Is Verizon purposely making CableCards unobtainable?

Despite significant personal effort, I can't seem to get CableCards for my TiVo. Verizon simply won't provide them to me.
In mid-December, when I bought my TiVo, I wanted to get it up and running as soon as possible. After a call to Verizon to verify that FiOS stores stocked CableCards, I spent the better part of a day driving to four stores across the state of New Jersey. None had them in stock, and the last store I visited told me the representative was incorrect -- stores never stock them, so I've essentially wasted my day. Strike 1.
So, I went home and called customer service. The rep was very friendly, though not very knowledgeable. I ordered two CableCards which the representative told me would be shipped to me. Two weeks later, when the cards hadn't arrived, I called again, and was told that the order was entered incorrectly, and nothing had been done. Strike 2.
The representative that I spoke with was very friendly and apologetic. He scheduled a technician to come to my house to deliver the cards, and the appointment was set for today. Unfortunately, he wasn't able to give me a specific appointment time, so I needed to have someone home at all times between 8am and 8pm today. I had my wife take a half-day off work, and paid someone to sit here waiting for Verizon when she needed to get the kids from school. I got a text message this morning saying the technician was on the way. When they still weren't here by 5pm, I called to check on their status, and was told they were on their way, and would arrive within the next 3 hours. It's now nearly 9pm, and they're not here. I guess I've been stood up. Strike 3.
So, I called Tech Support again. The rep basically told me there's nothing he could do, and I need to call customer support (Strike 4), who isn't open (Strike 5). He also told me that my ticket had been closed at 2:20 pm this afternoon, which tells me that if the rep I spoke to earlier today had bothered to read the ticket, he could have told me that nobody was coming, and saved me a huge amount of trouble. Strike 6.
So, after 11 contacts with Verizon (7 phone calls, and 4 personal visits), I have no CableCards, and am no closer to getting them. I've wasted 2 full days of my time, and have lost a half-day's pay, the cost of a house-sitter, and a tank of gas in the process. I won't go into the billing problems I've spent way too much time trying unsuccessfully to fix.
I realize Verizon doesn't want to provide CableCards, but this type of treatment of customers is unacceptable. I'm not certain whether to take the bus to Manhattan to visit Verizon headquarters tomorrow morning, or call the FCC and ask them to place my order for me.
I've seen other posts here from people that have CableCards, but do they really exist? Is there a secret code-word I need to use to get one?

good grief let me see what we can do for ya.

Similar Messages

Changes that Verizon is making

I have been a verizon customer for years and before they made this data package change I was enrolled in the unlimited data usuage. Now I need to get a new phone and they said that I have to go into the 2gb or 4gb data usage. Thats a shame if you are enrolled in something they should be bound to what you originally enrolled into. I would understand if I quit using the data service to go to a basic phone then switched back but I did not.Verizon is making to many changes to their company and they will lose a lot of their customers if they dont stop. I am hoping another company comes in and gives better opinions. They told me they have to stop the unlimited data usuage because to many people are on the internet.

I hear you.
Every time I go to the gas station it seems I am paying more and they are offering me "less". Same at the grocery store. It seems I am continually paying "more" and coming home with "less". When will these companies learn that I have been coming to them for years and don't deserve to have my prices go up?
Of course sometimes they artificially lower the price of something in the store just to bring me in, but these "loss leaders" don't offset the continually rising prices of the rest of their products! They need to stop now. It would be different if I was to go and buy different food with different properties, but I want the exact same food with no extra features than the food I have purchased in the past. Yet the price is still more!
You would think with all the technology advances and the fact they can make more food at a lower cost, my food bill would be dropping, but it isn't!

Verizon purposefully neglect Deaf?

