Is my box faulty

I've got a 1st gen Silver Vision box and it's been very unreliable lately.
This first started in July when my ITV\C4 channels kept breaking up.
Then a few weeks ago all channels kept getting a message saying that the signal quality was too poor or the level was too low. My IDTV had no problems. I even tried a separate aerial cable in another room to see if that was the problem but the same thing happened.
In the last few days it's started rebooting itself.
Tonight for example, all channels were fine early evening. When I switched on the box later on, it complained of poor\low\bad signal on ever channel and automatically rebooted itself, over and over again.
So far I've tried...
Restarting my Home Hub
Restarting the power adapters
Soft rebooted the Vision box (dozens of times)
Hard rebooted the Vision box (3 times - and lost all my recordings!)
Does anyone have any suggestions please?
Thanks
Solved!
Go to Solution.

It'll usually take 2-3 days for them to get back to you, it's just a case of waiting. In the mean time, you may be able to get around the low/poor reception message by following the advice in this thread Click Here although it states for SCART connected boxes, mine is connected by HDMI and was having a similar issue and this seems to have helped. I suspect that there is a bigger issue as Masona has hinted to, but this might ease things somewhat.
Cheers
Alun
"Can a leopard change it's shorts?" - T Prattchet

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Solved!
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ericknowles wrote:
I have recently upgraded from a vision box which was connected via SCART to a YouView box conected via SCART "straight swap".
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Engineers not carrying boxes?

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Hi Therobster85,
Welcome to the forum and thanks for posting, I'm sorry about the problems with your Youviewbox. I wanted to clarify that BT Openreach do not maintain or carry Youview boxes either this is solely done by the Qube engineers and I am really sorry about that incorrect information.
Please use the 'contact the mods' link in my forum profile to send over your details and we'll be happy to look into this further. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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BT vision box

Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
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Sounds like it's faulty, ring the THD 0800 1114567 and get another one sent.

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