Is Verizon's old unlimited plan really TRULY unlimited?

My friend just got a 4G LTE Smartphone (Galaxy Nexus) and was able to keep his previous unlimited plan. He wants to know if its truly unlimited. His parents are on AT&T have their unlimited plans are throttled after becoming the 5% of the heaviest data users. He wants to download a couple HD 1080p movies online which are quite large. So basically lets say he used 50GB in two days, could Verizon cancel his service or throttle him if he's on 4G? I know they do with 3G but how about 4G?

Thanks. Look like I found my answer.
Does Network Optimization apply to customers using 4G services?
No. We reserve the right to include 4G LTE users later, but right now this only applies to the top 5% of users with unlimited data plans using 3G devices. If you have a 4G LTE device you will not be affected at this time.

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I have old unlimited data plan and insurance and just broke my Google Nexus 1. If I send it in, will I get a refurbished Nexus 1?

I have old unlimited data plan and insurance and just broke my Google Nexus 1.
If I send it in, will I get a refurbished Nexus 1?
I was told by a friend that they no longer supply those and if I break it, the insurance will give a crappier phone since they no longer have Nexus 1s.
Is this true? If my phone is no longer properly insured is there a way to cancel/reimbuse my insurance/verizon account since it's worthless if they don't give the same model to replace it?
Second question, if I buy the contract-free moto X at full retail, can I use that for my account without losing the unlimited data and then dropping the insurance?

Ann154
How come so many people on this forum are having trouble doing that? They get a new phone, pay full price, call to activate, the rep accidentally removes unlimited data and then says, "Sorry, I can't restore that." It's then up to the customer to find someone here to deal with problem and with no assurance it will be restored properly (one person lost his global unlimited data, only domestic unlimited was restored.)
I plan on keeping my unlimited data, purchasing phone full price; what is the best way to make sure it is done properly? Go to the VZW store? I does seem most people having problems did it online or by telephone.
Thanks.
extremus

I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? 20 Year Verizon Client

I am looking into Buying Retail a New Blackberry Q10. Doing this to avoid having to Give up my old Data Plan. Have read that when you activate a new Phone it forces you to pick a new Plan. Is this True? and How to I avoid this? Any other advise in this matter would be greatly appreciated.
20 Year Plus Verizon Client

The only "unlimited" plan I can think of where this would not apply is the old Connect plan for multimedia/basic phones. That unlimited data, on devices such as the LG Voyager, EnvTouch, and other "multimedia" devices is not the same.
If you currently have an individual $29.99 unlimited data plan with a 3G Smartphone, then you can buy a BBQ10 retail and activate it with the same data plan and keep the unlimited.

Can't keep old data plan?

My daughters droid "smart" phone died so we put her number on an older "dumb" phone we had from previous upgrades until she can afford to buy a new smartphone. While talking to customer service I was told that she can't keep her old unlimited data plan when she gets her new phone that she has to switch to 2G plan. I don't understand why this is since had her phone not died she would still have the unlimited plan. Why?

Good afternoon and thank you for all of your replies. This is a really good question, and I will gladly clarify the answer, as there seems to be a lot of different responses.
You are able to change back the unlimited data plan from a non-Smartphone within 14 days of removing it. Once the 14 days have passed, there is no way to go back to the unlimited data and you will have to choose from our current pricing. Therefore, if your daughter will be replacing her Smartphone within 14 days, she will be able to have the unlimited data plan.
I trust this information is helpful.
Thank you,

Keeping Old Text Plan While Upgrading

Hey Guys,
I recently upgraded my phone through Amazon Wireless. However, I have not activated the phone yet because I am unsure if I will be able to keep my old text plan. I currently have the 5000+unlimited member to member text plan which seems to no long exsist. Since, I am the only one that texts on my family plan, I rather keep this plan which is $20 a month instead of signing up for the $30 unlimited family share plan. Will verizon be able to grandfrather my text plan even though I upgraded through Amazon Wireless? Any advice would be great. Thanks

Congratulations on the recent upgrade. A new phone just in time for the Holidays.
To answer your question, yes, you will be allowed to keep your old text messaging plan on your line after the upgrade. If for any reason the messaging plan drops off the account you can contact me immediately and I can access your account and make sure the plan is added back to your line.
I trust this information has fully answered your concern.

