IPod Software Questions

I just updated my iTunes to v7.0.1.8. When doing so the iPod software was updated to v1.2 on my 60GB video. Same holds true with my wifes iPod nano 2GB.
After the update I noticed there is a link for 'Apple Software Update'. Also, the previous 'iPod Updaters' report an 'Invalid iPod Software'. Is this supposed to behave this way? Can I delete (uninstall) the old 'iPod Updaters'?
Thank you.

Thank you for the info.
Seems the iPod was using the 'old' updater software to operate. Since I uninstalled the 'old' updaters, I had to re-install iTunes for the iPod to work. After the re-install everything works great. In fact before the change the iPod was taking an unusual amount of time to 'update and sync'. Now the iPod 'updates and syncs' like it did when it was new. This holds true for both iPods.
Thank you again for the help.

Similar Messages

Replacement iPod software question

If I got a replacement nano then does that mean i have to install the disk I got with my first iPod over again to make my computer recognize it or something?

no, you just need to plug it in to your computer.

I'm getting a new laptop and putting my ipod software on it- one question

Okay, I know that I have to put my ipod software on my new laptop so that it will recognize my ipod- but will it download my music and videos onto my itunes on my new computer then? Or do I need to save my music and videos and send them another way?- (>'.')><('.'<) Kristina R

"I know that I have to put my ipod software on my new laptop so that it will recognize my ipod"
Actually you don't. The iPod software is installed on the iPod not a computer. Providing a computer has iTunes installed, you can use your iPod on any number of computers.
"will it download my music and videos onto my itunes on my new computer then?"
No. It's most important that you do not connect a fully loaded iPod to an empty iTunes library. If you do this, and you have the iPod set to auto transfer, then you run the risk that everything on your iPod will be deleted and replaced with what is in the iTunes you just connected to and that will most likely be empty.
If you still have access to the old computer with all your songs on it, you can use this method to transfer them to your new computer.
How to move your music to a new computer using iTunes 6.
or
How to use move your music to a new computer using iTunes 7.
If you no longer have access to the old computer, and the only pace you have the music is on the iPod, you can use something such as CopyPod which not only moves music, but also supports the transfer of videos from iPod to computer.
If you have any questions please post back, but whatever you do, don't connect your iPod to an empty iTunes!
PS.
You can transfer any music purchased from the iTunes music store from iPod to an authorized computer by connecting the iPod and choosing File > Transfer purchases From iPod from the iTunes menu. This works in iTunes 7 or later.

Giving away old ipod - cd rom / uploading software question

I recently bought the Classic and it didn't come with iTunes cd to install it. That's fine because I have it already from my old ipod. If I give my sister my old ipod, what is she going to use to install iTunes? Does Apple allow us to use the same cd to install on different computers?
Thank you!!
Message was edited by: Christine Altieri

No iPods come with a CD anymore, all you need to connect and use an iPod on a computer is a copy of iTunes. If iTunes isn't already installed on your sister's computer she just needs to download a copy from the Apple iTunes page and connect the iPod. The CDs used to have a copy of iTunes that was the version in use at the time and a copy of the iPod software updater. The software updaters were discontinued when iTunes 7 was released and the updater became part of iTunes so you didn't need a separate program any more.

ITunes could not contact the iPod software update server

I am a teacher managing many iPod touches.
I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
Any ideas?

Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!

My iPod touch 2nd generation forced a software update to apply to my ipod via itunes. what effect did this update have on my ipod software, as i still cannot download some apps?

My iPod touch 2nd generation forced a software update to apply to my ipod via itunes. what effect did this update have on my ipod software, as i still cannot download some apps?
I would appreciate your support to help me figure out if this problem is solvable.
The error comes about whilst trying to download certain apps from the app store, including CSR Racing which when i tap on install a message box pops up saying "This App Is Incompatible With This iPod touch", another time for a different app it came up with a message saying "This app requires OpenGL ES 2.0 graphics capability.
Main questions:
What was achieved from the latest forces iPod touch 2g update (17/07/2012)?
solvable problem(s)?
Will i need to buy a more recent model of iPod touch if this isnt fixable?
ps. My iPod has lasted me 3 years so far so i am not suprised, still in good nick!
thanks, Sim x

i saw something on itunes just a moment ago saying iPod 1g can download 3.1 update for £2.99, will this help with the compatability of the csr racing app at all with that individual problem? |http://support.apple.com/kb/HT2052] (html for this)
i didnt think graphics could change via software updates

