Ipod touch -cannot connect to itunes store:wifi connection works, tried reset and still have problem, submitted request for help to apple and they pointed me to a bunch of articles that were of no help, already had tried so I wrote to them, Help

cannot connect to itunes store
wifi works and confirmed by accessing google & ew.com
tried reset and removed everything from ipod
still receive error cannot connect to itunes store
did google search and could not find a solution. found other's also asking for help
sent request to apple and received response with list of articles. already tried these and still don't have answer. inluded ipod model and serial number (ma62ll / 9c740wffw4n) thinking this might help them provide a specific solution.
version: 1.1.5 (4b1)
help, i want to connect to itunes,

Try:
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

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My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

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Try the standard fixes:
- Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod

I am trying to update an ipod version 2.2 with itunes but I keep getting an error (-1). Is this an hardware issue according to Apple and if so is there any way to fix this.?

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Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
If you disabled yuor computer's security software then that indicates a hardware problem,
I would say it is not workth fixint your old. likely a 1G. iPOd.

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Downgrading iOS levels is not supported by Apple.
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See this article for troubleshooting
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Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

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My relative's 1st Gen iPod Touch (fully updated) cannot login to iTunes or App Store. Specifically, when the prompt on the iPod touch for their Apple ID, they can type in their ID and password fine, but tapping on "cancel" or "OK" does nothing. The iPod touch is effectively frozen, the only option being to hit the Home button to get out.
This happens when trying to purchase an item in iTunes, the App Store, and when accessing the Apple ID account through Settings.app on the iPod touch.
An Apple Store genius recommended restoring, but this did not help. Other internet features (safari, mail, facebook, etc.) work fine. They are still able to download apps through iTunes and then sync them over. Any suggestions?
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Thanks lllaass,
We just tried to do a fresh restore to factory settings. Unfortunately, the exactly same problem persists.
A little more information, after the username and password are entered, OK can be pressed, but the prompt doesn't go away, and there is a persistent "loading..." sign in the background. This is where the iPod hangs. Here's a picture of what it looks like.
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IPod Touch/iPhone access to iTunes via WiFi store

We're currently working on RSS based solutions to deliver content out of our iTunes U store to students on campus using the iPhone/iPod Touch on campus.
I'm sure this has already passed through as a thread but...
Is there a possibility that we'll see iTunes U access delivered via the iTunes wifi store before the start of the next academic year (August '08)?
Mark Leaman
Bowdoin College

There are a few issues with accessing iTunesU content from your iPhone or iPod touch across your local wifi... Here are some of the solutions we're working toward at Bowdoin.
*1. Ease of Access*
Let's face it... typing a fully qualified URL into Safari on your iPhone isn't fast, or easy if it is a long address. Using an apache redirect, we're redirecting 'itunes' locally on campus to http://www.bowdoin.edu/itunes. So, for an on campus user, simply entering "itunes" in their browser on their iPhone/iPod Touch will take them to our (soon to open) iTunes U mobile version site (if they are using the campus wifi).
*2. No iTunes U in Wifi Store*
Since iTunes U isn't accessible via the iTunes Wifi Store we had to get creative using the mobile Safari app. When a user lands at http://www.bowdoin.edu/itunes/ the page has a javascript redirect to detect if they're using an iPhone/iPod touch (sample script below). The script will redirect them to a "iPhone/iPod Touch"ized gateway on mobile Safari for accessing our iTunes U content via rss (pulled from "subscribe" button in an iTunes U course".
*3. No .mov support on iPods*
We have some .mov content that won't play on iPhone/iPod. We've adopted iPhone export settings in Quicktime as our ubiquitous format for iTunes U video content.
I've rigged a demo that you can try on your iPhone or iPod Touch Safari browser via: http://itunes.bowdoin.edu
You should be redirected to a page with three buttons linking to feeds provided from with our site in iTunes U. (Note: .mov content samples, such as Athletics, are broken due to the limitation of iPods not being able to play a .mov file.)
iPhone/iPod Touch detect/redirect script:
+<script language=javascript>+

</script>

IPod Touch Cannot Sync with iTunes

I just got back my iPod touch from an apple store, after i had a previous problem with it restoring but they fixed that problem. Now, when i try to sync my iPod with my itunes library i get tons of different error messages and it doesn't work. Sometimes i will get "The iPod "name of ipod" cannot be synced. The required disk cannot be found". If I click ok to that message, I get another error message saying "The iPod "name of iPod" cannot be synced. A folder was specified instead of a file." If I try to manually drag songs onto my iPod in itunes, nothing happens at all. At other times when I try to Sync it, I get another error message saying -6999. Now it says The Device Timed Out.
Please help me :S
Also, if i click on like photos, movies or music tabs, it shows the music sign and "Canceling Sync" (on my ipod)
Message was edited by: illphilm