Hey guys how are you all doing?.. ok... as a deaf person myself, I've been furious with Verizon ever since, not only from before they refuse to allow us, deaf people to upgrade the phone at discounted price and kept our grandfathered plan which is unlimited data and text without voice minutes, surely, many of you understand that we deaf people need lots of data access to keep on the routine such as video chat to communicate with another deaf people, Verizon fail to recognize this important details in our lives, I understand that many of you people need unlimited data as well, I'm just speaking on the behalf of the deaf community. With that, I decided to let it go and I'll never win against them, I tried to talk to someone who would listen me out but no, I had to go and filed complaint with ADA and BBB to get on Verizon's butt... Now I am even more furious that Verizon had just announced that $5 unlimited international text (I'M ASSUMING since they mentioned TEXT) and I thought this would be nice for me since I have text plan which is also unlimited and NO, unfortunately, it doesn't apply to us deaf people, they only go for the HEARING people on their VOICE and TEXT plans... not only they give unlimited international text plan but also give out discounted rates on voice calls... Again, this is the second time that Verizon had failed to accommodate with the deaf people.. I am not angry or furious, just upset with how the customer services had been seeing us as a small and maybe worthless customers who have been paying for something they deserve.. you know? But I want to hear your thoughts on this... I don't just want to speak for myself but for everyone else who is deaf and hard of hearing people. We deserve something that keeps us going...

I'm not deaf, myself, but I can definitely see where you're coming from. Verizon does currently offer plans for deaf people. I don't know the details, because it's never been anything that I've needed. You can get info on them by going in store, or contacting customer service (you can chat by clicking "Contact Us" then clicking "Live Chat"). I don't know if you've already looked into that, but I thought I'd weigh in. I wish you the best of luck!

Purposely making a file difficult to edit, even for root

Is there a way of making a file really difficult to edit, even for root? I wanna stop myself accessing certain sites, like bittorrent trackers etc, and I edit /etc/hosts to redirect these sites to localhost, but I keep just editing this file and commenting out ones when I desperately wanna go look for something (lack of willpower or what *sniff*).
Any ideas?

codemac wrote:Just watch the porn Komodo.
Hehe, well, fortunately that's not a problem... I'm on a monitored network, but there's only so much string searching URLs can reveal
codemac wrote:I say do the router thing
Tut tut tut - I quote:
Komodo wrote:Blocking on the router would be a great plan, but I don't have one, sadly...
*shakes head* I don't know... lack of attention OR WHAT

Trouble with sending texts and making calls with new Verizon iPhone 4S

A friend of mine just upgraded from a 3G on AT&T to a 4S on Verizon. She sync'd her contacts via iCloud. She is having an issue where if she takes the 1 out of a contact's name from her address book, txts don't send. If she leaves the 1 in, it doesn't recognize the name, and just lists the 1 (201) xxx-xxxx at the top instead. Worse, when making calls, if that contact does not have a 1 before the area code, it tells her her plan isn't set up for international calling and that it can't complete the call. I am on AT&T so I can't help her. My phone has the international assist option, I assume Verizon's does too.
I can edit my phone number on my AT&T phone; it appears she cannot edit hers to either add or delete the 1 before hers.
Surely this is easily fixable -- just thought I'd see if anyone knows what's going on here. Thanks all.

I'm also a Verizon subscriber - have been with Verizon since the summer of 2001 and when my contract renewed last June, I selected the same phone as my free upgrade.
I was looking forward to using the same features with my Mac when I discovered that Verizon purposely disabled these features and I'm not completely sure why but it must involve protecting a potential revenue stream for Verizon.
My existing 2-yr contract with Verizon expires a year from this June and I plan on making the switch to Cingular at that time primarily due to Verizon disabling these bluetooth features but also due to the iPhone. Cingular has excellent coverage in my area - I have a number of friends who are Cingular subscribers that get better reception at my residence than I do and I use my cell phone in place of a land line. The iPhone will have been on the market for a year or so at that time and I expect a new and improved iPhone model to be available by then. And if I decide not to purchase an iPhone, I'm making the switch to Cingular regardless.

Just google "Verizon Deleted "