BEST DVD TO IPOD SOFTWARE

Does anyone have an opinion on the best DVD to Ipod software to purchase? I've tried the trial versions of PQDVD, Xilisoft, and Cucusoft and have found problems and numerous differences with those. If there are any others out there please let me know that may be better/easier/higher quality, etc.. Also, I am trying to convert home movies that are on DVD-R's, it seems as though PQDVD can sometimes convert them, but they freeze up or don't show up at all on the others. A regular DVD was no problem on any of them. Thanks!

theres this doftware but this can be troublesome for soem and not for others. but remember this is a 3rd party software that is not suported by apple. any and all quesitons should be directed on their website not here.all links below
To use Videora iPod Convertor to convert movies for use on your iPod, consult these helpful links:
To get started: http://www.videora.com/en-us/Converter/iPod/
If you have questions: http://www.videora.com/en-us/Converter/guides.html
If you have more questions, post them here: http://www.pspvideo9.com/forums/index.php?c=8
Note that Videora iPod Convertor is a 3rd party program. If you need help with it, post your question there.
GFF

Ipod Software 1.3

Does the new Ipod software 1.3 solve any problems or create more? I have a 20gig gen3 that was rendered useless after going up to 1.2 but my Nano is fine at 1.1. Anymore I am leary of updating anything unless it's not working!!

it's required for the Nike Voice Kits:
Nike + iPod Voice Kits: Frequently Asked Questions
i don't have an especially good feel for what the bug fixes were with 1.3. could you describe the problems you were getting with 1.2?

Problem with new iPod software update and Robi DAB radio

There seems to be a compatability issue between my iPod Classic and my Robi DAB radio attachment. The DAB radio was working just fine until last week, when I downloaded the latest iPod software updates. Since then, the Robi works fine when it is used as a remote control for the iPod, but when it is used in radio mode, the iPod shuts down after a few minutes (as though it does not recognise that the radio is still attached, and thinks that there is no activity) and the Robi closes down too (due to lack of battery power when the iPod is no longer on). It could be a coincidence, but my guess is that the iPod updates are causing a problem.
I have tried to remove the new software updates from the iPod, ie I deleted the latest updates from the iPod software updates file (C/Documents and Settings/user name/Application data/Apple Computer/iTunes/iPod Software updates), unchecked the box labelled "automatically check for software updates", and then tried to restore the iPod using the old software. At that point, a message from iTunes appeared, to the effect that it could not go any further due to no internet connection. I could not find any way of restoring the iPod without letting iTunes download the current sortware updates.
So the question is, does anyone else have a similar compatability problem (with the Robi or anything else) and how can I get the iPod to run on the previous software?
I would be very grateful for any advice, as this is a very frustrating problem.
Sue
Message was edited by: Sue Marsh1

The good news is that I removed the most recent iPod software update, restored the iPod (ie returned it to factory settings and reloaded all 14500 songs) and now I am really pleased to say that the iPod and the Robi are working together again in harmony, which is a huge relief.
Since I had inadvertently deleted the previous version of the iPod software from my PC, I had to download the files from here;
http://rapidshare.com/files/73863240/1.0.3.zip.html
I have contacted Roberts Radio about this problem. The recent 1.1 software update must be even more frustrating for them, since they have sold lots of Robi radios.
If anyone needs help to revert to the previous iPod software, have a look at this thread, where the instructions are printed in red;
http://discussions.apple.com/thread.jspa?threadID=1343689
Message was edited by: Sue Marsh1

Error when updating to new iPod software and trying to eject w/in itunes

when I try to eject the iPod with the button in itunes, it says something along the lines of "could not eject iPod, because it contains files in use by antoher program". also, when I try to update to the new iPod software, it does the same thing.
I really want to play my new game...

no problem... and you must not have noticed, but that was me asking the original question too...
lol... the mathechew solution... it sounds like some kind miracle pill or book or diet...
Are you tired of being obese? Try the mathechew solution. It worked for me, so it can work for you too.
The mathechew solution is not for women who are pregnant, or those with heart problems. Consult your doctor before trying the mathechew solution.
The mathechew solution. Face your fears, and lose weight.

