IPhone "Usb Not Recognised"

Hi, I know there have been loads of similar questions since the iOS 5 and Itunes 10.6 update. I recently got a new laptop and have tried to plug my iPhone in for the first time yet a "Usb Device is not Recognised" keeps showing up. My iPhone does not show up in iTunes or on My Computer. I have tried and followed almost every trouble shooter including:
http://support.apple.com/kb/TS1538 ( Please so not give me this link, I have tried every step on it about 500 times =.=)
http://http://support.apple.com/kb/HT2292
iTune's Diagnostics (which have lead me back to the links above)
Selective Startup only having iTunes start up.
Restarting my laptop.
Making a new "Inbound Rule" through Windows Firewall for iTunes.
Checked my USB cable etc.
Getting recognised as a Camera
Uninstalled and reinstalled iTunes + everything published by Apple Inc.
Deleted everything under the Universal Serial Bus Controllers, restarted my laptop so that it reinstalled them then plugged in my iPhone.
I've stopped the Apple Mobile Device service, plugged my iPhone in, then restarted the service.  The same message pops up.
I'm pretty confident it is a problem to do with my iPhone 3G as I have tried it on multiple different computers with different Apple USB cords and it has always come up with the same message.
Specs:
Apple product: iPhone 3G with latest iOS 5 and updates.
Latest iTunes 10.6 installed.
Laptop: Asus K53SC-SX404V Notebook Exclusive.
Windows 7. 64-bit Operating System.
Here are the iTunes Diagnostic Results (if it helps...):
  Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K53SC
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0046AB5C0354A050
Current user is not an administrator.
The current local date and time is 2012-04-29 14:16:06.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 520MX
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {2FC96DF7-09B3-4385-937B-966ED616A137}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {26C1D8D9-0486-4280-97FC-BEE3F1474D08}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {91885DCE-7B8D-4E74-89E9-236AF72A3AB8}
Description: Intel(R) Centrino(R) Wireless-N 100
IP Address: 10.0.0.5
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Sun Apr 29 13:19:36 2012
Lease Expires: Mon Apr 30 13:19:36 2012
DNS Servers: 10.0.0.138
Adapter Name: {BE6830F2-7E40-4774-889A-CE48BE410AF4}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-29 14:15:29.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Slimtype DVD A DS8A5SH, Rev XAA2
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
ASMedia XHCI Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 3GS running firmware version 5.1
Serial Number: 860406RUEDG
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

I have also found in my iTunes diagnostics log above ^^ it says that iTunes is not enabled by Windows Firewall, even though I have it enabled and followed http://support.apple.com/kb/HT2553 to enable it and the iTunes box was already checked. However, I do have 3rd party Antivirus software running (Norton Internet Security) Could this be conflicting with windows firewall? If so, how do I turn off the firewall in the Norton program so that it stops conflicting with it.
And if this is relevant, I also found that
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Is is this important?
Thanks in advance.

Similar Messages

  • Iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.

    iphone 4 not recognised by laptop after upgrading Itunes, the itunes symbol and a usb cord has appeared on my Iphone 4 screen. Frustrated isn't the word.
    After installing latest version of Itunes, I connected my Iphone via USB and selcted yes to upgrade my Iphone, towards the end of the upgrade a notification popped up indicating that the upgrade had failed. Since then my Iphone just isn't responding, I've tried reinstalling Itunes, turning off Norton Security.
    Any help would be greatly appreciated.

    Thank you Carolyn,
    I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
    Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
    Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
    Many thanks

  • My iphone is not recognised by itunes or my computer

    My iphone is not recognised by either i tunes or my computer. Everything was working fine but now when i plug my phone into the computer it does not charge up the battery nor does it appear in tunes or my computer.
    I have gone through the apple checklist in trying to resolve the problem going into device manager as advised in the apple help guide.
    I have reinstalled i tunes as advised, restarted the apple mobile device. When I come to 'verify that the apple mobile usb driver is installed' . There is no apple mobile device usb driver listed under 'universal serial bus controllers' so I followed instructions to install it as per apple website.
    In the device manager box under 'other devices' it shows iphone and unknown device both have which have an exclamation mark in a yellow triangle over them.
    I followed the instructions to update the apple mobile device driver under 'if only apple iphone appears' got to 'click ok in install from disk dialogue' which is point 8 in the instructions and then point 9 'click next to finish the driver installation steps'.
    However this error message appeared - 'windows encountered an error installing the driver software for your device' stating it found the driver software but encountered an error trying to install it. One of the installers for this device cannot perform the installation at this time.
    Any help greatly appreciated.
    Thank you