I don't understand what is so difficult about this. Best Buy and Verizon, each in their own infinite wisdom, butchered my upgrade and account change 4 times. This has been ongoing for over a month now and I believe Verizon purposely drug out responding so that I would be passed my probation period.
I have been a customer for over 10 years and was grandfathered into my unlimited plan. Then I received an iPhone 5 as a gift. In order to avoid paying 600+ outright, went ahead an upgraded. Let me first say that I was only told about the upgrade fee. So I was very surprised to also see an activation fee. Really Verizon? $65 to get a concurrent customer going? Anyway, I was first set up on 2 different share everything plans: 1 for my ipad and the other for the phone. When they "fixed" this, they managed to put me on the wrong plan. I went to Verizon and was told that "they couldn't fix it at the store; I needed to call customer service." First of all, worst hold music ever. Second, I know he could have fixed it in the store--the customer service guy said he could.
Customer service guy did his best to fix the errors but when I went online it was still incorrect. Back and forth with Verizon for a month (each time my bill was adjusted more so that tells us something). My bill was changed once more by Best Buy and another by Verizon. 4 changes later, and all I want to see is whatever credits they made, side by side with the errors. They reeeeeaaaally don't want to do this. They applied the credits all over the place claiming they "can't backdate" a bill; calling ******** on that one. A multi-billion dollar company should be able to back date. Anyway, I even set the whole thing up for them: charge description, dates, amount.
Overall, I need to get out of my contract. They should let me out without any penalties because it is their fault in the first place that I'm stuck with them. I have advised 3 friends up for plan renewal to avoid Verizon. The problem still isn't solved by the way; I am looking at a $312 bill this month when I previously was only paying $108 per month. So sick of them. Tell your friends to go elsewhere and feel free to throw any advice for me you might have.
<Post edited for profanity per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Geez, calm down bourdo. I was joking around by answering my own question because I found amusement in that <Word filter avoidance> was hidden. You do realize that you came on a complaint board to complain about my complaining, right? Silly.
As far as figuring it out for myself, I have been. Spoken with 8 different people now and my bill is adjusted down more each time. With regards to letting out anger, it was more like frustration. I was alerting others that Verizon will screw you if they can and if you put in the time and effort to get it fixed, you'll still be facing a battle.
Verizon wants to charge me $300 to leave the company. I was in my probation period after my upgrade when this all started and was promised that it would be fixed. I trusted Verizon, and that was my mistake. I mainly trusted Verizon's assurances because if I left, they would have no incentive to fix the $429 bill that they had incorrectly gave me in the first place.
So all in all, yes bourdo, I have been complaining to people who matter for the purposes of fixing my account. I have at least 15 emails back and forth 9 phone calls. It shouldn't be this difficult, but Verizon is making it so.
Now onto your issues, bourdo. Why are you on a forum if everyone is <Word filter avoidance> off? Why do you care so much anyway? So many CAPS and exclamation points! Ah! I'm really taking you seriously now! Did that work? Ok, enough of my essay and back to work. Sorry if my awesome upvoted complain post took attention away from something you found important. Hope you learn to relax. Have a wonderful day!
<Post edited for language per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

Response from Verizon about lack of Lumia device support

I am wanting to know what the exact problem is with issuing Lumia updates from this carrier. As of today in the United States the only carrier that has to issue an update to Cyan for Lumia devices is Verizon. We have the Denim update coming to Lumia devices here soon. Then there is the confirmation that next year when Windows 10 premieres devices that are running Windows 8.1 will be able to update but Denim, and subsequently Cyan updates, will be required to perform this update. Honestly I am very displeased with this support and this lack of ability to get the update out, whoever might be involved in that, but seeing as every other carrier in the United States has the update available then there has to be something that Verizon is making difficult in deployment. Seeing as really this should not be Verizon's decision as to when this update is delivered originally, because it is not like a computer's updates is dictated by an ISP, this is something that really is rubbing my fur the wrong way. Thus I would like to open yet another discussion thread on this issue and see if Verizon will give any additional details as to why they are the last service provider to update their old devices considering that they also have the smallest line of products from now Microsoft, they have reduced that line of product recently and they have yet to make any official comment on the issue or if we will ever see the device. I am very patient but 6 months to get an update is a little ridiculous.

Verizon does not care about Windows Phone Users! It is very obvious. Why did they pull the Icon? Why did they not start testing the Cyan update in a timely manner? Why do they not respond? THEY DON'T CARE ABOUT WINDOWS PHONE USERS!

How come Verizon Wireless will not give their customers a corporate number, email, or address to send complaints?

I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.

yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon Screwed-Up the Guide Again

The Guide format changed for the worse again today. As if it wasn't enough to screw it up a few months ago when Verizon applied changes to the way channels were filtered (or not) within the guide; they also added a banner across the bottom of the screen, thereby reducing the number of visible channels by 1. Now, today, Verizon not only changed the format of the channel names (unnecessarily), but they also added a summary detail of the selected channel (which we used to get by pressing the "info" button. This change resulted in the removal of 2 other channels on the screen to make room for the summary. They also got rid of the banner at the bottom of the screen, but they didn't restore the previously removed channel, so now it's just a wasted line that could have shown another channel. Ridiculous. How about some Human Factors assessments? How about some feedback from customers regarding options? I don't appreciate the changes Verizon keeps making to the guide. They're not helpful. Please give us the freedom to select how many channels we can see within the guide at one time. Allow us to select whether or not we want to see the show details in the main screen of the guide. But most importantly, please stop screwing with the guide. Thanks, Rich
Solved!
Go to Solution.