IPod Software - needed after update?

Quick question about the iPod software updater. Does anyone know if I really need it on my computer to run my iPod on the computer? It takes up 171 MB on my work computer and I think that's what is slowing the computer down. It's by far the largest file on the computer.
Also -is it okay to delete the old updates? They also take up 170+ MB.
Cheers.

You need the current one on your computer (2006-06-28). Keep it there.
You can uninstall the older iPod Updaters. The only "con" to this is that if you ever want to use an older version of iPod software (such as 1.0 or 1.1.1), you won't be able to.
btabz

Error when downloading ipod software

hey techy's-
can anyone help me? i bought a new computer, so i'm trying to download the new version of ipod software (as opposed to the CD that accompanied the ipod when i bought it in may)... i keep getting an error that says "1607: unable to install Install Shield scripting." any ideas? thanks!!!

Does this page answer your question?
(8782)

What DVD to iPod software are you using?

I know this topic has probably been beat to death, but I'm just curious. BTW, I did a search for my questions as well!
I've tried PQ DVD to iPod and Super DVD to iPod and they both have + and - about them. It seems like the PQ software is a little easier to use and you can actually control the DVD where with the Super software you can't. The Super doesn't have the progress bar like the PQ one and I find that very helpfull! Also with the PQ one you can actually control the DVD menu through this software and can crop the DVD. I did find that the Super one had a better picture without changing any settings. That seems like the determing factor for me. I did change some of the setting on the PQ one and it really didn't get any better. If someone could help me with these settings, it would definately make my decision easier. Basically I like the PQ one better if I could only get better resolution. Sometimes it just isn't all that clear as far as the pixels are concerned or maybe I'm just asking for too much with this iPod?
I'm ready to buy some type of DVD to iPod software so what exactly do I have to change to get the resolution better on each software?
Thanks!

No I haven't tried those and I'm sure there are many different ways to go about it. I'm really not interested in trying alot of different softwares, I would just rather find one and stick to it and learn as much as I can about how to use it. I'm going to convert a few more DVD's and see if I have the same problems with the pixels. I currently have two different comedian DVD's installed in my 60gb with the same software, one looks very good and the other is where you can see the pixels in the backround. It may just be the backround on the stage he is on because I don't have that problem with the other DVD. It may also be the DVD I'm sure.

Trying to restore, but iTunes can't find the iPod software

iTunes tells me my iPod is "corrupted" and needs to be re-set to factory settings. When I click the "Restore" button, I get an iTunes error box that says "There was a problem downloading the iPod software for the iPod "iPod". The requested resources was not found". I don't know what to do from here.
I've been through lots of different steps. First, my PC wouldn't even recognize the iPod. So, I changed the settings to get around the hub being automatically powered down. Now the computer recognizes the iPod and iTunes tries to connect to it, but says it has detected a corrupted iPod.
The iPod was working fine a few weeks ago, but when the iPod froze up, my son tried to re-set it and ended up erasing everyting. It has been stuck in this mode ever since then.
Help!

I was able to find an answer by looking at a reply to another user's question. The first step (described in my first posting) was to get Windows to recognize the "corrupted" iPod as a drive. This require me to make a change in the device manager for Windows. Here's the article: http://docs.info.apple.com/article.html?artnum=301343 This fixed the first problem so that Windows started recognizing the iPod as an unidentified drive.
Next, I needed to reformat the drive. This is where the help from the other posting came in handy. I had to go into "My Computer" and select the iPod "drive". Then, I clicked on "File" and "Format". I deselected both quick format and enable compression and let Windows reformat the drive. After this, iTunes was able to recognize the drive the next time I opened the program. iTunes then prompted me to restore the drive to factory settings and it worked perfectly. I hope this will be helpful to someone else. Good luck!

Newest iTunes/iPod software compatability

Hi there,
I have a 4th gen. click wheel iPod. A month or so back I installed iTunes 7.0, and immediately upon connecting my iPod it stopped working. Now any time I try to turn it on, it sounds as though the actual disc drive inside is skipping, and I either get the sad iPod or folder icons. Is this a compatability issue between older iPod models and the new iTunes? I need to figure out whether I should get a new iPod, because my poor old one will NOT reset. Please help!

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

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