    Ok Ive gone to support.apple.com and the heading is 'iso:device not recognised in itunes for windows'
    Following all steps listed then at step 5 'verify that the apple mobile device usb driver is installed....
    In device manager I can see two issues a) under heading 'other device' it lists two....iphone and unknown device...both have ! in a yellow triangle.
    Under the heading univeral serial bus controllers I cannot see Apple Mobile Device USB driver so I carry on to the section stating 'Reinstall the Apple Mobile Device driver.....
    I click on start and in dialog type devmgmt.msc
    I expand the sections imaging devices / other devices / universal serial bus controllers
    The guide then says look for the entry that recognises the device as a camera howver all Ican see near this is under 'other devices' where it lists iphone (and unknown device) both with ! in yellow triangle
    The next guide entry offers 'If only unknown device appears' or 'If only apple ihphone/pad/pod appears' however I can see both unknown device and iphone.
    If I click on 'unknown device' > properties>details>Hardware IDs it shows nothing in the box however under the 'general' tab it states ''This device is not configured correctly (Code 1)'' and suggests clicking update driver. Doing this displays error message - ''Windows encountered a problem installing the driver for this device'' saying ''Windows found driver software for the device but encountered an error while attempting to install it - WPD FileSystem Driver - One of the installers cannot perform the installation at this time''
    Doing as above but by clicking on 'iphone>update driver > browse my computer for driver software > let me pick from device drivers on my computer > Have disk > mobile devices  two items are shown a) Apple Mobile Device USB driver b)MTP ISB device....
    Highlighting (a) and clicking 'have disk' and locating the usbaap164 file in c/common files/apple/mobile device support/drivers then double clicking this file and OK in the 'Install from Disk ' dialog and next again gives error repsonse as above in terms of encountering a problem installing driver but this time lists Apple Mobile Device USB driver.
    Sorry for the long winded step by step hope this helps explain things a bit!

  • IPhone 4 not recognised at all by my computer

    Hi, please help, this is driving me mad.
    When I plug my iphone into the laptop, nothing happens. Other USB components do work, I have Windows 7.
    I have followed the various pieces of advice on here, have reinstalled itunes etc, all to no avail.
    The Apple Mobile Device USB driver is missing in the list on the Device Manager and the iPhone is not recognised anywhere in the device list.

    I presume you are using Windows
    iOS: Device not recognized in iTunes for Windows

  • IPod locked and USB not recognised?

    Someone please help!! I've been stuck with this problem for the last three days. Basically, what has happened is:
    I changed my passcode for my iPod 5 the other day, then had to turn my iPod off as I was in school, I get to my iPod
    at lunch and completely forget the passcode I changed it to. So now I'm locked out. This has happened before so
    I knew what to do but this time, whenever I plug the USB into my laptop a little message just pops up saying
    ''USB not recognised''. I've tried absolutely everything to get this USB to work, I've even used different USBs
    but barely any of them work or nothing comes up at all, like the laptop doesnt even know it's plugged in.
    Is there any way I can restart my iPod without connecting it to iTunes or..? Does anyone know how to sort out
    the USB? Sorry if this was a stupid question, I'm not very good at this sort of stuff.
    Thanks anyway,
    Kate x

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    Also, as necessary:
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem
    Further:
    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

  • TS1538 I have just installed Windows 8.1 and now my ipad and iphone are not recognised in iTunes, can anyone help?