Verizon's Long Term Plan

I am writing to try and save Verizon from themselves. I have had a Verizon Wireless Account for almost as many years as there has been a Verizon Wireless. I used to have four lines but a couple years ago my son decided he wanted an iPhone and at that time Verizon did not have a phone that could compete. I tried to persuade him to stay with Verizon on our Family Plan but he was determined to have the iPhone so he is now and AT&T customer. Even though I was paying for his phone service he was willing to take on the expense of his own account to have the iPhone. Now my daughter wants an iPhone but I was able to convince her that the Android HTC Incredible would be almost as good as the iPhone with better coverage and she could stay on my plan. She agreed to stay with Verizon and was willing to wait for the back ordered Incredible. When I tried to order the phone and upgrade my service I was told I would have to pay retail for the phone ($500.00!) which is not an option for me. I am not due for any "Upgrade" pricing but since I would be changing my plan and, of course, agreeing to a 2 year committment, I assumed that I would at least get a discount on the price of the phone.I was told this would not be the case.
So Verizon is losing my daughter as a customer. I will have to take a hit on my account because my contract goes through 6/02/11. But Verizon will take a bigger hit because my daughter is 27 years old and would have probably continued to be a Verizon customer for the foreseeable future. I am 60 so my foreseeable future is not nearly as long. And I am not sure if I want to stay with Verizon either. I have a land line (unlike my daughter and son) and I do use my cellphone for making calls (which my kids do not do so much) but even though I enjoy the better signal coverage of Verizon I don't enjoy being taken advantage of. I have been a loyal customer but I would like to think that my loyalty was appreciated by Verizon.
Most importantly, I think the short term profit that Verizon may be making on this decision will be far outweighed by the long term losses on the many young customers who are leaving Verizon. I have tried to keep two customers for Verizon but apparently Verizon does not want or need them. I believe that Verizon will someday regret this policy.

I asked to be allowed to do this and I was told I could not. This would have been an acceptable but it was not an option. By the way, the last phone I got from Verizon Wireless (Samsung Convoy) I paid full price on because I was not due for a new phone then either. I bought it to replace an LG phone that had difficult to use voice dialing. The Samsung Convoy was not functioning properly and even though I had paid full price and the defects were apparent soon after I bought it, I had to accept a "refurbished" phone as a replacement. In fact I now am aware that if you buy any Verizon cellphone and it is defective you will recieve a refurb when you get any exchange at all. (And they are pretty sneaky about this process, I might add.)
I'm pretty sure Verizon is doing ok on recouping on their hardware.
Anyway, the point is that I think it is short-sighted for Verizon to be churlish about selling smartphones to previously non-smartphone customers. Just bad business.

How do I get Verizon to honor unlimited data plan stated on receipt?

I was among those who upgraded their phones during the "glitch" that allowed customers to keep their unlimited data plans. Our two new iPhone 5s' arrived this week, along with receipts for each that, as far as I can tell, maintain our unlimited data plan.
When I called to activate the phones, the rep told me he couldn't guarantee we would keep the unlimited plans after activation, and the activation (along with the potential change to the 2GB plan) was irreversible. I asked to speak to a supervisor, who told me we still have the option for unlimited data and that it was just our luck of the draw. I took this to mean we lucked out with the glitch. However, when the rep got back on the line he said the supervisor meant that when he (the rep) activates our phones, it will kick us to the 2GB plan, and he may be able to switch us back to the unlimited if he acts fast enough, but it was no guarantee (hence "luck of the draw"). I decided to not act just yet and got off the phone.
So, is the rep pulling my leg? I understand I got to this point through what was later revealed to be a glitch, but I thought Verizon stated to the press they would honor the orders, not to mention I have receipts showing the new phones and our current plan that we've had for years.
How should I proceed with this? Thanks for any help.

Fortunately in all my dealings with the court system "written" takes a great sway over intent. You have someone sell you a service and they write this order is final with the additions etc. Then on the day the goods or services are provided the company states this was not supposed to be agreed to (intent) the contract is based on what was written and agreed to.
I am presently locked into a simular situation now with a home improvement contractor. On the contract it stated the job must be completed no later than October 13, 2013 or sooner. Its signed by them and us. Now they missed the contract date, they are claiming the agent for the company had no right to do so. They keep pushing the date further and further away.
Went a filed a court claim for the large money we paid plus simple interest on the amount. Also found another company who will do the job now at a cost $4,000.00 more than the other company. In my state the court can grant me either as relief. Also not doing the job is criminal in nature so we can file a police complaint for grand larceny. Bad business practice.
Evidently the company was served with the summons last week. Since they called and said the work will be done complete Tuesday, Wednesday and Thursday.
They have to honor what was written. Same thing with Verizon via their press release.
I remember years ago an online retailer had a typo in their ad, the price should have been $250 but the printed ad said $25 in that case the companies ad had a disclaimer which said not responsible for typographical errors. In this case verizon had no such disclaimer at the check out process.

