Ipod dead after installing new software

Hi,
I downloaded updated software for my husband's 3g nano (last year's birthday present), so that I could install the Nike sport software (this year's birthday present!). The ipod software downloaded and installed fine, I didn't do the Nike one.
The next time he tried to turn on the ipod, there was no response at all.
The 'lock button' is not on.
Plugging it into a PC with a USB cable that works with my own ipod (same model)has no effect.
It appears to be completely dead.
It is only a couple of weeks out of warranty, bought 21/09/2007, fired up 29/09/2007 or later.
We have 5 ipods in the family at the last count, and mine is my third since the first one came out. We are definitely loyal customers, so I would hope that Apple might see it's way to stretching the warranty a fraction and sorting this out for us.
To whom can I appeal for help?
Regards
Angie

Wow. Thanks Mitch. When I saw the direction you were going, I thought that couldn't be the problem. But, I decided to remap the ipod anyway, and that was the problem. Thanks again

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