Is there an issue with sending out invites today?

Question

I have been trying to add a new seat for an individual Illustrator license and sent out three invites and none of them has come through. Its been a few hours since the first one went out. I verified the email address and checked the junk mail folder but nothing it showing up. I revoked the original request and resent with the same results. Any issues that Adobe is aware of? 

Answer 1

Hi Dave,
I went ahead and gave Vincent one of the reserved licenses I mentioned due to timing. That invite went fine. I'm still unclear why we can't sucessfully add a new seat and have these invites go out. We will have more request coming soon and I'd like to know what we need to do.
Here are the steps I perfrom when adding a new seat for a new team member:
-As a plan administrator, log into the Console
-Under manage your team, Scroll to the bottom and click on the Add a Seat button
-A new Invite User feild is generated and I select the app from the drop down menu.
-I add the new users email address and click on Invite User button
-A popup asked for the users frist and last name and I can also add a personal message.
-Click Send.
At this point I would expect the user to get the email with in a few minutes and at the same time an email is sent to CDW and a Invoice is generated for payment.
Thisis what we have understood as the proper way to add new seats. Does this sound correct to you? Or are we doing something incorrectly? I also still wonder if the license we have not distributed to staff is some how related to the invite not sending.
-Michael