Wow , ok now no matter what i try it says Cannot be synced, the iPod timed out.
Now in an attempt to fix it, i attached the usb cable to the back of the computer, now i get an error message like this "The iPod cannot be synced. An unknown error occured (13014.
It seems every single error message is against me
Message was edited by: illphilm

I just updated my iPod touch to IOS 5.0.1...but after that my iPod touch cannot synchronise with Itunes. the iTunes do detect the iPod and synchronize it but for examples a new song or aplication that i just download does not appear on my iPod...

i just updated my iPod touch 4G to IOS 5.0.1. after that my ipod cannot synchronise with itunes. during connecting to itunes my ipod seem to be synchronised with itunes but the song or application that i just downloaded did not appear in my ipod.

- First try a rset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try restoring from backup

IPod Touch cannot open in iTunes...

When I hook up my 4th generation iPod Touch to iTunes, a message appears that states ," This iPod cannot be used because the Apple Mobile Devices service is not started."
I am not able to sync my ipod to my itunes. I have tried restarting both itunes and my ipod and I receive the same message...any ideas?

This article says how to restart the service in question.
http://support.apple.com/kb/TS1567

Cannot connect to Itunes Store-nothing is working. Please Help

This is my diagnostics report
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 3000
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number C4370845D7BD2992
Current user is an administrator.
The current local date and time is 2010-02-05 19:21:47.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {CF77AEC6-9D69-418A-BB7D-9ADB5C1789E6}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Feb 05 09:55:00 2010
Lease Expires: Sat Feb 06 09:55:00 2010
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be established.
Last successful store access was 2010-01-26 23:13:13.

If you are absolutely certain you have no security software installed on your computer try the following:
REMINDER:Please make sure ITUNES is closed when you make changes to firewall settings.
*Windows 7 Users*
1. Goto Start
2. Type "Services.msc"
3. Locate and open *Windows Firewall*
4. Select Stop
*Windows XP*
1. Goto Start
2. Select Run
3. Type "Services.msc"
4. Locate and open *Windows Firewall*
5. Click Stop
Open Itunes and run the diagnostics again.
Good Luck

Can't connect to ITunes store, this is the only techie device I have, no computer, (only at work), no IPad, no IPod, I have tried the numerous suggestions HELP!

Can't connect to the ITunes store, I have tried the numersous suggestions and tips but still can't get it to work. My IPhone is the only techie device I have, no IPad, no IPod and I only have a computer at work! HELP!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Trouble connecting to itunes store: network connection

For the past 3 or 4 months i havent been able to connect to the itunes store at all. I have tried all the trouble shooting, uninstalling, re installing, running the test, turning off firewall completely and still nothing... I am not using Norton and use Comcast as an ISP can someone please help me????????
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES T5010
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B1703B49B934ACF9
Current user is an administrator.
The current local date and time is 2008-09-18 17:15:21.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E17EA027-4AB5-479E-88BF-B03C89500B0C}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.30.176.5
Subnet Mask: 255.255.254.0
Default Gateway: 76.30.176.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.18
Lease Obtained: Thu Sep 18 16:14:14 2008
Lease Expires: Mon Sep 22 10:21:24 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
68.87.78.130
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-04-18 19:18:49.
** CD/DVD Drive Tests **
LowerFilters: Cdr4_xp (7.1.0.188),
UpperFilters: Cdralw2k (7.1.0.188), GEARAspiWDM (2.0.7.5),
E: TSSTcorp CD/DVDW TS-H552B, Rev GA04
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: TSSTcorp CD/DVDW TS-H552B on CDR media at speed 8X.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.0.35 is currently running.
iTunesHelper 8.0.0.35 is currently running.
Apple Mobile Device service 2.10.31.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.0.2
Serial Number: 8L742BDEYMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?

I put itunes on my ipad in NZ and still have credit left but its only 72 cent and i cant buy anything with that. then i moved to aussie and bought itunes now that i try to load the itunes it does not work. it says i have to use the last credit but i cant

please help!!

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Ipod touch -cannot connect to itunes store:wifi connection works, tried reset and still have problem, submitted request for help to apple and they pointed me to a bunch of articles that were of no help, already had tried so I wrote to them, Help

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