Ipod v3 update bombed out
Just paid for sw v3 update for my ipod touch 2gen.
The sw update downloaded and started preparing ipod for install.
I then got a very brief error message that said it could not continue. I could not record the error code because the window closed after a few seconds but I did manage to copy the message that it sent to apple:
2010-01-30 13:48:22.265 iTunes.exe[4016:a7c]: restore library built Aug 24 2009 11:22:55
2010-01-30 13:48:22.296 iTunes.exe[4016:a7c]: iTunes: iTunes 9.0.2.25
2010-01-30 13:48:24.312 iTunes.exe[4016:a7c]: iTunes: Current software version: 5H11a
2010-01-30 13:48:24.312 iTunes.exe[4016:a7c]: iTunes: Software payload version: 7D11
2010-01-30 13:48:25.000 iTunes.exe[4016:960]: iTunes: Specifying Update boot image
2010-01-30 13:48:25.328 iTunes.exe[4016:960]: AMRAuthInstallAttemptSimpleHttpRequest: attempting to connect to http://gs.apple.com:80/
2010-01-30 13:48:27.125 iTunes.exe[4016:960]: _AMRAuthInstallIsHttpServerResponsive: server reponse status code: 200. status text: OK
2010-01-30 13:48:31.734 iTunes.exe[4016:a7c]: iTunes: Entering recovery mode, device 0XFF036F8
2010-01-30 13:48:34.468 iTunes.exe[4016:a7c]: iTunes: received kAMDeviceDetached action, device 0XFF036F8
2010-01-30 13:50:39.531 iTunes.exe[4016:a7c]: iTunes: Restore error 1602
How do I get a refund for this update?
ps the only software that ever gives thi swindows user problems is itunes!
My ipod seems to be been bricked by this v3 update. The screen just showed a plug into itunes image. I checked in the docs and it told me to restore.
I have now tried a restore and the rstore failed with the following error:
2010-01-30 14:04:49.984 iTunes.exe[3952:f08]: restore library built Aug 24 2009 11:22:55
2010-01-30 14:04:49.984 iTunes.exe[3952:f08]: iTunes: iTunes 9.0.2.25
2010-01-30 14:04:49.984 iTunes.exe[3952:f08]: iTunes: Software payload version: 7D11
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: iTunes: Specifying UOI boot image
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: phoning home to gs.apple.com:80
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: ApECID
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: ApChipID
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: ApBoardID
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: ApProductionMode
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: ApSecurityDomain
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: UniqueBuildID
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: @Locality
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: RestoreLogo
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: RestoreDeviceTree
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: RestoreKernelCache
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: RestoreRamDisk
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: iBEC
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: iBSS
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: KernelCache
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryLow1
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryLow0
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: LLB
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: iBoot
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: DeviceTree
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryCharging1
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryCharging
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: AppleLogo
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryPlugin
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryFull
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: BatteryCharging0
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: RecoveryMode
2010-01-30 14:04:50.531 iTunes.exe[3952:8bc]: tssaddentry: NeedService
2010-01-30 14:04:52.390 iTunes.exe[3952:8bc]: received tss response
2010-01-30 14:04:54.390 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:54.390 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:54.890 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:54.890 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:55.390 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:55.390 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:55.890 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:04:55.890 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:55.890 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:56.390 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:56.390 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:56.890 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:56.890 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:57.390 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:04:57.390 iTunes.exe[3952:e00]: iBoot build-version = ter
2010-01-30 14:04:57.390 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:57.390 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:57.890 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:57.890 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:58.390 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:58.390 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:58.890 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:04:58.906 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:58.906 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:59.406 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:59.406 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:04:59.906 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:04:59.906 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:00.406 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:05:00.406 iTunes.exe[3952:e00]: iBoot build-style = r
2010-01-30 14:05:00.406 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 44 progress -1
2010-01-30 14:05:00.406 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:00.406 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:00.906 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:00.906 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:01.406 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:01.406 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:01.906 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:05:01.906 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:01.906 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:02.406 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:02.406 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:02.906 iTunes.exe[3952:e00]: AMDeviceIoControl: GetOverlappedResult failed
2010-01-30 14:05:02.906 iTunes.exe[3952:e00]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-01-30 14:05:03.406 iTunes.exe[3952:e00]: USBControlTransfer: error 0, usbd status c0000004
2010-01-30 14:05:03.406 iTunes.exe[3952:e00]: unable to open device_map.txt: No such file or directory
2010-01-30 14:05:03.406 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: production fused device
2010-01-30 14:05:03.421 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress -1
2010-01-30 14:05:03.500 iTunes.exe[3952:e00]: bootstrapping restore with iBEC
2010-01-30 14:05:03.500 iTunes.exe[3952:e00]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b5b107ad
2010-01-30 14:05:03.500 iTunes.exe[3952:e00]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b5b107ad
2010-01-30 14:05:03.515 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 4
2010-01-30 14:05:03.515 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 8
2010-01-30 14:05:03.531 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 13
2010-01-30 14:05:03.531 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 17
2010-01-30 14:05:03.546 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 22
2010-01-30 14:05:03.546 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 26
2010-01-30 14:05:03.562 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 30
2010-01-30 14:05:03.562 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 35
2010-01-30 14:05:03.578 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 39
2010-01-30 14:05:03.578 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 44
2010-01-30 14:05:03.593 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 48
2010-01-30 14:05:03.593 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 53
2010-01-30 14:05:03.609 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 57
2010-01-30 14:05:03.609 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 61
2010-01-30 14:05:03.625 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 66
2010-01-30 14:05:03.625 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 70
2010-01-30 14:05:03.640 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 75
2010-01-30 14:05:03.640 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 79
2010-01-30 14:05:03.656 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 84
2010-01-30 14:05:03.656 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 88
2010-01-30 14:05:03.671 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 92
2010-01-30 14:05:03.671 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 97
2010-01-30 14:05:03.671 iTunes.exe[3952:e00]: WinDFU::UploadData: EOF, cbRead: 2408
2010-01-30 14:05:03.671 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 4 progress 100
2010-01-30 14:05:03.671 iTunes.exe[3952:e00]: WinDFU::UploadData: ZLP
2010-01-30 14:05:03.687 iTunes.exe[3952:e00]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2010-01-30 14:05:03.687 iTunes.exe[3952:e00]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2010-01-30 14:05:03.687 iTunes.exe[3952:e00]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2010-01-30 14:05:03.687 iTunes.exe[3952:e00]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000
2010-01-30 14:05:06.687 iTunes.exe[3952:e00]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2010-01-30 14:05:06.687 iTunes.exe[3952:e00]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2010-01-30 14:05:06.687 iTunes.exe[3952:e00]: WinDFU::ResetDevice: resetting...
