IPod Nano (7th generation) constantly requires a hard reset

About 7-9 times a week I have to perform a hard reset on my iPod. The iPod does not respond when any of the buttons are pressed and the battery can be completely full. After the hard reset everything seems to work properly.
This commonly occurs for me when the iPod is not in use for a few hours or when the battery is charging through the wall adapter (This is very annoying becuase the battery will no longer charge. When I come back 40 minutes later the battery will be at the same percentage as when I left it). That said, it has also occured when plugged into the computer or in the middle of listening to the media, just not as common.
I'm not sure if it is related, but sometimes I'll be listening to an audiobook or podcast and the iPod will reset itself. The iPod then bookmarks my "stopping point" an hour or two behind where I actually was.
To resolve the issue I have restored the iPod multiple times through iTunes, even using a different iTunes library on a different computer. No luck. Does anybody have any suggestions or do I need to make the two hour trip to the local Apple store? Is this something I should just expect from the product?
Cheers!

Make the trip. Make a Genius Bar appointment before you go.

Similar Messages

  • IPod Nano 7th Generation Constantly Pauses

    I just bought a brand spanking new iPod nano. It's not a week old and it has a problem where it will pause/stop playing all on its own ALL the time. It's the connection because it happens with several different connectors I have in my car and with headphones. The software is up to date and the connection is secure. Possibly a fluke/faulty iPod? I was wondering if anyone else has had this problem or if I should just exchange it. Thanks!

    From a different post:
    f you are finding that the nano pauses when the screen goes dark, it is because your headset has not been detected.
    So the discussion needs to be about what would keep your headset from being detected. There are a few options:
    Your headset is not inserted all the way. This solves the problem for most folks who experience it. If you see ANY silver of the headset jack when it is inserted, it is NOT fully inserted.
    You have debris in your headset jack. This is the second most common problem when folks experience this. At least that seems to be the case for the folks who post what solved their problem. Look into your headset jack. The thing that senses if your headset is fully seated is at the bottom of the jack. You can have a small piece of paper in there that lets you fully insert the headset but still prevents the headset from being detected because it blocks the connection. You end up with the nano pausing when the screen goes dark. How you are going to clean out your headset jack is up to you. Some folks here have reported they had to use cotton and alcohol others have said just plowing into the jack got the stuff out. One of my sons got the little round piece of paper from a hole punch stuck in his headset jack and it caused this.
    Your headset jack or plug are broken. Finally, if your headset jack or the plug are faulty, then this could happen.

  • Ipod Nano 7th generation touch interface is now screwed with due to apple update.

    Hi, I recently purchased a new laptop switching over from a macbook pro 2010 of which the logicboard died. In this newly configured windows 7 64 bit laptop I downloaded the latest itunes. I then connected my ipod nano 7th generation to it and it requested to format it since it was formatted for a mac. I did so and restored my ipod nano 7th generation. After this however my previously perfectly working nano touch interface (swiping, touch to select) is now completely messed up. This has to be due to the formatting and/or the new nano update or itunes update from apple. I can't even swipe to the right or left to move between screen interfaces on my nano anymore. As well the touch icons require double taps and have rectangular white selection boxes over each icon (NOT NORMAL)
    Overall I am very displeased and want apple to fix this with either a new firmware nano 7th generation update or apple itunes update for windows 7 64bit. I'm thinking of buying a replacement iphone 4 but now that this issue is prevalent how can I TRUST Apple that nothing wrong will occur with connecting a new iphone 4 to my itunes on a windows 7 64 bit PC.
    I am NOT the only one with this issue as you can check out for yourself: http://answers.yahoo.com/question/index?qid=20130727205241AAOmiuC
    REASON FOR POSTING THIS HERE: I want more exposure to this issue. I couldn't get access to customer support since my ipod nano 7th generation is over a year old. This is cruel but whatever, Apple does what it wants and I will post this here to do what I want. Gain exposure to this defect that clearly Apple is not addressing since the above link displays a user with the same issue and posted the problem 3 months ago.
    DO SOMETHING ABOUT THIS APPLE

    Hi ImAMinion.
    Very good question. I should have explained that part. VoiceOver changes how the navigation functions so it's a little tricky.
    From the home screen I got to settings by swiping up and down instead of the normal left and right.
    To open settings I first tapped once on the settings icon so that the box appeared around the icon. Then I double tapped the icon to open it.
    I repeated the "tap once to get the box then double tap to open" process to navigate through the settings menu. Navigate to: Settings -> General -> Accessibility -> VoiceOver -> set to off. Once it's off the navigation will return to normal.
    Hope that helps.

  • Why won't my BRAND NEW iPod Nano 7th Generation recognize headphones?

