IPhone 5s "searching" every single morning
A little background:
*I was an Altell customer that was grandfathered in to AT&T (When they bought Altell) with unlimited data and my service started on a brand-new AT&T iPhone 5s on February 3rd, 2015.
*Several weeks after the phone was activated, I dropped it and busted the screen. I contacted the insurance company and they sent me a phone at the cost of $200. That particular phone had an issue where the person I was talking to could barely hear or understand me. I contacted the insurance company and they sent me another replacement.
*That phone had an issue with the GPS not working correctly on any app that required it. On April 10th, I went to the Apple Store at and the very helpful Genius Bar technician gave me a replacement on the spot.
*In July, I woke up on a Friday morning and my phone was "searching" in the upper left corner. I contacted AT&T and it was not an issue on their end, but I was advised to go to the local store to get a new SIM card.
*That became an issue that required hours of phone time with AT&T's computer system not allowing them to update my SIM card because of some issue with an embedded plan feature that carried over from Altell and they had no idea how to fix it. They eventually got it taken care of, but my phone continued to give me trouble by continually "searching".
*It was at that time that I went to the Apple store to get help. I saw the same technician as in April and he informed me that my phone was out of warranty. I am not certain how that happened because my original 5S from AT&T was only activated by them on February 3rd. He said it seemed to have a hardware problem. He did, however, order me a replacement which came in the following week.
*When I went to pick up that phone the technician had a little trouble getting it to activate, but eventually did and sent me on my way. That phone continues to have the same issue as I originally had with the "searching".
Currently:
*I wake up every single day with my phone "searching". Once I go to the area of my house where it can detect our wifi, it either (1) finds signal (2) Asks me for my apple ID to activate (3) or I have to turn it off using both buttons and then turn it back on. (sometimes, I have to do all of the above)
*It had not been happening during the day, but today it has done it several times throughout the day
Things I have done to try and solve the problem:
*Replace the SIM card
*Complete restore without adding a backup
*Complete restore with a backup
*Update Network settings
I have done all of the above several times and continue to have the same problem. I also did the restore on two different computers. I am baffled as to what to do. I feel like I have done everything I could to just have a dependable phone and in February I had a brand new phone from AT&T. I even got desperate and wanted to buy a new phone outright only to find out I am looking at $500+ for a 5S unless I do a contract through AT&T. That would cause me to lose my unlimited data that I was grandfathered in with. I have felt somewhat bullied by AT&T and I feel stuck with what is a faulty phone that was suppose to be a "fix" for my troubles.
Hello @Jamielous69
I’m sorry to hear you’re having signal issues; I’d be glad to help you out!
In order to further assist you, could you please send me a private message providing your:
Full name
Wireless number
Best time to reach you, and alternate contact number if available
We will reach out to you within 2 business days
Thank you,
Charise
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