Verizon Steals Vets Unlimited Data Plan & Veteran Discount

Whats to stop me from Filing an FCC Complaint?
1. I was promised I was qualified for Edge Program this last Nov. Waited a couple days and went to the Verizon store on my birthday to get my new Note4 and get on Edge. At this moment the sales guy said i didn't qual. because I had a late pmt within 6 months. I of course was very upset and called Verizon to verify and sure enough they admit the initial sales people were wrong and i didn't qual for Edge.
Great birthday right!? Couldn't get worse right? Wrong, I was lucky enough to find the worst barber in town...terrible haircut!
2. Ok so now I've conceded to suffering with my troublesome Droid M, I figure i will finally get tech support on this. 3 days later i receive a replacement and 12 hrs later i realize this one is just as bad as the previous. I call back tech support, get transferred to a second tier supervisor who states that the issue with the phone is either Me or the phone case. She insists that before she will allow a replacement i must use the phone without the case for a couple weeks. WTH!? I ask well ok, Im tough on my phone so if this one breaks because it has no case do i pay or verizon for deductible. I do she says. Arghh! Are you kidding? I seriously looked around to see if there was a camera and if i was being Punked, of course not.
So I do it, actually has been several weeks and same issues, Called tech back and guy there says he's nvr heard of any reason why a phone case wld be the issue. He says that every time tech support has to send a phone back it looks bad on them and thats probably why she lied/sidelined me. He was helpful got me scanned for a virus, found one and hard reset. Sadly same issues but now i have a replacement.
3. During this whole ordeal trying to sort out my Edge fiasco and phone support it brought to my attn. that my grandfathered plan with unlim. data was stopped and i was put onto an expensive 10g phone plan during the time i was trying to get the edge program in Nov. Well now its Feb at the point so of course its too late they say to fix the problem! Has to be done within 15-30 days, so within the billing cycle...convenient huh? Okay so I can submit a review to change it back so i do. Denied, says its denied because its passed the 15-30 day period. Wait!, I had to submit the review to override the 15-30 day timeframe yet review is denied for the very same reason!
4. I am told while trying to fix above issues about a week ago that Verizon decided to take away my veterans discount of 15%. Apparently this happened several months ago. They wont back date they won't retroact it. In fact to reapply for this discount I was told to go online to verify for it.
Guess what? Vets can't verify online. In fact as I was just told today We Vets have to bring a dd214 or vet advantage card down to a Corp. Verizon store so they can copy then fax it to somewhere. Then after a couple weeks it will be applied to the following billing cycle. Not prorated or retro discount here either...no surprise.
Verizon still refuses to make good on false promises of Edge program, Fixing their error on changing my phone plan, and reinstating my Unlit. Data plan i have had for the last 8 yrs.
Has anyone else out there had similar issues or is it just me Verizon seems to hate?
I wld have left Verizon months ago after the Edge issue but sadly phone reception here is bad without them. Also Im very stubborn and I won't quit until Verizon makes this right!!

Obviously nothing is stopping you from filing an FCC complaint. Does not mean it is a valid complaint, though.
1. You had a late payment and therefore did not qualify. Additionally, had you actually completed an Edge agreement, you would have lost your unlimited data as it is not allowed under Edge.
4. Verizon occasionally requires re-certification of discounts to confirm that the discount is still valid. This has been the case for a couple of years now and is stated on the discount page. Additionally, you can do so online HERE and HERE.

Is Verizon limiting my unlimited data plan?

I have an unlimited data plan. However, recently it seems like my browser, youtube and netflix apps are all running extremely slow (or not at all at times). I have a friend who is with AT&T who also has an unlimited data plan but when he hits a certain amount of data, AT&T "dials back" or slows his data functionality, making apps and all things that relate to data usage run slow. Does anyone know if Verizon does that as well?

Do you have a 3G or 4G device? If 3G, then yes, most likely you are being, 'Network Optimized'
Network Optimization

Old Family plans can no longer be used?

Today is the day I am able to upgrade my phone finally so I decided to preorder the Galaxy S III. I decided I'd rather lose my unlimited data and take the final NE2 $50 discount by waiting til today to preorder. So I'm going through the process and it tells me my plan is not compatible with my new device, and it gives me the option to either move to Share Everything (which I don't want to do because it is going to cost my family $20 more per month and we have no need for unlimited minutes or shared data as I am the only smartphone) or pick a new individual plan. I was under the impression this whole time that we would not be forced onto share everything(which is true) BUT that we would be able to KEEP our current plans (excluding unlimited data feature). But as I am going through the process, it is not giving me the option to keep our current rate plan. Is this actually the case, or am I just missing something?

mdram4x4 wrote:
because he upgrading today instead of yesterday
same answer applies
any upgrade will require a current plan
sahre plan or individual
So when I upgrade my phone in 6 days I HAVE to take the new plans even though Verizon flatly stated current customers can keep the old plan.

Upgrade to new iPhone with old Alltel plan?