    My BRAND NEW iPod Nano 7th Generation (purchased from and Apple Store less than a week ago) will not recognize any headphones.  Consequently, I can hear NO sounds.  It worked just fine right after I set it up. I turned it off, disconnected headphones that came with the Nano. Several hours later I turned it on again, plugged in the headphones, and then I could hear NOTHING. When I tried the radio, I got the message there was no signal because it said the headphones were not plugged in, which they were.  I have tried two other sets of headphones.  None work, but they all work in another iPod, so I know it is not the headphones. I restored the software and started over, but this didn't help either.  I have pushed the headphone jack in as far as possible. This is very frustating because this Nano was a birthday gift for my husband.   I will be grateful for any help.  Thanks a lot.

    Thanks SO much for the GREAT advice!  I did just what you said, and I am back in business.  The sound is fine, and the radio works. I cleaned out the jack with a tooth pick, blew some air in, and pushed the jack in a bit harder.I guess I was too tentative about pushing the jack all the way in. You were right that it is a tight fit.  Thanks again, deggie.  My husband thanks you also! His birthday gift now works!  Yay!

  • Just bought an IPod nano 7th generation.  I have a Mac computer OS X v10.5.8 with 10.6.7 iTunes player. To use the new IPod nano I need a OS X v10.6.8 or later and iTunes 10.7 or later. What are my options to upgrade the Mac?

    Just bought an IPod nano 7th generation.  I have a Mac computer OS X v10.5.8 with 10.6.7 iTunes player. To use the new IPod nano I need a OS X v10.6.8 or later and iTunes 10.7 or later. What are my options to upgrade the Mac? 
    Thanks to your feedback.

    Click here, check that your computer meets the requirements, purchase and install the DVD, and run Software Update.
    (74380)

  • IPod Nano (7th Generation) skipping throughout current song

    So my iPod Nano (7th Generation) is skipping during just about every song that I play. The current song that I will be listening to will remain playing, but it will constantly skip throughout that same song (may sound weird... I know) unless I change to the next song or restart that current song over again. It could be a defect but I'm not 100% positive what it is. Someobdy please help me!!! Thanks

    Looks like I might have fixed it.  I reset to the factory default and then made the iPod do a re-start before I re-synced my songs.  So far so good.

  • Ipod nano 7th generation not showing up on itunes.

    I just got my Ipod Nano 7th Generation for christmas, and it has worked great till recently on the itunes program, it began showing this message:
    "The software required for this ipod is not installed correctly. Please reinstall Itunes to install the required software."
    I HAVE REINSTALLED ITUNES 5 TIMES ALREADY!!! And nothing! and i do mean NOTHING. IS. WORKING. Its giving me a very big headache. Please. Someone. Help. Me

    HI alivia-rose!
    Here is an article that will help you troubleshoot this issue:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Thanks for being a part of the Apple Support Communities!
    Cheers,
    Braden

  • Ipod nano 7th generation stuck in recovery mode

    My iPod nano 7th generation is stuck in the recovery mode. It's a perpetual loop. How do I restore my device to normal so that I can sync my music?

    Hi akki2094, 
    Thanks for contributing to the Apple Support Communities. 
    It sounds like you have an iPod nano that is stuck in recovery mode. 
    If you haven't already, use the steps in this article to restore the iPod to factory settings:
    Restoring iPod to factory settings - Apple Support
    If your iPod can't be restored, it may require service as mentioned in iPod nano (7th generation): Hardware troubleshooting:
    If the issue is still not resolved, please read this information on servicing your iPod.
    Best Regards,
    Jeremy 

  • My ipod nano 7th generation is not identify to itunes. What can I do?

    My ipod nano 7th generation is not identify to itunes. What can I do?

    See BOLD
    lost/stolen                                     
    No app on the iOS device is required.                           
    - If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
    - You can also wipe/erase the iOS device and have the device play a sound via iCloud.
    iCloud: Erase your device
    iCloud: Use Lost Mode
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
    - There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                               
    Reporting a lost or stolen Apple product                                              
      - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Can i use my new ipod nano 7th generation on my macbook pro

    I registered my new ipod nano 7th generation on my macbook pro.  While on my macbook, I tried to download wma audiobooks from the library using overdrive media console & its not working.....so, I decided to use my windows laptop.  I have the latest version of itunes on both laptops.  (I know I can download & transfer wma audiobooks to my shuffle using overdrive media console & windows laptop.)  I'm getting an error message that says I have to reformat my nano if I want to download wma audiobooks.  Can I use my nano on macbook pro & windows laptop?  will I ever be able to download wma audiobooks to my nano using macbook? 

