Ipod not working correctly, not frozen, nothing on it.

My ipod was connected to this ipod dock and all of the things on my ipod were completely erased, pictures, songs, everything. Since then it has been not working properly. When i try to update my ipod i wont let me. iTunes keeps giving me this message that says that i have to restore my ipod back to factory settings. I dont know how to do that. The ipod shows up on my computer desktop but not in Itunes. Also when i connect it to the computer the "do not dissconect" sign shows and does not go away.
also i was wondering does apple have an Email where I could Email them abut my ipod trouble or do i have to call the number?
what do i do? thankyou so much for taking the time to help me out.

Check out these troubleshooting guides.
Restoring your iPod.
iPod does not appear in iTunes (Mac).
If you have your iPod set to automatically transfer songs, right click on the iPod in iTunes, select options and if you have a check mark in the box marked “enable disk use”, remove it and your iPod should automatically disconnect after it’s finished transferring music. If it's set for manual transfer of songs, then you have to manually disconnect the iPod. You can just right click on it and select eject, or just drag it to the trash.
There is no email for tech support, only telephone support. Unless you have AppleCare, it's only one support issue that's free, and within the first 90 days of purchase.
This explains.
Complimentary support.
Mac Mini Super Drive; 1GB RAM; 20 Cinema Display; Airport Extreme; Maxtor 250GB ext hd   Mac OS X (10.4.3)   iPod 60GB (video); iPod 60GB (colour); 4GB nano.

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