IPod can't update suddenly. Unknown Error (-39)

I've been reading other people's posts about having problems updating their iPods. I've got a new 80GB iPod which was working fine up until yesterday. Now I'm getting an unknown error message which seems to be a different error number than thosee I've seen before. Does anyone know what this one might be caused by? I'm using a G4 Dual Mirror with the latest version of iTunes on OSX 10.3.9. Thanks.

Hi, I've just manually updated mine SUCCESSFULLY! Make sure you SYNC ALL your data first
This was the method I used (courtesy of http://www.nickpan.com/2011/10/15/iphone-ios5-upgrade-unknown-error-23/):
Download the iOS5 manually. See http://osxdaily.com/2011/10/12/ios-5-download-available/
Copy the iOS5 file to (For Windows 7 users) “C:\Users\YourUsername\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates”.
Go back to iTunes and hit “Update”.

Similar Messages

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    I'm at the end of my tether right now. I updated iTunes to the newest version, then updated my iPod. Now I'm getting the error message "Ipod cannot be updated, an unknown error has occurred. (-48)". I've searched the site and other forums and I can't find anyone with that same message who can help me. I've tried installing an older version of iTunes but I can't use it because my iPod has been updated to work with the newest one. I've uninstalled and reinstalled iTunes, nothing helped.
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    http://docs.info.apple.com/article.html?artnum=60983
    Once you restore it, try updating it again in iTunes. If you have any more problems or questions, feel free to reply, and I'll see what I can do to help.
    Best wishes!
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    I had a feeling from looking at other peoples problems that it may be to do with the files being corrupt or just slightly wrong(it's only a minor glitch) that you're wanting to sync. When I went to my folder I realised I had two versions of my 'Ipod Photo Cache' (not sure what the Windows equivalant is, i think it's basically where it stores the ipod versions of your photos on your hard drive) and the new version was in the wrong place. I then replaced the old with the new and voila. No more errors. (I now just have error -48 to contend with)
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    some folks have been having some success getting past the 1417 by using eboncairn's technique. see:
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    I had my ipod nano for 6 months now and suddenly, thats what I get everytime I try to update my ipod. What should I do?
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    I have been troubleshooting a similar message, although mine said error-51 instead of -36. I always keep my Ipod in manual (disk) mode, with the exception of my photos, which sync automatically. Itunes would not update my Ipod at all, however, giving me a variety of error messages, such as "can't update, folder not found," etc. After much reading and a lot of trial and error, the last thing I tried actually worked! I deleted the Ipod Photo Cache folder, located on my hard drive in the folder that is selected for synching on the Ipod/Photo tab in Itunes Preferences. Once this Cache folder is deleted, go back into Itunes Preference/Ipod/Photos and you'll see that the checkbox next to synchronize has been deselected. Re-check this box and find the IPhoto folder you want to sync your Ipod to. You will get a couple of messages asking you to verify that this is the correct folder for synching your photos. Once I did this, answering "yes" to verify the correct folder, my Ipod started syncing without any error messages. The photos were all being re-copied and I received no error messages. I'm pretty sure all the trouble I'd been having was related to a corrupted Photo Cache. The cache rebuilds itself after it's been deleted; just be sure to point it to the correct folder in ITunes preferences on the Ipod/Photo tab. Good luck! I hope this works for you as well as it did for me.

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    I had this same error. It started when I was performing a USB sync, and unplugged the iPhone prematurely.
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  • Can't update iphone. unknown error (-23) help pls!

    I cant seem to update my iphone 4. keep getting an error message "unknown error (-23)" anyone can help?

    Hi, I've just manually updated mine SUCCESSFULLY! Make sure you SYNC ALL your data first
    This was the method I used (courtesy of http://www.nickpan.com/2011/10/15/iphone-ios5-upgrade-unknown-error-23/):
    Download the iOS5 manually. See http://osxdaily.com/2011/10/12/ios-5-download-available/
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    Go back to iTunes and hit “Update”.

  • Error(-50) =iPods cannot be updated. Unknown error occured(-50)

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    have you tried to close the ipodservice?
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  • Ipod cannot be updated. Unknown error (-39)

    anyone have any ideas, i cant upload any of my songs or podcasts or photos.

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    k i tried that but i couldnt find cupertino usa on my ipod. i did: date and time - set time zone - then a list of places come out with (DST) beside each of em. i chose bangkok (dst). tried to plug it again on i-tunes and the same darn thing appears. that dreaded -48 error. ill check out the rest of those links you guys posted anyway. thanks again for tryin to help.

  • TS1372 a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)

    a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)

    The linked article
    http://support.apple.com/kb/TS1372
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  • I am trying to update my iPOD Touch and receiving an unknown error 11

    I am trying to update my iPOD Touch and receiving an unknown error 11

    Placing the iPod in recovery mode and restoring the iPod worked in the past:
    https://discussions.apple.com/message/12696831?messageID=12696831
    For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • HT4623 my ipad can't be updated because unknown error (-23) appear  in status how can i updated it

    my ipad cant be updated because unknown error appear in status of my ipad software unknown error (-23)

    I don't see -23 on this support site, but this is what it says about error code 23. It can't hurt to try these suggestions.
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
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