Is tech care live a legitimate company?

My friend was told by an on-line apple support person that he should contact tech care live for help in fixing a hacked computer.  Is this a legitimate company?

I wonder if your friend was actually talking to Apple. Apple computers are seldom hacked.
Did your friend call Apple or did someone call your friend saying they discovered his computer was hacked? Apple would never call--the latter is a common scam.
I can't imagine Apple referring someone to a third-party help source when there are many Apple Authorized Service providers. To me the whole thing smells of yesterday's diapers.
PS: I'm asking that your post be moved to the forum for MacBook Pros. It ended up in a  forum for pre-2006 Apple notebooks.

Similar Messages

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    In talking with apple care...I'm pretty sure I just got taken for $200!!!!! I'm not computer savy and I'm a single mom! $200 is quite the chunk for me....So how do I get my money back!  And how can I tell if they've put spyware on my computer?
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    Apple doesn't use pop ups - those are mostly from scammers. After you call your credit card company, consider this:
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  • Is Tech Care Live assoc with Apple?

    My iMac gave me a security alert today and with it indicated that I should immediately call 866-782-9808.  The alert would not go away or allow me off the page.  They charged me $399.99 for a cleanup, which I am okay with if they are a legit business. But if they are not how did they get ahold of my computer? I am too old for this.

    You were the victim of a crime, but there's little chance of prosecution, because the perpetrator is almost certainly in another country with a weak legal system.
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    When you restart after the installation, you'll be prompted to go through the initial setup process for a new computer. That’s when you transfer the data from a backup in Setup Assistant.
    Select only users in the Setup Assistant dialog—not Applications, Other files and folders, or Computer & Network Settings. Don't transfer the Guest account, if it was enabled.
    Reinstall third-party software from original media or fresh downloads—not from a backup, which may be contaminated.
    Unless you were the target of an improbably sophisticated attack, this procedure will leave you with a clean system. If you have reason to think that you were the target of a sophisticated attack, then you need expert help.
    That being done, change all Internet passwords and check all financial accounts for unauthorized transactions. Do this after the system has been secured, not before.

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    Hi,
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    Hi,
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  • Adobe, the worst tech support of any major company

    Really come to this conclusion recently.
    3 chat guys in a row, they all disconnect mid conversation. None of them solve anything.
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    kevin4545 wrote:
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    That's a bit worrisome.  That says something's wrong with your system or installation of Photsohop on it.
    I think you're going to have to take charge of the repair.  It may be expecting too much to get someone else to fix this for you.
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    If you have 3rd party plug-ins, I'd try installing them before activating Photoshop if possible.
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  • Is this a legitimate company

    On Sept 19, I placed and order for recovery disks with  http://www.thinkpadrestore.com/
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    I opted for the 2-3 day priority shipping and have heard nothing and received nothing.
    My credit card says this company is out of Georgia but gives no name or other address info.
    Has anyone else had dealings with this company>

    does this help? It's a "whois" linux command referred to the domain you specified ...
    Although, if it's a scam, anyone could have registered the domain through the godaddy.com portal ...
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    in the "registrant" field.  In most cases, GoDaddy.com, LLC
    is not the registrant of domain names listed in this database.
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       Domain Name: THINKPADRESTORE.COM
          Created on: 27-Sep-08
          Expires on: 27-Sep-13
          Last Updated on: 30-Jul-12
       Registrant:
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       Administrative Contact:
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          Domains By Proxy, LLC
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          Scottsdale, Arizona 85260
          United States
          (480) 624-2599      Fax -- (480) 624-2598
       Technical Contact:
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          Domains By Proxy, LLC
          DomainsByProxy.com
          14747 N Northsight Blvd Suite 111, PMB 309
          Scottsdale, Arizona 85260
          United States
          (480) 624-2599      Fax -- (480) 624-2598
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  • Safari Alert Suspicious Activity

    I got this today when clicking a picture link in a online sport magazine, Safari frozen, so I called to the supposed Support for Apple toll free number and they re-directed and connected me to a TECH CARE LIVE INC. (online technicians) who charge me $169 to solve  and clean up my computer online. Was this a scam? if so  here is their phone number and e-mail:
    1-855-245-1262    [email protected] so Apple can take corrective actions and stop it.
    Appreciate any advise

    It's a scam.
    Can you still use Safari ok?
    Apple's toll free number in the U.S is:   1-800-275-2273
    Apple never sends email such as the one you received. Nor will they send you an email to verify your Apple ID credentials.
    I sincerely hope you did not give then your credit card payment information.
    In the future, if you receive an actual email asking to verify your Apple ID or call a tech support number, please forward that email to:  [email protected]
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  • Sony warrantys, care, tech and consumer protection complaint

    Sony - I am ready to contact consumer protection over the practices ...of your customer care and tech services department for televisions. I bought a tv in nov. 2014, in May 2015 a red line was down the screen. After several weeks with unhelpful tech & care we finally got someone to issue a replacement tv. First issue, you failed to wipe someone's personal information off the replacement so I had access to their digital content - BIG problem in my mind. Second, the tv failed - 6 flashing lights - in first 2 weeks. So now, they wanted to open a 2nd ticket. Opened that on a Monday. Called on Friday b/c hadn't heard anything and they said oh, we didn't have enough info so we closed the ticket. WHY DIDN'T you CALL!. So now I go through tech trouble shooting another time, yup it's busted, ok let's get another refurb to you. Week goes by, nothing, so call again. Hey there's one on the way. get the tv delivered today. Tv delivery company opens it, busted screen. They say sorry, you have to call again and open ANOTHER ticket. Why is it on us?  White glove delivery?  We're 3 tv's in now, you have to save money by actually providing service vs. what i've been through.  Anyway we call and end up in TECH instead of CARE yet again. Tech guy can't do anything, care doesn't answer. Well, we'll get back to you in two days is only answer i get. We've asked for supervisor and been told flat out NO. they wouldn't' transfer, wouldn't escalate. Oh and as a kicker I've literally had to give my credit card to 4 different people, 4 different times. Totally feel violated and unsafe. You have 24 hours to contact me or I will be filing complaints. I am DONE! 

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  • Activating Extended WHT 3 years after company went live

    Hi Experts,
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    Some related points:
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    If I'll give obligated from date while assigning WHT Type to Company code whether it will have any impact on historical data.
    If I will give the obligated from date as 01/01/2015 how can I convert the already posted data as WHT applicable. Do I have to use program RFWT0020 or RFWT0010.
    Regards,
    Amit Goel

    Hi Mukhthar,
    Thanks for the reply..
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  • Be Very Careful When Choosing to use Nokia Care sy...

    Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
    That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
    They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
    Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
    So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
    Sounds simple doesnt it?  I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
    Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
    Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
    An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
    So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults. 
    I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
    I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
    If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
    Regards
    A No longer happy with Nokia Customer

    Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
    After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
    Regards
    Another No longer happy with Nokia Customer

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    Hi,
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    Hi,
    I did, but then you lose the 1 on 1 relationship with the MM LIV document.
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