Is change request related to ticket?

is change request related to ticket,if so how! ,please tell me.
Edited by: kumar_2011 on Dec 16, 2011 6:49 AM

Hi,
BW developers will work more in workbench request only.
Workbench request is related to development of BW objects (i.e. info objects, data targets, dta sources..)
Customzing request is related to customzation objects where you will do the changes to SAP standard objects like Factory calendar. The Custmizing & Work bench requests are called as Transport requests. To see the transport request in your id go to SE09.
Change request is related to develeopment team who will handle the changes in BW system, this will be liked to the ticketing tool.
Please go thur the below thread for more details.
difference between workbench request and customizing request
Hope it will helps you.
Thanks
Riyez

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How to place a ABAP report program into a Change Request?

I used to create an ABAP4 report program, but maybe when I created it, I created it as local or $TMP that there is no any Change Request related to this program. Now I want to transport this program from Development to Test, how would create a Change Request that includes this program?
Thanks in advance!

Kevin,
Generally objects saved in a local package are not transported. You should always assign those objects to a change request and a developemnt class or package.
Copy your program in to a new program and assign that new program to a CTS and a package. Then you always can rename the new program name to the old programs name once after deleting the old program.
Thanks

Restrictions belonging relation between Change Request and Corrections?

Hi all,
In standard change process I only can create one change document (correction) to one change request.
Releation 1:1.
Is there a technical restriction belonging the relation between the change request and the corrections?
Does anyone has experience with a 1:n relation in the change process?
Thanks for your help in advance.
Regards,
Alex
Edited by: Alexander Barth on Mar 16, 2009 11:24 AM

Hi Prakhar,
what you described is a process-restriction. It is not a technical restriction.
E.g.: I have a change belonging BI. Therefore I have to change things in BI and ERP 6.0. Why not using one change request with two corrections? One for BI and one for ERP 6.0.
So you are right if you want to create for that situation two change requests. There is no relation between them. How do you control them?
Administration and documentation is important. But it should be useful.
And I am able to set up more than one corrections to one change request technicaly in SolMan.
But is there a deeper technical restriction inside which raise problems later?
For me it seems that SAP wants that a 1:1 relation is used. But why?
Does anyone have an idea?
Thanks.
Regards,
Alex

How to find Transports related to a Change Request

Hello,
We have solution manager 7.0 and have implemented CHARM.
In a change request, we have several transports (sometimes difficult to track). My question is that is there any way "OR" do we have any report, which will give us the list of all the transports assigned to a particular change request.
Thank you for your help in advance.
Regards,
Haleem

Hi
Yes it is possible and available in standard
enter tcode Solar_eval and goto change request management reporting
provide the change request details for which you are searching in Transaction data and press execute
you can see the transport request attached to it
moreover it you can also filter in the selection based upon transport request itself.
Hope it problem solved
Regards
Prakhar
Edited by: Prakhar Saxena on Jun 1, 2011 10:41 AM

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

Re:Error while importing the TP from dev to quality through change request

Hi Guys,
We have implemented change request and upgraded for SP 15 support pack
when the user tries to import through urgent correction by selecting pass correction to test the TP is not getting imported, when i checked the log it is saying
System cancel RFC destination SM_BQ2CLNT100_TRUSTED, Call TMW_SET_PROJECT_SWITCHES: No authorization to logon as trusted system (Trust ed RC=2).
You cannot import any requests for project BD2_P00001 at the moment
Then i went to show project status switches and changed as "Request can be imported" from " request cannot be imported", then the user is able to import the UC from the task list,
But ideally the status switches should be " request cannot be imported" so that the TP can be imported only through change request.
kindly give ur inputs as it is very urgent.
Regards
Raju

Hi Jith,
First of all try to consolidate all your objects in a single TR and then move to Q from D.
In this case check for the list of objects that you have in your TRs. If TR 3 have all the Objects that were in TR1, TR2, then transporting TR3 alone will work.
Also, you can find the information related to the elements that were missed in your TR1,TR2 by following process.
1. Go to your transport Logs and then to the entries marked as Error.
2. There you will find the Query Element Ids, copy them
3. Now, go to Table(Se16) RSZELTDIR, there enter those query elements.
Now, you can able to find the elements that you have missed in your TRs. Hope this helps you.

