settings > FaceTime > FaceTime = On
6. Settings > Messages > iMessage = On
You may have to repeat the steps a couple of times.
- with thanks to @deggie -
Iphone 6 randomly shut off and will not turn back on - help!
I bought my IPhone 6 last fall from T-Mobile. My iPhone 6 was working just fine about an hour ago. Went to hit the home button to check the time and it would not turn on. It appears to have randomly shut off and now it will not turn back on. Tried holding the power button - nothing... same with the home button. Assuming I need to take it in for service, but I'm not sure if there is some easy fix for this.
Good Afternoon, robmarshall6,
If your iPhone will not turn on, try the steps in the article below to address the issue:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Take care,
- Judy -
IPhone 4 is stuck in the telephone screen, will not turn off by holding down top button or main menu
iPhone 4 is stuck in the telephone screen, will not turn off by holding down top button or main menu, can't send texts, emails, check internet etc.,
Hold down the home and power buttons until the Apple logo appears(about 15 seconds). It should then restart.
-
I dropped my phone in a toilet, the sound and vibrate are working but the screen will not turn on, what should I do? do I just need a new screen or what? I'm freaking out here
Don't freak out, just get over it. It's probably done.
What should I do if I drop my phone in the toilet?
Apple may offer you an refurbished iPhone in exchange for yours, for about half the cost of a new one.
I wouldn't be too specific about just how it got wet -
I have a small lock showing on the top of my screen on my iphone 4 and when I turn the phone sideways the screen will not turn with it. How do I unlock this
http://www.iphonefaq.org/archives/97974
Also available with the iPhone user guide. -
Ever since I downloaded the new iOS 7 my screen will not turn up and down and it rotates on its own side to side.it will not face the way I want it to go. How do I fix it?
I've been working on this all day!!! I've tried everything I know of and can't get it to load either. Sounds like lots of people are having problems. Here is what I have so far...I have uninstalled EVERYTHING on my pc from apple and reinstalled itunes to no avail. I have tried all sorts of things I've read as fixes online. NOTHING has worked. Here is something interesting that i have noticed though. my main pc (which is the one i have always managed my itunes account with for years) is a 32 bit system running windows 7. Yesterday I installed itunes for the first time on my new netbook which is a 64 bit (windows 7) system and it works just fine. i have three other laptops (all window 7) in my household that are all 64 bit operating systems and ALL have updated to 10.5 and THEY ALL work fine. this is FOUR 64 bit systems ALL updated w/10.5 that work and ONE that is a 32 bit that will not. Can't get any help from apple. their suppot *****! I want to get someone on the **** phone or a live chat but cant. *** APPLE????? please let mw know if you find SOMETHING i can try next. I'm out of ideas and patience!
-
HT4623 my iphone is in recovery and will not turn on.how do i fix it?
my iphone is in recovery and will not turn on.how do i fix it?
same issue!! i was trying to backup/update my phone last night. woke up this moring and says error. phone wont turn on or off, just has the usb picture, saying connect to itunes. but when i try to it says phone is in recovery and must be restored first. is there any way to just get the pictures off the phone before restoring it????
-
My iphone 6 will not turn on after a night of charging. Please help
My phone has been acting funny and freezing. I plugged it in last night when I went to sleep last night and now it will not turn on. I tried to do a hard reboot but it turned on with lines on the screen and it is completely frozen. It will not work and I just bought this phone a few weeks ago.
Hi ncd1031,
Welcome to the Apple Support Communities!
I know issues with your iPhone not responding can be frustrating you you have already done good troubleshooting by resetting the iPhone. In this situation there are further troubleshooting steps that I would recommend. Please use the attached article as a reference for troubleshooting this situation.
iOS: Not responding or does not turn on - Apple Support
Best regards,
Joe -
My ipod has a black screen will not turn on or reset
my ipod has a black screen will not turn on. Will not reset per ipod instructions. no battery picture when plugged in
Try restoring...
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
If you have problems restoring...
iPhone and iPod touch: Unable to update or restore
Maybe you are looking for
-
for U2 abum--I tired the suggestions listed. here,. None worked. The store says purchased. I did not get it. Now what? I sent a feed back to itunes support. Also when people say they got it on iCloud, what do they mean? I don't see any music librar
-
hi ,experts, now there is a requirement about bill of exchange,about payment,discounting,collection,forfeiting. I find the corresponding tcode in the system:f-36-payment f-33discounting,f-34collection,how to do this in the system,I mean,how to input
-
Skype "Click to Call" and Chrome 64bit
Hello I have both CHrome 64bit and Firefox (Waterfox) 64bit. It seems that the regular Click to call add ons are not working on a 64bit browsers. Is there a solution to that besides reverting back to a 32bit browsers? Thanks!
-
Sound recorded from the phone through in-line to Zen V is weak, not loud eno
I wonder if anyone is trying to achieve the same result with more success. When I record from the phone through a cable to the Zen V and transfer the recording to the computer the sound is not loud enough to be easily understood, despite the fact tha
-
i cant sign into icloud. prompt says: " the maximum number of free accounts have been activated on this iphone". Please help.. what must i do??