I'm currently on an LG Banter using my plan that I had with Alltel before Verizon bought it out. Plan is as so:
1200 minutes
Unlimited M2M (voice and text)
Unlimited nights and weekends (voice)
1 F&F number (voice, text, pics)
400 messages
Basically what you need to get out of that is the F&F number for voice, text, and pics. For my purposes, that is just as good as unlimited texting, but a good deal cheaper. Is it possible to get the new iPhone while adding a data plan to my current plan, or will I have to make a new plan from scratch, thus losing my F&F?

shageman13 wrote:
I'm currently on an LG Banter using my plan that I had with Alltel before Verizon bought it out. Plan is as so:
1200 minutes
Unlimited M2M (voice and text)
Unlimited nights and weekends (voice)
1 F&F number (voice, text, pics)
400 messages
Basically what you need to get out of that is the F&F number for voice, text, and pics. For my purposes, that is just as good as unlimited texting, but a good deal cheaper. Is it possible to get the new iPhone while adding a data plan to my current plan, or will I have to make a new plan from scratch, thus losing my F&F?
I believe you will lose your current Alltel plan if you upgrade, as the plan is no longer offered.

Verizon Corporate Store/ Business Plan to Personal Plan???

I have had a business phone with Verizona for years, actually it was an Alltel account before the merger. I have three lines (2 phones+air card). I would like to upgrade my phones and switch my plan, Best Buy can not do it because it is a business account (no longer in business) so I went to Verizon corporate store, they told me I could convert my 2 phone lines to personal accounts but I would have to get new phones as they say our old Alltel phones won't work on the Verizon system when we change our plan. The phone I want at Best Buy is free with 2 year contract, at Verizon it is $159.99???
I have thought about closing my account with Verizon at the corporate store, drive over to Best Buy and open a new Verizon account but my fear is that I could not get my/our phone numbers back which we have had for many years.
Any one have any ideas on how to solve this?
Solved!
Go to Solution.

Cant tell without being able to view your account but I personally never ran into issues upgrading business accounts. Dealer lines had issues but not just business accounts. They can't change the type of account or anything but should be able to get you different phones.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Looking for a reason to stay with Verizon as my monthly plan cost has increased dramatically in the past year. Forced to change plan at last upgrade, and lines that used to be $10/mo are now $30/mo. I cannot afford this any longer.

When I last upgraded, I was told that my current plan (unlimited data was no longer an option) was obsolete. I had to go with the family plan and choose a data plan. Also, the non-smartphones on the account are now $30/mo rather than $10 as they used to be. The cost of service has increased dramatically in the last 18 months. Why, when other services are offering unlimited data and less expensive monthly lines, does Verizon not offer this to at the very least, long-time, loyal customers?

RC like myself do not work for Verizon wireless.
We are customers like yourself.
However his reply was 100% spot on. You may not like his answer but not liking it does not change the accuracy of it.
If you purchased at full price the unlimited data would have stayed.
But when people say upgrade they normally mean a free phone or greatly reduced phone with a two year contract.
The plan change was not necessary unless you purchased smart phones. If you were buying clam shell basic phones only then no plan changes should have been done.
You had 14 days to back out of the deal. Because you did not do so does not mean Verizon did not explain all your options.
You can port out and have Sprint or T-Mobile refund your early termination fees. I read this morning AT&T is also doing this on a limited basis.
Or you can go to Boost mobile or Net10 or Cricket prepaid all you can eat unlimited talk, text and data.
Also look at consumer cellular they may be just what you need.
They range from $10 to $50 check them out.
Good Luck

Verizon Unleashed: $50 unlimited talk/text/mobile web for feature phone coming soon?

Verizon Unleashed is a rumored new Verizon prepaid wireless plan featuring unlimited talk/text/mobile web for only $50 a month.
We do not know when it is coming but what is believed to be known is that :
It will be for "feature phones" or non smartphones only.
It will probably take advantage of Opera Mini as a way to enhance the web experience.
All non smartphone Verizon prepaid phones may be eligbile for the plan.
Here are some leaked screenshots of it:
http://www.unwiredview.com/2011/04/08/verizon-may-soon-introduce-a-50-per-month-unlimited-prepaid-plan/
It is unknown if and when it will be released.

As I understand it this plan is currently only in parts of Florida and Southern California for now. I'm hoping it rapidly spreads to the rest of us.

Texting to verizon customers not unlimited?

For the first time ever since I've had a cell phone (so at least 8 years), my husband and I went over our allowance in texting. It was always my understanding that texting from one Verizon customer to another is unlimited. Is this not true?

Depends on which plan you have.....
5000 messages pluus unlimited vzw mobile to mobile messaging - $20
500 messages plus unlimited vzw mobile to mobile messaging -$10
250 messages all together -$5
If you gave the $5 messaging plan you do not get unlimited messaging with Verizon customers. Are you both using other things for text messaging like mobile IM?

Is Verizon's old unlimited plan really TRULY unlimited?

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