    Hi everyone,
    This is my first post so if I've made any mistakes please forgive me. I have recently upgraded from Windows 7 Ultimate to Windows 8.1 Professional however, now my iPad and iPhone are not recognised in iTunes. I have checked Device Manager and the iPad is listed, I also asked it to update the driver but it informed me that I have the most up to date version. Can anyone help please?

    Hi Skydiver119,
    Many thanks for your prompt reply however, I found this post and it worked perfectly. I hope it helps other users.
    Plug your Ipad USB cable into USB port.
    Go to your Control Panel, click Hardware and Sound, then click Device Manager.
    Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
    Right-click the Apple Device your using, and choose Update Driver Software..
    Click "Browse my computer for driver software."
    Click "Let me pick from a list of device drivers on my computer."
    Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
    In the "Install from Disk" dialog, click the Browse button.
    Use this window to navigate to the following folder:
    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    Click OK in the "Install from Disk" dialog.
    Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.

  • My iPhone is not recognised by iTunes [iTunes could not connect to this iPhone. This device is no longer connected]

    When I plug my iPhone 4 in to my MacBook Pro, it charges but it is not recognised in iTunes.
    After about 30 seconds I get the following message:
    "iTunes could not connect to this iPhone. This device is no longer connected."
    The device still charges but is not recognised.
    I've obviously tried restarting both devices / programs. I'm running the laters versions of iTunes and iOS on my iPhone. I've tried all the steps in the troubleshooting pages, and i've re installed iTunes. Stil no luck.
    Any help would be appreciated.
    Thanks!

    I am having a very similar issue with my iPhone 5.
    Yesterday I took it to the Apple Store as the battery was draining rapidly, and had the phone restored from an iCloud backup. Everything but my music was synced, and when I returned home to sync my music, the iPhone is only being recognised by iPhoto and I am having error messages from iTunes that the iPhone is not recognised and is unresponsive. I have tried everything I have found online, including trying to connect my phone to my work computer with similar messages.
    Please help!

  • My iphone is not recognised by iTunes on Windows 8.1

    My iPhone is not recognised by iTunes since the Windows 8.1 update?

    Hi Drazse,
    Thanks for visiting Apple Support Communities.
    If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jeremy

  • HT5624 Restore back up of my iPhone-password not recognised. After restore, itunes can not restore because it says the password is incorrect. But I can sign into my apple account with the password.

    Restore back up of my iPhone-password not recognised. After restore, itunes can not restore because it says the password is incorrect. But I can sign into my apple account with the password.  My iPhone is now set to factory settings as a new phone, what can i do to access the back up from my phone before I reset it. 

    That does happen.  It depends on how hard the server is being hit, as well as the connection speed of your system.  If you are on a windows system, you will want to disable any antivirus or firewall software during the download.

  • Iphone 4s not recognising new sim card keeps saying sim not valid?

    iphone 4s not recognising new sim card keeps saying sim not valid. Can anyone advise me please?

    There are three possibilities:
    1.  Your phone is locked to a different carrier and will not work with any SIM card except those from that carrier.
    2.  Your new card is from a carrier not supported by the iPhone.
    3.  Your new SIM card is defective.
    In order to determine which is the right answer you could try a different sim from the same carrier or try your new card on a different iPhone.   Also check to make sure your new carrier is a supported carrier.

  • IPhone 4 not recognised by USB

    My IPhone 4 has always synchronised and charged correctly through ITunes either on my Windows laptop or on my 2010 IMac.
    The last few days it has been behaving differently when I put it on charge.. First, no charge icon.. The battery charges, but extremely slowly.
    My windows machine says that the USB device is not recognised when I plug in.
    My IMac simply does not see the phone. ITunes shows no devices.
    I can no longer synchronise the phone with ITunes.
    Have tried resetting the phone and this makes no difference.
    The phone has not been dropped or exposed to liquids.
    Does anyone have any experience of similar issues? What can I do?
    Many thanks in advance.

