Is it normal for BT remote helper to know and type...
Hi..Recently my mother was having issues with signing into her account to check on recent bills and payments.
She rang BT and allowed a member of staff into her computer via remote assistance.
While the person was in control of her computer he typed in her password....???
After the session she felt quite vulnerable and wondered how the employee had known her password when it is common knowledge that passwords are private and everyone is told never to divulge such information?
She rang BT back and was told that BT do not have access to passwords and no one could answer why this had happened.
My questions are:
Do BT staff in fact have access to their customer's passwords?
If so, why was she not told by the assistant that he would, with her permission put the password in for her? Out of courtesy.
Why did on the subsequent phone call was she told that BT staff do not have access to passwords?
This is very worrying for my mum (and for me on her behalf)
Has anyone else experience this and is there anyone from BT on the forum that can confirm whether you do actually have access to passwords?
Thank you
Hi Anitad5000,
It is not possible for anyone BT or not to know what your Mom's online billing account password is. These details are kept private.
I understand that your Mom had her screen taken over when she called BT. What web browser does your Mom use? Has she by any chance set that browser to remember her log in details?
I understand your Mom had problems getting into her account. What were the problems, had she forgot her password or username? If so the advisor might had had to carry out what is called a password reset, so that she could get access to her account. That would have involved your mom having to chose a new password.
If you are worried about the security of your Mom's account I can take a look to see if I can get that call listened too. If you would like me to look into this for you. Please get you Mom to send me in her details using the link found in the "About me" section of my profile.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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> There's probably not a dime's worth of difference
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>>
>>
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>> myself
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>>
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>>
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>>
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good
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Log Name: Application
Source: Application Error
Date: 1/30/2015 10:58:04 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Larry
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b4f33
Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp: 0x5339bedf
Exception code: 0xc0000005
Fault offset: 0x00000000000b8419
Faulting process id: 0x1d5c
Faulting application start time: 0x01d03c862e9a7156
Faulting application path: C:\
Files\
15\Root\Office15\EXCEL.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\VBA\VBA7.1\VBE7.DLL
Report Id: 27509c44-a8a1-11e4-bf03-b888e31e9527
Faulting package full name:
Faulting package-relative application ID:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.035567100Z" />
<EventRecordID>1201188</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
<>Larry</Computer>
<
UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AlertDesc">40</Data>
<Data Name="ErrorState">107</Data>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36874</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" />
<EventRecordID>1201189</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
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<Data Name="Protocol">TLS 1.0</Data>
</EventData>
</Event>
xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" />
<EventRecordID>1201190</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
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<Data Name="AlertDesc">40</Data>
<Data Name="ErrorState">107</Data>
</EventData>
</Event>
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
<EventID>1501</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>1</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T12:13:14.235195500Z" />
<EventRecordID>1201194</EventRecordID>
<Correlation ActivityID="{DC67441C-F0EB-47CB-B169-BD98023BF930}" />
<Execution ProcessID="344" ThreadID="12048" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-21-71391616-1131922306-3719273214-1006" />
</System>
- <EventData>
<Data Name="SupportInfo1">1</Data>
<Data Name="SupportInfo2">3664</Data>
<Data Name="ProcessingMode">1</Data>
<Data Name="ProcessingTimeInMilliseconds">266</Data>
<Data Name="DCName" />
</EventData>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T12:46:22.244167500Z" />
<EventRecordID>1201250</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="9456" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AlertDesc">20</Data>
<Data Name="ErrorState">960</Data>
</EventData>
</Event>I noticed the Faulting module VBE7.DLL in your logs, definitely you were using VBA in Excel.
Well, does the issue occur if working without VBA?
For this VBE7.DLL issue, I have two suggestions:
Method1 - Recompile the Project
1. Open the workbook in Excel. Normally Excel will disable macros in a worksheet until you click a button to enable the macros. Do not enable the macros just yet.
2. Open the VBA editor. You can hit ALT+F11 or on the ribbon click Developer > Visual Basic
3. In the VBA editor double click your module or first module that contains your project. Add a commented line of code such as:
‘ This is a comment
Then click on the Debug menu at the top and click Compile VBA Project.
Repeat this step for each module in your workbook and then save the workbook.
4. Close the workbook and re-open it and enable the macros and test it.
Method 2 - Disable Compile on Demand
In the VBE Editor in Excel, click on Tools > Options > General tab and click to uncheck
“Compile on Demand”.
Alternatively you can set the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\VBA\7.0\Common
Type: DWORD
Name: CompileOnDemand
Value: 0
-Jeff -
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ctrl B makes the top bar (File. Edit. View. Controls. Store. Help.) appear and disappear.
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I cannot figure out how to do this as I cannot find the RD Session Host Server tool.
Can any of you lovely people help me pleaseHello,
Best option would be to assign the license server by using AD GPO. Youl will need to configure the following:
Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Licensing
and define the settings for:
Use the specified Remote Desktop License Server
Set the Remote Desktop Licensing mode
Then assign the policy tho your server.
regards Robert Maijen -
My iphone 4 wont turn on after hours of charging, normally i would press the lock button and home button together but my lock button stopped working afue weeks ago. Help!
Hello Kimbo1991,
It sounds like your phone is not successfully booting even though you have reset the device. I would next recommend attempting a backup and restore to iTunes with this article:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
If you are unable to restore with iTunes I would next put the device into recovery mode, and attempt the restore again:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Regards,
Sterling -
Is It Normal For iTunes to freeze just before it finished syncing?
I was just wondering is it normal for itunes to freeze and close unexpectedly or is there something wrong, and if there is can u help me?
imvincent123 wrote:
I was just wondering is it normal for itunes to freeze and close unexpectedly
certainly not.
or is there something wrong
yes.
and if there is can u help me?
do you refer to your other post or is this a different issue ? -
Is it normal for a facecam clip to lag while making a gaming video
I want to make gaming videos, but the facecam clips are laggy. I'm on the trial version, if that affects it.
ALeekinmyboat wrote:
one of the reasons i ask this is that on the technical details page it says that the operating temperature is 10 - 35 degrees celsius
The 10 - 35 degrees celsius temp mentioned on the technical details page is the outside ambient atmospheric Air temperature and not the macbook pro’s inside temperature... No need to worry.
It depends upon the contains of the web page you are browsing. I have seen on my retina macbook pro the temperature above 60 degrees celsius if I’m browsing through heavy contain website or any parallax contain website. Also, if you scroll down quickly, the retina display has to work a lot harder to render those million pixels so in turn the CPU and GPU generates a lot of heat. Trust me its normal for a webpage to reach at 70 degrees celsius depending on the web contain as I myself am a retina Macbook pro user.
To be extra safe you can reset your SMC......
Resetting the SMC - A macbook with a battery you can't remove by yourself. (Built-in battery)
Step 01. Shut down your MacBook.
Step 02. Connect the MagSafe power adapter into your MacBook. ...
Step 03. Press Shift + Control + Option + Power keys at the same time.
Step 04. Release all the keys from the keyboard.
hope this helps.....
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