I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem. Thank you and I appreciate it!
SinCara, it's a 52" HD set to 16:9, w/ the banner turned off. And it does say FiOSQUANTUMTV in the top right corner. I'm baffled. This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.
To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel. I just wish it didn't require the summary be shown. I haven't figured-out the AutoHD tune.
Regarding not being able to post a picture, too funny. I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run. I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.
At this point, I need to declare this as closed/solved. Thank you all for your help - I do appreciate it!
Sincerely,
Rich

Why does Verizon make this process so difficult.

I'm trying to upgrade to a new iPhone. Two things are bothering me. First, once you start the order Verizon purposely cuts off the cancellation button. As I am trying to determine which phone I'd like, I have to sign out and back in every freakin time I want to cancel the order. Thanks Verizon for trying to strong arm people. Nice work.
Secondly, my biggest complaint is that there is no information available about redeeming your old iPhone for credit for the new one. Even if you're saying I can recycle the phone, once you start the upgrade process that information goes out the door. There is no credit. All I want to know is if Verizon will recycle my old phone for store credit and for how much. Clearly, I'm going to have to get my money from Apple for the credit because Verizon is trying to rip people off.
For the first time in the entire time I've been a loyal Verizon Wireless Admin customer, I see how the company is trying to rip people off of their upgrades. By the way, if I were to go to a month-to-month contract why on earth would I pay $500 more from Verizon to get the a $200 Apple iPhone.

Congratulations on your new phonem Sherryist. We are so happy to have you be a part of our wireless family for so long. Wenever want to uspet you.
Please know we are always here to help. In the event you want to cancel an order, we can do that for you (speak to a representative). We don't want you to inadvertently cancel the order which is why it is requested you contact one of us to complete this step.
We can also address you concerns about the trade in when upgrading online.
On or before 9/30/14, retail customers should either trade in the old device at a VZW Retail store or submit the device trade-in online at trade-in.vzw.com
Customers trading online have to return devices to VZW by 12/1/2014,
If you have Find My iPhone enabled, it must be disabled prior to the trade in to get the full trade in amount.
I hope this information was helpful.
TamaraH_VZW
Follow us on Twitter @VZWSupport

Verizon allowing spam texts from obvious bad emails

So how many of you got a spam text from [email protected], with the x's being the first 10 digits of your cell phone number, last night?
It says it's from Bank of America and to call 575-904-7333.
A few months ago I got one from 999-999-9999 and another time I got a text spam from "9".
Obviously Verizon could easily stop these types of spam text but either 1. Verizon is making money on them. 2. It's an inside job 3. both 1 and 2.
C'mon Verizon. Is your system really that stupid? I doubt it.

You can also go into your MyVerizon account online and block all text messages from the Web to prevent the majority of those types of messages from ever reaching your phone.

Verizon just needs to admit the issue with the new Android release and work to resolve things

The carrier owes it to their customers to test new os releases for phones they support. So whether this is Android or Samsung (I have an S5 Galaxy), who might be more at fault for this horrible release, it is the carrier that all blame must fall back to. This has to be a Verizon issue to work and quickly resolve. I have never been on any of these forums due mainly to no need. My galaxy was awesome and Verizon was solid. This OS update has changet all that. Since the update here are my issues that have been happening. (I am sure I will discover more issues as people on these forums are pointing out.)
Phone reboots on its own 4 to 6 times per day.
Phone gets real hot for no reason.
Battery life is half what it used to be.
Charging time is much longer.
A number of apps that never had issues now keep failing.
Phone never used to lock up but now has been locking up a number of times and sometimes requires a reboot.
Music apps that never had a problem now just stop playing for no reason.
Phone seems to bog down quickly.
All in all, this phone Android update has been one of the worst phone experiences so far. I am not sure how Verizon can avoid taking steps to fix this and publicly acknowledge there are problems.

