IR web client server(0):Database connection information not accessible.

Hi,
We upgraded our system from Hyperion 9.3 to EPM 11.1.2.2. We mainly use the reporting tools SQR production and Interactive reporting.
Using workspace as an admin if I run a BQY everything works fine but when I try to do the same as other users I get the error "server(0):Database connection information not accessible. Processing is disabled" from the
I have migrated everything form the old version and haven't changes anything since. It looks like a provisioning issue and I tried looking and comparing everything from the present production(old 9.3 system).
Did anyone else face the same issue before? Any suggestions on where to look into.
Thank you in advance.

Hi ,
You have to go to my oracle support website link is : https://support.oracle.com/epmos/faces/MosIndex.jspx?_afrLoop=7929796452543&_afrWindowMode=0&_adf.ctrl-state=113hdvh7xd_4
login with your oracle ID and password you have for your company and search for the document number in the "search knowledge base" which will show up on the top right corner of the page.
The search will show you the document and you can access it.
Hope this helps.

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    Steve Teraji ~ 408-535-8339
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    City of San Jose
    200 East Santa Clara Street, 5th Floor
    San José, CA 95113-1905

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