    Your iPod Nano will need to be restored in iTunes on the Windows laptop before you can start adding/syncing content over to it.
    Or if you want to use it with OverDrive on the Mac, you'll need to download the books as MP3s as WMA is not supported.
    B-rock

  • How do you dowload songs from iPod nano 7th generation to iTunes on another computer?

    I have iTunes on two computers. I bought a movie on one computer, but through a series of events had to erase my iPod on that computer and sync it to a different computer. Now, it will not sync the movie unless it is on the computer I bought the movie from. Because I erased my iPod on the computer I bought the movie, I have to download my iPod to the computer I bought the movie on in order to sync the movie to my iPod. How do you download everything on the Ipod nano 7th generation to iTunes on another computer?

    Hello I.lmoss,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iTunes Store: Transferring purchases from your iOS device or iPod to a computer
    http://support.apple.com/kb/ht1848
    Have a nice day,
    Mario

  • How do i add videos to my ipod nano (7th generation) ?

    How do i add videos to my ipod nano (7th generation) ? I uploaded the videos on my itunes but whenever i select "add to my ipod" a message comes out saying: "This video was not copied to the ipod because it cannot be played on this ipod." So what shall I do? And in what form should the video be to be played on the ipod?

    Hi there Engy Hossam,
    You may find the information in the article below helpful.
    iTunes: Videos may be unable to sync to iPhone, iPad, or iPod
    http://support.apple.com/kb/ts1497
    -Griff W. 

  • How do I shuffle a playlist during a workout on an ipod nano 7th generation?

    How do I shuffle a playlist during a workout on an ipod nano 7th generation?  The only shuffle option I see is for all songs, not a specific playlist.  I know that I can begin a workout using the now playing option.  This will allow me to shuffle a playlist in the begining of my workout, but if I want to change music I cannot get back into shuffle mode unless I select the shuffle all songs option. 

    This is from the Nike support page:
    <http://support-en-us.nikeplus.com/app/answers/detail/a_id/20976/p/3169,3171
    Shuffle Songs: Plays songs shuffled randomly from your music library. To shuffle a playlist rather than your entire music library, start the playlist in shuffle mode before setting up your Nike+ workout. Then, when setting up your workout preferences, select "now playing" in the Music menu.

  • How do i share music between 2 users on one computer with ipod nano 7th generation

    How do I share music on itunes between 2 users on 1 computer and get the music from the computer onto my ipod nano 7th generation?

    Hi kstrenge,
    Welcome to the Apple Support Communities!
    I understand you want to share iTunes music on the same Windows XP computer between two different user accounts. To accomplish this please read over and follow the steps in the attached article.
    iTunes: How to share music between different user accounts on a single computer
    http://support.apple.com/kb/HT1203
    Once the music is shared and you are ready to sync your music from the computer to your iPod nano, please follow the steps in this article.
    iTunes: Syncing media content to iPod
    http://support.apple.com/kb/HT1351
    Have a great day,
    Joe

  • How do I transfer iTunes playlists to my iPod nano 7th generation

    I just received a new iPod nano 7th generation and want to transfer my playlists in iTunes to the nano.  I have been unable to find instructions for this in the manual or online.  Can you help???

    Select it in the iTunes sidebar, click on its name, and type a new name. If you're using iTunes 11, choose to show the sidebar from the View menu.
    (73513)

Maybe you are looking for

  • Output format in background is not same as Foreground

    Dear All, I am running a report in Background but output is not coming in desired format. Suppose output contains 35 columns ( while running the report in Foreground) but in doesn't show all the columns in background. Is there any SAP Standard settin

  • How can I move all my contacts into a single email group from all the other group?

    I've got several email accounts, but my contacts are spread across them. Of course, when I access or search my contacts they do all get searched together, but I need to delete an account and this will result in me losing many contacts. So before I do

  • Is there an easy way to get a "recent files" menu with a path control?

    If not, does anybody have any modular code that would do the trick? I could build this from scratch, but I'm sure it's been done many times already.

  • Coldfusion query of queries error

    I have a long query named "Results.Itinerary" in a CFC which I have to add this query to. <CFLOOP QUERY = "Results.Itinerary"> <CFQUERY NAME = "GetPorts" DATASOURCE="x"> SELECT * FROM Itinerary_Ports WHERE (ItineraryID = #ItineraryID#) AND (Name NOT

  • STSA - Outbound Delivery - ASN Issue

    Hi, Following is our process flow. 1. STSA ( Stock transport scheduling agreement ) 2. Outbound delivery based on STSA 3. ASN from OBD (Step 2) 4. Inbound delivery created based on ASN from step 3. Now, we see a problem during ASN Outbound.   We see