2010-01-30 14:05:06.828 iTunes.exe[3952:e00]: WinDFU::FinalizeDfuUpdate: success
2010-01-30 14:05:06.828 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: operation 31 progress -1
2010-01-30 14:05:07.828 iTunes.exe[3952:e00]: <Recovery Mode Device 0269C340>: Recovery mode succeeded
2010-01-30 14:10:24.687 iTunes.exe[3952:f08]: iTunes: Restore error 1604
I now seem to have a very expensive paperweight - THANKS APPLE!
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Can't mount iPod typically means that some software on your PC is interfering with your iPod and not allowing the iPod Updater or iTunes to update it. The troubleshooting steps in the following article usually resolve the issue.
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However, it sounds like your iPod currently is not registered at all. First, try resetting the iPod:
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4. Click start
5. Wait for confirmation that your disk has been successfully formatted. Once you receive this, and you close the formatting dialog box, iTunes should open up within the next 2 minutes or so, and offer you the iPod setup assistant, so you can go ahead and rename your iPod, and set your update preferences, and then your iPod should be good to go.
P.S. What type of iPod do you have? I've been hearing rumors that the iPod nano has some kind of problem with the new iPod Updater. If you can't get the issue sorted out, and you do have an iPod nano, you might want to actually give Apple a call and see if there's any information they can give you. -
3rd generation iPod Touch and Video Out - "whoops!!!"
Before I jump to any conclusions about Apple, here is my experience with the Video out operation of my brand new 3rd generation 64 GB iPod Touch. This is my third iPod and about a year ago I decided (at great personal expense) to purchase the Apple Composite AV Cable (despite the fact that you can buy copies of the cable on eBay for 1/10th the price). When I plugged this cable into my new iPod touch, the Video Out option was greyed out. I tried lots of different things but eventually gave up and went to the Apple Store to see what it said about compatability. Sure enough, the 3rd Generation Touch is the ONLY iPod, iPhone etc not mentioned. I call my friendly apple support person who says "*of course it will work, I am 100% sure*". I then jokingly asked if he would give me $1000 if he was wrong and begrudgingly he put me on hold "just to check". 15 minutes later (unusual for Apple) he came back to me saying that *I "might" be right but he was 100% sure that if I connected my cable via a Universal Dock it would work.*
Now, before I go out and spend any more money on a Universal Dock, has anybody tried this? Why would apple make the change ONLY to the 3rd Gen iPod touch?
I have noticed that there is one nasty non-apple cable on the market that claims it will work BUT it doesn't have the ability to charge...... besides I ONLY buy legit Apple products.
Any comments?Wow Apple pulled tha last post almost as quick as it was written.
I have been in the IT industry for 18 years, when I started out I read the Mac bible and got a job supporting 1000 macs (remember the wonderful days of the symbol of the little bomb and all you could do is re-install the OS - what a joke). We ditched the Mac due to limited application support (nothing has changed much has it). I did not look at another apple product for 15 years, got a Touch for free ( CC points) Firmware 2.2, loved the little bugger, had a whole new respect for Apple. Happily got 2 cables from eBay for $5.00 for both, video to the tv, charging, audio, best of all worlds. Then, I upgrade to version 3.01 for $5.00, what a deal, copy paste, etc. till I plug in my cables and nothing works anymore. Take it to the car for my FM receiver,. only mono now. Oh sorry you now have to dish out $50.00 for our cables (the /B version not the /A cause we even screwed our customers that bought our own cables) and oh ya you can only buy over priced FM receiver products that pay bloated license fees to Apple. Then we come to your story, you buy "Only Apple products" which do not work (check for the /A model of the cable, you need the /B (/B= Buy again?? Maybe) and then the support guy tells your to go out and spend yet another $50.00 on a universal dock and you are asking if you should do it. Sure spend another $50.00 for the chip enabled dock, it will work, hmm, I think I have put together a pc for less than $100.00
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