    Thank you Carolyn,
    I've been through all those and apart from anything else, itunes is not seeing my phone, I therefore cannot restore the phone.
    Have tried deleting and reinstalling itunes in case something was missing there, though the fact the problem is on both my mac and my windows machine seems to me to suggest a phone problem..
    Is it possible that the latest IOS update which I did a week or so ago was not completed correctly? If so could this cause the problem? And how can I correct it?
    Many thanks

  • IPhone 5 not recognised by iTunes on my mac

    When I try to connect the phone buzzes and I am told the device is not recognised. I have tried 3 different cables and different USB ports. I have an iPhone 5 and mac. I recently synced the phone with no problems. Any help much appreciated.

    Hello Gillmr,
    Welcome to Apple Support Communities.
    I understand that your Mac is not recognizing your iPhone when it is plugged in and different cables and USB ports have not made a difference. This article should help with further troubleshooting of this issue:
    iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X 10.6.8 or Earlier
    http://support.apple.com/kb/HT1747
    Regards,
    Jeff D.

  • USB not recognised on XP, but works with Win 7

    I wonder if anyone can help me?
    I plugged my Iphone 3G into my Work computer (win 7) yesterday and installed Itunes with no problems. I didn't sync or anything, I authorised my work computer as well.
    I then went home and the second I plugged it in to me Dell d610 on Win XP is says USB device not recognised. I've looked at various forums and have unplugged and turned off laptop and then uninstalled USB root hubs but it will not work.
    I then come into work today and find it works fine on my work Win 7 machine.
    It's not the computer as I have 3 win xp machines at home and it's the same with all of them, 1 of them was patched a few days ago but the others havn't been patched since October.
    I wonder if anyone knows what it could be?

    Hello AdityaS89,
    I'm sorry to hear you are having this issue with your iPhone. If you are having issues successfully using your Personal Hotspot via WiFi (can connect to hotspot but not access the internet), you may find the troubleshooting steps outlined in the following article helpful:
    iOS: Troubleshooting Personal Hotspot - Apple Support
    Sincerely,
    - Brenden

  • My iphone is not recognised on either my computer (windows 7) or in the latest itunes that i downloaded. It was recognised for a short time but windows media player asked to open my pictures and i clicked ok. I also started downloading the newest software

    My iphone 3gs is not recognised in either windows 7 or in the latest itunes. It was briefly but then Windows asked me if I wanted to open the camera with Windows media player and I clicked ok. I also tried to download the new software for the phone. Now nothing works. I also downloaded a programme which you supposedly need for iphone with windows 7
    Any help please

    The ONLY program you need for an iPhone on Windows 7 is iTunes. Remove whatever the other program is, then remove and re-install iTunes as diesel vdub recommends.

  • TS1538 I have Windows 8 and my ipad and iphone are not recognised by itunes i have goggled and nothing seems to work any help would be appreciated

    I have Windows 8. Itunes is not recognising either my ipad or iphone. I have googled and read much about this problem and associated solutions all of which I have tried except the solutions tend to be windows XP or Vista based. Can ANYONE help me. I've not backed up either product since January when i first got the pc and itunes actually worked. Thanks in advance

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

Maybe you are looking for

  • SQL Loader AND Temporary Tables

    Hi : Have a Couple of Questions.. (1) Is SQL Loader not part of the ORACLE DB 9.X?? Coz I could not find that exe. (2) Can we have the Data file on the Client Machine?? OR is it mandatory that the data file should be on the Server to load the data?

  • User Account Can't access internet once parental controls used, even after turning off parental controls

    I set up a user account for my child. I am able to access the internet through firefox. I then set up parental controls and can NOT access the internet anymore. I turn off parental controls for that user account. I still can not access the internet f

  • New columns to select in FS10N/FBL3N

    Can I insert new columns for selection in the Report of FS10N/FBL3N? Of all the columns that already exist today to selecting and assembling the report, I need to install new fields that are not available. Where do I include this? Thanks in advance.

  • Doubt with DMBS_LOCK.SLEEP

    Hi, I'using this code in a program unit of a Form: DBMS_LOCK.SLEEP(p_seconds); The purpose os this is, obviously, to delay the execution of the program in 'p_seconds' seconds. My problem is that DBA doesn't want to grant execute permission on DBMS_LO

  • Need information on rev-trac

    Can any one please update me information on rev-track? Thanks , kirun