Agree. Overnight my phone update locked up. Luckily I woke up and noticed it and was able to spend the time to restart the puone..then the phone was too hot and had to 'cool' then at some point it locked up again and I ended up waking 15 mins after my 1st alarm and 15 mins before my 2nd one....never went off because phone locked up. Would have made everyone late to school and work. Today my phone is running all kinds of apps I never started (in the background) and battery has drained faster than ever before. I am really frustrated that the only help I get is to disable these apps or reset the update through my computer. Since others are having similar issues, I'm convinced the problem is once again with the update. Thanks, samsung and Verizon for making us upgrade and them ruining our experience!

Opting out of targeted ads on web pages

I received an email today annoncing I will received targeted ads on web pages, and that I can go to the Verizon site to "opt out". I can't find where to do this.
Please note I am not asking how to opt out of emails from Verizon.
If anyone can help, it would be greatly appreciated. I have no interest in being "targeted". Thanks in advance.
Solved!
Go to Solution.

I received the same email and I am very distrubed. The thing that bothers me even more than being targeted for ads is how Verizon is purposely making it difficult if not impossible to find the Opt Out Page. As soon as you click on the link it SHOULD take you to the Opt Out Page. It would be VERY EASY for Verizon to set it up this way. But Verizon is requiring you sign in first - once signed in - it does not take you to the page - you have to search for it. Their web site is NOT USER FRIENDLY! I searched for the Opt Out Page, then searched for a way to email or chat with a rep at Verizon. I couldn't find any of it.
Shows a very big lack of integrity and customer service. Will be looking for another carrier to do business with.

Samsung Brightside? Until they fix DO NOT BUY

The Samsung Brightside is defective. I have had two in less than one month and both did not let me use the T9 function. When a person uses the T9 function the phone powers off and re-starts. There are many many complaints on this board but Verizon is just not moving to resolve this issue.
I would suggest that Verizon let Samsung know that they will not sell Samsung phones if they do not get a fix going. I suggest that Samsung through Verizon,
1. recall the phone so that we all can exchange it for one that works
2. recall the phone so that you can bring it in to a Verizon dealer where they can install a software up date
3. Verizon allows the exchange for another phone and send all the poorly made Samsungs back to Korea
4. Verizon quit making false promises and give a specific course of action to us consumers how to get this corrected
I hope everyone else who mistakenly bought this phone does not give up. You can contact Better Business Bureau, your States Attorney, Consumer Protection Agency and more. Please post any other ideas you have to get this resolved.
If no fix every happens then I hope people remember this when their contracts are done.
Recently Apple replaced first generation iPods with the newest generation. All you had to do was go online and submit the serial number, send in the old one, working or not, wait and then get a new one.
Samsung & Verizon do you get the hint?

I would like a phone that works. Here is an article I read from another customer.
Re: Samsung Brightside? Until they fix DO NOT BUY
created by PMack62 in Basic Phones - View the full discussion
I just filed a formal complaint with the Massachusetts Attorney General's office regarding this phone. It is flawed, defective, faulty and Verizon CONTINUES to sell it for profit. My Calendar and Alarm features do not WORK and I've experienced a problem with the phone turning off if you press a certain key while texting - that's CRAZY! But the Calendar and Alarm features have not work and continue not to function since i bought the phone. I brought it in twice to the SUDBURY MASSACHUSETTS VERIZON STORE 420 BOSTON POST ROAD - and was pretty much told "too bad, so sad." Verizon would NOT contact Samsung and refused to do anything to try and fix the problem! And now ANOTHER problem has cropped up - when I get a single text, I get the text notification TWICE - THAT's NEVER happened since I bought the phone. This phone is a piece of CHIT and Verizon continues to profit on clueless customers!
Apple just replaced all their forst gen ipods with the latest gen ipod based on battery issues. Verizon could do the same with folks who bought this phone. The consumer could type in teh serial number then Verizon/Samsung could send out a comparable phone that works. Yes, we get to keep the phone until we get a new one. Verizon has LG and Pantech that seem to work so why not let us replace our Samsung for one of these at a Verizon store and "no questions asked"? How about a touch screen phone that requires a data plan but we do not get to activate the data plan portion of the phone. How about we keep the phone you do not charge for ANYTHING until the contract is up. The fix simple but emails and promises only are a way to stall the consumer hoping they will go away. I do plan to "go away" if I do not get resolution.
<personal information deleted per TOS>
Message was edited by: Verizon Moderator

Is Verizon purposely making CableCards unobtainable?

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