Change Request Management in Sharepoint

Hi - I've read through pages and pages of online content on ticketing/support systems etc. and somehow still can't seem to find something that best
matches what I want to achieve - So hoping someone can help...
I work in an IT Development office, and we currently have a very poor process in place for when clients submit change requests for our products
(systems). This comprises of client fills out excel form and sends to mailbox (and most of the time, 10 other recipients not needing to be CC), we pick up email and manually copy to list on Sharepoint, we review request and update excel doc on sharepoint,
then email user to check sharepoint for updates. Alongside this, any additional requests for info, etc. are all done by phone/email amongst various members of the development team, and also any comments we make about the request (which should only be visible
to us) are held on a separate list. Finally, we have an issue that all of the costing information is put into a tab in the excel document, which in theory can be opened by anyone who visits the list on sharepoint.
The process I WANT to have in place is as follows:
Client can login to Sharepoint and see options to either review open requests (only seeing request ID/Name and status) or submit a new request
Client fills out form online to submit new request, upon submission 3 things happen:
A) Client receives auto email thanking for request and advising of lead times for response, ideally with a pdf or similar copy
of their submission
B) IT Team receive an email stating there is a new request submission, ideally with a pdf copy of the request
C) Request goes into a list on Sharepoint, and then appears in two areas, one where the clients can see the request name and status only, and a second where the development team can see all of the information,
and make internal comments on the record which are invisible to the client. Finally, the client should ideally be able to click through on the status list to see the full request and our response/costings etc. However only the requester should be able
to see this much information about their request
IT Team review request, update status and provide feedback inc. costings where appropriate. Each time the status is changed on the request, it should email
the requester to advise the record has been updated/moved forward
So far the best I can do is customise a form in Infopath to show how I want to layout the client submission form, and get that to go straight into a list. The list being visible to any user on our global Sharepoint site, including them being able to click
through and see any of the information listed.
I'm relatively new to Sharepoint, and although I've achieved quite a lot in the short time I've been working with it, I just cannot seem to get my head around how to best do this. So some help would be really appreciated!

Hi - I've tried downloading SPD2010 on another pc, and attempted to use this to create a new workflow where I could use the Copy List Item function. However everytime I go through the process of trying to add a new workflow to my list, it lets me type in
a title and description, press OK, and it tells me to wait a moment, then the box disappears and I'm left on the same screen I started on with no new workflow added? I've tried this over and over this evening with no joy...
On your other option to create a new list item and populate using other fields, A. will this mean I have to write the copy for every field in my list? (I have about 40-50 fields, and I have to create 5 of these workflows in order to move my process through
the way I need it to), and B. surely if I delete the list item after telling it to pull from the other list, wont my data then disappear also considering it's pulling from there?
Thanks.

Email notification to Manager on routine change request

I am trying to set up a multi review activity template for routine change request. The first Review Activity should notify the creator of the Change Requests Manager so the Manager can review. In the Review Activity, there is a check box for "Line Manager
Should Review". If I just check this box, will the Manager listed in AD for that user get an email or do I need to create an email subscription?
If I need the to create an email subscription, the question would now be what do I select for "Related Recipients" keeping in mind this is a Review Activity? Since we don't know who the Manager will be as it depends on the user creating the CR,
I certainly can't hard code a recipient so I need to user Related Recipients. When I get to this part, I have a laundry list of selections that basically do not make sense to me. Any help here would be appreciated.

There's really three separate problems here, so i'll address them indivigually:
First, you want to automatically add a line manager to a change request. This is the intention of the Line Manager checkbox. when the activity status workflow runs, and that box is checked, it looks at the parent work item, then looks at the created by users
of that parent work item, and adds that user to the list of reviewers for the activity. The implied permissions (http://blogs.technet.com/b/servicemanager/archive/2014/03/19/improving-ad-connector-performance.aspx,
this seems to be the only documentation of it) will allow that user to approve.
Second, there are no notifications by default, but a common requirement is a notification for all reviewers when their input is required. i have used
This method to generate these notifications. fortunately, the method Travis details is compatible with the line manager checkbox.
Finally, Approvals by emails is a function of
the Exchange Connector. You can set up keywords to allow people to reply to notifications with directives like [Approved] or [Resolved], and the connector will apply those directives to related connectors. You have to modify the exchange connector to include
the id in brackets (i.e. "[RA1234]") so it gets related correctly, but using the notification method from above, this should be easy (and
here is a hint).

Usage of Company code field in the Change Request for Company

Hi,
Would like to know the usage of - Company code field in the UI for Change request for Company.
1. If a new Company is created, can i assign the company code directly in the UI, will the assignment also replicated to backend in this case?
2. In case of new Company creation, is it possible for multiple company code assignments?
3. Is it possible to to pick the existing Company from the F4 list in the CR and assign the company code in the CR? How about the replication work in this case?
Please share your comments, Thank you.

Thanks Sanjay.
Just to summarize and a bit more specific, here is my understanding:
1. (a). You have mentioned that we can assign new company code also - does this mean i can select            a company code which is not in the F4 list? In such case, how will be the assignment                   replicated? It should ideally create a company code in the backend before the assignment is           processed.
    (b). Usually, if a new company code is created in backend, i need to load that in to MDG tables                 such that it will be active in MDG F4 list, for Company assignments in the Change request.
2.      Understood
3.      In the Change request, if i pick existing company from F4 values and edit company related data,          it will be replicated accordingly.
         In the same CR, if i give some value in the company code data, the replication will result in one          more assignment added to the company, so as on date, SAP has given the option of only                    additional assignments to the existing assignments.

How to fetch data for the Change Request in PROCESS_EVENT

Hi All,
I need to write some custom logic on Save/Submit button. For this I am planning to enhance the PROCESS_EVENT method of class CL_USMD_CR_MASTER. Within this method I need to access runtime data of the change request currently being processed.
I am going to create a post-method exit for this PROCESS_EVENT method. Is this correct?
I have heard we have APIs in MDG which can be used to fetch data, however I do not know how to use the same.
Can someone please help me with sample code how to fetch the runtime data of the Change Request
Thanks in advance.
Regards,
Vanessa

What MDG domain are you working on? What you are trying to do is called "reuse mode" enhancement and you do NOT want to tinker with the FPM feeder classes in this case. SCN document Configuration and Enhancement of SAP Master Data Governance contains many examples on how to achieve this.
This is a how-to document for MDG-M reuse mode enhancement: Extend MDG-M Data Model by a New Entity Type (Reuse Option)
This is a how-to document for MDG-C/S reuse mode enhancement: SAP How-To Guide: Extend the MDG Business Partner - Node Extension (Reuse Option)
Keep in mind, these examples are mainly for additional "master data" fields. If you need additional fields that are not master data but are more related to the Change Request itself, you should use this how-to document: Enhancement of the User Interface Building Block for Change Requests
Again, all of these documents can be found on the first document I referenced above. I suggest that you bookmark it.

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
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Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

SAP MSS and personnel change requests

Hi,
Could anyone post me links related to MSS or some details or any threads regarding personnel change requests.
Regards,
Vijay

Hi Vijay,
Go to foroum catagory ERP HCM(HR).
You can find a lot of posts regarding this.
What is your requirement can you be a little specific abt that.

Custom Change Request Selection for Customer/Supplier Update

Hi experts,
Anyone knows how is possible to display the change request selector popup when starting a Customer/Supplier/BP update?
For MDG-C and S I only have this popup when is related to creation process. When is a update the standard change request is considered for the process.
Screen on creating a customer
What I need is the same screen when starting an update process, because I will need to specify a Z change request type. Anyone knows if this can be made with some configuration?
Kind Regards,
Fabiano Moraes

Hello Fabiano,
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Report for Support Message, Change Request and Change in one overview?

Is there a report that shows the relation between the support message, change request and the change in one overview? I am already aware of the Change Management Reporting via SOLAR_EVAL, but this does not show the whole document flow in one overview.
The incident message processors want to have a quick overview of the status of the changes that are created on the basis of the support message.
If there is no report, could you point me in the right direction... Do I have to create a query or are you using BW for service desk/charm reporting?

Hi
chk te sap note
[Note 1466131 - ChaRM Reporting: Performance of data update|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1466131]
jansi

ChaRM: approving of a change request by various list of end users

Dear, experts.
Can I customize ChaRM so, that before initiating change request a support message should be approved by by various list of end users depending on component (component A - list 1, component B - list 2)?
For example some end-user wants to change established business-process. In this process are involved other end-users, so to trigger changes he have to ensure that other end-users are agree.
can you suggest any profitable solution?
thanks in advance

Hey talgat,
what you need is an action that uses pfac (it s a transaction for defining rooting rules). Thanks to this transaction you can define rules that will be based on different fields of ticket od crmd_order to assign the right person to the ticket
There is a standard action that does those kind of things called SLFN0001_ADVANCED_FIND_PARTNER of action profile SLFN0001_ADVANCED available in transaction sppfcadm. You ll notice that this action uses rule id AC13200137. Well you ll need to define your action that will be alike with your own rule that you ll have predefined in transaction pfac.
Use a copy of the standard rule AC13200137 to do your own; it will ease the task for you.
PS: this link could maybe help your understanding
Support Team Determination
Hope this helps
Regards
Khalil

Is change request related to ticket?

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